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On July 13 2011 03:01 OCsurfeR wrote:Show nested quote +On July 13 2011 02:56 Eternalmisfit wrote:
There is a lack of apology even in this post and at this point, I can say we can agree to disagree on what good or bad PR and customer service is. Good luck with season 2 and I hope for your sake that despite your posts, you can realize the issue at hand and hopefully not make the same mistakes in the future. Peace out.
You're right, I didn't include a formal apology, so here it is: On behalf of the entire North American Star League staff, we apologize to the entire SC2 community for changing our Sunday schedule at the last second. We realize this adversely affected some viewers, and we will work hard to ensure the mistake is not repeated in future events. We are thankful and blessed to have such a passionate fan base which was reflected in the 84,000+ fans who watched the Championship match. We will continue to improve and your continued support is appreciated.
Now put this (or something, or anything) on your website instead of page 16 of a thread on an unaffiliated forum
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On July 13 2011 03:03 r_con wrote:
i will pay for the service if you fix the vod issue, if not, then i will not pay
So I just checked our JTV Finals Channel page, and confirmed that you can see the VODs in different resolutions as shown in this screenshot I literally took less than 5 minutes ago:
![[image loading]](http://i.imgur.com/UU0M2.jpg)
If this is what you were referring to, case solved. If not, please be more specific.
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New format - highest seeded player gets to PICK his opponent from the bottom 50% seeded players. Second highest seeded player then picks, etc. So if there's 16 ppl, Ret could pick from the bottom 8 who he wanted to play. Then the 2nd seeded person could pick from the bottom 7 remaining, etc. Would give some incentive to be the highest seed possible :o.
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DING DING DING!!! This is the right answer!!! Thank you!!! (hopefully this will be in the OP instead of page 16 next time =D)
On July 13 2011 03:01 OCsurfeR wrote:
You're right, I didn't include a formal apology, so here it is:
On behalf of the entire North American Star League staff, we apologize to the entire SC2 community for changing our Sunday schedule at the last second. We realize this adversely affected some viewers, and we will work hard to ensure the mistake is not repeated in future events.
We are thankful and blessed to have such a passionate fan base which was reflected in the 84,000+ fans who watched the Championship match. We will continue to improve and your continued support is appreciated.
This is the wrong answer.... Someone needs to take PR lessons!
On July 13 2011 02:27 Xeris wrote:
I don't get it. I've said a dozen times that there were problems and that we are working to fix them. Just because I try to explain the reasons why certain things happened doesn't mean I'm sugarcoating, I'm just trying to give the community an inside perspective.
It doesn't change the fact that we had issues in Season 1, I've never said "well we had problems but it wasn't our fault," sure some things were out of our control, like the projector breaking, but a lot of things (like set design and not having enough content to account for us not hitting our schedule exactly) were on us, and we'll make sure those don't happen again.
p.s. not having a backup projector is your fault. You should also have a back up PC, monitor, extra cables and batteries, video camera. We all know that things break at the last minute when least expected.
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you maybe want to provide a real league like a "sports league" but heres the problem: In sports the fans will watch the biggest league because is has the best players and there are no other major leagues....but in SC2 there is too much content anyway so the viewer has to choose and then he wont choose NASL
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On July 13 2011 03:04 StaplerPhone wrote:Show nested quote +On July 12 2011 17:07 sc2guy wrote:On July 12 2011 15:00 Joseph123 wrote:
What makes me sad is that you think your format is ok.. (example you think its fair for Ret to win everything in the open season and then to lose 2 games and its out)
You want NASL to be unique but at the same time you say the format is like other tournaments so its fine..
I agree. The format is RIDICULOUS. It is absolutely unfair to Ret. Xeris, alot of people have been slamming this (there is a specific thread regarding this). Have you discussed with your colleagues regarding this or asked friends for more input? I can't believe that people around you will okay this arrangement. Dare I say it is simply pure stubbornness to admit that the matchup was wrong? Let's see the public opinion. Poll: What do you think of Ret having to play against Open Winner?Absolutely ridiculous. What a way to reward the best performer of divisional play. (74) 76% Doesn't matter. They will meet eventually. (20) 21% Don't care. I don't watch NASL anyway. (3) 3% 97 total votes Your vote: What do you think of Ret having to play against Open Winner? (Vote): Absolutely ridiculous. What a way to reward the best performer of divisional play.
