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Starcraft II freezes momentarily non stop

Forum Index > Tech Support
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Diamond
Profile Blog Joined May 2009
United States10796 Posts
December 06 2010 00:55 GMT
#1
Ok so this started about a week or two ago. Whenever I play SCII, the game freezes for a moment or two every few seconds. Certain events seem to set it off, such as the start of the game or when I chrono boost, but it's not only during those events. I tried to set everything to low with no change. I also totally reinstalled not only SCII but even my whole OS, so I am on a SUPER fresh copy of windows.

Looking around the battle.net forums I see this is not only unique to me, here is a thread of other people having it happen. Also someone made a Youtube video (not me) about this:


Here's my config:

CPU: Intel Core i3 540
Graphics: VGA GIGABYTE|GV-N240OC-1GI GT240 RT
Memory: 4G|GSKILL F3-8500CL7S-4GBRL R
Motherboard: Asus P7H55-M
HDD 1: 500gb Hitachi Deskstar
HDD 2: 160 GB Western Digital 1600AJJS
PSU: BFG Tech 550W GS Seris (BFGR550WGSPSU)
OS: Windows 7 x64 Ultimate
Internet:
[image loading]

Anyone know how to fix this? I have heard having another DirectX game open might help, but I want to be able to stream so I need the least amount of stuff possible open. Also other have mentioned this did not help them in the b.net thread.

Any ideas?
Ballistix Gaming Global Gaming/Esports Marketing Manager - twitter.com/esvdiamond
D3ath3nat0r
Profile Joined October 2010
United States163 Posts
Last Edited: 2010-12-06 00:59:54
December 06 2010 00:57 GMT
#2
I am not sure about this but you might not have enough memory/ram, check how much percent your CPU is being taken up

edit* your processor might not be good either
Nothing
Diamond
Profile Blog Joined May 2009
United States10796 Posts
Last Edited: 2010-12-06 01:02:48
December 06 2010 01:01 GMT
#3
On December 06 2010 09:57 D3ath3nat0r wrote:
I am not sure about this but you might not have enough memory/ram, check how much percent your CPU is being taken up

edit* your processor might not be good either


Processor stays under 50% at all times (haven't tried 200/200 yet). Also the lag does NOT happen in replays.... odd...

Also the processor is brand new, only a couple weeks old, it did not happen previously.
Ballistix Gaming Global Gaming/Esports Marketing Manager - twitter.com/esvdiamond
D3ath3nat0r
Profile Joined October 2010
United States163 Posts
December 06 2010 01:02 GMT
#4
ahh ok on my other crappy laptop that has terrible CPU, it lags like that but idk
Nothing
Souljah
Profile Blog Joined November 2010
United States423 Posts
December 06 2010 01:08 GMT
#5
You by chance aren't running any Video Card monitoring software like afterburner are you? I had a problem that looked similar to what your seeing.. its due to the software pulling information from the vid card which causes a momentary hiccup similar to what yours.
Diamond
Profile Blog Joined May 2009
United States10796 Posts
December 06 2010 01:09 GMT
#6
On December 06 2010 10:08 Souljah wrote:
You by chance aren't running any Video Card monitoring software like afterburner are you? I had a problem that looked similar to what your seeing.. its due to the software pulling information from the vid card which causes a momentary hiccup similar to what yours.


Nope. The ONLY things running are Skype, Mozilla, and SCII. I'm not even reinstalling anything else until I get this fixed to eliminate that possibility.
Ballistix Gaming Global Gaming/Esports Marketing Manager - twitter.com/esvdiamond
lowkontrast
Profile Blog Joined August 2010
United States855 Posts
December 06 2010 01:14 GMT
#7
On December 06 2010 10:01 iCCup.Diamond wrote:
Show nested quote +
On December 06 2010 09:57 D3ath3nat0r wrote:
I am not sure about this but you might not have enough memory/ram, check how much percent your CPU is being taken up

edit* your processor might not be good either


Processor stays under 50% at all times (haven't tried 200/200 yet). Also the lag does NOT happen in replays.... odd...

Also the processor is brand new, only a couple weeks old, it did not happen previously.


