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I originally made this on the SC2 forum, so I'm making it on blogs to see if anyone else have experienced this!
So, I got a mail about my account being suspended. I thought it was some random scam of course, so I ignored it. When I came to my dads house this holiday I was going to download SC2 again, but when I logged in I saw that my account was actually suspended!
The mail said that I was cheating, but as I certainly was not, I asked why they banned me.
The whole conversation is in the spoiler:
+ Show Spoiler +"Greetings Your account is under a temporary suspension, due to breach of our policies. An email with the specific details of your case was sent to you at the start of your suspension. Once this suspension has expired, your account will once again become available, and you may log on and play as you wish. If you wish to read more about our StarCraft II policies, please visit our website: http://eu.blizzard.com/support/article/sc2policiesPlease note that should any further violations of our Rules and Policies occur, this incident will be taken into consideration when determining the consequences to your account. This could include further warnings, account suspension or account termination. If you have any additional questions or concerns, please reply to this ticket and we'll get back to you as soon as possible. Regards, Enthlieera Customer Service Representative" "Yes, well, the mail said: Offense: Terms of Use Violation -- Exploitative Activity: Unauthorized Cheat Programs ("Hacks") I do not have, nor use, any cheat programs or hacks. I have never done this, and never will." "Greetings Amstein, As the previous customer support representative agent informed you, your account is under a temporary suspension, due to breach of our policies. If you're unaware of any issues that would result in this type of action, we would recommend you to scan your computer for any viruses and/or trojans. In the event that your computer has been infected with malicious software such as a keylogger or trojan, simply changing your password may not deter future attacks without first ensuring that your computer is free from these programs. To learn how to secure your computer from unauthorised access, please visit our Account Security website at: http://eu.battle.net/security/Should you have any further questions or concerns, please do not hesitate to contact us again. Regards, Andrea P. Blizzard Customer Support" "I know that it is suspended, but I don't know WHY! I have not cheated or done anything that the mail I received suggests, and I want to know exactly why my account is suspended." "Greetings Arnstein, Following a review of your case, I can confirm that the evidence presented was correct, and that the subsequent action taken was appropriate. Our decision in this matter stands, and will not be overturned. Please note, it is our policy never to reveal details regarding account investigations, beyond the information given in the original notice mail, for privacy and security reasons. We now consider this matter closed, and would not look to enter into further communication on the matter. Your suspension will end January 4th, around 10:00 AM. If you wish to review our current Rules and Policies, they can be found at: http://eu.blizzard.com/support/index/wow_policyhttp://eu.blizzard.com/en-gb/company/about/termsofuse.htmlRegards, Andrea P. Blizzard Customer Support"
The short story is, they claim that I've cheated, but can't say exactly how, when etc. They adviced me to check my computer for trojans, and I did and it's fine. Are they allowed to take my account away without stating exactly when and how this happened?
I don't want to spend a lot of money on games if I know that some day my account may be banned even though I haven't done anything. Have anyone else experienced this?
  
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"Your suspension will end January 4th, around 10:00 AM."
Is this 2012 or 2013?
If 2012 just wait it out, they won't tell you exactly why by the looks of it.
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Yes they can ban you and take away your rights to play the game without telling you. They don't have to have a reason.
Its in almost all eula's of all games now. Steam can even do it to you and prevent you from playing any games that require steam.
anyway. I would just try and dispute it. I was banned for I think 12 hours for someone hacking my wow account that I have not used in a few years. I told tham what happend and they revoked the ban, even though it was already finished.
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yep.
you paid 60$, but its still their property. IF they ban your CD, you lose single player mode too. They don't even need a reason to ban you, or to revoke your privilege to what you bought from them. A far cry from the days where buying meant ownership and rights. But when you put money into a company that has this policy, you are rewarding this policy. The way to cahnge it is to NOT buy a game made by a comopany tjhat has this policy. Its politics. Imagine what this is like, but where real laws and lives are in the balance, and this is the same game politicians play. Welcome to the world of the digital age.
And they don't have to provide evidence. you are guilty until proven innocent, and they don't have to tell you what they do and do not know, since tehy have no contractual obligation to. I'd advise anyone to read the communist manifesto. The basic and underlying ideas are exactly true to this as well. Struggle for control, power, etc. between consumers and businesses. I've a feeling video game industry will succeed where the cigarette industry failed.
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To be completely honest the fact that playing makes you blizzard's bitch is why I didn't buy sc2. I went to a tournament in the beta where battle.net went down and we all sat around playing BW and tf2, and I thought about how little recourse I'd have if I dropped 60 bucks and blizzard just decided they didn't like me... if battle.net went down... if they wanted me to pay for custom maps or features... didn't buy.
