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Former Blizzard Employee AMA on Reddit - Page 6

Forum Index > SC2 General
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FrodaN
Profile Blog Joined October 2010
754 Posts
June 06 2013 17:55 GMT
#101
Most SC2 devs I met are really nice and earnest about the game. They love SC2 and were open to hearing balance/design suggestions. The only thing they seemed completely adamant about was not adding new elements into the game that would require additional development such as adding in a new unit or a new unit ability to do something completely different (introducing Lockdown from the BW Ghost for example) than what's already programmed. This is because of future expansions for obvious marketing reasons.

I daresay most of the fans who never talked to them would be surprised at how many ppl they include when collecting feedback/criticism of the game. They talk to lots of pro-gamers, organizers, casters, and read most of the posts of the community (even the hateful ones).

Of course, working with people is completely different than social event interaction. idk maybe Dustin Browder and crew are real pains to work with
Seiniyta
Profile Joined May 2010
Belgium1815 Posts
June 06 2013 18:06 GMT
#102
On June 07 2013 02:55 FrodaN wrote:
Most SC2 devs I met are really nice and earnest about the game. They love SC2 and were open to hearing balance/design suggestions. The only thing they seemed completely adamant about was not adding new elements into the game that would require additional development such as adding in a new unit or a new unit ability to do something completely different (introducing Lockdown from the BW Ghost for example) than what's already programmed. This is because of future expansions for obvious marketing reasons.

I daresay most of the fans who never talked to them would be surprised at how many ppl they include when collecting feedback/criticism of the game. They talk to lots of pro-gamers, organizers, casters, and read most of the posts of the community (even the hateful ones).

Of course, working with people is completely different than social event interaction. idk maybe Dustin Browder and crew are real pains to work with


I think the most annoying part working with Dustin Browder would be that after a while you're not listening to him anymore except for counting the number of times he says "right".
Pokemon Master
shindigs
Profile Blog Joined May 2009
United States4795 Posts
June 06 2013 18:10 GMT
#103
On June 07 2013 02:55 FrodaN wrote:
Most SC2 devs I met are really nice and earnest about the game. They love SC2 and were open to hearing balance/design suggestions. The only thing they seemed completely adamant about was not adding new elements into the game that would require additional development such as adding in a new unit or a new unit ability to do something completely different (introducing Lockdown from the BW Ghost for example) than what's already programmed. This is because of future expansions for obvious marketing reasons.

I daresay most of the fans who never talked to them would be surprised at how many ppl they include when collecting feedback/criticism of the game. They talk to lots of pro-gamers, organizers, casters, and read most of the posts of the community (even the hateful ones).

Of course, working with people is completely different than social event interaction. idk maybe Dustin Browder and crew are real pains to work with


I'm curious as to what suggestions are brought to the developers. Keep in mind that when SC2 came out, people were upset that much of the game was thought to be similar to BW. I wonder how much of the QA feedback was "ok this game feels too much like BW" or "you should make this element easier". In his AMA his QA team was shown to not really see the significance of Dota back in the day (though thats understandable).

Not trying to frame this individuals as a biased wrong-doer - I'm just curious on the framing of his perspective. I doubt we'll ever find out but just interesting to chew on.
Photographer@shindags || twitch.tv/shindigs
TheRabidDeer
Profile Blog Joined May 2003
United States3806 Posts
June 06 2013 18:11 GMT
#104
First, I hope they find out who this person was because people need to respect NDA's, especially when they are speaking FOR the company from a LOW LEVEL position. From what they describe, their position was that of somebody that worked EXCLUSIVELY with WoW for most of their time at Blizzard. A GM in WoW is pretty much the lowest step on the ladder, and there were tons of them. This person probably had very limited interaction with devs at all, let alone the upper management making the decisions. It is interesting to learn about maybe the every day goings on as a normal employee, but beyond that... they don't have much real room to talk about stuff.
theking1
Profile Joined June 2013
Romania658 Posts
June 06 2013 18:15 GMT
#105
On June 07 2013 03:11 TheRabidDeer wrote:
First, I hope they find out who this person was because people need to respect NDA's, especially when they are speaking FOR the company from a LOW LEVEL position. From what they describe, their position was that of somebody that worked EXCLUSIVELY with WoW for most of their time at Blizzard. A GM in WoW is pretty much the lowest step on the ladder, and there were tons of them. This person probably had very limited interaction with devs at all, let alone the upper management making the decisions. It is interesting to learn about maybe the every day goings on as a normal employee, but beyond that... they don't have much real room to talk about stuff.


