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On July 13 2011 02:19 Milkis wrote:
I will accept the production mistakes of NASL as growing pains for it to become a better event in the future when NASL admits that that there were pains and acknowledging that instead of the constant sugarcoating and skimming over it. Be upfront.
Couldn't agree more.
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On July 13 2011 02:43 Rabbitmaster wrote:Show nested quote +On July 13 2011 02:19 Milkis wrote:
I will accept the production mistakes of NASL as growing pains for it to become a better event in the future when NASL admits that that there were pains and acknowledging that instead of the constant sugarcoating and skimming over it. Be upfront. Couldn't agree more.
theyve aknowledged all of things you guys are saying!
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On July 13 2011 02:31 Eternalmisfit wrote:
In view of lack of a formal apology from the NASL staff (I do not consider a post of 14th page of an obscure TL post which barely says sorry to the fans who missed the finals an apology), I have to respectfully disagree.
You talk about disservice to the players of making them wait till the 'scheduled' time to play but do not talk about the disservice to the multiple of fans who were unable to watch the games for no fault of theirs. NASL announced a time for their finals event and people made schedule arrangement according to it. Now, on the last moment, you change the time w/o any announcement of it on your freaking site, and no proper announcement/overlay on your stream as to when the finals will start. What use is your craptastic 'state of the art' site if it does not show any relevant information to the league at the point of time.
People missed the game because NASL was at fault. Are you making amends by providing free VODs for the finals for the people since they missed the games because of your fault? I have not heard anything like that from anyone related to NASL.
Also, the wonderful comment about the preponing the finals for the betterment of EU fans, If you had really considered them, you would not have made a terrible schedule upfront. At this point of time, it just seems that instead of manning up and accepting the mistake, you are trying to find another diversionary way to not taking the blame.
I would have had a lot more respect for NASL if you had the humility of accepting your mistakes and apologizing instead of finding pointless excuses for every single thing.
Also, I find it amusing that you and Xeris are sweeping the questions raised about Strelok issue under the rug and ignoring those questions. Comments like above and dishonest responses to the public make me seriously doubt your professionality.
Frankly, you guys lucked out that the players played an excellent finals but barring that the event had been full of problems. I shelled out 25 bucks for season 1 but rest assured, barring some drastic changes, I would definitely not be buying a season 2 pass.
Allow me to condense it down for you:
- We messed up Sunday's schedule
- We made a decision on how to mitigate that
- We feel that it was the correct decision
- We recognize some fans were adversely affected
What we won't do is just turn on the VODs for free, because that's not fair to the fans who paid for the HD stream and the VODs. We may offer something soon to fans who were affected, but since there's no way to verify who was affected and who was not, we'll have to deal with that on a case-by-case basis.
As for Strelok, I'm not sweeping anything under the rug, I'm simply not answering it because I don't know the answer. Player relations are Xeris's area of comment, so I'm not commenting on it.
If all of that wasn't "Man Up" enough for you, then I guess we'll never be able to satisfy you. We thank you for your patronage in Season One, and we'll be sorry to see you go in Season Two.
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On July 13 2011 02:45 OCsurfeR wrote:Show nested quote +On July 13 2011 02:31 Eternalmisfit wrote:
In view of lack of a formal apology from the NASL staff (I do not consider a post of 14th page of an obscure TL post which barely says sorry to the fans who missed the finals an apology), I have to respectfully disagree.
You talk about disservice to the players of making them wait till the 'scheduled' time to play but do not talk about the disservice to the multiple of fans who were unable to watch the games for no fault of theirs. NASL announced a time for their finals event and people made schedule arrangement according to it. Now, on the last moment, you change the time w/o any announcement of it on your freaking site, and no proper announcement/overlay on your stream as to when the finals will start. What use is your craptastic 'state of the art' site if it does not show any relevant information to the league at the point of time.
People missed the game because NASL was at fault. Are you making amends by providing free VODs for the finals for the people since they missed the games because of your fault? I have not heard anything like that from anyone related to NASL.
Also, the wonderful comment about the preponing the finals for the betterment of EU fans, If you had really considered them, you would not have made a terrible schedule upfront. At this point of time, it just seems that instead of manning up and accepting the mistake, you are trying to find another diversionary way to not taking the blame.