Download Realtemp, this will allow you to monitor the usage of your processor on each independent core. Because your usage is close to 50% I think it may be a problem of only the first core of your processor being used, in which case it is being maxed out.
Souljah
Profile Blog Joined November 2010
United States423 Posts
December 06 2010 01:15 GMT
#8
You on the latest nvidia drivers?
Diamond
Profile Blog Joined May 2009
United States10796 Posts
Last Edited: 2010-12-06 01:43:57
December 06 2010 01:24 GMT
#9
On December 06 2010 10:14 lowkontrast wrote:
Show nested quote +
On December 06 2010 10:01 iCCup.Diamond wrote:
On December 06 2010 09:57 D3ath3nat0r wrote:
I am not sure about this but you might not have enough memory/ram, check how much percent your CPU is being taken up

edit* your processor might not be good either


Processor stays under 50% at all times (haven't tried 200/200 yet). Also the lag does NOT happen in replays.... odd...

Also the processor is brand new, only a couple weeks old, it did not happen previously.


Download Realtemp, this will allow you to monitor the usage of your processor on each independent core. Because your usage is close to 50% I think it may be a problem of only the first core of your processor being used, in which case it is being maxed out.


I don't know if I am using the program right but as far as I can see no cores ever go above 40% even when the freeze happens.

On December 06 2010 10:15 Souljah wrote:
You on the latest nvidia drivers?


Testing that right now, don't know why I didn't try this earlier.

Edit: Ok, updated the drivers, no change.
Ballistix Gaming Global Gaming/Esports Marketing Manager - twitter.com/esvdiamond
Diamond
Profile Blog Joined May 2009
United States10796 Posts
Last Edited: 2010-12-06 09:24:50
December 06 2010 03:38 GMT
#10
Also I don't know if this matters, but when I issue any commands while its frozen they all go through, and none of my opponents have complained about lag.

Edit: Ok it happens while I'm observing games and people notice it...
Ballistix Gaming Global Gaming/Esports Marketing Manager - twitter.com/esvdiamond
Butcherski
Profile Joined April 2010
Poland446 Posts
December 06 2010 09:46 GMT
#11
The same exact thing is happening to me for about 4-5 days now. I have no idea what's causing it. I have a pretty strong pc ( specs below) updated drivers, i know i didnt install any shitty programs etc. My pc is running stable in all other games i've tried and my opponents say they dont have any lags at all...

c2d 8400
2x 2gb G.SKILL 1000mhz
2x ATI 4870HD crossfire
Asus P5E motherboard
BFG 650W PSU
500GB Seagate Barracuda 32k rpm HDD
Vista 64 bit home
[image loading]
"Well Tasteless, i once met a three-toed sloth with good marauder control " - Artosis
Chaosquo
Profile Joined February 2010
Germany154 Posts
December 06 2010 09:55 GMT
#12
I have the same issue, and for me it seems to be related to sound settings. I assume we all have a Realtek sound chip. Try updating your sound chip driver and reducing the sound channels in SC2. I was also trying out some settings in the Realtek Audio manager.
I fiddled around a bit and right now it works for me. I just keep my fingers crossed it stays this way
Diamond
Profile Blog Joined May 2009
United States10796 Posts
Last Edited: 2010-12-06 10:03:04
December 06 2010 10:02 GMT
#13
On December 06 2010 18:55 Chaosquo wrote:
I have the same issue, and for me it seems to be related to sound settings. I assume we all have a Realtek sound chip. Try updating your sound chip driver and reducing the sound channels in SC2. I was also trying out some settings in the Realtek Audio manager.
I fiddled around a bit and right now it works for me. I just keep my fingers crossed it stays this way