I mean I can see why it would be worth it to some people anyway, game is great, but I'm no longer interested in playing it, for that reason. I feel like a huge hypocrite buying off steam actually, and i've started thinking maybe I should stop doing that.
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Well, in Norway we have very good rights as customers, and I will definitely talk to them. I do not think that you are allowed to sell anything to a Norwegian under the circumstance that they may take your account away without proving that you cheated etc. I'll check it out tomorrow!
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On January 03 2012 08:25 Arnstein wrote:
Well, in Norway we have very good rights as customers, and I will definitely talk to them. I do not think that you are allowed to sell anything to a Norwegian under the circumstance that they may take your account away without proving that you cheated etc. I'll check it out tomorrow!
I don't think any of that will matter at all really. Blizzard EULA will most certainly cover everything. Just because you are Norwegian, and they have "customer rights", doesn't mean blizzard will be forced to tell you why you have been temp banned.
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United States5162 Posts
On January 03 2012 08:30 eXigent. wrote:Show nested quote +On January 03 2012 08:25 Arnstein wrote:
Well, in Norway we have very good rights as customers, and I will definitely talk to them. I do not think that you are allowed to sell anything to a Norwegian under the circumstance that they may take your account away without proving that you cheated etc. I'll check it out tomorrow! I don't think any of that will matter at all really. Blizzard EULA will most certainly cover everything. Just because you are Norwegian, and they have "customer rights", doesn't mean blizzard will be forced to tell you why you have been temp banned.
It certainly matters. If they have laws about that kind of stuff then Blizzard has to follow them if they're going to bushiness in that country. It would probably require legal action though, so not too many people are going to hire a lawyer over a $60 game.
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On January 03 2012 08:25 Arnstein wrote:
Well, in Norway we have very good rights as customers, and I will definitely talk to them. I do not think that you are allowed to sell anything to a Norwegian under the circumstance that they may take your account away without proving that you cheated etc. I'll check it out tomorrow!
Yes but the moment you hit yes to the EULA, you give them that right. You agree to adhere to their rules, you agree that they can take your account away if they deem it so. This is why people should actually read the EULA lol
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On January 03 2012 08:32 Myles wrote:Show nested quote +On January 03 2012 08:30 eXigent. wrote:On January 03 2012 08:25 Arnstein wrote:
Well, in Norway we have very good rights as customers, and I will definitely talk to them. I do not think that you are allowed to sell anything to a Norwegian under the circumstance that they may take your account away without proving that you cheated etc. I'll check it out tomorrow! I don't think any of that will matter at all really. Blizzard EULA will most certainly cover everything. Just because you are Norwegian, and they have "customer rights", doesn't mean blizzard will be forced to tell you why you have been temp banned. It certainly matters. If they have laws about that kind of stuff then Blizzard has to follow them if they're going to bushiness in that country. It would probably require legal action though, so not too many people are going to hire a lawyer over a $60 game.
Like the post above mine says, it doesn't matter once you click "YES" to the EULA. You have just agreed to everything they have stated in that contract. There is no way you can change your mind once something happens to you, and assume because you have good rights as a customer, that they will be forced to back out of their EULA which you have agreed to, just to tell you the reason you were banned.
Once you click YES, theres not much else you can do about it.
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Before we get all internet lawyery up in here, as I recall the legal strength of a EULA is 'it depends'. You really can't tell before you challenge one whether it's going to hold up, it depends on what's actually in it.
Although let's get serious and not sidetrack into this stupid legal bullshit where everyone pretends they know what they're talking about, it always happens. Nobody is going to file a lawsuit over sixty bucks, it's not relevant. Is there anything it would actually make sense for him to do that would get his account back?
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On January 03 2012 08:39 UniversalSnip wrote:
Before we get all internet lawyery up in here, as I recall the legal strength of a EULA is 'it depends'. You really can't tell before you challenge one whether it's going to hold up, it depends on what's actually in it.
Although let's get serious and not sidetrack into this stupid legal bullshit where everyone pretends they know what they're talking about, it always happens. Nobody is going to file a lawsuit over sixty bucks, it's not relevant. Is there anything it would actually make sense for him to do that would get his account back?
thats the point. An actual abusive EULA is protected by the fact that individually, its not worth someone to hire a lawyer to defeat it. Its cheaper to buy a new copy of the game. Thats called a money printer EULA. Protection from legal recourse via the inherent cost to an individual to litigate, and at the same time encouraging buying another copy of the game.
Like I said, the cigarette companies would drool over this capability.
