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Active: 1410 users

Cyborg R.A.T 9 Cursor moving unevenly

Forum Index > Tech Support
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1 2 3 Next All
Jonasll
Profile Joined August 2010
Norway82 Posts
Last Edited: 2012-02-13 17:42:26
February 12 2012 22:02 GMT
#1
Hi, I recently bought my Cyborg R.A.T 9 mouse, which is pretty awesome.
But I'm experiencing some problems, as when i've used the mouse for a little while the cursor starts jumping around, and it's that bad it's unplayable when this occurs. I've tried turning it off and on again (when this is happening), and change battery, but it still moves unevenly.

I really don't know what todo, else then just return the mouse to Cyborg. This is just a last stand to see if there is any answers.

I've done ton of research about this problem, but I haven't found many that have the same problem. I've reinstalled the driver, uninstalled all other mice drivers.

I know there was a problem with R.A.T 9 that if you had the extended pinky on it, it would move unevenly, but I ain't using the extended pinky.


Edit: I've tried different surfaces, and I've even tried it on another computer, the the problem still exist.
Edit #2: I might just write this too. I had a similar problem, though this time I could just move sideways, and sometimes just up and down. This only occurred once though, so it might be that something got stuck within in the lens.

Thanks in advance.

Regards
Ocheba
Profile Joined March 2011
Sweden60 Posts
February 12 2012 22:13 GMT
#2
I was having problem with a version of RAT 7, not quite as you described it, more like it froze up.

I read somwhere that you shouldn´t be using black surface with the cyborg mices so I bought a white / orange on and havn´t had any problems since then.
Spicy_Curry
Profile Blog Joined March 2011
United States10573 Posts
February 12 2012 22:54 GMT
#3
I have the problem where the cursor wont move somewhere consistantly. The only way I have been able to fix it is blowing into the lens and changing mousepad to something lighter (colour wise)
High Risk Low Reward
Rumudiez
Profile Joined November 2010
United States40 Posts
February 12 2012 23:41 GMT
#4
my RAT 7 works perfectly on my razer kabuto mousepad and with acceleration enabled under mouse settings in windows. without acceleration enabled, and i'm not sure if this has to do with the mouse pad, the mouse locks up randomly. it's hard to tell..
ins(out)side
Profile Blog Joined August 2011
220 Posts
February 13 2012 04:19 GMT
#5
I have the RAT 7 and I absolutely love this thing. I've heard that you need to disable the "enhance pointer precision" option in the mouse settings in order to optimize performance and avoid issues similar to what you've described. Not sure about the color issue but I have a Razer Goliathus pad which is black and mine is working fine at the moment.
PigAntlers
Profile Joined February 2011
Canada32 Posts
February 13 2012 04:49 GMT
#6
Sometimes my mouse gets a tiny piece of hair stuck inside right by the laser and it throws it outa wack and I gotta get tweezers to get it out then it works fine. The symptoms are about exactly what you described too
Jonasll
Profile Joined August 2010
Norway82 Posts
February 13 2012 14:53 GMT
#7
Hi, and thanks for the responses!

I am using a black surface - which might be the problem, though it does the same on my table (witch is much lighter).
It might be the mouse pad, which is really easy to fix (I hope it is), or it might be a hardware failure.

I have disabled the Enhance pointer precision - and i've seen if there is anything stuck inside where the lens is.

I will try using another surface

Thank you very much for your help, ill cross my fingers that it's only the surface :D

I will give you feedback if the problem is occurs, or if it's completely gone
Jonasll
Profile Joined August 2010
Norway82 Posts
February 13 2012 15:04 GMT
#8
I read that it's incompatible with soft mouse pads, I guess ill go to the store and pick up a Razer Megasoma (which is a hybrid) or another hard mouse pad.

I really prefer having a soft mouse pad as they're usable in different conditions, though i'd rather get a new hard mouse pad then a new mice, as I love the R.A.T 9 :-)
Deleted User 135096
Profile Blog Joined December 2010
3624 Posts
February 13 2012 15:47 GMT
#9
The Phillips Twin-Eye sensor is somewhat finicky about the surface it's on sometimes, so it's probably better to get a hard pad for them. However, the bigger issue no one asked, but do you lift your mouse at all? The PTE has a pretty bad z-axis tracking problem that makes the cursor jump if you lift it off the surface.
Administrator
Jonasll
Profile Joined August 2010
Norway82 Posts
February 13 2012 17:37 GMT
#10
No, I never lift my mouse, I have a rather high sensitivity, so it's not needed. The mouse is kinda heavy too, so i've heard people having problem with pain in their wrist after using it (though that's most likely for people who lift their mouse much). Tho good thinking