I would have had a lot more respect for NASL if you had the humility of accepting your mistakes and apologizing instead of finding pointless excuses for every single thing.
Also, I find it amusing that you and Xeris are sweeping the questions raised about Strelok issue under the rug and ignoring those questions. Comments like above and dishonest responses to the public make me seriously doubt your professionality.
Frankly, you guys lucked out that the players played an excellent finals but barring that the event had been full of problems. I shelled out 25 bucks for season 1 but rest assured, barring some drastic changes, I would definitely not be buying a season 2 pass.
Allow me to condense it down for you: - We messed up Sunday's schedule - We made a decision on how to mitigate that - We feel that it was the correct decision - We recognize some fans were adversely affected What we won't do is just turn on the VODs for free, because that's not fair to the fans who paid for the HD stream and the VODs. We may offer something soon to fans who were affected, but since there's no way to verify who was affected and who was not, we'll have to deal with that on a case-by-case basis. As for Strelok, I'm not sweeping anything under the rug, I'm simply not answering it because I don't know the answer. Player relations are Xeris's area of comment, so I'm not commenting on it. If all of that wasn't "Man Up" enough for you, then I guess we'll never be able to satisfy you. We thank you for your patronage in Season One, and we'll be sorry to see you go in Season Two.
I'm going to defend you here and say you did the right decision as I was one of the EU guys that was effected by it but the issue was you never told anyone about it. There was no massive public announcement that the schedule was changing and things would be way earlier. The 3rd place game just happened then a few pieces of info got out about times changing but that was really the limit of it.
Most of what I felt went wrong with NASL is the lack of good PR 
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On July 13 2011 02:19 Milkis wrote:
I will accept the production mistakes of NASL as growing pains for it to become a better event in the future when NASL admits that that there were pains and acknowledging that instead of the constant sugarcoating and skimming over it. Be upfront.
I think this is how most reasonable people feel. Thank you for putting it so succinctly.
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On July 13 2011 02:48 Numy wrote:Show nested quote +On July 13 2011 02:45 OCsurfeR wrote:On July 13 2011 02:31 Eternalmisfit wrote:
In view of lack of a formal apology from the NASL staff (I do not consider a post of 14th page of an obscure TL post which barely says sorry to the fans who missed the finals an apology), I have to respectfully disagree.
You talk about disservice to the players of making them wait till the 'scheduled' time to play but do not talk about the disservice to the multiple of fans who were unable to watch the games for no fault of theirs. NASL announced a time for their finals event and people made schedule arrangement according to it. Now, on the last moment, you change the time w/o any announcement of it on your freaking site, and no proper announcement/overlay on your stream as to when the finals will start. What use is your craptastic 'state of the art' site if it does not show any relevant information to the league at the point of time.
People missed the game because NASL was at fault. Are you making amends by providing free VODs for the finals for the people since they missed the games because of your fault? I have not heard anything like that from anyone related to NASL.
Also, the wonderful comment about the preponing the finals for the betterment of EU fans, If you had really considered them, you would not have made a terrible schedule upfront. At this point of time, it just seems that instead of manning up and accepting the mistake, you are trying to find another diversionary way to not taking the blame.
I would have had a lot more respect for NASL if you had the humility of accepting your mistakes and apologizing instead of finding pointless excuses for every single thing.
Also, I find it amusing that you and Xeris are sweeping the questions raised about Strelok issue under the rug and ignoring those questions. Comments like above and dishonest responses to the public make me seriously doubt your professionality.
Frankly, you guys lucked out that the players played an excellent finals but barring that the event had been full of problems. I shelled out 25 bucks for season 1 but rest assured, barring some drastic changes, I would definitely not be buying a season 2 pass.
Allow me to condense it down for you: - We messed up Sunday's schedule - We made a decision on how to mitigate that - We feel that it was the correct decision - We recognize some fans were adversely affected What we won't do is just turn on the VODs for free, because that's not fair to the fans who paid for the HD stream and the VODs. We may offer something soon to fans who were affected, but since there's no way to verify who was affected and who was not, we'll have to deal with that on a case-by-case basis. As for Strelok, I'm not sweeping anything under the rug, I'm simply not answering it because I don't know the answer. Player relations are Xeris's area of comment, so I'm not commenting on it. If all of that wasn't "Man Up" enough for you, then I guess we'll never be able to satisfy you. We thank you for your patronage in Season One, and we'll be sorry to see you go in Season Two. I'm going to defend you here and say you did the right decision as I was one of the EU guys that was effected by it but the issue was you never told anyone about it. There was no massive public announcement that the schedule was changing and things would be way earlier. The 3rd place game just happened then a few pieces of info got out about times changing but that was really the limit of it. Most of what I felt went wrong with NASL is the lack of good PR
There is just a general lack of management in NASL, that's clear to see.
