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Tech Support and FAQ Thread - Page 2

Forum Index > LoL General
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NOTE: This thread is no longer updated! If you have a problem, go to the Riot Support Site.
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
Last Edited: 2011-07-28 16:57:51
July 28 2011 16:54 GMT
#21
On July 13 2011 01:45 arnath wrote:
Show nested quote +
I want to run LoL full-screen but I also want to be able to alt-tab and not have LoL minimise but just be in the background instead.

Go to the directory that you installed LoL in. Go to RiotGames -> RADS -> solutions -> lol_game_client_sln -> releases -> 0.0.0.60 (or whatever the most recent one is) -> deploy -> DATA -> CFG and open the file game in Notepad. Under "Windowed=1" (or "Windowed=0" if you don't have League of Legends currently set to windowed mode) make a new line and put "BorderlessWindow=1".

I tried this and got an issue where I couldn't make windows appear on top of LoL. It Alt-Tabbed really smoothly but the client would always be on top for some reason. Has this happened to anyone else?

I can't seem to reproduce this although I have a few ideas. Do you mind going to the file game.ini and copy-paste the contents of it into a spoiler tag?

On July 13 2011 22:18 Vlanitak wrote:
Amazing moonbear, #1 dude
question is there anyway to play on my phone running android?

Theoretically, it would be. But you'd have to modify the client and figure out how to play without a mouse haha.

One a related note, there is an andrioid application that I have learnt about. I don't have an Andriod phone so haven't tested it. But it seems useful. This application will allow you to see the lateset LoL News Feed, Champion Rotation, Tribunal and more. The Official Thread is found here. If anyone tries this, please tell me about what it's like.
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
Shiv.
Profile Joined January 2011
3534 Posts
August 01 2011 00:02 GMT
#22
I just realized: everytime Ryze uses his Q my game freezes, shuts itself down a couple of seconds later and makes me rage times infinity. I have a 13'' MacBook Pro early 2011 and have never experienced similar issues. And it seriously only happens whenever Ryze Qs. Kinda dumb. Anyone knows how to solve that little issue?
currently rooting for myself.
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
August 03 2011 20:19 GMT
#23
On August 01 2011 09:02 Shiv. wrote:
I just realized: everytime Ryze uses his Q my game freezes, shuts itself down a couple of seconds later and makes me rage times infinity. I have a 13'' MacBook Pro early 2011 and have never experienced similar issues. And it seriously only happens whenever Ryze Qs. Kinda dumb. Anyone knows how to solve that little issue?

I'm afraid this is something I can't help you with. You will have to submit a support ticket to Riot and include your game logs with it.
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
August 03 2011 22:31 GMT
#24
MORE UPDATES!

MoonBear is now a Wrenchperson so feel free to message me in LiquidParty if I'm online.

Also, good news for Linux users! There is a way to get LoL running on your machine.
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
R04R
Profile Joined March 2009
United States1631 Posts
August 04 2011 10:27 GMT
#25
Yay Wrenchpeople
ô¿ô
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
August 06 2011 12:47 GMT
#26
Update: There is a method to access LoL chat from outside the client (say, from an iPhone) but I can not vouch that this is a stable (or even allowed) method right now. More news at 6 (not literally).
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
Parametric
Profile Blog Joined February 2010
Canada1261 Posts
Last Edited: 2011-08-06 17:34:15
August 06 2011 17:33 GMT
#27
I have a problem with LoL that is rendering me unable to play.

During the game I get temporary freezes that can last between 1-10 seconds, most commonly in the 1-2 second range.

My FPS is stable as is my latency; I can see everything going on around me, I just can't control my character in any way shape or form.

I posted on the LoL forums, they said that they're aware of the issue (apparently it's common for canada/alaska) and that the only thing they've had moderate success with with is switching to a public dns server.

I've done that and although it cuts down on the amount of freezes it still sucks to stop mid fight and only be able to watch other people kill me.