(Vote): Doesn't matter. They will meet eventually.
(Vote): Don't care. I don't watch NASL anyway.
To those saying that it "doesn't matter because they will have to face each other eventually," it absolutely does matter. If the first seeded player faces the open winner in the RO16 as opposed to a later round, there is a difference in prize money that may or may not justify them flying out in the first place. For example, if Ret got knocked out by PuMa one round LATER, then he would have made enough money to cover his travel costs. The biased answer options in this poll certainly don't help its credibility, so I assume many people just didn't answer honestly.
My personal choice would've been to let the top 4 seeds choose their opponents from the bottom 4 seeds or something.
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On July 12 2011 15:42 Excalibur_Z wrote:
That, to me, was NASL Season 1. It was like you had a grandiose idea for an awesome league, but the transition between the brainstorming phase and actual planning and delegation hit like a brick wall. Get a paid, qualified staff with experience in the field of editing and post-production. Get experienced department leaders who can manage their teams effectively, report issues to you upfront and provide their suggestions for improvement. Run it like the business it should be -- and needs to be in order to succeed. Volunteers and hopeful dreamers are no substitute for proven, experienced, career-minded professionals. Listen to their feedback and take it to heart.
You can dismiss this post as "hate" all you like, and you can shirk the blame all you like. You, Gretorp, and Inc are the faces of NASL whether you expected to be or not, and you guys are the ones who will be held collectively responsible for the positive or negative results of your league. All I know is that if my name is attached to something, I want to be its harshest critic and demand perfection at every turn.
The good news is that by changing things up, Season 2 can be a lot better. You've already received some constructive criticism in this thread and others, don't just ignore it because you think people are being hateful.
What's funny is i have 5 years production experience in broadcasting and even sent NASL my resume yet they ignored it and then put on that attrocity of a broadcast.
It speaks to how much they want their product to succeed. They received an email (if not multiple ones) from experienced staff and chose what seemed like some stoner kids from the backlot of a Pizza Hut.
It's kind of sad. I would like to see them do better etc. but it just seems like they won't own up to their mistakes and much rather prefer placing blame on other people, as well as refusing to keep the community up to date with anything regarding issues etc.
Even here Xeris isn't replying to all the questions and comments and is completely missing the point of some people.
Also the overall arrogant attitude coming from NASL members (mostly Xeris) is just disrespectful to the fans and why would we want to support you any further when you show a lack of respect towards people who pay for your product?
Finally, Xeris should be barred from making any PR style posts. He clearly doesn't know good PR skils. His posts are just blowing up in his face which is not what you want at all.
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On July 13 2011 03:09 OCsurfeR wrote:Show nested quote +On July 13 2011 03:03 r_con wrote:
i will pay for the service if you fix the vod issue, if not, then i will not pay So I just checked our JTV Finals Channel page, and confirmed that you can see the VODs in different resolutions as shown in this screenshot I literally took less than 5 minutes ago: If this is what you were referring to, case solved. If not, please be more specific.
Thanks for reminding me why everyone's happy you have new graphics guys. >_>
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On July 12 2011 23:52 OCsurfeR wrote:
The natural response to this is "well if you're going for a normal pro-sports league style format, what about the open qualifier winner taking the 16th spot? That's not what other professional sports do."
You're right, and that's something we're taking another hard look at.
In a tournament the fans want the best possible players, so having an open bracket is great--you're almost assured to get a really good player who wasn't able to participate in the qualifiers or whatever.
In a league, the fans want to see the players they've already been following for 9 weeks. Those are the stories. The 16th best NASL player has fans, has a history in the league, has had ups and downs and just barely made it.
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On July 13 2011 03:10 MrNomad wrote:Show nested quote +On July 12 2011 15:42 Excalibur_Z wrote:
That, to me, was NASL Season 1. It was like you had a grandiose idea for an awesome league, but the transition between the brainstorming phase and actual planning and delegation hit like a brick wall. Get a paid, qualified staff with experience in the field of editing and post-production. Get experienced department leaders who can manage their teams effectively, report issues to you upfront and provide their suggestions for improvement. Run it like the business it should be -- and needs to be in order to succeed. Volunteers and hopeful dreamers are no substitute for proven, experienced, career-minded professionals. Listen to their feedback and take it to heart.