If it wasn't for TL I would have had no idea what times games where, or what was happening by just using the NASL site.
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United States7481 Posts
On July 13 2011 02:39 Xeris wrote:Show nested quote +On July 13 2011 02:37 Antoine wrote:On July 13 2011 00:20 Jibba wrote:On July 13 2011 00:14 AdamBanks wrote:On July 13 2011 00:10 Jibba wrote:On July 12 2011 23:14 Hammurabio wrote:Just so it is clear, here's what Xeris said about Strelok and his VISA in March: http://www.teamliquid.net/forum/viewmessage.php?topic_id=203988¤tpage=207#4122As for NightEnd -- once again: Romania is a "high risk" country, as are Russia, Ukraine, and Poland (just because Romania is in the EU doesn't mean they have a VISA waiver program... which they don't, which makes it automatically more difficult to get a VISA to the US). We didn't want to have multiple "high risk" players in the league due to obvious reasons. What if more than 1 of them qualifies for the finals, can't get a VISA, and don't show up? That ruins our live event completely.
White-Ra has demonstrated an ability to come to the US, BRAT_OK showed us his VISA, as did Strelok. So we were really left with two players (MaNa and NightEnd) from "high risk" countries. We only wanted to select 1; we chose MaNa. As I said multiple times before -- I should have explicitly stated the need for a VISA. I mistakenly thought it was obvious that people outside the US would ask about it considering the contract states that you must guarantee your ability to enter the US. It was my fault for not explicitly stating that they needed a VISA. So my question for Xeris, how could you have seen Strelok's VISA when he hadn't even applied for it? Was Strelok or MaNa the one "high risk" player? Now that's interesting. o.o Correct me if im wrong but hasnt xeris alrdy explained this post? On July 03 2011 01:11 Xeris wrote:On July 03 2011 01:08 tsuxiit wrote:
That blows. I thought a requirement to entering the tournament was actually having a valid visa? As we said at the start of the season, Strelok was the 'risk' player we accepted, because his team Mouz assured us that he could get a VISA on time. MaNa was the 'risk' player. They saw Strelok's VISA. just wondering if you could touch on this xeris or russell I did it many times in another thread. Mouz told us 100% that they could get Strelok's VISA and that they were working on getting him a B1 (which White-Ra and BRAT have, for example). Due to their longevity and repute as a team I had no reason to believe that this wouldn't happen. Strelok switching teams midway through might have had something to do with it, however.
Thanks for taking the time to answer. The issue I have is the apparent contradiction between "Mouz told us 100% that they could get Strelok's VISA" and "BRAT_OK showed us his VISA, as did Strelok"
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On July 13 2011 02:50 relic wrote:
If it wasn't for TL I would have had no idea what times games where, or what was happening by just using the NASL site.
There are several criticisms I agree with in this thread, and one that I saw on Twitter throughout the Finals and again on this thread was that we did a lousy job of letting fans visiting our site know the schedule. I agree 100% on that. It needs to improve. It will improve.
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On July 13 2011 02:45 OCsurfeR wrote:Show nested quote +On July 13 2011 02:31 Eternalmisfit wrote:
In view of lack of a formal apology from the NASL staff (I do not consider a post of 14th page of an obscure TL post which barely says sorry to the fans who missed the finals an apology), I have to respectfully disagree.
You talk about disservice to the players of making them wait till the 'scheduled' time to play but do not talk about the disservice to the multiple of fans who were unable to watch the games for no fault of theirs. NASL announced a time for their finals event and people made schedule arrangement according to it. Now, on the last moment, you change the time w/o any announcement of it on your freaking site, and no proper announcement/overlay on your stream as to when the finals will start. What use is your craptastic 'state of the art' site if it does not show any relevant information to the league at the point of time.
