So this is the gist of the situation. I signed up for a big session @ gosucoaching.com, their $195 package. I wanted incontrol to coach me. However, this is in no way a slight towards incontrol or his coaching abilities in any way whatsoever. This is specifically directed towards their management which is extremely bad.
The initial e-mails they sent me were extremely vague, giving no details on how I was supposed to get in touch with my coach or how to set up times or anything with any substance. I talked to Xeris on aim a couple of times and he was helpful for the most part, but most of his help revolved around e-mailing gosucoaching about my problems.
I had a coaching session scheduled on the 18th with incontrol from 3-5pm (I didn't know if this was eastern/central/pacific time, so I was there an hour early and waited until 5:30 pm my time which is central). I aim'd Xeris and he informed me that Incontrol was going to Dubai (a gosucoaching customer flew him out [found this out today] which is pretty lawlz imo due to my situation). So I e-mailed gosucoaching with a pretty stern, but fair (get it?) e-mail. They responded and were all apologetic; giving the whole "yeah ur right, ur right" deal. Then I got an e-mail from them asking about what days and time blocks during those days were good for me. Obviously, I'm finally happy that they took some interest in their duties as a business, and they also implied (didn't say, but implied) that incontrol wouldn't be available so they offered me inka or future as a new coach. I decided on future and scheduled the coaching session for the 23rd, monday, or yesterday for all you tweekers out there from 9-11 pm (still didn't say what time zone, so I assumed eastern). I eagerly awaited a pm from future on b.net from 6pm - 10pm which never came. So I e-mailed gosucoaching @ 8:11pm my time, and then again just moments ago with no reply.
I'm not demanding a refund yet, because I have not heard back from gosucoaching. I signed up for gosucoaching for two reasons. One, being that I want to improve. Two, I wanted to help out a "business" that came from within the community that wanted to give back to the community. I definitely don't want to ask for a refund because I really want to support them and I want to spread the word about how great of an asset they are to the community. But as of right now I'm just not seeing it, and I'm extremely disappointed with everything that they have done thus far.
Thanks for reading,
Adam aka "TheGWi"
p.s.
yeah i know there are going to be some posts that are ever so trite and say something of the "dont pay them just practice more har har har" so thanks for the advice in advance.
i'm sure that they would rather you ask for a refund than tarnish the public image of their service.
in the business world, they say that an internal failure costs 10x the cost of the product, but an external failure (one that gets out) costs 100x the cost of the product
On August 24 2010 16:17 Nfi wrote: Sooo you payed 200$ for a subpar player to teach you a game thats still basically new. I am the only one that sees anything wrong with this?
Its his money he spends it how he damn well wants to spend it.
On August 24 2010 16:17 Nfi wrote: Sooo you payed 200$ for a subpar player to teach you a game thats still basically new. I am the only one that sees anything wrong with this?
It's his money, he earned it. He can spend it on whatever he wants.
ok so the first time you tried to schedule a match both parties failed to specify a time zone. that is almost understandable. then when you try to schedule it again you once again fail to specify a time zone. why did you let it happen again? even if you happened to have enough free time to sit around to cover all four possible US time zones, it still doesn't make sense to me that you would agree to anything without a clear time zone.
On August 24 2010 16:17 Nfi wrote: Sooo you payed 200$ for a subpar player to teach you a game thats still basically new. I am the only one that sees anything wrong with this?
Have you been coached by incontrol? Plenty of coaches aren't super players...
Edit: On-topic... this review DOES have an effect on other people b/c if I was considering coaching after seeing this I most certainly wouldn't want to trust them with my money...
On August 24 2010 16:38 tiffany wrote: ok so the first time you tried to schedule a match both parties failed to specify a time zone. that is almost understandable. then when you try to schedule it again you once again fail to specify a time zone. why did you let it happen again? even if you happened to have enough free time to sit around to cover all four possible US time zones, it still doesn't make sense to me that you would agree to anything without a clear time zone.
yeah this is true and I added that in response to an e-mail that I sent to them where I said that I assumed it was EST, and they sent me back a response giving me 9pm-11pm w/o a time zone. I told them that I assumed it was EST and they did not tell me different and the US pretty much operates on EST (TV etc) wouldn't you believe that it would be in the EST?
I'm definitely sorry about this, but for one - I don't deal at all with scheduling or processing of stuff, I just run tournaments and write news content for the website. Secondly, it could very well be that the reason you haven't gotten a response in the past few days is because Louder is moving to a new house and doesn't have internet back up yet. I know he hired an assistant, but perhaps that person is not doing her job? I'm not sure.
Either way, I apologize for the inconvenience to you because none of that excuses the fact that you haven't been helped yet.
I absolutely understand Xeris, and like I said in my post you've been extremely helpful. I did not know about Louder's move, and his assistant is doing an extremely poor job imho. Also, as I said in my original post, I definitely want to have a good experience with gosucoaching and definitely want to spread the grace of gosucoaching. But, I'm extremely frustrated with how it's being ran. I mean this has been going on for about two weeks now. So forgive me if you think that I'm being too harsh or what have you, but you can't say that I am venting with no provocation. I'm sure anyone else would do the same thing or act in a completely irrational manner (which I do not think I am doing).
Thanks for the apology and all your help. But I would really like to see some results within the next couple of days or I will have to demand a refund.
EPT
