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Tech Support and FAQ Thread - Page 3

Forum Index > LoL General
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NOTE: This thread is no longer updated! If you have a problem, go to the Riot Support Site.
BlackMagister
Profile Joined October 2008
United States5834 Posts
Last Edited: 2011-08-19 01:03:48
August 19 2011 01:03 GMT
#41
On August 19 2011 06:57 MoonBear wrote:
Show nested quote +
On August 19 2011 02:16 BlackMagister wrote:
Well not sure what info is needed but

Online speed check
Download Speed: 4595 kbps (574.4 KB/sec transfer rate)
Upload Speed: 605 kbps (75.6 KB/sec transfer rate)

Processor: Intel Core i3 CPU M330 @ 2.13GHz (4CPUs), ~2.1GHz

Hm. They seem fine. Are you playing LoL on max settings? That might cause problems. Also, what programs are normally running in the background when you play LoL? If you're downloading stuff it might cause problems if the client suddenly needs to request a lot of packets from the servers.

Ah didn't think about lowering my graphic settings because it ran smooth the rest of the time. Lowered my graphic settings and it works fine now.
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
August 19 2011 21:16 GMT
#42
Good to hear. ^_^
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
TheWalls
Profile Joined August 2011
United States15 Posts
August 20 2011 19:49 GMT
#43
Hello, can anybody help me out? I am openeing this application and when its done udpadting and i "click here to play," it shuts the entire program adn the log in screen does not appear. I tried both reinstalling the program and repairing it to no evail. This happened right after I accepted the New EULU as of today. Does anybody have the same problem and where is a forum where i can seek information for my problem? Thank you all
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
August 21 2011 00:54 GMT
#44
Hi there. You'll have to give more details. What OS do you use? What are your system specs? Do you have anything running in the background when you play LoL? Etc.
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
August 28 2011 00:39 GMT
#45
Just an minor update about playing LoL on Macs. I can not confirm if the new method works.
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
September 04 2011 12:36 GMT
#46
I will post soon regarding the termination of the Mac Client and other related information like getting the Windows Client working. Stay tuned for more details Summoners!
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
Last Edited: 2011-09-04 16:49:10
September 04 2011 16:44 GMT
#47
About the Mac Beta Closure

How can I continue playing LoL on a Mac?
The quickest and easiest way of playing LoL on a Mac is to use Bootcamp or other similar software (such as VMWareFusion and Parallel). I am only familiar with Bootcamp and it comes with all Macs. Also, not all of you Mac users here on TL may own other software so I will only explain how to use Bootcamp to play LoL on a Mac. These instructions are courtesy of Boomjpe, the Mac expert amongst the Wrenchies.

You will need:
  • Your DVD of OS X (doesn't matter whether it is Leopard, Snow Leopard or Lion)
  • Get a working copy of Windows
  • A burnable CD (700MB) for Windows XP or a burnable DVD (4.7GB) for Windows 7. You can burn the copy of Windows to as an ISO but if you know how to do that, you probably don't need instructions on how to use Bootcamp! ^^


If you just want to get Windows running to play LoL, then Windows XP will probably be the best choice. If you want to play around with Windows for other stuff and have good hardware, then Windows 7 is worth a look.

Burn Windows onto the CD.Then launch Boot Camp (Applications - Utilities - Boot Camp Assistant). Insert the burned CD. The Boot Camp Assistant will guide you through. As soon as the installation is done, insert your OS X DVD and install BootCamp Tools.

If I install Windows, what if I get viruses or other malware?
One fun thing about Macs is that if you get a virus on the Windows part, just remove it completely and reinstall Windows. Problem solved. When you partition the disk to install Windows, it separates the Mac and Windows parts so there's no risk of contamination. Also, Windows Viruses won't work on the Mac OS anyway because they're not made to run in UNIX.

Is there any other way to get a full proper client on the Mac (i.e. no Windows?)?
This is being looked into. I will post when I get more details.

What is the RP Refund?
The RP Refund is an option for Mac users to have all RP Purchases refunded to them. This will however close your account. This means that if you come back to LoL, you may have to start all over again. You will also lose any unique special skins (e.g. King Rammus, UFO Corki) which have no RP value.

Am I eligible for the free Champions?
If you were a participant of the Mac Beta, you will qualify for the rewards. I am not certain about those who used the Mac Beta Client but were not formal beta testers. I am under the impression you will qualify if most of your logins were from the Mac Client, but do not quote me on this.