People missed the game because NASL was at fault. Are you making amends by providing free VODs for the finals for the people since they missed the games because of your fault? I have not heard anything like that from anyone related to NASL.
Also, the wonderful comment about the preponing the finals for the betterment of EU fans, If you had really considered them, you would not have made a terrible schedule upfront. At this point of time, it just seems that instead of manning up and accepting the mistake, you are trying to find another diversionary way to not taking the blame.
I would have had a lot more respect for NASL if you had the humility of accepting your mistakes and apologizing instead of finding pointless excuses for every single thing.
Also, I find it amusing that you and Xeris are sweeping the questions raised about Strelok issue under the rug and ignoring those questions. Comments like above and dishonest responses to the public make me seriously doubt your professionality.
Frankly, you guys lucked out that the players played an excellent finals but barring that the event had been full of problems. I shelled out 25 bucks for season 1 but rest assured, barring some drastic changes, I would definitely not be buying a season 2 pass.
Allow me to condense it down for you: - We messed up Sunday's schedule - We made a decision on how to mitigate that - We feel that it was the correct decision - We recognize some fans were adversely affected What we won't do is just turn on the VODs for free, because that's not fair to the fans who paid for the HD stream and the VODs. We may offer something soon to fans who were affected, but since there's no way to verify who was affected and who was not, we'll have to deal with that on a case-by-case basis. As for Strelok, I'm not sweeping anything under the rug, I'm simply not answering it because I don't know the answer. Player relations are Xeris's area of comment, so I'm not commenting on it. If all of that wasn't "Man Up" enough for you, then I guess we'll never be able to satisfy you. We thank you for your patronage in Season One, and we'll be sorry to see you go in Season Two.
Ok great you guys know the areas that need improving...but still there has been no formal apology to the fans. People arent looking to get free vods or whatever, I just think there should have been a formal apology, as do many other people in this thread, and in the other nasl threads around tl.
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it really looks like you are learning from your mistakes and making sure that things that went wrong wont happen again
this is very good and i really hope we will see big improvements like we saw at the last MLG event
so I for one think we should give you at least two seasons before I can real real criticism
but there is a thing that really bothers me, Its a rather small thing but i think it makes a big change.
you must get a trophy for the winner, money is nice and we all love it, but it should be only a bonus to the "fame". a winner should rise a trophy not a check
Those small thing is what i think will make the eSports go to the nest level, as in real sports when the real thing is the winning, not the money
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On July 13 2011 02:45 OCsurfeR wrote:Show nested quote +On July 13 2011 02:31 Eternalmisfit wrote:
In view of lack of a formal apology from the NASL staff (I do not consider a post of 14th page of an obscure TL post which barely says sorry to the fans who missed the finals an apology), I have to respectfully disagree.
You talk about disservice to the players of making them wait till the 'scheduled' time to play but do not talk about the disservice to the multiple of fans who were unable to watch the games for no fault of theirs. NASL announced a time for their finals event and people made schedule arrangement according to it. Now, on the last moment, you change the time w/o any announcement of it on your freaking site, and no proper announcement/overlay on your stream as to when the finals will start. What use is your craptastic 'state of the art' site if it does not show any relevant information to the league at the point of time.
People missed the game because NASL was at fault. Are you making amends by providing free VODs for the finals for the people since they missed the games because of your fault? I have not heard anything like that from anyone related to NASL.
Also, the wonderful comment about the preponing the finals for the betterment of EU fans, If you had really considered them, you would not have made a terrible schedule upfront. At this point of time, it just seems that instead of manning up and accepting the mistake, you are trying to find another diversionary way to not taking the blame.
I would have had a lot more respect for NASL if you had the humility of accepting your mistakes and apologizing instead of finding pointless excuses for every single thing.
Also, I find it amusing that you and Xeris are sweeping the questions raised about Strelok issue under the rug and ignoring those questions. Comments like above and dishonest responses to the public make me seriously doubt your professionality.
Frankly, you guys lucked out that the players played an excellent finals but barring that the event had been full of problems. I shelled out 25 bucks for season 1 but rest assured, barring some drastic changes, I would definitely not be buying a season 2 pass.