Wow that's odd. I do have Realtek, how do you reduce channels to SCII? What other changes did you make?
Ballistix Gaming Global Gaming/Esports Marketing Manager - twitter.com/esvdiamond
nttea
Profile Blog Joined July 2008
Sweden4353 Posts
Last Edited: 2010-12-06 10:54:25
December 06 2010 10:04 GMT
#14
LOL so many replies and nobody knows this is a network problem? everytime battle.net doesn't work too well or your connection is bad enough this happens. Has nothing to do with anything else in your comp. The only way to fix it AFAIK is get a better ISP or tell blizzard to bring up their level of service. Alternatively stop downloading pr0n.
edit: After looking around a bit there might be something else causing the problem other than bad network, but i DO know this is how sc2 behaves if your network is very busy. Sorry for mean attitude :p
Diamond
Profile Blog Joined May 2009
United States10796 Posts
December 06 2010 10:07 GMT
#15
On December 06 2010 19:04 nttea wrote:
LOL so many replies and nobody knows this is a network problem? everytime battle.net doesn't work too well or your connection is bad enough this happens. Has nothing to do with anything else in your comp. The only way to fix it AFAIK is get a better ISP or tell blizzard to bring up their level of service. Alternatively stop downloading pr0n


Wow useful post. Maybe you missed the thing where this is a problem multiple people are having all of a sudden. Also my internet connection has ran this game fine since Beta. So it's not that.
Ballistix Gaming Global Gaming/Esports Marketing Manager - twitter.com/esvdiamond
Mr.Pyro
Profile Blog Joined July 2008
Denmark959 Posts
Last Edited: 2010-12-06 10:23:12
December 06 2010 10:21 GMT
#16
It is indeed a network issue, the same thing happens for me if i leave a torrent running while playing

It might be something out of your control though - an issue with Bnet servers being overloaded - these kind of stuttering lag issues seem to be most prominent in team games.
It might also be a problem with your ISP which is also out of your control.

Try firing the game up in offline mode to be sure that it is not a network issue.
P⊧[1]<a>[2]<a>[3]<a>tt | P ≝ 1.a.2.a.3.a.P
Mr.Pyro
Profile Blog Joined July 2008
Denmark959 Posts
Last Edited: 2010-12-06 10:25:34
December 06 2010 10:24 GMT
#17
On December 06 2010 09:55 iCCup.Diamond wrote:
Internet:
[image loading]


Bandwidth != stability

--> pingtest.net --> test it with near the location of the battle.net servers
P⊧[1]<a>[2]<a>[3]<a>tt | P ≝ 1.a.2.a.3.a.P
Diamond
Profile Blog Joined May 2009
United States10796 Posts
Last Edited: 2010-12-06 10:29:54
December 06 2010 10:29 GMT
#18
On December 06 2010 19:21 MaD.pYrO wrote:
It is indeed a network issue, the same thing happens for me if i leave a torrent running while playing

It might be something out of your control though - an issue with Bnet servers being overloaded - these kind of stuttering lag issues seem to be most prominent in team games.
It might also be a problem with your ISP which is also out of your control.

Try firing the game up in offline mode to be sure that it is not a network issue.


I don't have ANYTHING that eats bandwidth running and this same connection has worked on b.net flawlessly for 7 months now. Also many people are reporting this problem on the b.net forums, for everyone it only started recently.

[image loading]
Ballistix Gaming Global Gaming/Esports Marketing Manager - twitter.com/esvdiamond
Kokujin
Profile Joined July 2010
United States456 Posts
December 06 2010 10:33 GMT
#19
this mild stutter lag happened to me today, unfortunately after i installed a new cpu/cooler which made me paranoid, but went away after i restarted sc2. ill get to the bottom of this and update if it happens again. right now i suspect it is a battlenet network issue
iLLusive
Profile Joined March 2010
United States274 Posts
December 06 2010 12:20 GMT
#20
Possibly more of an Bnet issue as game has been out long enough it is starting to stress their servers and Cataclysm is coming out tomorrow so tons of people have reactivated Bnet accounts. Have to assume anything using Bnet server is pullling from a small poll of servers so why people are starting to see this more recently.

Also there was some major issues with Comcast DNS this last few weeks ton of websites weren't loading properly and I will assume somewhere along the line something in the loop everyone in the US uses tied into comcast possibly.