From September 2nd to the 6th (Friday to Tuesday) you will need to visit the store using the Mac Client. Your account will then be rewarded at the end of September. If you are not rewarded, contact Riot Support about the issue with a Support Ticket.

Where can I find more help on this issue?
The Official LoL Forums have a dedicated Mac Testing Subforum. It can be found here. The resident Wrenchy is Boomjpe who is a really great guy.

Any further questions I will see what I can answer.
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
Nehsb
Profile Joined May 2009
United States380 Posts
September 04 2011 16:55 GMT
#48
So I had the mac beta client, but after it closes I can still run LoL on windows 7 paralleled. However, there is an annoying bug where a high percentage of games, any right clicks at the start of the game don't do anything and I need to restart it.

Is there any way to stop this?
Shiv.
Profile Joined January 2011
3534 Posts
September 04 2011 18:22 GMT
#49
Just ran Bootcamp and it specifically said I needed a copy of Windows 7. Will it still work if I just use a copy of XP?
currently rooting for myself.
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
September 04 2011 18:43 GMT
#50
On September 05 2011 03:22 Shiv. wrote:
Just ran Bootcamp and it specifically said I needed a copy of Windows 7. Will it still work if I just use a copy of XP?

Ah. If you're trying to use a 64-bit Windows XP it won't work on Boot Camp 3.0 (Mac OS X 10.6). That might be why.

On September 05 2011 01:55 Nehsb wrote:
So I had the mac beta client, but after it closes I can still run LoL on windows 7 paralleled. However, there is an annoying bug where a high percentage of games, any right clicks at the start of the game don't do anything and I need to restart it.

Is there any way to stop this?

I have not heard of this bug before. Is there anything in common with the games where the right-click does not work properly? Maybe programs running in the background, or the champion selected?
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
Nehsb
Profile Joined May 2009
United States380 Posts
September 04 2011 19:33 GMT
#51
Found a post on the forums about this:

http://euw.leagueoflegends.com/board/showthread.php?t=36066

As far as I can tell nothing has to do with it except the first game I play in a day is about 3x as likely to have this happen.
Shiv.
Profile Joined January 2011
3534 Posts
September 06 2011 12:55 GMT
#52
On September 05 2011 03:43 MoonBear wrote:
Show nested quote +
On September 05 2011 03:22 Shiv. wrote:
Just ran Bootcamp and it specifically said I needed a copy of Windows 7. Will it still work if I just use a copy of XP?

Ah. If you're trying to use a 64-bit Windows XP it won't work on Boot Camp 3.0 (Mac OS X 10.6). That might be why.


Apparently, not even the 32-bit version will work. Bootcamp does not support any versions below Windows 7 anymore. Is there a way to downgrade Bootcamp to a version that still does support Windows XP or am I really bound to pay $160 to play LoL?
currently rooting for myself.
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
September 06 2011 21:48 GMT
#53
Hi. Sorry I have not replied for a while. I can understand this may be frustrating to many Mac Players. Unfortunately, I'm slightly sick and there has been a tonne of work that recently came in so I'm super dooper busy. I will try and get something concrete by/on the weekend.

>.<

Sorry again!
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
Shiv.
Profile Joined January 2011
3534 Posts
September 06 2011 22:09 GMT
#54
On September 07 2011 06:48 MoonBear wrote:
Hi. Sorry I have not replied for a while. I can understand this may be frustrating to many Mac Players. Unfortunately, I'm slightly sick and there has been a tonne of work that recently came in so I'm super dooper busy. I will try and get something concrete by/on the weekend.

>.<

Sorry again!

Hey, any help is greatly appreciated and as far as I am aware, you don't get paid for helping people around here, so don't feel obligated to help asap. I really appreciate what you do for the Mac community. BTW, it's already wednesday in Germany and my client is still working flawlessly.
currently rooting for myself.
Shiv.
Profile Joined January 2011
3534 Posts
September 09 2011 09:29 GMT
#55
A temporary solution for the problem can be found right here.
currently rooting for myself.
-Zoda-
Profile Blog Joined April 2011
France3578 Posts
September 09 2011 18:11 GMT
#56
Sooo, I tend to have an unstable internet connection these days, and tend to disconnect in a game. However, if I sometimes manage to reconnect directly, sometimes the games closes (or I click the wrong button -_-). One It's closed, I can never reconnect again. Never
Using PvP.net, the loading screens show up (or I got a black screen) and after some seconds, just closes.
Using the reconnect tool does show the LoL logo (as shown when you start the game) and then nothing happens.