No they do not need to know who the guy is.It's called freedom of speech.Also he didn't give any info on titan.Let the man express his knowledge in public so we can also know what's going on.Whats in it for you if the dude gets busted.
Infernal_dream
Profile Joined September 2011
United States2359 Posts
June 06 2013 18:17 GMT
#106
On June 07 2013 03:11 TheRabidDeer wrote:
First, I hope they find out who this person was because people need to respect NDA's, especially when they are speaking FOR the company from a LOW LEVEL position. From what they describe, their position was that of somebody that worked EXCLUSIVELY with WoW for most of their time at Blizzard. A GM in WoW is pretty much the lowest step on the ladder, and there were tons of them. This person probably had very limited interaction with devs at all, let alone the upper management making the decisions. It is interesting to learn about maybe the every day goings on as a normal employee, but beyond that... they don't have much real room to talk about stuff.


Yeah I mean fuck learning about how development of things work and knowledge in general. Let's keep all that quiet for forever. Bullshit. He doesn't have a top secret security clearance and none of the information that was told was confidential.
Plansix
Profile Blog Joined April 2011
United States60190 Posts
June 06 2013 18:20 GMT
#107
On June 07 2013 03:15 theking1 wrote:
Show nested quote +
On June 07 2013 03:11 TheRabidDeer wrote:
First, I hope they find out who this person was because people need to respect NDA's, especially when they are speaking FOR the company from a LOW LEVEL position. From what they describe, their position was that of somebody that worked EXCLUSIVELY with WoW for most of their time at Blizzard. A GM in WoW is pretty much the lowest step on the ladder, and there were tons of them. This person probably had very limited interaction with devs at all, let alone the upper management making the decisions. It is interesting to learn about maybe the every day goings on as a normal employee, but beyond that... they don't have much real room to talk about stuff.


No they do not need to know who the guy is.It's called freedom of speech.Also he didn't give any info on titan.Let the man express his knowledge in public so we can also know what's going on.Whats in it for you if the dude gets busted.


That's not how freedom of speech works, since it only has to do with the government suppressing your ability to speak. Blizzard is not the government. If they are upset that this person is talking about things they shouldn't, can go after them for violating the NDA. It is there for a reason.
I have the Honor to be your Obedient Servant, P.6
TL+ Member
Tenks
Profile Joined April 2010
United States3104 Posts
June 06 2013 18:22 GMT
#108
I didn't see anything that appears to break an NDA. Mainly just anecdotes about working there and some of the internals about decisions that are already public.
Wat
TheRabidDeer
Profile Blog Joined May 2003
United States3806 Posts
June 06 2013 18:41 GMT
#109
On June 07 2013 03:17 Infernal_dream wrote:
Show nested quote +
On June 07 2013 03:11 TheRabidDeer wrote:
First, I hope they find out who this person was because people need to respect NDA's, especially when they are speaking FOR the company from a LOW LEVEL position. From what they describe, their position was that of somebody that worked EXCLUSIVELY with WoW for most of their time at Blizzard. A GM in WoW is pretty much the lowest step on the ladder, and there were tons of them. This person probably had very limited interaction with devs at all, let alone the upper management making the decisions. It is interesting to learn about maybe the every day goings on as a normal employee, but beyond that... they don't have much real room to talk about stuff.


Yeah I mean fuck learning about how development of things work and knowledge in general. Let's keep all that quiet for forever. Bullshit. He doesn't have a top secret security clearance and none of the information that was told was confidential.

Where did I say that? I am just saying that if he/she says anything that would break the NDA, he shouldn't be able to hide behind an anonymous name online. It pisses me off when people break NDA's, even more when it is for attention.
DDie
Profile Joined April 2010
Brazil2369 Posts
June 06 2013 19:03 GMT
#110
On June 07 2013 01:32 Tenks wrote:
As a developer myself I am probably thought of as a dick to QA as well. Because the only time I ever interact with QA is when they're complaining to fix some piece of software I'm in charge of and they think their little bug report is the most important thing to me. It isn't. I have a mountain of new development so just file the bug and I'll get around to it. Even worse, like he complained about, is when they give their opinions on the matter because 999/1000 they are completely and dead wrong. So when they go over their theories on the bug it goes in one ear and out the other. Or more accurately it goes right in my email's trash.