Allow me to condense it down for you: - We messed up Sunday's schedule - We made a decision on how to mitigate that - We feel that it was the correct decision - We recognize some fans were adversely affected What we won't do is just turn on the VODs for free, because that's not fair to the fans who paid for the HD stream and the VODs. We may offer something soon to fans who were affected, but since there's no way to verify who was affected and who was not, we'll have to deal with that on a case-by-case basis. As for Strelok, I'm not sweeping anything under the rug, I'm simply not answering it because I don't know the answer. Player relations are Xeris's area of comment, so I'm not commenting on it. If all of that wasn't "Man Up" enough for you, then I guess we'll never be able to satisfy you. We thank you for your patronage in Season One, and we'll be sorry to see you go in Season Two.
I never said make the entire season/LAN tourney Vods free since that would not be fair but providing just the Vods for the finals would have been a nice goodwill gesture for the people who were unable to watch the finals because of NASL's fault.(Also, it is not like I am trying to get free finals vods for myself since I have premium and can watch it at will. I believe on principle that it should have been something NASL should have done)
There is a lack of apology even in this post and at this point, I can say we can agree to disagree on what good or bad PR and customer service is. Good luck with season 2 and I hope for your sake that despite your posts, you can realize the issue at hand and hopefully not make the same mistakes in the future. Peace out.
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Well, I didn't see the entire Finals, so I can't comment on everything, but here are my remarks:
- Current statements - I agree completely with Milkis on this point. Did you see the response MLG made after their first disastrous event? Now compare it to your own. MLG apologized untill we couldn't even hear the world "apologize" without puking. I'm not saying you need to do the same thing, but at least be honest about what happened. Something like: "We know the sound was bad guys, we're sorry about that." would go a very long way. Here is your version of it: "Some sound things were bad, but we're working on it for next season!"
- Show rather than LAN - This is just saying: "It's not our fault you weren't here, everybody who was actually at the event had lots of stuff to do and had a great time!" Compare the numbers of audience, and you know the stream is the most important to fill the time.
- "Blaming players" - Even though I understand the fact that you just mentioned some examples of hiccups in the event, only mentioning players makes it seem like you ARE blaming them. Could've worded that a lot better, or just don;t name specific players.
- Format - Another big thing. At the Homestory Cup, Take discussed with the players what they thought was the best format, and they agreed it was double elemination after group play. So we have the players AND the fans saying it is the best format. Saying a lot of other tourneys do it as well is ridiculous, cause you can name a lot of tournaments that actually have double elimination.
But the main problem with this part is the lack of comeback potential and limited time to prove yourself. Look at the Ret stuff: he proved he belonged to the best in the league, but didn't really get the chance to prove he can actually take them on, because he got knocked out in the first round by the eventual champion. Even a system like the World Cup of soccer would be preferable over the current one. The league is the qualifier, top 2 place for the next round, which is a group play again.
The drama and excitement a comeback can produce should not be underestimated, we all root for the underdog, and whats better than 'seeing a player go through to loser bracket just to take it all in the end?
- Communication - One of the things a lot of tournaments do wrong. Please put up an announcement or countdown timer for the next event/match. Or when you don;t have an ETA because something went wrong say something like: "Due to technical difficulties we are experiencing some delay, we will update this message as soon as we know more".
- Wardrobe - As silly as it seems, I actually agree with the comment about the t-shirt/blazer stuff. Looks way to casual.
- Desks - What's up with all the akward desks everywhere? The GSL and NASL desks look really clunky, and don't get me started on the CG EG Master's Cup desks O_o.
- Final Casters - I agree with the decision to let Gretorp and inControl cast the final games, they deserved it and did an excellent job. But announce who is casting what at the start of the finals, to avoid the rabid reaction we have seen now.
- Interview questions - Please let the interviewers prepare them beforehand. If they did that now, I apologize. But even if they did, please let someone like Day9 or Artosis write the questions, and let the ladies ask them.
- NASL site - As other people have said, wasn't usefull at all during the finals, which is a shame.
- Feedback - I don't know if you guys read every post in this thread, but I don't agree with this form of feedback. Responding to a few of the posts in this thread is not the way to go in my opinion. Now I don't even know if anyone will actually read my post. Open an e-mail account like feedback@nasl.tv or something and respond with a similar general message you have written here in the first post.
