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GosuCoaching: Trials and Tribulations... /rant

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MacroNcheesE
Profile Blog Joined April 2010
United States508 Posts
Last Edited: 2010-08-24 06:58:24
August 24 2010 06:52 GMT
#1
So this is the gist of the situation. I signed up for a big session @ gosucoaching.com, their $195 package. I wanted incontrol to coach me. However, this is in no way a slight towards incontrol or his coaching abilities in any way whatsoever. This is specifically directed towards their management which is extremely bad.

The initial e-mails they sent me were extremely vague, giving no details on how I was supposed to get in touch with my coach or how to set up times or anything with any substance. I talked to Xeris on aim a couple of times and he was helpful for the most part, but most of his help revolved around e-mailing gosucoaching about my problems.

I had a coaching session scheduled on the 18th with incontrol from 3-5pm (I didn't know if this was eastern/central/pacific time, so I was there an hour early and waited until 5:30 pm my time which is central). I aim'd Xeris and he informed me that Incontrol was going to Dubai (a gosucoaching customer flew him out [found this out today] which is pretty lawlz imo due to my situation). So I e-mailed gosucoaching with a pretty stern, but fair (get it?) e-mail. They responded and were all apologetic; giving the whole "yeah ur right, ur right" deal. Then I got an e-mail from them asking about what days and time blocks during those days were good for me. Obviously, I'm finally happy that they took some interest in their duties as a business, and they also implied (didn't say, but implied) that incontrol wouldn't be available so they offered me inka or future as a new coach. I decided on future and scheduled the coaching session for the 23rd, monday, or yesterday for all you tweekers out there from 9-11 pm (still didn't say what time zone, so I assumed eastern). I eagerly awaited a pm from future on b.net from 6pm - 10pm which never came. So I e-mailed gosucoaching @ 8:11pm my time, and then again just moments ago with no reply.

I'm not demanding a refund yet, because I have not heard back from gosucoaching. I signed up for gosucoaching for two reasons. One, being that I want to improve. Two, I wanted to help out a "business" that came from within the community that wanted to give back to the community. I definitely don't want to ask for a refund because I really want to support them and I want to spread the word about how great of an asset they are to the community. But as of right now I'm just not seeing it, and I'm extremely disappointed with everything that they have done thus far.

Thanks for reading,

Adam aka "TheGWi"


p.s.

yeah i know there are going to be some posts that are ever so trite and say something of the "dont pay them just practice more har har har" so thanks for the advice in advance.
Doubt is the venom that has paralyzed humanity.
gods_basement
Profile Blog Joined August 2010
United States305 Posts
August 24 2010 06:57 GMT
#2
i'm sure that they would rather you ask for a refund than tarnish the public image of their service.

in the business world, they say that an internal failure costs 10x the cost of the product, but an external failure (one that gets out) costs 100x the cost of the product
(TT~TT)
ReketSomething
Profile Blog Joined November 2008
United States6012 Posts
August 24 2010 06:59 GMT
#3
Wow that sucks! That seems so stupid....but you should definitely ask for their time zone...to save on that waiting time.

T_T that sucks
Jaedong :3
MacroNcheesE
Profile Blog Joined April 2010
United States508 Posts
August 24 2010 07:01 GMT
#4
Tarnish? Hardly. They have plenty of good reviews on TL. I am just blogging about my experience with them.
Doubt is the venom that has paralyzed humanity.
Nfi
Profile Blog Joined July 2010
United States357 Posts
August 24 2010 07:17 GMT
#5
Sooo you payed 200$ for a subpar player to teach you a game thats still basically new. I am the only one that sees anything wrong with this?

User was warned for this post
"Man is least himself when he talks in his own person, give man a mask, and he will tell you the truth."
Megalisk
Profile Blog Joined October 2008
United States6095 Posts
August 24 2010 07:20 GMT
#6
On August 24 2010 16:17 Nfi wrote:
Sooo you payed 200$ for a subpar player to teach you a game thats still basically new. I am the only one that sees anything wrong with this?


Its his money he spends it how he damn well wants to spend it.
Tear stained american saints and dirty guitar dreams across a universe of desert and blue sky , gas station coffee love letters and two dollar pistol kisses from thirty five dollar hotel room stationary .
Hyde
Profile Blog Joined November 2007
Australia14568 Posts
August 24 2010 07:21 GMT
#7
On August 24 2010 16:17 Nfi wrote:
Sooo you payed 200$ for a subpar player to teach you a game thats still basically new. I am the only one that sees anything wrong with this?

It's his money, he earned it. He can spend it on whatever he wants.
Because when you left, Brood War was all spotlights and titans. Now, with the death of the big leagues, Brood War has moved to the basements and carparks. Now, Brood War is unlicensed brawls, lost teeth, and bloody fights for fistfulls of money - SirJolt
tiffany
Profile Joined November 2003
3664 Posts
August 24 2010 07:38 GMT
#8
ok so the first time you tried to schedule a match both parties failed to specify a time zone. that is almost understandable. then when you try to schedule it again you once again fail to specify a time zone. why did you let it happen again? even if you happened to have enough free time to sit around to cover all four possible US time zones, it still doesn't make sense to me that you would agree to anything without a clear time zone.
SnowFantasy
Profile Blog Joined September 2006
4173 Posts
August 24 2010 07:40 GMT
#9
Sup gwi... dont pay them just practice more imo.