Reading this i can definitely see how D3 turned out to be such a failure:

- Yo, the game sucks ass fix it.

- Lol, sure k..
''Television! Teacher, mother, secret lover.''
Plansix
Profile Blog Joined April 2011
United States60190 Posts
June 06 2013 19:04 GMT
#111
On June 07 2013 04:03 DDie wrote:
Show nested quote +
On June 07 2013 01:32 Tenks wrote:
As a developer myself I am probably thought of as a dick to QA as well. Because the only time I ever interact with QA is when they're complaining to fix some piece of software I'm in charge of and they think their little bug report is the most important thing to me. It isn't. I have a mountain of new development so just file the bug and I'll get around to it. Even worse, like he complained about, is when they give their opinions on the matter because 999/1000 they are completely and dead wrong. So when they go over their theories on the bug it goes in one ear and out the other. Or more accurately it goes right in my email's trash.



Reading this i can definitely see how D3 turned out to be such a failure:

- Yo, the game sucks ass fix it.

- Lol, sure k..


Great comment, that is exactly what happened for sure...

You didn't read a lot of this thread did you?
I have the Honor to be your Obedient Servant, P.6
TL+ Member
SupLilSon
Profile Joined October 2011
Malaysia4123 Posts
June 06 2013 19:06 GMT
#112
On June 07 2013 04:03 DDie wrote:
Show nested quote +
On June 07 2013 01:32 Tenks wrote:
As a developer myself I am probably thought of as a dick to QA as well. Because the only time I ever interact with QA is when they're complaining to fix some piece of software I'm in charge of and they think their little bug report is the most important thing to me. It isn't. I have a mountain of new development so just file the bug and I'll get around to it. Even worse, like he complained about, is when they give their opinions on the matter because 999/1000 they are completely and dead wrong. So when they go over their theories on the bug it goes in one ear and out the other. Or more accurately it goes right in my email's trash.



Reading this i can definitely see how D3 turned out to be such a failure:

- Yo, the game sucks ass fix it.

- Lol, sure k..


I know right? And even worse, according to the AMA people at Blizzard were satisfied with D3 LOL. I guess they did sell a ton of copies before anyone realized how poor the game was... haha
Tenks
Profile Joined April 2010
United States3104 Posts
June 06 2013 19:08 GMT
#113
On June 07 2013 04:03 DDie wrote:
Show nested quote +
On June 07 2013 01:32 Tenks wrote:
As a developer myself I am probably thought of as a dick to QA as well. Because the only time I ever interact with QA is when they're complaining to fix some piece of software I'm in charge of and they think their little bug report is the most important thing to me. It isn't. I have a mountain of new development so just file the bug and I'll get around to it. Even worse, like he complained about, is when they give their opinions on the matter because 999/1000 they are completely and dead wrong. So when they go over their theories on the bug it goes in one ear and out the other. Or more accurately it goes right in my email's trash.



Reading this i can definitely see how D3 turned out to be such a failure:

- Yo, the game sucks ass fix it.

- Lol, sure k..


Yes this is exactly how software development works. Shame the developers didn't just go rogue and abandon all requirements given to them by the designers. Maybe just add the beFun() method?
Wat
Pandemona *
Profile Blog Joined March 2011
Charlie Sheens House51493 Posts
June 06 2013 19:08 GMT
#114
Guys doesn't work for Blizzard anymore, QQs alot about the SC2 devs...big ups everything in blizzard..I think this should be taken with a HUGE pinch of salt. I read into this as he was working with some of the high devs or was some sort of assistant to one and got a lot of shit thus the negative reaction.

Of course he might be right and they might be "dicks". But "dicks" isn't really much of a description is it. Why were they dicks would of been nice to know or wtf is "dickish" lol. Very childish that part imo. ^_^
ModeratorTeam Liquid Football Thread Guru! - Chelsea FC ♥
GreyKnight
Profile Joined August 2010
United States4720 Posts
June 06 2013 19:13 GMT
#115
I would love to believe him, but he failed to provide examples for his argument.l
wklbishop
Profile Joined July 2011
United States1286 Posts
June 06 2013 19:19 GMT
#116
On June 07 2013 03:11 TheRabidDeer wrote:
First, I hope they find out who this person was because people need to respect NDA's, especially when they are speaking FOR the company from a LOW LEVEL position. From what they describe, their position was that of somebody that worked EXCLUSIVELY with WoW for most of their time at Blizzard. A GM in WoW is pretty much the lowest step on the ladder, and there were tons of them. This person probably had very limited interaction with devs at all, let alone the upper management making the decisions. It is interesting to learn about maybe the every day goings on as a normal employee, but beyond that... they don't have much real room to talk about stuff.