You can dismiss this post as "hate" all you like, and you can shirk the blame all you like. You, Gretorp, and Inc are the faces of NASL whether you expected to be or not, and you guys are the ones who will be held collectively responsible for the positive or negative results of your league. All I know is that if my name is attached to something, I want to be its harshest critic and demand perfection at every turn.
The good news is that by changing things up, Season 2 can be a lot better. You've already received some constructive criticism in this thread and others, don't just ignore it because you think people are being hateful. What's funny is i have 5 years production experience in broadcasting and even sent NASL my resume yet they ignored it and then put on that attrocity of a broadcast. It speaks to how much they want their product to succeed. They received an email (if not multiple ones) from experienced staff and chose what seemed like some stoner kids from the backlot of a Pizza Hut.
Nepotism in action, baby!
You think Anna and the blond girl got the interview job because they're great interviewers?
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On July 13 2011 03:13 Bobster wrote:Show nested quote +On July 13 2011 03:10 MrNomad wrote:On July 12 2011 15:42 Excalibur_Z wrote:
That, to me, was NASL Season 1. It was like you had a grandiose idea for an awesome league, but the transition between the brainstorming phase and actual planning and delegation hit like a brick wall. Get a paid, qualified staff with experience in the field of editing and post-production. Get experienced department leaders who can manage their teams effectively, report issues to you upfront and provide their suggestions for improvement. Run it like the business it should be -- and needs to be in order to succeed. Volunteers and hopeful dreamers are no substitute for proven, experienced, career-minded professionals. Listen to their feedback and take it to heart.
You can dismiss this post as "hate" all you like, and you can shirk the blame all you like. You, Gretorp, and Inc are the faces of NASL whether you expected to be or not, and you guys are the ones who will be held collectively responsible for the positive or negative results of your league. All I know is that if my name is attached to something, I want to be its harshest critic and demand perfection at every turn.
The good news is that by changing things up, Season 2 can be a lot better. You've already received some constructive criticism in this thread and others, don't just ignore it because you think people are being hateful. What's funny is i have 5 years production experience in broadcasting and even sent NASL my resume yet they ignored it and then put on that attrocity of a broadcast. It speaks to how much they want their product to succeed. They received an email (if not multiple ones) from experienced staff and chose what seemed like some stoner kids from the backlot of a Pizza Hut. Nepotism in action, baby! You think Anna and the blond girl got the interview job because they're great interviewers?
Rachel is pretty well known in the community and CSN has provided so much great content from Korea, and Anna is the current Miss Oregon. There's no doubting their interview skills.
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On July 12 2011 15:32 Xeris wrote:Show nested quote +On July 12 2011 15:00 Joseph123 wrote:
Dunno why didnt you excuse to the viewers for flying Tastosis and Day9 and not letting them cast all the games?..
You think its ok to get the best casters in the world and let them watch the finals in the audience?
It would be really bad and disrespectful if we didn't have Gretorp+iNcontroL cast the finals. What does that say about how we value our employees if someone (Gret+iNc) bust their asses off for 3 months only to get thrown under the bus by 2 guys who just flew in for a weekend? Why would anyone want to work with us in the future if we disrespect employees that way?
This was absolutely the right call, and anyone who thinks otherwise, frankly, is an idiot. Gretorp and InControl were the NASL casters for Season 1 - to give casting of the final match of the season to anyone but them would have been disrespectful in the extreme.
And personally, I like Gretorp and InControl as casters. I think they do a good job.
On July 12 2011 16:19 Jibba wrote:Tell the players no installing drivers is allowed (this should be obvious, tbh) and if their stuff doesn't work, plug SS or whoever and have extra Kinzu's/Xai's/7g/6gv2's on hand.
I think I remember seeing a rule that said players had to provide NASL with information about what drivers and all they would need beforehand, and that if not provided, they couldn't be used - but I may be thinking of another tournament.
On July 12 2011 16:54 aebriol wrote:
Like or dislike, Lindsey made the waiting a lot less painful for people (had something entertaining to watch, either for the comedy value, or just because it was funny how she made all us gamer nerds open up and talk), so I think that ... possibly ... if you would have shows in addition.
Ask Day[9] to do a live daily from the event? Have a showmatch for tastosis to cast during a break? Put on a stream with the best starcraft 2 parody songs (a countdown - top 20?).