Practice more with me specifically.
Risen
Profile Blog Joined March 2010
United States7927 Posts
Last Edited: 2010-08-24 07:45:31
August 24 2010 07:44 GMT
#10
On August 24 2010 16:17 Nfi wrote:
Sooo you payed 200$ for a subpar player to teach you a game thats still basically new. I am the only one that sees anything wrong with this?


Have you been coached by incontrol? Plenty of coaches aren't super players...

Edit: On-topic... this review DOES have an effect on other people b/c if I was considering coaching after seeing this I most certainly wouldn't want to trust them with my money...

I await a response from GC
Pufftrees Everyday>its like a rifter that just used X-Factor/Liquid'Nony: I hope no one lip read XD/Holyflare>it's like policy lynching but better/Resident Los Angeles bachelor
MacroNcheesE
Profile Blog Joined April 2010
United States508 Posts
August 24 2010 07:49 GMT
#11
On August 24 2010 16:38 tiffany wrote:
ok so the first time you tried to schedule a match both parties failed to specify a time zone. that is almost understandable. then when you try to schedule it again you once again fail to specify a time zone. why did you let it happen again? even if you happened to have enough free time to sit around to cover all four possible US time zones, it still doesn't make sense to me that you would agree to anything without a clear time zone.



yeah this is true and I added that in response to an e-mail that I sent to them where I said that I assumed it was EST, and they sent me back a response giving me 9pm-11pm w/o a time zone. I told them that I assumed it was EST and they did not tell me different and the US pretty much operates on EST (TV etc) wouldn't you believe that it would be in the EST?
Doubt is the venom that has paralyzed humanity.
MacroNcheesE
Profile Blog Joined April 2010
United States508 Posts
August 24 2010 07:52 GMT
#12
On August 24 2010 16:40 SnowFantasy wrote:
Sup gwi... dont pay them just practice more imo.

Practice more with me specifically.



I <3 you tetris! FUCK YOU NO! lolol.
Doubt is the venom that has paralyzed humanity.
category
Profile Joined July 2009
United States85 Posts
August 24 2010 07:52 GMT
#13
i think most of them live in PST
MacroNcheesE
Profile Blog Joined April 2010
United States508 Posts
August 24 2010 07:55 GMT
#14
LOL OKAY! regardless of timezone I was/have been online during the PST hours that the coaching session should have taken place.
Doubt is the venom that has paralyzed humanity.
Xeris
Profile Blog Joined July 2005
Iran17695 Posts
Last Edited: 2010-08-24 07:59:18
August 24 2010 07:58 GMT
#15
I'm definitely sorry about this, but for one - I don't deal at all with scheduling or processing of stuff, I just run tournaments and write news content for the website. Secondly, it could very well be that the reason you haven't gotten a response in the past few days is because Louder is moving to a new house and doesn't have internet back up yet. I know he hired an assistant, but perhaps that person is not doing her job? I'm not sure.

Either way, I apologize for the inconvenience to you because none of that excuses the fact that you haven't been helped yet.
twitter.com/xerislight -- follow me~~
MacroNcheesE
Profile Blog Joined April 2010
United States508 Posts
August 24 2010 08:22 GMT
#16
I absolutely understand Xeris, and like I said in my post you've been extremely helpful. I did not know about Louder's move, and his assistant is doing an extremely poor job imho. Also, as I said in my original post, I definitely want to have a good experience with gosucoaching and definitely want to spread the grace of gosucoaching. But, I'm extremely frustrated with how it's being ran. I mean this has been going on for about two weeks now. So forgive me if you think that I'm being too harsh or what have you, but you can't say that I am venting with no provocation. I'm sure anyone else would do the same thing or act in a completely irrational manner (which I do not think I am doing).

Thanks for the apology and all your help. But I would really like to see some results within the next couple of days or I will have to demand a refund.

Doubt is the venom that has paralyzed humanity.
Coagulation
Profile Blog Joined July 2006
United States9633 Posts
August 24 2010 08:39 GMT
#17
this thread is full of wrong.




User was warned for this post
MacroNcheesE
Profile Blog Joined April 2010
United States508 Posts
August 24 2010 09:18 GMT
#18
On August 24 2010 17:39 Coagulation wrote:
this thread is full of wrong.




How so? I don't really understand your post, it's extremely vague.
Doubt is the venom that has paralyzed humanity.
SCC-Faust
Profile Blog Joined November 2007
United States3736 Posts
August 24 2010 09:25 GMT
#19
GWi I miss your beautiful voice.

Your manly, beautiful voice...
I want to fuck Soulkey with a Zelderan.
Risen
Profile Blog Joined March 2010
United States7927 Posts
August 24 2010 09:54 GMT
#20
On August 24 2010 17:39 Coagulation wrote:
this thread is full of wrong.




Posting idiotic stuff like that gets you warned/temp banned... you should know this.

Anywho, cool to see that Xeris responded quickly
Pufftrees Everyday>its like a rifter that just used X-Factor/Liquid'Nony: I hope no one lip read XD/Holyflare>it's like policy lynching but better/Resident Los Angeles bachelor
thesighter
Profile Joined July 2010
United States347 Posts
August 24 2010 11:20 GMT
#21
Ask them for a refund, post a thread about it in SC2 general, and don't deal with them again. No need to apologize. If a company does not respect your time or money, no need to waste your time with them. Their response to you is extremely unprofessional.