A few things I want to note:

[–]JehuLove 383 points 15 hours ago

They've said that before, though. Give us some love here, son.

permalink
parent

[–]BlizzardThrowaway[S] 1705 points 15 hours ago*

I caaaaan't. Blizzard likes to sue people.


I read this when they were asking him about Titan. The guy probably has an idea of what his NDA entailed and what his risks are.

The thing is, it's okay to talk about a company's culture from your perspective unless explicitly stated otherwise and it's rare for companies to have such strict non-disclosure policies. That's why you have so much former employees writing books actually on the culture of a company. You can probably make a case against him, but it's quite ambiguous and you'd have to look at the specific terms of his agreement and compare it to the specific words he said.
Gameplay > Personality
TrippSC2
Profile Blog Joined November 2010
United States209 Posts
Last Edited: 2013-06-06 19:20:49
June 06 2013 19:19 GMT
#117
On June 07 2013 04:06 SupLilSon wrote:
Show nested quote +
On June 07 2013 04:03 DDie wrote:
On June 07 2013 01:32 Tenks wrote:
As a developer myself I am probably thought of as a dick to QA as well. Because the only time I ever interact with QA is when they're complaining to fix some piece of software I'm in charge of and they think their little bug report is the most important thing to me. It isn't. I have a mountain of new development so just file the bug and I'll get around to it. Even worse, like he complained about, is when they give their opinions on the matter because 999/1000 they are completely and dead wrong. So when they go over their theories on the bug it goes in one ear and out the other. Or more accurately it goes right in my email's trash.



Reading this i can definitely see how D3 turned out to be such a failure:

- Yo, the game sucks ass fix it.

- Lol, sure k..


I know right? And even worse, according to the AMA people at Blizzard were satisfied with D3 LOL. I guess they did sell a ton of copies before anyone realized how poor the game was... haha

Was the game really that bad? I bought it and I felt like it lacked content and that I can't enjoy that type of "grindy" game that force you repeat content over and over, anymore. But the gameplay seemed solid to me while I was playing and the repetition was no different than D2, which I and tons of others loved.

If anything, if I were Blizzard, I would take from D3 that the Diablo audience has moved on to different types of games, rather than they made a bad game, unless I'm missing something.
Piledriver
Profile Blog Joined August 2010
United States1697 Posts
June 06 2013 19:20 GMT
#118
This feels so fake. There seems to be absolutely no specifics or authentic stuff. If you ask for any specifics, he immediately stonewalls with "NDA", while on the other hand, he(or she) talks in vague generalizations about the people and teams. In general you can say such stuff about pretty much any developer, and come off feeling authentic. It was almost like he was just saying what everyone wanted to hear. :/

In conclusion: Its a huge fake, simply because he has nothing authentic.
Envy fan since NTH.
Boonbag
Profile Blog Joined March 2008
France3318 Posts
June 06 2013 19:22 GMT
#119
since when are useless TL randoms paid to post blizzard praises ?
Antylamon
Profile Joined March 2011
United States1981 Posts
June 06 2013 19:24 GMT
#120
On June 07 2013 01:52 AnomalySC2 wrote:
Show nested quote +
On June 07 2013 01:49 Plansix wrote:
On June 07 2013 01:36 theking1 wrote:
On June 07 2013 01:09 Plansix wrote:
On June 07 2013 01:00 theking1 wrote:
On June 07 2013 00:50 Plansix wrote:
On June 07 2013 00:40 theking1 wrote:
On June 07 2013 00:29 Aberu wrote:
On June 07 2013 00:11 theking1 wrote:
On June 07 2013 00:06 Gowerly wrote:
[quote]
To be fair have you seen some of the suggestions the community has?
Some places (a couple where I have worked) don't even allow the devs on their forums because
a) it's soul destroying and
b) because the suggestions are largely bad at best and insane at worst
It's ok to listen to a subset of the community, generally the top level players, as they understand things the most. Outside of that, though, you're all crazy.


There is a rule in business staitng the customer is always right.Saying that people who buy your products are wrong and you are better than them is a bit of dangerous for the company.Also listening to the community seems to be working flawlessly for other games develpes such as riot,valve or the dudes behind world of tanks.Why can't blizzard do the same?We're not half as toxic as other communities,most of us have been long time fans aka buyers of blizzard games and when a topic gets like a 100 pages on the forum its most likely a serious issue.


