EPTIf $200 is the market price, I think the "sc2 pros" may as well do full time coaching, rather than participate in tournaments. eg the price is ridiculous.
GosuCoaching: Trials and Tribulations... /rant - Page 2
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thesighter
United States347 Posts
If $200 is the market price, I think the "sc2 pros" may as well do full time coaching, rather than participate in tournaments. eg the price is ridiculous. | ||
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CharlieMurphy
United States22895 Posts
On August 24 2010 20:20 thesighter wrote: Ask them for a refund, post a thread about it in SC2 general, and don't deal with them again. No need to apologize. If a company does not respect your time or money, no need to waste your time with them. Their response to you is extremely unprofessional. If $200 is the market price, I think the "sc2 pros" may as well do full time coaching, rather than participate in tournaments. eg the price is ridiculous. yes, but if they don't stay in the scene and do well in tournies, then how can they rightfully ask for those fees? | ||
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PokePill
United States1048 Posts
On August 24 2010 20:55 CharlieMurphy wrote: yes, but if they don't stay in the scene and do well in tournies, then how can they rightfully ask for those fees? Winning actual tournaments doesn't matter when your brand is pushed through streams, interviews and bombarded in the face of the new age TL crowd in a manner that gives the illusion that they are actually "pro gamers." Also I'm sure $200 must be for like 20 hours so regardless, it's a fair deal. | ||
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QuanticHawk
United States32056 Posts
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Deleted User 55994
949 Posts
On August 25 2010 00:16 Hawk wrote: If the issue was you screwing up on the timezones, why the hell are you making this thread and screwing up the company image??? Objective reviews of products are pretty sweet. How dare you ruin their image by telling people they might need to be a little wary of spending their money here!!! | ||
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floor exercise
Canada5847 Posts
On August 25 2010 00:16 Hawk wrote: If the issue was you screwing up on the timezones, why the hell are you making this thread and screwing up the company image??? Did you read? They never told him the timezone, not that it would have mattered since instead of making good on the scheduled lesson that someone paid for Incontrol took the opportunity to go to Dubai. Which is fine but no one even rescheduled for this guy who gave them $200. It's a shitty thing to do to a paying customer. Don't settle for Future if you don't want to be taught by him. I don't say that because of how good/bad he is at SC2 but because you paid $200 to be taught by Incontrol. If he's not available that's life. Maybe it will make Gosucoaching realize not all their coaches' time is worth the same amount of money You don't owe it to the community or ESPORTS, they took your money in exchange for a service, either get the service or get your money back or find a compromise you are happy with. | ||
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Kexx
Germany240 Posts
On August 25 2010 00:16 Hawk wrote: If the issue was you screwing up on the timezones, why the hell are you making this thread and screwing up the company image??? I think you need to reread everything, you obviously only read what you wanted to see. | ||
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Xeris
Iran17695 Posts
On August 25 2010 00:16 Hawk wrote: If the issue was you screwing up on the timezones, why the hell are you making this thread and screwing up the company image??? Really there's nothing wrong with the thread. This is actually one of the first real complaints we've received, we don't claim to be perfect, Louder has never run a business before and neither have I, this whole thing is a learning process for everyone involved basically. We will work to make sure these sorts of issues don't happen in the future. And yes, he should not have to settle for another coach if he paid specifically for one, we will get the issue sorted out though. | ||
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Louder
United States2276 Posts
Obviously we try to respond with details to any specific questions, but most people do ask extremely VAGUE questions, and as such get vague answers. As for time zones, we always communicate with players in their local time. Always. No exceptions. The only timezone issues I've seen up to this point are with coaches being confused about time zones. As for scheduling - stuff happens. I apologize, of course, for your difficulties. That said, sometimes things happen, sometimes people aren't as proactive as they should be, and that's something we're working on. It's a new business that's FAR busier than any of us expected, and that's leading to growing pains. It's our goal to make sure every student is absolutely satisfied, and 99% of the time that happens, but sometimes it doesn't. I'm sorry you chose to publicly blog about your negative experience before even attempting to contact the owner of the website (myself) directly by the phone number you were clearly given when you made a payment, as I could have easily (and quickly) sorted this out for you. If you'd like to work it out, I'd be happy to speak to you any time. Thanks Louder | ||