If $200 is the market price, I think the "sc2 pros" may as well do full time coaching, rather than participate in tournaments. eg the price is ridiculous.
CharlieMurphy
Profile Blog Joined March 2006
United States22895 Posts
August 24 2010 11:55 GMT
#22
On August 24 2010 20:20 thesighter wrote:
Ask them for a refund, post a thread about it in SC2 general, and don't deal with them again. No need to apologize. If a company does not respect your time or money, no need to waste your time with them. Their response to you is extremely unprofessional.

If $200 is the market price, I think the "sc2 pros" may as well do full time coaching, rather than participate in tournaments. eg the price is ridiculous.

yes, but if they don't stay in the scene and do well in tournies, then how can they rightfully ask for those fees?
..and then I would, ya know, check em'. (Aka SpoR)
PokePill
Profile Blog Joined March 2009
United States1048 Posts
Last Edited: 2010-08-24 13:19:42
August 24 2010 13:13 GMT
#23
On August 24 2010 20:55 CharlieMurphy wrote:
Show nested quote +
On August 24 2010 20:20 thesighter wrote:
Ask them for a refund, post a thread about it in SC2 general, and don't deal with them again. No need to apologize. If a company does not respect your time or money, no need to waste your time with them. Their response to you is extremely unprofessional.

If $200 is the market price, I think the "sc2 pros" may as well do full time coaching, rather than participate in tournaments. eg the price is ridiculous.

yes, but if they don't stay in the scene and do well in tournies, then how can they rightfully ask for those fees?


Winning actual tournaments doesn't matter when your brand is pushed through streams, interviews and bombarded in the face of the new age TL crowd in a manner that gives the illusion that they are actually "pro gamers."

Also I'm sure $200 must be for like 20 hours so regardless, it's a fair deal.
QuanticHawk
Profile Blog Joined May 2007
United States32048 Posts
August 24 2010 15:16 GMT
#24
If the issue was you screwing up on the timezones, why the hell are you making this thread and screwing up the company image???
PROFESSIONAL GAMER - SEND ME OFFERS TO JOIN YOUR TEAM - USA USA USA
faction123
Profile Blog Joined December 2009
Australia949 Posts
August 24 2010 15:45 GMT
#25
On August 25 2010 00:16 Hawk wrote:
If the issue was you screwing up on the timezones, why the hell are you making this thread and screwing up the company image???


Objective reviews of products are pretty sweet. How dare you ruin their image by telling people they might need to be a little wary of spending their money here!!!
NA Legend - stream: http://twitch.tv/faction60
floor exercise
Profile Blog Joined August 2008
Canada5847 Posts
Last Edited: 2010-08-24 15:58:53
August 24 2010 15:58 GMT
#26
On August 25 2010 00:16 Hawk wrote:
If the issue was you screwing up on the timezones, why the hell are you making this thread and screwing up the company image???

Did you read? They never told him the timezone, not that it would have mattered since instead of making good on the scheduled lesson that someone paid for Incontrol took the opportunity to go to Dubai. Which is fine but no one even rescheduled for this guy who gave them $200. It's a shitty thing to do to a paying customer.

Don't settle for Future if you don't want to be taught by him. I don't say that because of how good/bad he is at SC2 but because you paid $200 to be taught by Incontrol. If he's not available that's life. Maybe it will make Gosucoaching realize not all their coaches' time is worth the same amount of money

You don't owe it to the community or ESPORTS, they took your money in exchange for a service, either get the service or get your money back or find a compromise you are happy with.
Kexx
Profile Joined May 2010
Germany240 Posts
August 24 2010 15:58 GMT
#27
On August 25 2010 00:16 Hawk wrote:
If the issue was you screwing up on the timezones, why the hell are you making this thread and screwing up the company image???


I think you need to reread everything, you obviously only read what you wanted to see.
chooooch
Xeris
Profile Blog Joined July 2005
Iran17695 Posts
August 24 2010 18:00 GMT
#28
On August 25 2010 00:16 Hawk wrote:
If the issue was you screwing up on the timezones, why the hell are you making this thread and screwing up the company image???


Really there's nothing wrong with the thread. This is actually one of the first real complaints we've received, we don't claim to be perfect, Louder has never run a business before and neither have I, this whole thing is a learning process for everyone involved basically. We will work to make sure these sorts of issues don't happen in the future.

And yes, he should not have to settle for another coach if he paid specifically for one, we will get the issue sorted out though.
twitter.com/xerislight -- follow me~~
Louder
Profile Blog Joined September 2002
United States2276 Posts
Last Edited: 2010-08-24 18:09:45
August 24 2010 18:08 GMT
#29
How about you pick up the phone and call me directly? There's a number clearly displayed when you make a payment that goes directly to me. Incontrol ended up going out of the country on short notice, and I've spent the last 6 days moving - meaning if something serious is going on, I need to be reached by phone - and it's pretty easy to do.

Obviously we try to respond with details to any specific questions, but most people do ask extremely VAGUE questions, and as such get vague answers. As for time zones, we always communicate with players in their local time. Always. No exceptions. The only timezone issues I've seen up to this point are with coaches being confused about time zones.

As for scheduling - stuff happens. I apologize, of course, for your difficulties. That said, sometimes things happen, sometimes people aren't as proactive as they should be, and that's something we're working on. It's a new business that's FAR busier than any of us expected, and that's leading to growing pains. It's our goal to make sure every student is absolutely satisfied, and 99% of the time that happens, but sometimes it doesn't. I'm sorry you chose to publicly blog about your negative experience before even attempting to contact the owner of the website (myself) directly by the phone number you were clearly given when you made a payment, as I could have easily (and quickly) sorted this out for you.