- Suggestions - Some suggestions I think will make the event look and feel smoother:
Interview area: Interviewing the players standing in front of the booths was awkward and unneccesary. Put down a couch like Dreamhack or something, gives it a more natural feel
Can't think of more right now, and I think this post is long enough as is. Just my 2 cents.
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Fantastic response from Xeris. I admit to being an outspoken critic of his opinions at times, but reading through the post made me hyped for season 2 actually. Keep up the good work!
The one issue I didn't see addressed, though perhaps I missed it, is the issue of casters. From an objective standpoint, there are just better options for casters than Gretorp, and I would definitely argue viewer response to him is more negative than positive. I hope the NASL takes serious consideration in finding new casters. There's a lot of casting talent in North America.
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On July 13 2011 02:56 Eternalmisfit wrote:
There is a lack of apology even in this post and at this point, I can say we can agree to disagree on what good or bad PR and customer service is. Good luck with season 2 and I hope for your sake that despite your posts, you can realize the issue at hand and hopefully not make the same mistakes in the future. Peace out.
You're right, I didn't include a formal apology, so here it is:
On behalf of the entire North American Star League staff, we apologize to the entire SC2 community for changing our Sunday schedule at the last second. We realize this adversely affected some viewers, and we will work hard to ensure the mistake is not repeated in future events.
We are thankful and blessed to have such a passionate fan base which was reflected in the 84,000+ fans who watched the Championship match. We will continue to improve and your continued support is appreciated.
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i will pay for the service if you fix the vod issue, if not, then i will not pay
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On July 13 2011 03:01 OCsurfeR wrote:Show nested quote +On July 13 2011 02:56 Eternalmisfit wrote:
There is a lack of apology even in this post and at this point, I can say we can agree to disagree on what good or bad PR and customer service is. Good luck with season 2 and I hope for your sake that despite your posts, you can realize the issue at hand and hopefully not make the same mistakes in the future. Peace out.
You're right, I didn't include a formal apology, so here it is: On behalf of the entire North American Star League staff, we apologize to the entire SC2 community for changing our Sunday schedule at the last second. We realize this adversely affected some viewers, and we will work hard to ensure the mistake is not repeated in future events. We are thankful and blessed to have such a passionate fan base which was reflected in the 84,000+ fans who watched the Championship match. We will continue to improve and your continued support is appreciated.
Thank you.
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On July 12 2011 17:07 sc2guy wrote:Show nested quote +On July 12 2011 15:00 Joseph123 wrote:
What makes me sad is that you think your format is ok.. (example you think its fair for Ret to win everything in the open season and then to lose 2 games and its out)
You want NASL to be unique but at the same time you say the format is like other tournaments so its fine..
I agree. The format is RIDICULOUS. It is absolutely unfair to Ret. Xeris, alot of people have been slamming this (there is a specific thread regarding this). Have you discussed with your colleagues regarding this or asked friends for more input? I can't believe that people around you will okay this arrangement. Dare I say it is simply pure stubbornness to admit that the matchup was wrong? Let's see the public opinion. Poll: What do you think of Ret having to play against Open Winner?Absolutely ridiculous. What a way to reward the best performer of divisional play. (74) 76% Doesn't matter. They will meet eventually. (20) 21% Don't care. I don't watch NASL anyway. (3) 3% 97 total votes Your vote: What do you think of Ret having to play against Open Winner? (Vote): Absolutely ridiculous. What a way to reward the best performer of divisional play.
(Vote): Doesn't matter. They will meet eventually.
(Vote): Don't care. I don't watch NASL anyway.
To those saying that it "doesn't matter because they will have to face each other eventually," it absolutely does matter. If the first seeded player faces the open winner in the RO16 as opposed to a later round, there is a difference in prize money that may or may not justify them flying out in the first place. For example, if Ret got knocked out by PuMa one round LATER, then he would have made enough money to cover his travel costs.
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On July 13 2011 02:45 OCsurfeR wrote:Show nested quote +On July 13 2011 02:31 Eternalmisfit wrote:
In view of lack of a formal apology from the NASL staff (I do not consider a post of 14th page of an obscure TL post which barely says sorry to the fans who missed the finals an apology), I have to respectfully disagree.