Basically ... have some content on the stream during the final event, in addition to some kind of message saying 'next match is X vs Y at HH:MM PST in (countdown) - or whatever.
Overall, I enjoyed it, though not as much as I could have, and find it to be a good addition to the other leagues and events. This being a mix.
I agree with all of this. More content in the downtime for streamers is a must - sit-down interviews with players, particularly, would be an AMAZING way to fill up the time with little effort. I'm glad you guys are planning to correct that in the future.
A question, suggestions, and a concern:
Why was Morrow allowed to play as Terran vs July, in direct contradiction to the rules stating that race cannot be changed mid-season?
This has so far gone completely unaddressed, as far as I'm aware, other than to say that NASL has known about it. Even if every other Zerg player in the finals agreed to allow Morrow to play as Terran against them, I think it reflects poorly on the league to not enforce its own rules - particularly ones as game-changing as race-switch.
Seed the bottom players from the regular season into the open qualifying tournament.
I think this could help with walkovers and in general, lackluster performance for those in the bottom of the groups. It gives them a reason to still try their best to win, by giving them a chance to be seeded higher into the open tournament and re-qualify.
Make the prize pool less top-heavy, and spread some of it out among the finals more.
It's my understanding, iirc, that you already provide $500 stipends for travel to everyone who qualifies, but as White-Ra said in the interview with Diggity, it's still rough for anyone who travels huge distances and gets knocked out in the Ro16. I'm actually one of the people who supports the single-elimination format, but I believe spreading the prize pool out a bit more among the finals would be a good thing for everyone involved. Even if you drop the #1 to #4 prizes from 50k/25k/10k/5k to like 40k/20k/8k/4k or something, and scale the bottom placers up accordingly, that's a pretty substantial difference in prizepool for the remaining players, while still being HUGE prizes for the top finishers.
It's something to consider, anyway.
Don't allow Open Bracket entrance to the finals.
I know you've already said you're considering this point, so I'm sorry to bring it back up, but I just wanted to stress how important it is to me, personally. Despite the truly amazing series between MC and Puma for the finals, it really cuts into the enjoyment of the league when you watch people play for two months and then someone comes in through an open tournament and wins it. While going through the open bracket is by no means an easy feat, it still just pained me to see someone from the open bracket take it all.
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On July 13 2011 03:13 Bobster wrote:Show nested quote +On July 13 2011 03:10 MrNomad wrote:On July 12 2011 15:42 Excalibur_Z wrote:
That, to me, was NASL Season 1. It was like you had a grandiose idea for an awesome league, but the transition between the brainstorming phase and actual planning and delegation hit like a brick wall. Get a paid, qualified staff with experience in the field of editing and post-production. Get experienced department leaders who can manage their teams effectively, report issues to you upfront and provide their suggestions for improvement. Run it like the business it should be -- and needs to be in order to succeed. Volunteers and hopeful dreamers are no substitute for proven, experienced, career-minded professionals. Listen to their feedback and take it to heart.
You can dismiss this post as "hate" all you like, and you can shirk the blame all you like. You, Gretorp, and Inc are the faces of NASL whether you expected to be or not, and you guys are the ones who will be held collectively responsible for the positive or negative results of your league. All I know is that if my name is attached to something, I want to be its harshest critic and demand perfection at every turn.
The good news is that by changing things up, Season 2 can be a lot better. You've already received some constructive criticism in this thread and others, don't just ignore it because you think people are being hateful. What's funny is i have 5 years production experience in broadcasting and even sent NASL my resume yet they ignored it and then put on that attrocity of a broadcast. It speaks to how much they want their product to succeed. They received an email (if not multiple ones) from experienced staff and chose what seemed like some stoner kids from the backlot of a Pizza Hut. Nepotism in action, baby! You think Anna and the blond girl got the interview job because they're great interviewers?
Oh i don't doubt that at all. Thats the nature of the entertainment business.
But when you're production team (not talent) is just horrible at their jobs, its time to fire them and find better staff.