If you'd like to work it out, I'd be happy to speak to you any time.

Thanks
Louder
CTStalker
Profile Blog Joined November 2004
Canada9720 Posts
August 24 2010 18:44 GMT
#30
You would probably be doing your business a better service if you kept your reply to "We're sorry you're having problems, we're walking on it, please give me a call and we can sort your problems out."
By the way, my name is Funk. I am not of your world
FuDDx *
Profile Blog Joined October 2002
United States5008 Posts
August 24 2010 19:07 GMT
#31
Ill be heading to Phx tomorrow... want me to stop by and bust some heads?

Joking aside hope things work out well with everything.Good luck on improving your game!!
https://www.facebook.com/pages/Balloon-Man-FuDD/237447769616965?ref=hl
Louder
Profile Blog Joined September 2002
United States2276 Posts
August 24 2010 19:10 GMT
#32
On August 25 2010 03:44 CTStalker wrote:
You would probably be doing your business a better service if you kept your reply to "We're sorry you're having problems, we're walking on it, please give me a call and we can sort your problems out."


That was certainly my first instinct However I do feel in some situations, big public rants like this do call for something more. Thanks for the feedback
MacroNcheesE
Profile Blog Joined April 2010
United States508 Posts
Last Edited: 2010-08-24 21:27:47
August 24 2010 20:07 GMT
#33
In all fairness your company seems to endorse public feedback from customers. I read numerous things about how great the gosucoaching experience was on a few different sites, yours included. I didn't see anyone from gosucoaching ask any of them to refrain from "publicly blogging" about their positive experience with GC and/or their coaches until they had spoken with the owner directly via telephone.

I mean if I have a problem with my cheeseburger @ McDonalds I don't have to call up the CEO and be like "WTF? I said no onions".

Also I just found out that you spent the past week or so moving only yesterday. I thought that I was e-mailing you. It still baffles me @ how you're basically putting the blame on me, it's pretty hilarious actually. You guys screwed up, repeatedly, and I decided to voice my feelings about my experience dealing with GC, and now your feelings are hurt? I certainly have not fabricated this story in any way whatsoever, and it's a very fair critique. If you think it's unfair then please let me know how. If you're just upset that I posted a blog about it then you're just going to have to deal with it and use this incident as a way to mature as a business and an owner.

I would have certainly blogged about my experience with GC if I did have a satisfactory experience with you guys. But, regrettably, it did not turn out like that.

I'm looking through the correspondence e-mails I have with you guys and I can't find the telephone number anywhere. I've saved all of them, but I might have deleted the paypal e-mail, if that's the case then that is completely my fault, because I might not have saved your telephone number. And nobody was like "Dude, just call Louder, he'll set you right up." but rather "okay well send an e-mail and someone will get in touch with you.".

If you can't handle some criticism you shouldn't run a business that is going to be under a microscope from a very large and critical community.
Doubt is the venom that has paralyzed humanity.
Louder
Profile Blog Joined September 2002
United States2276 Posts
August 25 2010 01:24 GMT
#34
I would not compare a company this size to McDonald's we do encourage people to post about what they learn in lessons for sure. I also have no issue with negative feedback - certainly not everyone will have a positive experience. I do however feel it is necessary to be fair in either case and not artificially kind, nor unreasonably negative.

I've already had a few conversations with staff to avoid such confusion in the future. I will also add language somewhere about the phone # so its not shown to customers through paypal. And again i would be happy to take your call regarding this or any other issue you have with gc or its staff.
DISHU
Profile Blog Joined April 2010
United Kingdom348 Posts
August 25 2010 01:30 GMT
#35
drama nicee
Time flies like an arrow, fruit flies like a banana. But what are timeflies and why do they like an arrow?
Plyte
Profile Blog Joined May 2010
United States30 Posts
August 25 2010 03:01 GMT
#36
I really do agree with the fact that they should have added the phone number or at least had a meet up and talk on skype, I had that same experience that OP had, and I understand that there were some parts where i say PST time and i think they take it as EST. It may have been my fault if i didn't catch a certain time frame that i said was not a good time for me.

The experience was, I had said any other time than 5-8 PST which i did not say EST, but it as assumed that it was 8-11 EST. It turns out that for what i thought the confirmation which i thought was 8:15 PST was in fact 8:15 EST which is 5:15 PST and i would not be available because well.. i wasn't home. So i had to reschedule with iNKa which took 2 seconds!! This as a first time customer, in which i had to schedule for next week, which is hard because next week i start school. Other than this experience, which yes i understand that it may have been my fault it may have been they're fault, but either way it was very frustrating.