Any idea other than throw modem through a window ?
♪ 最初はi つなぐdo それ つまりlife 常に移動 ♪ - IGN: Uhryks
Navi
Profile Joined November 2009
5286 Posts
September 09 2011 18:57 GMT
#57
I keep getting random disconnects from the server even when I know my internet is working. It's been happening more and more frequently. I know this is probably the most vague description ever, but do you have any ideas what might be causing this? Using a modem and wireless, every time I disconnect and try the reconnect that shows up the reconnect button turns gray and doesn't work, so I have to restart the client and open it up again in which time I usually lose close games. Very frustrating.
Hey! Listen!
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
September 09 2011 20:32 GMT
#58
On September 10 2011 03:11 -Zoda- wrote:
Sooo, I tend to have an unstable internet connection these days, and tend to disconnect in a game. However, if I sometimes manage to reconnect directly, sometimes the games closes (or I click the wrong button -_-). One It's closed, I can never reconnect again. Never
Using PvP.net, the loading screens show up (or I got a black screen) and after some seconds, just closes.
Using the reconnect tool does show the LoL logo (as shown when you start the game) and then nothing happens.

Any idea other than throw modem through a window ?

That's particularly odd. Okay.
1) Check your firewall and anti-virus configurations. Sometimes a patch may change the base game code and some firewalls/antivirus programmes won't recognise LoL anymore.
2) Check your internet. If it's being unstable, it may be a side effect of this. If you're in France then I think you'll want to check for your connection to Germany. Run a test for packet loss.
3) If none of this works, send me your Logs in a PM and I'll give them a quick look.

On September 10 2011 03:57 Navi wrote:
I keep getting random disconnects from the server even when I know my internet is working. It's been happening more and more frequently. I know this is probably the most vague description ever, but do you have any ideas what might be causing this? Using a modem and wireless, every time I disconnect and try the reconnect that shows up the reconnect button turns gray and doesn't work, so I have to restart the client and open it up again in which time I usually lose close games. Very frustrating.

Is this EU or NA server, and where are you playing from?
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
-Zoda-
Profile Blog Joined April 2011
France3578 Posts
September 09 2011 21:18 GMT
#59
On September 10 2011 05:32 MoonBear wrote:
Show nested quote +
On September 10 2011 03:11 -Zoda- wrote:
Sooo, I tend to have an unstable internet connection these days, and tend to disconnect in a game. However, if I sometimes manage to reconnect directly, sometimes the games closes (or I click the wrong button -_-). One It's closed, I can never reconnect again. Never
Using PvP.net, the loading screens show up (or I got a black screen) and after some seconds, just closes.
Using the reconnect tool does show the LoL logo (as shown when you start the game) and then nothing happens.

Any idea other than throw modem through a window ?

That's particularly odd. Okay.
1) Check your firewall and anti-virus configurations. Sometimes a patch may change the base game code and some firewalls/antivirus programmes won't recognise LoL anymore.

I can play before being disconnected, so I guess it's not this.
I just played a game versus IA where the loading screen shut down, and after that, I clearly saw that I've been disconnected from internet, so I guess its what happend any moment internet is failing (I managed to connect back tho).
I'll try to run a test (I need to find exactly how lulz, guess it's with command lines).
♪ 最初はi つなぐdo それ つまりlife 常に移動 ♪ - IGN: Uhryks
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
September 10 2011 15:27 GMT
#60
On September 10 2011 06:18 -Zoda- wrote:
Show nested quote +
On September 10 2011 05:32 MoonBear wrote:
On September 10 2011 03:11 -Zoda- wrote:
Sooo, I tend to have an unstable internet connection these days, and tend to disconnect in a game. However, if I sometimes manage to reconnect directly, sometimes the games closes (or I click the wrong button -_-). One It's closed, I can never reconnect again. Never
Using PvP.net, the loading screens show up (or I got a black screen) and after some seconds, just closes.
Using the reconnect tool does show the LoL logo (as shown when you start the game) and then nothing happens.

Any idea other than throw modem through a window ?

That's particularly odd. Okay.
1) Check your firewall and anti-virus configurations. Sometimes a patch may change the base game code and some firewalls/antivirus programmes won't recognise LoL anymore.

I can play before being disconnected, so I guess it's not this.
I just played a game versus IA where the loading screen shut down, and after that, I clearly saw that I've been disconnected from internet, so I guess its what happend any moment internet is failing (I managed to connect back tho).
I'll try to run a test (I need to find exactly how lulz, guess it's with command lines).

Try the ICSI Netalyzr to check for basic packet loss and to check if any ports have restrictions.
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
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