Anyways just my two cent nothing of expertise but it really does seem to be a network hiccup so to speak.
The art of war is simple enough. Find out where your enemy is. Get at him as soon as you can. Strike him as hard as you can, and keep moving.
Suc
Profile Blog Joined January 2009
Australia1569 Posts
December 06 2010 13:13 GMT
#21
This happened to me for the whole week last week and was incredibly annoying. My computer had always been fine with sc2 up until that point and I made sure I closed everything unnecessary and things that I usually have running (pidgin, AVG, firefox, mozy) that could possibly do anything.

Nothing changed. Then suddenly this week it decided to stop lagging/stuttering suddenly and unfortunately its cause and fix are completely unknown to me. This leads me to believe that it could be Bnet or my connection to Bnet as the opponents never complained about any lag/stuttering.
Roban
Profile Joined August 2010
Netherlands73 Posts
Last Edited: 2010-12-06 14:28:15
December 06 2010 14:24 GMT
#22
if it doesn't happen in replays, but it does when u play on-line then the logical conclusion would be to blame the network.
Are you using a wireless network?
Do you share the network with anyone?
Since you have a brand new installation, did you check if your OS is downloading updates?

It doesn't have to be on your side either, could be Battle.net is just laggy.

Oh, and make sure it's not your virus scanner either. add the sc2.exe to trusted applications
Diamond
Profile Blog Joined May 2009
United States10796 Posts
December 06 2010 19:34 GMT
#23
On December 06 2010 23:24 Roban wrote:
if it doesn't happen in replays, but it does when u play on-line then the logical conclusion would be to blame the network.


I would agree but in about 70 games not one single person has complained about me lagging.

Are you using a wireless network?


Yes but I am hard wired.

Do you share the network with anyone?


Yes, one person but all they use is facebook and such. Problem also continues when they go to bed and turn off their computer.

Since you have a brand new installation, did you check if your OS is downloading updates?


Automatic updates are off

It doesn't have to be on your side either, could be Battle.net is just laggy.


Just seems odd it recently just started happening and it's always happening, even when other near my physical location are not having it happen.

Oh, and make sure it's not your virus scanner either. add the sc2.exe to trusted applications


No virus scanner is installed.
Ballistix Gaming Global Gaming/Esports Marketing Manager - twitter.com/esvdiamond
Barci
Profile Joined August 2010
Serbia1 Post
December 06 2010 20:35 GMT
#24
Try to disable the firewall in windows 7, solve that same problem for me.
Diamond
Profile Blog Joined May 2009
United States10796 Posts
December 06 2010 21:14 GMT
#25
On December 07 2010 05:35 Barci wrote:
Try to disable the firewall in windows 7, solve that same problem for me.


No change when this was done... grrr....
Ballistix Gaming Global Gaming/Esports Marketing Manager - twitter.com/esvdiamond
Scoop
Profile Joined August 2010
Finland482 Posts
Last Edited: 2010-12-06 21:26:41
December 06 2010 21:25 GMT
#26
Yeah this happens to me at times as well. Annoying as hell. Wasn't like this in beta.

And what is with bnet nowadays. Since the latest patch, it takes FOREVER to be able to search for a match.
ZeromuS
Profile Blog Joined October 2010
Canada13405 Posts
December 06 2010 21:29 GMT
#27
On December 07 2010 06:14 iCCup.Diamond wrote:
Show nested quote +
On December 07 2010 05:35 Barci wrote:
Try to disable the firewall in windows 7, solve that same problem for me.


No change when this was done... grrr....


I have the same problem with my computer but it happens to me when any audi oapplication is running. I think there is a problem with my hdd or perhaps the onboard soundcard. The RAM in my comp tested fine and you should check that too and tonight when I go to bed im going to run a HDD test from POST using a bootable cd.

I also have a realtek card in my laptop but since it happens outside of sc2 for me it might be a different problem unless it happens while doing other applications at the samee time as well for you.
StrategyRTS forever | @ZeromuS_plays | www.twitch.tv/Zeromus_
GoldenH
Profile Blog Joined March 2010
1115 Posts
December 06 2010 21:33 GMT
#28
I used to think it was audio too.. but then I tried playing SC2 with sound completely off and it still kept happening.