This hopeful would help Gosucoaching in the future by making so that a person calls the customer that is interested in lessons, this way everything would be clear, accurate time, confirming everything even with email to make sure. I do look forward to next week lessons and maybe even doing more in future, but for now i thought I'd give a little feedback.
(屮゚Д゚)屮 Ever tried. Ever failed. No matter. Try Again. Fail again. Fail better.(屮゚Д゚)屮
Megalisk
Profile Blog Joined October 2008
United States6095 Posts
August 25 2010 03:04 GMT
#37
On August 25 2010 10:30 DISHU wrote:
drama nicee


No drama here some guy just had a bad experience lol. I look forward to getting lessons from machine sometime in the next few weeks :D.
Tear stained american saints and dirty guitar dreams across a universe of desert and blue sky , gas station coffee love letters and two dollar pistol kisses from thirty five dollar hotel room stationary .
MacroNcheesE
Profile Blog Joined April 2010
United States508 Posts
August 25 2010 03:29 GMT
#38
No drama here, I said what I wanted to say. So good luck to GC/Coaches/Louder in the future and I truly hope that everything works out greater than they could imagine with their business! Take care folks!
Doubt is the venom that has paralyzed humanity.
krndandaman
Profile Joined August 2009
Mozambique16569 Posts
August 25 2010 03:29 GMT
#39
--- Nuked ---
Divinek
Profile Blog Joined November 2006
Canada4045 Posts
August 25 2010 03:35 GMT
#40
On August 24 2010 22:13 PokePill wrote:
Show nested quote +
On August 24 2010 20:55 CharlieMurphy wrote:
On August 24 2010 20:20 thesighter wrote:
Ask them for a refund, post a thread about it in SC2 general, and don't deal with them again. No need to apologize. If a company does not respect your time or money, no need to waste your time with them. Their response to you is extremely unprofessional.

If $200 is the market price, I think the "sc2 pros" may as well do full time coaching, rather than participate in tournaments. eg the price is ridiculous.

yes, but if they don't stay in the scene and do well in tournies, then how can they rightfully ask for those fees?


Winning actual tournaments doesn't matter when your brand is pushed through streams, interviews and bombarded in the face of the new age TL crowd in a manner that gives the illusion that they are actually "pro gamers."

Also I'm sure $200 must be for like 20 hours so regardless, it's a fair deal.



you'd think for that amount of money it would be, but not even close

$195 per month for one weekly two hour lesson, or two weekly one hour lessons

so once a week for 2 hours, is 8 hours for 195 dollas
Never attribute to malice that which can be adequately explained by stupidity.
Oh goodness me, FOX tv where do you get your sight? Can't you keep track, the puck is black. That's why the ice is white.
Fraud
Profile Joined April 2010
Canada108 Posts
August 25 2010 03:51 GMT
#41
On August 25 2010 03:08 Louder wrote:
How about you pick up the phone and call me directly? There's a number clearly displayed when you make a payment that goes directly to me. Incontrol ended up going out of the country on short notice, and I've spent the last 6 days moving - meaning if something serious is going on, I need to be reached by phone - and it's pretty easy to do.

Obviously we try to respond with details to any specific questions, but most people do ask extremely VAGUE questions, and as such get vague answers. As for time zones, we always communicate with players in their local time. Always. No exceptions. The only timezone issues I've seen up to this point are with coaches being confused about time zones.

As for scheduling - stuff happens. I apologize, of course, for your difficulties. That said, sometimes things happen, sometimes people aren't as proactive as they should be, and that's something we're working on. It's a new business that's FAR busier than any of us expected, and that's leading to growing pains. It's our goal to make sure every student is absolutely satisfied, and 99% of the time that happens, but sometimes it doesn't. I'm sorry you chose to publicly blog about your negative experience before even attempting to contact the owner of the website (myself) directly by the phone number you were clearly given when you made a payment, as I could have easily (and quickly) sorted this out for you.

If you'd like to work it out, I'd be happy to speak to you any time.

Thanks
Louder


You guys screwed up, that's fine, no one expects you to be perfect. Your attitude is absolutely appalling though.

You come close to apologizing twice, but the first time you blame him for not being proactive, and the second time, you say you're sorry that he chose to blog publicly that your customer service stunk.

"If you'd like to work it out, I'd be happy to speak to you any time." - He came here saying he wanted to work it out, you could have sent him a PM instead of disparaging the customer publicly.

I'm pretty sure I would never hire you, ever. Not because of the initial blog, but the response to this post. But that's OK, because from your attitude, I get the feeling you don't want any more business.
krndandaman
Profile Joined August 2009
Mozambique16569 Posts
August 25 2010 03:55 GMT
#42
--- Nuked ---
Manifesto7
Profile Blog Joined November 2002
Osaka27140 Posts
August 25 2010 03:58 GMT
#43
As usual, classy all the way Louder.
ModeratorGodfather
lac29
Profile Blog Joined December 2008
United States1485 Posts
Last Edited: 2010-08-25 05:19:16
August 25 2010 05:18 GMT
#44
Yeah ... OP, don't feel bad about posting this up. It's your right to evaluate how your experience was with gosucoaching. They are a business and for the most part you are not the one in the wrong. I would personally ask for a refund but if you're ok with rescheduling something then go for it. You're the consumer so you should be fighting for what you paid for.

Sidenote: I also think the rate is a bit high. $20/hr is the max of reasonable imo for something like this. They better be giving you professional service/courtesy as well as supergood coaching if they're charging $30+/hr.
Ack1027
Profile Blog Joined January 2004
United States7873 Posts
August 25 2010 05:29 GMT
#45
Is that response serious?

lol... GC has been advertised on TL through permission of TL.. You'd think a response from a GC official, no less the fucking owner would be better than that garbage.
Deleted User 47542
Profile Blog Joined May 2009
1484 Posts
August 25 2010 06:39 GMT
#46
Louder, in the business world, the customer is right 99.9% of the time. It may not be true, but if you pretend it is you will earn a lot more money.
thedeadhaji *
Profile Blog Joined January 2006
39489 Posts
August 25 2010 07:15 GMT
#47
On August 25 2010 12:51 Fraud wrote:
Show nested quote +
On August 25 2010 03:08 Louder wrote:
How about you pick up the phone and call me directly? There's a number clearly displayed when you make a payment that goes directly to me. Incontrol ended up going out of the country on short notice, and I've spent the last 6 days moving - meaning if something serious is going on, I need to be reached by phone - and it's pretty easy to do.

