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We apologize for the problems you have had with your Razer Product. In lieu of having to return the product for an exchange you can simply supply a picture of the unit showing the cut USB cord/audio connector and the serial number of the unit, Making sure that the cord is cut as close as possible to the unit. Once we have the picture we can send out a replacement product for you. You should be able to cut the cord with a standard pair of scissors. Please be sure to show the cut USB cord connector and the serial number in the same picture whenever possible.

We know that cutting the cord on a Razer product can be a bit painful for some of our devoted fans; truthfully, it makes us cringe a bit also. If you prefer to return your entire defective unit, just let us know and we will supply you with a traditional (RMA) Return Authorization Number. We just thought sending the picture would make things a bit easier and quicker for you.

Please let us know your choice and reply back to with the photo or let us know if you would prefer the traditional RMA number.

Photograph tips:

- Use the camera in the close up/macro mode if your camera has one.
- Lighting is key in any photograph. You may want to try the picture with the flash on and off to see what offers the best results.
- Use other light sources if need be.
- Different camera angles on the unit may result in a clearer picture.
- We have seen acceptable pictures from a cell phone, but some just do not have the quality needed.