You talk about disservice to the players of making them wait till the 'scheduled' time to play but do not talk about the disservice to the multiple of fans who were unable to watch the games for no fault of theirs. NASL announced a time for their finals event and people made schedule arrangement according to it. Now, on the last moment, you change the time w/o any announcement of it on your freaking site, and no proper announcement/overlay on your stream as to when the finals will start. What use is your craptastic 'state of the art' site if it does not show any relevant information to the league at the point of time.
People missed the game because NASL was at fault. Are you making amends by providing free VODs for the finals for the people since they missed the games because of your fault? I have not heard anything like that from anyone related to NASL.
Also, the wonderful comment about the preponing the finals for the betterment of EU fans, If you had really considered them, you would not have made a terrible schedule upfront. At this point of time, it just seems that instead of manning up and accepting the mistake, you are trying to find another diversionary way to not taking the blame.
I would have had a lot more respect for NASL if you had the humility of accepting your mistakes and apologizing instead of finding pointless excuses for every single thing.
Also, I find it amusing that you and Xeris are sweeping the questions raised about Strelok issue under the rug and ignoring those questions. Comments like above and dishonest responses to the public make me seriously doubt your professionality.
Frankly, you guys lucked out that the players played an excellent finals but barring that the event had been full of problems. I shelled out 25 bucks for season 1 but rest assured, barring some drastic changes, I would definitely not be buying a season 2 pass.
Allow me to condense it down for you: - We messed up Sunday's schedule - We made a decision on how to mitigate that - We feel that it was the correct decision - We recognize some fans were adversely affected What we won't do is just turn on the VODs for free, because that's not fair to the fans who paid for the HD stream and the VODs. We may offer something soon to fans who were affected, but since there's no way to verify who was affected and who was not, we'll have to deal with that on a case-by-case basis. As for Strelok, I'm not sweeping anything under the rug, I'm simply not answering it because I don't know the answer. Player relations are Xeris's area of comment, so I'm not commenting on it. If all of that wasn't "Man Up" enough for you, then I guess we'll never be able to satisfy you. We thank you for your patronage in Season One, and we'll be sorry to see you go in Season Two.
The fact that the 3rd place match was a ZvZ was something that could not be planned for.
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On July 13 2011 02:45 reisada wrote:Show nested quote +On July 13 2011 02:43 Rabbitmaster wrote:On July 13 2011 02:19 Milkis wrote:
I will accept the production mistakes of NASL as growing pains for it to become a better event in the future when NASL admits that that there were pains and acknowledging that instead of the constant sugarcoating and skimming over it. Be upfront. Couldn't agree more. theyve aknowledged all of things you guys are saying!
The internet has proven time and time again people are very "selective readers."
One of the things I had some problem with was watching in full 1080 live (my net sucks -_-) although I had no problem with the same quality vods(my laptop doesn't suck as much :D). However, I was able to watch most of the league live but only at 720p. I don't mind paying the 25 bucks (have done so twice already, and twenty to be exact if you take into account the discount codes) but I was wondering if there any plans for lower quality subscriptions, i.e, pay 20 bucks but you only get up to 720 and/or pay 10-15 bucks but you only get up 480 although with the opportunity of upgrading at any time plus access to VODs and other nifty things, of course. Personally I'd find that really nice as it would suit the computers and wallets (and the perception of how much they value NASL throughout the whole season) of many more people. Are there any plans to perhaps implement something like this for the third season?
Sorry if something like this has been answered already, I haven't finished reading the whole thread.
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On July 13 2011 03:01 OCsurfeR wrote:Show nested quote +On July 13 2011 02:56 Eternalmisfit wrote:
There is a lack of apology even in this post and at this point, I can say we can agree to disagree on what good or bad PR and customer service is. Good luck with season 2 and I hope for your sake that despite your posts, you can realize the issue at hand and hopefully not make the same mistakes in the future. Peace out.
You're right, I didn't include a formal apology, so here it is: On behalf of the entire North American Star League staff, we apologize to the entire SC2 community for changing our Sunday schedule at the last second. We realize this adversely affected some viewers, and we will work hard to ensure the mistake is not repeated in future events. We are thankful and blessed to have such a passionate fan base which was reflected in the 84,000+ fans who watched the Championship match. We will continue to improve and your continued support is appreciated.
Thank you, sir! And thank you once again for giving us one of the most epic sc2 series of all time! (MC vs Puma)
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EPT