Obviously we try to respond with details to any specific questions, but most people do ask extremely VAGUE questions, and as such get vague answers. As for time zones, we always communicate with players in their local time. Always. No exceptions. The only timezone issues I've seen up to this point are with coaches being confused about time zones.

As for scheduling - stuff happens. I apologize, of course, for your difficulties. That said, sometimes things happen, sometimes people aren't as proactive as they should be, and that's something we're working on. It's a new business that's FAR busier than any of us expected, and that's leading to growing pains. It's our goal to make sure every student is absolutely satisfied, and 99% of the time that happens, but sometimes it doesn't. I'm sorry you chose to publicly blog about your negative experience before even attempting to contact the owner of the website (myself) directly by the phone number you were clearly given when you made a payment, as I could have easily (and quickly) sorted this out for you.

If you'd like to work it out, I'd be happy to speak to you any time.

Thanks
Louder


You guys screwed up, that's fine, no one expects you to be perfect. Your attitude is absolutely appalling though.

You come close to apologizing twice, but the first time you blame him for not being proactive, and the second time, you say you're sorry that he chose to blog publicly that your customer service stunk.

"If you'd like to work it out, I'd be happy to speak to you any time." - He came here saying he wanted to work it out, you could have sent him a PM instead of disparaging the customer publicly.

I'm pretty sure I would never hire you, ever. Not because of the initial blog, but the response to this post. But that's OK, because from your attitude, I get the feeling you don't want any more business.


Summarizes my thoughts well.
There are so many violations of simple, basic principles of marketing here that it's actually mindboggling.


iNcontroL *
Profile Blog Joined July 2004
USA29055 Posts
August 25 2010 07:48 GMT
#48
guys, lets try and calm down a bit ok?

The scheduling/overall communication through our new website is a bit buggy and has had some issues. This is not the first and for that I am very sorry. You had actually PM'd me personally and tbh I could have been a lot more proactive and hands on with this issue anyways. With the camp, socal and then dubai and now MLG I have been about as scattered as is possible. I have literally been at my house 2x in the past month That isn't an excuse or anything but I want you to know this is not how we seek to be under normal conditions!

If you still haven't received coaching I would be more than happy to fulfill your original request and be your coach starting this coming monday (when I'm back from mlg). I will even throw in a free hour to compensate for the lack of professionalism!

To those jumping on Louder: I won't speak for him but please try and understand he is in the midst of a move. Anyone moved a family of 4 into a new house? I'd imagine it's hell. Give em a bit of leniency please!

We absolutely want feedback and that means negative feedback as well. Often that is where the most growth can occur! Please allow us the chance to make this up!

<3
LuckyFool
Profile Blog Joined June 2007
United States9015 Posts
August 25 2010 07:49 GMT
#49
The customer is always right. This is business principle 101. (No matter how many times you might want to strangle the customer for how retarded they might be there would be no business without the customer so there is never a choice in the matter)

Believe me I know, worked for 5+ years in customer service positions through high school and early college.

I'm shocked at Louders response in this thread. It's as if Louder tries to apologize but then justifies why it's the guys fault and not his.

Customer: "Hey I'm having some minor problems."
Employee: "Well I'm sorry BUT you know if you paid attention and were a bit more proactive you wouldn't have these problems."

No matter if the customer IS wrong or was stupid an employee in any customer service position should NEVER put any blame on the customer. EVER. To even suggest the customer is to blame in any way publicly is absurd when in fact the guy was super respectful in the original post to begin with!
thedeadhaji *
Profile Blog Joined January 2006
39489 Posts
August 25 2010 07:54 GMT
#50
in that light, Inc's response is actually rather good. ^^
LuckyFool
Profile Blog Joined June 2007
United States9015 Posts
August 25 2010 07:58 GMT
#51
Oh wow I didn't even see Inc's post, we must have been posting at the same time... I still believe in what I said. And don't get me wrong, personally I believe GC is a great business and I've seen wayyyyyy more positive reviews than negative which is awesome.

I hope they continue to grow and become even better.
MacroNcheesE
Profile Blog Joined April 2010
United States508 Posts
Last Edited: 2010-08-25 08:26:19
August 25 2010 08:26 GMT
#52
Okay folks... I wasn't going to post anything else but after reading Inc's post I changed my mind about getting a refund. All is good. I will definitely post a fair evaluation after my sessions are over.

Cheers!
Doubt is the venom that has paralyzed humanity.
Flaccid
Profile Blog Joined August 2006
8835 Posts
Last Edited: 2010-08-25 15:23:09
August 25 2010 15:13 GMT
#53
On August 24 2010 16:58 Xeris wrote:
I'm definitely sorry about this, but for one - I don't deal at all with scheduling or processing of stuff, I just run tournaments and write news content for the website. Secondly, it could very well be that the reason you haven't gotten a response in the past few days is because Louder is moving to a new house and doesn't have internet back up yet. I know he hired an assistant, but perhaps that person is not doing her job? I'm not sure.