No idea what causes it, I think it's a bug on blizzard's end. Personally I think it has something to do with map size. It happens much less on simple maps than complicated maps. For instance it almost never happens on Steppes of War. But some of the more graphically heavy ICCup maps, it happens first time every time, even after a reboot. Perhaps something to do with pathfinding. Some of Blizz' graphics are bugged, too. I notice they finally fixed the corruptor. But maybe there's some doodad or something used on certain maps that causes it.
"(Dudes are) not going to say "Buy this game — I cried at the end". (...) I suppose the secret is to find a game that makes you shoot eight million fuckin' dudes and then cry about how awesome it is to shoot eight million fuckin' dudes." - Tim Rogers
lolbolt
Profile Joined November 2010
206 Posts
December 07 2010 17:00 GMT
#29
try doing a memory test with memtest86. i run a ton of stuff in the background and never had this issue, try running sc2 alone and see if this issue persist, i think it might be just the server knowing blizzard can't even keep a world of warcraft server "illidan" up properly since it crashes a few times a year even after a hardware upgrade.
Kalpman
Profile Joined April 2010
Sweden406 Posts
December 07 2010 17:55 GMT
#30
Sounds like a processor issue to me, check out the temperatures and usage of all the seperate cores
I've fought mudcrabs more fearsome than you!
TURKISHRAMBO
Profile Joined November 2010
Canada148 Posts
Last Edited: 2010-12-07 18:38:43
December 07 2010 18:37 GMT
#31
What the fuck are you people talking about?!

Have you tried the first, most basic thing yet?

UPDATE YOUR GRAPHICS CARD DRIVERS.

Use driver sweeper to uninstall the old driver BEFORE installing the new version.

I cant believe how many people dont know SHIT ALL and post like they know what they are doing!

Might just want to update windows while your at it. ALWAYS have the latest windows updates unless they are causing issues. If that happens you roll back.
sammler
Profile Blog Joined June 2010
United Kingdom381 Posts
Last Edited: 2010-12-07 18:51:22
December 07 2010 18:46 GMT
#32
I had this issue ever since SC2 came out, and I fixed it a few days ago by turning off 'Wireless Zero Configuration' on WinXP.

This would be the Win Vista/7 solution, if it is this: http://www.wlanbook.com/disable-windows-vista-wireless-zero-configuration/
"I wish I was good enough to be called bad by IdrA." - Moa
Roban
Profile Joined August 2010
Netherlands73 Posts
December 07 2010 18:50 GMT
#33
On December 07 2010 04:34 iCCup.Diamond wrote:
Show nested quote +
On December 06 2010 23:24 Roban wrote:
if it doesn't happen in replays, but it does when u play on-line then the logical conclusion would be to blame the network.


I would agree but in about 70 games not one single person has complained about me lagging.

Show nested quote +
Are you using a wireless network?


Yes but I am hard wired.

Show nested quote +
Do you share the network with anyone?


Yes, one person but all they use is facebook and such. Problem also continues when they go to bed and turn off their computer.

Show nested quote +
Since you have a brand new installation, did you check if your OS is downloading updates?


Automatic updates are off

Show nested quote +
It doesn't have to be on your side either, could be Battle.net is just laggy.


Just seems odd it recently just started happening and it's always happening, even when other near my physical location are not having it happen.

Show nested quote +
Oh, and make sure it's not your virus scanner either. add the sc2.exe to trusted applications


No virus scanner is installed.


Thanks for answering all my questions.
The mystery only gets bigger though.
But seriously, no virus scanner? do you have any idea how easy it is to get a virus on your pc?
I'd download a free virus scanner and do a scan if I were you. Could be your pc is on a zombie network and someone else is abusing your internet connection.
Diamond
Profile Blog Joined May 2009
United States10796 Posts
December 07 2010 21:06 GMT
#34
On December 08 2010 03:37 TURKISHRAMBO wrote:
What the fuck are you people talking about?!

Have you tried the first, most basic thing yet?

UPDATE YOUR GRAPHICS CARD DRIVERS.

Use driver sweeper to uninstall the old driver BEFORE installing the new version.