That rule is based on how you treat the customers. You treat them AS IF they are right. If "the customer is always right" means "you give every single customer exactly what they want" then every restaurant in the world would have 50 page long menus and be unfeasible to run.

Source: Restaurant manager. That saying is fucking ridiculous. You treat them courteously and nicely as if they are right, and you apologize humbly and try to make it up to them if something goes wrong. You treat complaints as 10 times important as compliments. That's the meaning behind that phrase, so tired of people getting this wrong.

Or let's apply the customer is always right mindset to games. A new patch every week taht dramatically changes multiple heroes, at many times the labor cost to the development team. Do you think the game would be as popular if they did that every time some SonGoku447UltraZ complained that his favorite hero wasn't OP enough? Gimme a break.


i was reffering mostly to serious issues like the ones that cause 100 pages long threads.The issues do not include nerfing heroes but more serious topics such the free to play online features which they have implemented,lack of lan,more customization options such as skins etc etc.Nerfing a hero or race does not raise a 200k pettion like the lack of lan has
Also your example with the restaurant is a bit flawed in this context.if a restauran towner receives 100 complains regarding a certaina spect he will most likely change it as he will lose clients.Also I seriously never heard of anyone complaining about restaurants not having 50 page long menus lol.The basic idea is that having such a hardcore fanbase we are most likely different from Songoku44utraz and know what we want(theoretically) and maybe we actually want the good of the game and do not complain for te sake of complaining


Free to play is not an option for Blizzard for SC2. It would cost them millions of dollars to create a business model to justify the development cost, create a pricing structure for the content and then sell that content world wide. It has taken Riot years to create that. Also, why would Blizzard chase after Riots success? That is what tons of companies did for WoW and failed. There is no reason for Blizzard to change their plans just because someone else is making money on another game. The demands for F2P are being made by people who don’t understand how the industry works or just assume that F2P is easy.

And a lot of people being outraged or upset about something on the internet it not good feedback or a reason to change things. A 100 page thread means that enough people posted world wide to make the thread 100 pages. At 20 posts a page or so, that is around 20,000 posts. At maximum that is 20K people (which is unlikely) world wide that decided to post about that thing. That is like getting 20K likes on facebook, which isn’t super meaningful. Just because a lot of people are willing to post about something doesn’t mean its important. It just means they were willing to take 1-5 minutes to post something.


I disagree with you on that.Blizzard does not need to copy ad litteram the lol model but instead they can find ways of implementing f2p in sc2 while still making a profit.They have made steps in this direction with the recent spawning feature which will basicly allow players who do not own the game to play certain feature such as team maps and custom maps(which are by fr what most casua players play).I personally believe it is a step in the right direction which could have been done form the beggining considering bw already had such a feature.
Regarding the 100 page thread thingy if its constructive criticism why not allow it.it doesnt hurt at all and maybe they can get some positive feedback.after all its free.


I think you underestimate how hateful and harmful reading the comments or forums can be for someone making games or anything, really. There are endless discussions among professionals in public fields(casters, writers, producers, developers) and they all say the same thing:

"Don't read the comments"

Caster, content producers and game developers are not robots. They cannot simply shut of their emotions and ignore everything they read. That is not how people work. Even if there are gems of good advice, there are other ways to get that advice than subjecting yourself to the hate and bile of the internet.


I've been lurking on these forums for a couple of years.The commuity isn't that bad.There are some exagerrations but they get banned rather quickly by the mods.Also there does not need to be necessarly direct interraction.They could have like community managers who observe the forums and if a topic gets a lot of attention it can inform the dev teams about it.
The point that i am trying to make is that there are ways for the community and blizzard to closely interract without insults and trashtalk and it can work in the benefit of both.After all we want a good game and they want to take our money .


That is fine, but I think Blizzard has a problem that the volume of the community is at 1000% and it is impossible for them to tell who to listen too. They have done a lot of stuff recently that involved the community, including the launch of HotS, testing out features the community built. Remember when they bought a cake for Stephano when Hots launched? That was pretty great.


This probably won't garner many agreements but sometimes you just have to do what you think is best for your own creation, forget all the opinions from fans or haters. Make what you want to make, not what you think other people want.

So much agree.

If a lot of people like it, that's a bonus. As long as at least one person appreciates my effort, I'd be happy.
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