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On January 03 2012 08:36 eXigent. wrote:Show nested quote +On January 03 2012 08:32 Myles wrote:On January 03 2012 08:30 eXigent. wrote:On January 03 2012 08:25 Arnstein wrote:
Well, in Norway we have very good rights as customers, and I will definitely talk to them. I do not think that you are allowed to sell anything to a Norwegian under the circumstance that they may take your account away without proving that you cheated etc. I'll check it out tomorrow! I don't think any of that will matter at all really. Blizzard EULA will most certainly cover everything. Just because you are Norwegian, and they have "customer rights", doesn't mean blizzard will be forced to tell you why you have been temp banned. It certainly matters. If they have laws about that kind of stuff then Blizzard has to follow them if they're going to bushiness in that country. It would probably require legal action though, so not too many people are going to hire a lawyer over a $60 game. Like the post above mine says, it doesn't matter once you click "YES" to the EULA. You have just agreed to everything they have stated in that contract. There is no way you can change your mind once something happens to you, and assume because you have good rights as a customer, that they will be forced to back out of their EULA which you have agreed to, just to tell you the reason you were banned. Once you click YES, theres not much else you can do about it.
I don't know about this case, but you're wrong if you think anything in a EULA is automatically law. Many EULA's often overreach their authority, especially in cases concerning privacy. Blizzard advertises a service, being able to play their game on their network. If they don't fulfill that service because of an arbitrary reason, EULA or not, there might be a case for false advertising. Hacks and things can be argued because they endanger Blizzard's ability to make money (well, so does arbitrarily banning people), but if they deny you a service you paid for just because they didn't feel like providing it anymore, then this is something different. Any reason or none at all. What if they banned all of Britain? If you increase scale like that, the problem becomes more visible and you see they probably wouldn't get away with it (not that they would ever do something like that).
However, since the ban is so short... There's no need to lawyer talk at all. It would be incredibly pointless to make a stink about this. You probably inadvertently downloaded something which was detected as a hack, or maybe their system glitched, or you have something you don't think is cheating but their system flags it anyway. Unless it accuses you of cheating again I wouldn't bother following up on the issue.
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On January 03 2012 08:33 emythrel wrote:Show nested quote +On January 03 2012 08:25 Arnstein wrote:
Well, in Norway we have very good rights as customers, and I will definitely talk to them. I do not think that you are allowed to sell anything to a Norwegian under the circumstance that they may take your account away without proving that you cheated etc. I'll check it out tomorrow! Yes but the moment you hit yes to the EULA, you give them that right. You agree to adhere to their rules, you agree that they can take your account away if they deem it so. This is why people should actually read the EULA lol
It is not possible to sign away certain rights (such as certain consumer rights) even with your consent.
e: this depends essentially on your location, I am not a lawyer and I am definitely not a Norwegian lawyer.
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On January 03 2012 08:47 Chef wrote:Show nested quote +On January 03 2012 08:36 eXigent. wrote:On January 03 2012 08:32 Myles wrote:On January 03 2012 08:30 eXigent. wrote:On January 03 2012 08:25 Arnstein wrote:
Well, in Norway we have very good rights as customers, and I will definitely talk to them. I do not think that you are allowed to sell anything to a Norwegian under the circumstance that they may take your account away without proving that you cheated etc. I'll check it out tomorrow! I don't think any of that will matter at all really. Blizzard EULA will most certainly cover everything. Just because you are Norwegian, and they have "customer rights", doesn't mean blizzard will be forced to tell you why you have been temp banned. It certainly matters. If they have laws about that kind of stuff then Blizzard has to follow them if they're going to bushiness in that country. It would probably require legal action though, so not too many people are going to hire a lawyer over a $60 game. Like the post above mine says, it doesn't matter once you click "YES" to the EULA. You have just agreed to everything they have stated in that contract. There is no way you can change your mind once something happens to you, and assume because you have good rights as a customer, that they will be forced to back out of their EULA which you have agreed to, just to tell you the reason you were banned. Once you click YES, theres not much else you can do about it. I don't know about this case, but you're wrong if you think anything in a EULA is automatically law. Many EULA's often overreach their authority, especially in cases concerning privacy. Blizzard advertises a service, being able to play their game on their network. If they don't fulfill that service because of an arbitrary reason, EULA or not, there might be a case for false advertising. Hacks and things can be argued because they endanger Blizzard's ability to make money (well, so does arbitrarily banning people), but if they deny you a service you paid for just because they didn't feel like providing it anymore, then this is something different. Any reason or none at all. What if they banned all of Britain? If you increase scale like that, the problem becomes more visible and you see they probably wouldn't get away with it (not that they would ever do something like that). However, since the ban is so short... There's no need to lawyer talk at all. It would be incredibly pointless to make a stink about this. You probably inadvertently downloaded something which was detected as a hack, or maybe their system glitched, or you have something you don't think is cheating but their system flags it anyway. Unless it accuses you of cheating again I wouldn't bother following up on the issue.