I cant believe how many people dont know SHIT ALL and post like they know what they are doing!

Might just want to update windows while your at it. ALWAYS have the latest windows updates unless they are causing issues. If that happens you roll back.


If you took 2 minutes to read the thread you will see I have already done that and it has been suggested.

On December 08 2010 03:50 Roban wrote:
Thanks for answering all my questions.
The mystery only gets bigger though.
But seriously, no virus scanner? do you have any idea how easy it is to get a virus on your pc?
I'd download a free virus scanner and do a scan if I were you. Could be your pc is on a zombie network and someone else is abusing your internet connection.


I do know, but I also was in IT for 7 years fixing computers with shit like that. Now I'm on a fresh install, and only browse sites that I know are safe (TL, MMAjunkie, Yahoo, etc). I have not torrented anything or even have it installed. All my downloads come right from the manufacturers site (skype) or right from download.com and I have used them in the past.
Ballistix Gaming Global Gaming/Esports Marketing Manager - twitter.com/esvdiamond
TURKISHRAMBO
Profile Joined November 2010
Canada148 Posts
December 08 2010 00:52 GMT
#35
On December 08 2010 06:06 iCCup.Diamond wrote:
Show nested quote +
On December 08 2010 03:37 TURKISHRAMBO wrote:
What the fuck are you people talking about?!

Have you tried the first, most basic thing yet?

UPDATE YOUR GRAPHICS CARD DRIVERS.

Use driver sweeper to uninstall the old driver BEFORE installing the new version.

I cant believe how many people dont know SHIT ALL and post like they know what they are doing!

Might just want to update windows while your at it. ALWAYS have the latest windows updates unless they are causing issues. If that happens you roll back.


If you took 2 minutes to read the thread you will see I have already done that and it has been suggested.

Show nested quote +
On December 08 2010 03:50 Roban wrote:
Thanks for answering all my questions.
The mystery only gets bigger though.
But seriously, no virus scanner? do you have any idea how easy it is to get a virus on your pc?
I'd download a free virus scanner and do a scan if I were you. Could be your pc is on a zombie network and someone else is abusing your internet connection.


I do know, but I also was in IT for 7 years fixing computers with shit like that. Now I'm on a fresh install, and only browse sites that I know are safe (TL, MMAjunkie, Yahoo, etc). I have not torrented anything or even have it installed. All my downloads come right from the manufacturers site (skype) or right from download.com and I have used them in the past.

But did you properly uninstall, clean and reinstall? Didnt sound like it from your post.
Roban
Profile Joined August 2010
Netherlands73 Posts
December 08 2010 07:54 GMT
#36
Looking at the video again, I think it's safe to say it's not your cpu or graphics card or memory. There is a slight freeze, but the programs speeds up to compensate and that means it's not the calculations that hold it back.

Only 2 things that I can come up with that could have something to do with it.
1. your modem has a bad connection with your ISP. You could give them a call and they can change the frequency which slightly lowers your speed but should improve your connection stability.
2. Someone else is using your wireless network, but I think you probably have a good password so it's not likely.

I hope this helps, let us know when/if you've fixed it!
Chaosquo
Profile Joined February 2010
Germany154 Posts
December 15 2010 12:55 GMT
#37
On December 06 2010 19:02 iCCup.Diamond wrote:
Show nested quote +
On December 06 2010 18:55 Chaosquo wrote:
I have the same issue, and for me it seems to be related to sound settings. I assume we all have a Realtek sound chip. Try updating your sound chip driver and reducing the sound channels in SC2. I was also trying out some settings in the Realtek Audio manager.
I fiddled around a bit and right now it works for me. I just keep my fingers crossed it stays this way


Wow that's odd. I do have Realtek, how do you reduce channels to SCII? What other changes did you make?


sry, that I didnt follow this thread, I hope your problems have been resolved. If not, there is a option in SC2 under sound to reduce the sound channels. The default is 64, I turned it down to 48.
I also normally have both speakers and headphones attached to my PC (back and front), and use the option to play different sound streams over different outputs. When I play SC2, I have to turn off this option, so it mutes my speakers and only plays sound over my headphones.
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