I think ill go for a hard pad - or the Megasoma, and hope it will fix the problem.
tuho12345
Profile Blog Joined July 2011
4482 Posts
February 13 2012 18:52 GMT
#11
I have the same problem on my Albino and I've gotta say Cyborg has the worst customer service ever OMG. I've submitted the ticket for a month and they never reply it.
Jonasll
Profile Joined August 2010
Norway82 Posts
Last Edited: 2012-02-14 08:48:12
February 14 2012 08:47 GMT
#12
I have the same problem tuho12345. I also submitted a ticket some weeks ago. But I bought it from pixmania.com, which is a very nice website. They helped me, and gave me the details I needed to send the product back. They even said they would send me a new one, even before looking at the old one

I haven't been amazed by Cyborg, and at this rate they will never become as big as other gaming-gear companies. Which is sad, as they do make good products.
rebdomine
Profile Blog Joined October 2010
6040 Posts
February 14 2012 10:07 GMT
#13
On February 14 2012 02:37 Jonasll wrote:
No, I never lift my mouse, I have a rather high sensitivity, so it's not needed. The mouse is kinda heavy too, so i've heard people having problem with pain in their wrist after using it (though that's most likely for people who lift their mouse much). Tho good thinking

I think ill go for a hard pad - or the Megasoma, and hope it will fix the problem.


Don't get the Megasoma. I've read way too many negative reviews regarding how quickly it wears out.
"Just because you are correct doesn't mean you are right!"
Jonasll
Profile Joined August 2010
Norway82 Posts
Last Edited: 2012-02-14 15:23:34
February 14 2012 15:23 GMT
#14
On February 14 2012 19:07 rebdomine wrote:
Show nested quote +
On February 14 2012 02:37 Jonasll wrote:
No, I never lift my mouse, I have a rather high sensitivity, so it's not needed. The mouse is kinda heavy too, so i've heard people having problem with pain in their wrist after using it (though that's most likely for people who lift their mouse much). Tho good thinking

I think ill go for a hard pad - or the Megasoma, and hope it will fix the problem.


Don't get the Megasoma. I've read way too many negative reviews regarding how quickly it wears out.



Aww, thats sad - It looked pretty awesome. Then i'll just go for a hard pad.

Thanks!
scvdriver
Profile Joined September 2012
Sweden5 Posts
September 04 2012 16:27 GMT
#15
I kknow this thread is old, but here is another user with similar problems. My cursor is jumping over pixels. Sometimes it follows wrongly in sideway while I am scrolling vertically, sometimes it is lagging few pixels behind and sometimes it jumps forward. Sometimes it follows correctly, than when mouse stops jumbs back for an ½ inch or so. The worst thing is all happeneds at random. I am using light mousepad with rough surface and relatively hard. I have uninstalled all old logitech drivers I had for my old mouse, and there is no hardware acceleration or anything else marked in windows settings. It is quite annyoing even in windows, not to mention when gaming.
scvdriver
Profile Joined September 2012
Sweden5 Posts
September 04 2012 16:27 GMT
#16
Worth to mention is that I have tryed all different kind of sensitivity, but it does not make any difference .

Cyro
Profile Blog Joined June 2011
United Kingdom20299 Posts
September 04 2012 16:47 GMT
#17
Yay for horrible mouse sensors
"oh my god my overclock... I got a single WHEA error on the 23rd hour, 9 minutes" -Belial88
bsdaemon
Profile Joined July 2012
618 Posts
September 04 2012 17:18 GMT
#18
yup the sensor is horrible indeed. i bought this mouse because it is perfect for my hand but i am also experiencing erratic cursor movements. tech support swears the lens is dirty..that's BS. i three more units after every few months and the results are the same, so i sent them all back for refund.

right now i am using logitech g700, really good. but i will still try another rat 9, the 6400 dpi version.
Cyro
Profile Blog Joined June 2011
United Kingdom20299 Posts
Last Edited: 2012-09-04 19:19:28
September 04 2012 19:19 GMT
#19
Why 6400dpi?

I play sc2, guild wars, diablo just fine @450dpi (zero acceleration, 6/11 windows), and 2000 would be considered on the very high end.

6400 is ludicrously high and with any DPI increases you are trading away accuracy.

Oh yea, i use a dual screen set up.
"oh my god my overclock... I got a single WHEA error on the 23rd hour, 9 minutes" -Belial88
Infernal_dream
Profile Joined September 2011
United States2359 Posts
September 04 2012 19:21 GMT
#20
On September 05 2012 04:19 Cyro wrote:
Why 6400dpi?

I play sc2, guild wars, diablo just fine @450dpi (zero acceleration, 6/11 windows), and 2000 would be considered on the very high end.

6400 is ludicrously high and with any DPI increases you are trading away accuracy.

Oh yea, i use a dual screen set up.


Maybe his mousepad is the size of a flea? My friends play on extremely high settings too for mouse sensitivity and I just don't understand how they do it.
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