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On July 13 2011 03:16 Xeris wrote:Show nested quote +On July 13 2011 03:13 Bobster wrote:On July 13 2011 03:10 MrNomad wrote:On July 12 2011 15:42 Excalibur_Z wrote:
That, to me, was NASL Season 1. It was like you had a grandiose idea for an awesome league, but the transition between the brainstorming phase and actual planning and delegation hit like a brick wall. Get a paid, qualified staff with experience in the field of editing and post-production. Get experienced department leaders who can manage their teams effectively, report issues to you upfront and provide their suggestions for improvement. Run it like the business it should be -- and needs to be in order to succeed. Volunteers and hopeful dreamers are no substitute for proven, experienced, career-minded professionals. Listen to their feedback and take it to heart.
You can dismiss this post as "hate" all you like, and you can shirk the blame all you like. You, Gretorp, and Inc are the faces of NASL whether you expected to be or not, and you guys are the ones who will be held collectively responsible for the positive or negative results of your league. All I know is that if my name is attached to something, I want to be its harshest critic and demand perfection at every turn.
The good news is that by changing things up, Season 2 can be a lot better. You've already received some constructive criticism in this thread and others, don't just ignore it because you think people are being hateful. What's funny is i have 5 years production experience in broadcasting and even sent NASL my resume yet they ignored it and then put on that attrocity of a broadcast. It speaks to how much they want their product to succeed. They received an email (if not multiple ones) from experienced staff and chose what seemed like some stoner kids from the backlot of a Pizza Hut. Nepotism in action, baby! You think Anna and the blond girl got the interview job because they're great interviewers? Rachel is pretty well known in the community and CSN has provided so much great content from Korea, and Anna is the current Miss Oregon. There's no doubting their interview skills.
Rachel i understand, but it's pretty clear that Anna only got the job cause she's incontrols gf.
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On July 13 2011 03:16 Xeris wrote:Show nested quote +On July 13 2011 03:13 Bobster wrote:On July 13 2011 03:10 MrNomad wrote:On July 12 2011 15:42 Excalibur_Z wrote:
That, to me, was NASL Season 1. It was like you had a grandiose idea for an awesome league, but the transition between the brainstorming phase and actual planning and delegation hit like a brick wall. Get a paid, qualified staff with experience in the field of editing and post-production. Get experienced department leaders who can manage their teams effectively, report issues to you upfront and provide their suggestions for improvement. Run it like the business it should be -- and needs to be in order to succeed. Volunteers and hopeful dreamers are no substitute for proven, experienced, career-minded professionals. Listen to their feedback and take it to heart.
You can dismiss this post as "hate" all you like, and you can shirk the blame all you like. You, Gretorp, and Inc are the faces of NASL whether you expected to be or not, and you guys are the ones who will be held collectively responsible for the positive or negative results of your league. All I know is that if my name is attached to something, I want to be its harshest critic and demand perfection at every turn.
The good news is that by changing things up, Season 2 can be a lot better. You've already received some constructive criticism in this thread and others, don't just ignore it because you think people are being hateful. What's funny is i have 5 years production experience in broadcasting and even sent NASL my resume yet they ignored it and then put on that attrocity of a broadcast. It speaks to how much they want their product to succeed. They received an email (if not multiple ones) from experienced staff and chose what seemed like some stoner kids from the backlot of a Pizza Hut. Nepotism in action, baby! You think Anna and the blond girl got the interview job because they're great interviewers? Rachel is pretty well known in the community and CSN has provided so much great content from Korea, and Anna is the current Miss Oregon. There's no doubting their interview skills.
So going off your post, because she's a beauty pageant contestant, where all she does is answer questions (not ask them) she's a good interviewer?
How does that even make sense?
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I've read every post in the entire thread, and I too few people supported Xeris's decision to have incontrol and gretorp cast the finals. I absolutely think this was the right move. I would be horrified if I casted the entire regular season, only to be dumped for the finals by people who flew in for a weekend. It doesn't matter if tastosis would have done a better job, you can't treat your people like disposable diapers. Kudos on making the right choice, and treating your casters well!!!
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On July 13 2011 03:16 Xeris wrote:Show nested quote +On July 13 2011 03:13 Bobster wrote:On July 13 2011 03:10 MrNomad wrote:On July 12 2011 15:42 Excalibur_Z wrote:
That, to me, was NASL Season 1. It was like you had a grandiose idea for an awesome league, but the transition between the brainstorming phase and actual planning and delegation hit like a brick wall. Get a paid, qualified staff with experience in the field of editing and post-production. Get experienced department leaders who can manage their teams effectively, report issues to you upfront and provide their suggestions for improvement. Run it like the business it should be -- and needs to be in order to succeed. Volunteers and hopeful dreamers are no substitute for proven, experienced, career-minded professionals. Listen to their feedback and take it to heart.