Either way, I apologize for the inconvenience to you because none of that excuses the fact that you haven't been helped yet.


If you're trying to run a business revolving around 'internet personalities' who might end up being flakey, at best, then it seems like a pretty crucial step to have one person who deals with scheduling and correspondence on behalf of GosuCoaching.

Take one responsible person, such as yourself, and have this person deal with all incoming requests, e-mails, etc. and work as an always-available middle-man between the customers and the coaches. Have all e-mail coming into your domain be auto-forwarded to this person so they are consistently on top of everything that is going on. Running a business requires the need to act professionally, even if some of the coaches are incapable of doing so.

edit: It's too bad to see so many excuses being made. Yeah, shit happens. But it also takes about 30 seconds to send an e-mail. If you can't do that you're either being lazy, or worse, avoiding the issue. I deal with business clients every day and, you know, sometimes things come up and I can't make a deadline. But you can rest assured that the second I know that, I'm going to be explaining everything to the client and working out something in terms of 'reasonable' expectations. It's not only to maintain a semblance of professionalism, it's common courtesy.

Oh well, I'm sure you guys are decent people (maybe not Louder?) so you'll learn from this and be better for it in the long run.
I'd rather have a bottle in front of me than a frontal lobotomy
FuDDx *
Profile Blog Joined October 2002
United States5008 Posts
August 25 2010 15:34 GMT
#54
Ill be in Phx today Just if anyone wants some heads busted let me know ^.- Joking

https://www.facebook.com/pages/Balloon-Man-FuDD/237447769616965?ref=hl
Xeris
Profile Blog Joined July 2005
Iran17695 Posts
August 25 2010 15:59 GMT
#55
On August 26 2010 00:34 FuDDx wrote:
Ill be in Phx today Just if anyone wants some heads busted let me know ^.- Joking



Thank god everyone's on the way to MLG so no heads will be busted ^_^!
twitter.com/xerislight -- follow me~~
tripwirescars
Profile Joined July 2010
United States1 Post
August 25 2010 17:09 GMT
#56
Rather then repeat what everyone else has said about louder's absurd notion of managerial prowess. I'd just like to say that I was going to use gosucoaching's services, but will now seek tutelage elsewhere. Blaming the customer for your own incompetency is tops. Perhaps InControl should handle the customer service. He seems to have a much better grip on it then Louder.
yejin
Profile Blog Joined August 2006
France493 Posts
August 25 2010 17:21 GMT
#57
On August 25 2010 03:08 Louder wrote:
How about you pick up the phone and call me directly? There's a number clearly displayed when you make a payment that goes directly to me. Incontrol ended up going out of the country on short notice, and I've spent the last 6 days moving - meaning if something serious is going on, I need to be reached by phone - and it's pretty easy to do.

Obviously we try to respond with details to any specific questions, but most people do ask extremely VAGUE questions, and as such get vague answers. As for time zones, we always communicate with players in their local time. Always. No exceptions. The only timezone issues I've seen up to this point are with coaches being confused about time zones.

As for scheduling - stuff happens. I apologize, of course, for your difficulties. That said, sometimes things happen, sometimes people aren't as proactive as they should be, and that's something we're working on. It's a new business that's FAR busier than any of us expected, and that's leading to growing pains. It's our goal to make sure every student is absolutely satisfied, and 99% of the time that happens, but sometimes it doesn't. I'm sorry you chose to publicly blog about your negative experience before even attempting to contact the owner of the website (myself) directly by the phone number you were clearly given when you made a payment, as I could have easily (and quickly) sorted this out for you.

If you'd like to work it out, I'd be happy to speak to you any time.

Thanks
Louder


What a terrible terrible way to reply to a customer. It's like I'm reading a business book, and it would be written in the chapter "DO NOT DO THAT".

DO
NOT
DO
THAT

seriously, dude.
nospeech
deo.deo
Profile Joined April 2010
135 Posts
August 25 2010 17:42 GMT
#58
I really hate to use the word "fail" .. but louder's reply deserves it!
PR at its best

just sad that most of the people who are going to use their services are under the age of 21 and quite desperate or just plain "wealthy", if this business would operate in the real world you should hire a new PR manager but since its not you guys should be totally fine...
Kage
Profile Blog Joined May 2007
India788 Posts
August 25 2010 20:34 GMT
#59
You know, I had lessons with incontrol and he's super solid. We had a lot of scheduling problems (but given that I am 12 hours ahead of his time it's understandable), but NEVER did he once BM or ask me to wisen up and the lessons were very good in structure and theory.

As a teacher, incontrols super awesome. He's very detailed, very nice and very patient. He's not only encouraging but is quick to find flaws. If only I could message him on MSN to get more lessons that'd be sweet (with all his travelling and MLG that's really tough), I'd totally ask you to STICK with Incontrol to get your lessons. I see he's released some new guide for 100 dollars or whatever as well.

I'm not going to judge Louder or the website (btw I can code for lessons if you do need a hand Louder) but you should really understand that a top customer (and one so patient) should be dealt with keeping aside any personal problems you might have. That's just experience from running a business on the side (website design) for 4 years. Whatever might be the situation you cannot use that tone with your customer.