CTStalker
Canada9720 Posts
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FuDDx
United States5008 Posts
Joking aside hope things work out well with everything.Good luck on improving your game!! | ||
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Louder
United States2276 Posts
On August 25 2010 03:44 CTStalker wrote: You would probably be doing your business a better service if you kept your reply to "We're sorry you're having problems, we're walking on it, please give me a call and we can sort your problems out." That was certainly my first instinct  However I do feel in some situations, big public rants like this do call for something more. Thanks for the feedback  | ||
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MacroNcheesE
United States508 Posts
I mean if I have a problem with my cheeseburger @ McDonalds I don't have to call up the CEO and be like "WTF? I said no onions". Also I just found out that you spent the past week or so moving only yesterday. I thought that I was e-mailing you. It still baffles me @ how you're basically putting the blame on me, it's pretty hilarious actually. You guys screwed up, repeatedly, and I decided to voice my feelings about my experience dealing with GC, and now your feelings are hurt? I certainly have not fabricated this story in any way whatsoever, and it's a very fair critique. If you think it's unfair then please let me know how. If you're just upset that I posted a blog about it then you're just going to have to deal with it and use this incident as a way to mature as a business and an owner. I would have certainly blogged about my experience with GC if I did have a satisfactory experience with you guys. But, regrettably, it did not turn out like that. I'm looking through the correspondence e-mails I have with you guys and I can't find the telephone number anywhere. I've saved all of them, but I might have deleted the paypal e-mail, if that's the case then that is completely my fault, because I might not have saved your telephone number. And nobody was like "Dude, just call Louder, he'll set you right up." but rather "okay well send an e-mail and someone will get in touch with you.". If you can't handle some criticism you shouldn't run a business that is going to be under a microscope from a very large and critical community. | ||
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Louder
United States2276 Posts
we do encourage people to post about what they learn in lessons for sure. I also have no issue with negative feedback - certainly not everyone will have a positive experience. I do however feel it is necessary to be fair in either case and not artificially kind, nor unreasonably negative. I've already had a few conversations with staff to avoid such confusion in the future. I will also add language somewhere about the phone # so its not shown to customers through paypal. And again i would be happy to take your call regarding this or any other issue you have with gc or its staff. | ||
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DISHU
United Kingdom348 Posts
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Plyte
United States30 Posts
The experience was, I had said any other time than 5-8 PST which i did not say EST, but it as assumed that it was 8-11 EST. It turns out that for what i thought the confirmation which i thought was 8:15 PST was in fact 8:15 EST which is 5:15 PST and i would not be available because well.. i wasn't home. So i had to reschedule with iNKa which took 2 seconds!! This as a first time customer, in which i had to schedule for next week, which is hard because next week i start school. Other than this experience, which yes i understand that it may have been my fault it may have been they're fault, but either way it was very frustrating. This hopeful would help Gosucoaching in the future by making so that a person calls the customer that is interested in lessons, this way everything would be clear, accurate time, confirming everything even with email to make sure. I do look forward to next week lessons and maybe even doing more in future, but for now i thought I'd give a little feedback. | ||
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Megalisk
United States6095 Posts
On August 25 2010 10:30 DISHU wrote: drama nicee No drama here some guy just had a bad experience lol. I look forward to getting lessons from machine sometime in the next few weeks :D. | ||
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MacroNcheesE
United States508 Posts
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krndandaman
Mozambique16569 Posts
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Divinek
Canada4045 Posts
On August 24 2010 22:13 PokePill wrote: Winning actual tournaments doesn't matter when your brand is pushed through streams, interviews and bombarded in the face of the new age TL crowd in a manner that gives the illusion that they are actually "pro gamers." Also I'm sure $200 must be for like 20 hours so regardless, it's a fair deal. you'd think for that amount of money it would be, but not even close $195 per month for one weekly two hour lesson, or two weekly one hour lessons so once a week for 2 hours, is 8 hours for 195 dollas | ||
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