You can dismiss this post as "hate" all you like, and you can shirk the blame all you like. You, Gretorp, and Inc are the faces of NASL whether you expected to be or not, and you guys are the ones who will be held collectively responsible for the positive or negative results of your league. All I know is that if my name is attached to something, I want to be its harshest critic and demand perfection at every turn.
The good news is that by changing things up, Season 2 can be a lot better. You've already received some constructive criticism in this thread and others, don't just ignore it because you think people are being hateful. What's funny is i have 5 years production experience in broadcasting and even sent NASL my resume yet they ignored it and then put on that attrocity of a broadcast. It speaks to how much they want their product to succeed. They received an email (if not multiple ones) from experienced staff and chose what seemed like some stoner kids from the backlot of a Pizza Hut. Nepotism in action, baby! You think Anna and the blond girl got the interview job because they're great interviewers? Rachel is pretty well known in the community and CSN has provided so much great content from Korea, and Anna is the current Miss Oregon. There's no doubting their interview skills. Oh, Rachel was very good. She's a very good interviewer, by far the most competent of the three girls you had at the event. I meant that other blond girl. edit: Lindsey
Apparently, interviewing someone else and being interviewed require different skill sets as Anna showed on stage during the event.
I won't harp on this any longer because it looks like you have seen the feedback and started hiring new and hopefully more competent people for their respective jobs in the next season. But there's been a healthy dose of nepotism in the first season of NASL. I know you have to deny it, (that's your job), but it still needs to be pointed out.
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On July 13 2011 03:08 floor exercise wrote:Show nested quote +On July 13 2011 03:01 OCsurfeR wrote:On July 13 2011 02:56 Eternalmisfit wrote:
There is a lack of apology even in this post and at this point, I can say we can agree to disagree on what good or bad PR and customer service is. Good luck with season 2 and I hope for your sake that despite your posts, you can realize the issue at hand and hopefully not make the same mistakes in the future. Peace out.
You're right, I didn't include a formal apology, so here it is: On behalf of the entire North American Star League staff, we apologize to the entire SC2 community for changing our Sunday schedule at the last second. We realize this adversely affected some viewers, and we will work hard to ensure the mistake is not repeated in future events. We are thankful and blessed to have such a passionate fan base which was reflected in the 84,000+ fans who watched the Championship match. We will continue to improve and your continued support is appreciated. Now put this (or something, or anything) on your website instead of page 16 of a thread on an unaffiliated forum
I agree...it's like you guys don't like to utilize your website or something. Any issues/information/updates/apologies/statements should be up on your website [that's what makes things official]. I guess this is included in your lack of communication to the people.
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First, let me just say that the season improved vastly from beginning to end (minus the issue of keeping matches important, which I will discuss below). Casters meshed, production was wildly better, and less walkovers in the second half all made it a solid show to sit down and watch on the days I could make, and largely the players invited were worth watching just to see good games.
Now, here are my two complaints as most of what Xeris said matches with my desired improvements:
1) the VODs are very hard to navigate, take forever to load, and prone to crashing my browser (and I have tried 3 different ones). In addition the site is a little clunky, though in general I found that I did more than just click VOD links and watch the JTV broadcast from the index page, which was good to discover.
2) The regular season is just a little too long, I believe it will be a week shorter next time which is good and with less players, but I would like to see a quicker elimination of players who are failing to make the cut in order to decrease the number of games (without taking away from their awesomeness).
For instance, if you start eliminating players after week 4, or something, you can add way more urgency, importance to viewers and players by creating the need to catch your player and support them or help players discover some extra drive instead of slowly boiling like a toad who doesn't see its end coming . It will also add the thrill of seeing players battle on the edge of making the cut, I can see some real heroes being created with this method.
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I really would have enjoyed it more if ( i know you said you wont do it) it was a 4group of 4 players round robin.
More games = more fun.
+People don't do crazy flights for 15minutes of playing
+So much thing can go wrong in 1 of 2 games, that you sometimes loose a series you don't deserve to, much more player friendly
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EPT