I refer you to an excellent video that would help inspire you (from none other than Jeff Bezos)
Jeff Bezos on Amazon

and to quote him

And the reason I’m so obsessed with these drivers of the customer experience is that I believe that the success we have had over the past 12 years has been driven exclusively by that customer experience. We are not great advertisers. So we start with customers, figure out what they want, and figure out how to get it to them.”



iNcontroL *
Profile Blog Joined July 2004
USA29055 Posts
August 25 2010 20:36 GMT
#60
I saw you MSN me earlier kage but my MSN is buggy and keeps crashing.. PM me here or email me! I'd love to do more coaching.
Katkishka
Profile Blog Joined December 2009
United States648 Posts
August 25 2010 20:38 GMT
#61
I think Louder's got the idea guys, maybe it's time to stop raging, let him have another "chance", and move on. You guys that are still trying to tell him off aren't really helping the situation at all.
babolatt
Profile Blog Joined September 2010
Canada312 Posts
September 01 2010 03:04 GMT
#62
I certainly don't mean to bump this topic after it has died down, but unfortunately I can't start a new thread as I'm a new user and this is the most relevant post I could find (Isn't this restriction for new users promoting spamming off-topic posts in existing threads?)

About how long did it take someone from Gosucoaching to get back to you after you sent in the form?

Thanks
"Alright, Lets poop out a daily" Day9
BroOd
Profile Blog Joined April 2003
Austin10831 Posts
September 01 2010 03:11 GMT
#63
babolatt, read this: http://www.teamliquid.net/blogs/viewblog.php?topic_id=149159&currentpage=2#32
ModeratorSIRL and JLIG.
babolatt
Profile Blog Joined September 2010
Canada312 Posts
September 01 2010 03:15 GMT
#64
Thanks I actually just saw that after I posted and came back to delete my post. Appreciated.
"Alright, Lets poop out a daily" Day9
acidburn
Profile Joined May 2010
United States13 Posts
September 01 2010 04:00 GMT
#65
why would you pay for gosu coashing? all these top notch players have learned themselves and playing with other...

honestly i think this whole video game coaching for money is a joke i havent really seen it be worth the money.. i have played people in h2 who paid for lessons by strongside and other pro players and romped them... i dont think being pro is something you can be taught, im sure it helps but if youre not going to put in the time to do it yourself you cant expect gosuX to wave a wand and make you better
"mess with the best, die like the rest"
Malgrif
Profile Blog Joined March 2010
Canada1095 Posts
Last Edited: 2010-09-01 05:08:43
September 01 2010 04:31 GMT
#66
On September 01 2010 13:00 acidburn wrote:
why would you pay for gosu coashing? all these top notch players have learned themselves and playing with other...

honestly i think this whole video game coaching for money is a joke i havent really seen it be worth the money.. i have played people in h2 who paid for lessons by strongside and other pro players and romped them... i dont think being pro is something you can be taught, im sure it helps but if youre not going to put in the time to do it yourself you cant expect gosuX to wave a wand and make you better

basically it's to get someone's nooby self into the right mindset and start building the right habits to become better. contrary to popular belief, most people are terrible at self learning, think about why there's a school system when everything could technically be learned through research. school is there so you can figure out what you want to know and get help when you don't know how to know what you want to know, and coaching is similar; it's there so nooby people can figure out how to improve and what they should improve on.

i estimate most people only do 2-3 lessons which is enough to teach them what they should be looking for to improve by themselves. at 20-30dollars a lesson it's probably a lot more efficient than going into rts cold turkey, griding hundreds of games in frustration, just to figure out something that a coach could of taught them in 5minutes. i think the reason why some players play like 10games and give up is because they can't handle that frustration, if they had a coach they'd probably derive a lot more fun out of the game.
for there to be pro there has to be noob.
blabber
Profile Blog Joined June 2007
United States4448 Posts
September 01 2010 21:54 GMT
#67
On September 01 2010 13:00 acidburn wrote:
why would you pay for gosu coashing? all these top notch players have learned themselves and playing with other...

honestly i think this whole video game coaching for money is a joke i havent really seen it be worth the money.. i have played people in h2 who paid for lessons by strongside and other pro players and romped them... i dont think being pro is something you can be taught, im sure it helps but if youre not going to put in the time to do it yourself you cant expect gosuX to wave a wand and make you better

yeah at first I thought paying money for video game lessons was kinda ridiculous. But then you realize it's not that bad when you look at how much money some people pay for World of Warcraft or other popular MMORPGs
blabberrrrr
MacroNcheesE
Profile Blog Joined April 2010
United States508 Posts
September 01 2010 22:03 GMT
#68
mod can close this btw
Doubt is the venom that has paralyzed humanity.
babolatt
Profile Blog Joined September 2010
Canada312 Posts
September 02 2010 02:24 GMT
#69
It's like anything else. If you want to learn more quickly and develop a good foundation, why not take advantage of someone else's years and years of experience? If you have disposable income, I could think of much worse ways to spend it.

I'm a pretty experienced guitar player and slightly above average golfer. I can tell you with 100% certainty that getting formal lessons in either of these pursuits up-front is almost a pre-requisite for success. If you don't develop solid foundations and certain bad habits become "muscle memory", you plateau very early and never get better. This is probably the main reason people give the guitar up. Their faulty technique prevents them from improving past a certain level.
"Alright, Lets poop out a daily" Day9
iNcontroL *
Profile Blog Joined July 2004
USA29055 Posts
September 16 2010 14:32 GMT
#70
On September 02 2010 07:03 AdamFox wrote:
mod can close this btw

Done
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