Thanks for clearing alot of that up. I definitely do not know enough of the matter to make the claims I did apparently lol. Either way its good to be corrected. Thanks!
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Why not ask which game was the decision based on and post a replay so that people can judge for themselves?
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United States5162 Posts
On January 03 2012 08:36 eXigent. wrote:Show nested quote +On January 03 2012 08:32 Myles wrote:On January 03 2012 08:30 eXigent. wrote:On January 03 2012 08:25 Arnstein wrote:
Well, in Norway we have very good rights as customers, and I will definitely talk to them. I do not think that you are allowed to sell anything to a Norwegian under the circumstance that they may take your account away without proving that you cheated etc. I'll check it out tomorrow! I don't think any of that will matter at all really. Blizzard EULA will most certainly cover everything. Just because you are Norwegian, and they have "customer rights", doesn't mean blizzard will be forced to tell you why you have been temp banned. It certainly matters. If they have laws about that kind of stuff then Blizzard has to follow them if they're going to bushiness in that country. It would probably require legal action though, so not too many people are going to hire a lawyer over a $60 game. Like the post above mine says, it doesn't matter once you click "YES" to the EULA. You have just agreed to everything they have stated in that contract. There is no way you can change your mind once something happens to you, and assume because you have good rights as a customer, that they will be forced to back out of their EULA which you have agreed to, just to tell you the reason you were banned. Once you click YES, theres not much else you can do about it.
If the law says you are always entitled to X, or company Y has to abide by rule Z, then it doesn't matter what's in the EULA. There are some laws that say you are entitled to certain privileges/protections no matter what, and just like you wouldn't be able to sign yourself into indentured servitude, you wouldn't be able to give up those rights either. I won't argue it's not complicated though. Just like with liability waivers - sometimes they hold up, sometimes they don't.
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do you use any macro keyboard?
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On January 03 2012 08:47 Chef wrote:Show nested quote +On January 03 2012 08:36 eXigent. wrote:On January 03 2012 08:32 Myles wrote:On January 03 2012 08:30 eXigent. wrote:On January 03 2012 08:25 Arnstein wrote:
Well, in Norway we have very good rights as customers, and I will definitely talk to them. I do not think that you are allowed to sell anything to a Norwegian under the circumstance that they may take your account away without proving that you cheated etc. I'll check it out tomorrow! I don't think any of that will matter at all really. Blizzard EULA will most certainly cover everything. Just because you are Norwegian, and they have "customer rights", doesn't mean blizzard will be forced to tell you why you have been temp banned. It certainly matters. If they have laws about that kind of stuff then Blizzard has to follow them if they're going to bushiness in that country. It would probably require legal action though, so not too many people are going to hire a lawyer over a $60 game. Like the post above mine says, it doesn't matter once you click "YES" to the EULA. You have just agreed to everything they have stated in that contract. There is no way you can change your mind once something happens to you, and assume because you have good rights as a customer, that they will be forced to back out of their EULA which you have agreed to, just to tell you the reason you were banned. Once you click YES, theres not much else you can do about it. I don't know about this case, but you're wrong if you think anything in a EULA is automatically law. Many EULA's often overreach their authority, especially in cases concerning privacy. Blizzard advertises a service, being able to play their game on their network. If they don't fulfill that service because of an arbitrary reason, EULA or not, there might be a case for false advertising. Hacks and things can be argued because they endanger Blizzard's ability to make money (well, so does arbitrarily banning people), but if they deny you a service you paid for just because they didn't feel like providing it anymore, then this is something different. Any reason or none at all. What if they banned all of Britain? If you increase scale like that, the problem becomes more visible and you see they probably wouldn't get away with it (not that they would ever do something like that). However, since the ban is so short... There's no need to lawyer talk at all. It would be incredibly pointless to make a stink about this. You probably inadvertently downloaded something which was detected as a hack, or maybe their system glitched, or you have something you don't think is cheating but their system flags it anyway. Unless it accuses you of cheating again I wouldn't bother following up on the issue.
Exactly, if I signed a contract in which the company was allowed to murder me it wouldn't be legal.
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i got banned for owning too hard. its bullshit i know but i was REALLY owning ppl in the face. USA #1
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EPT