If anyone has had a similar experience or any ideas as to what's going on i'd love some help. Getting my ass kicked on nightmare in D2 is fun and super nostalgic but i'd really like to play some LoL.

Edit: This only happens for LoL
Crispy Bacon craving overload.
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
August 07 2011 13:52 GMT
#28
On August 07 2011 02:33 WirelessWaffle wrote:
I have a problem with LoL that is rendering me unable to play.

During the game I get temporary freezes that can last between 1-10 seconds, most commonly in the 1-2 second range.

My FPS is stable as is my latency; I can see everything going on around me, I just can't control my character in any way shape or form.

I posted on the LoL forums, they said that they're aware of the issue (apparently it's common for canada/alaska) and that the only thing they've had moderate success with with is switching to a public dns server.

I've done that and although it cuts down on the amount of freezes it still sucks to stop mid fight and only be able to watch other people kill me.

If anyone has had a similar experience or any ideas as to what's going on i'd love some help. Getting my ass kicked on nightmare in D2 is fun and super nostalgic but i'd really like to play some LoL.

Edit: This only happens for LoL

Because of the fact the servers always have to tell you what is going on, I'm tempted to say that maybe it's just Canadian internet that peters out when there's a massive amount of packets from the server that arrive during a teamfight. But that feels like a cop-out.

Have a read of this article and see if any of the information there is relevant. If not, tell me and I'll have a think over this.
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
Parametric
Profile Blog Joined February 2010
Canada1261 Posts
Last Edited: 2011-08-07 20:30:33
August 07 2011 16:54 GMT
#29
I've gone through most of the common ones on that page like restarting router/modem, disabling firewalls etc

I won't be using a wired connection anytime soon but I don't think that's the issue, when i checked for packet loss with google i had 186/187 packets sent and received, so less than 1% loss.

[image loading]

I'm pretty sure my internet speed isn't the problem since i've heard of people running LoL fine with slower speeds.

And i've already used the berkeley network analyzer and posted in the LoL Help and Support forums. The only thing I remember that was bad on that test was packet loss, and I think that's just because berkeley is so far away. When I ran the test multiple times the packet loss would fluctuate between 0-7%.

This started happening after my ISP replaced my router and modem (they were very old) with a 2 in 1 router/modem combo. My internet connection would drop randomly for 5-10 minutes a couple times a day (TV would be toast along with it, on the old rotuer/modem) and that doesn't happen anymore. I'll edit this post after I finish my breakfast with the router brand/model.

Actiontec V1000H
I think this is made specifically for telus because the firmware is insanely restrictive.
Crispy Bacon craving overload.
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
Last Edited: 2011-08-07 20:10:33
August 07 2011 20:09 GMT
#30
Hm. Your internet seems fine. But since you mention it only started happening after you for the new modem+router I can't discount that possibility. Maybe it's the firmware that's playing up with the LoL Client?

I think your best bet is just sending in a Support Ticket to Riot with the stuff you told me and see what they say. There have been issues with Canadians having difficulty with LoL before so they might know what's up. Could be a Telus specific thing. You can tell them that your friendly Wrenchy is also kinda not sure what to do and you tried the regular stuff (like powercycling your router). Sorry I couldn't help you. >.<

Btw, you might want to erase the Netlog stuff. I could probably track down where you live with that IP info. ^^;
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
Parametric
Profile Blog Joined February 2010
Canada1261 Posts
August 07 2011 20:36 GMT
#31
On August 08 2011 05:09 MoonBear wrote:
Hm. Your internet seems fine. But since you mention it only started happening after you for the new modem+router I can't discount that possibility. Maybe it's the firmware that's playing up with the LoL Client?

I think your best bet is just sending in a Support Ticket to Riot with the stuff you told me and see what they say. There have been issues with Canadians having difficulty with LoL before so they might know what's up. Could be a Telus specific thing. You can tell them that your friendly Wrenchy is also kinda not sure what to do and you tried the regular stuff (like powercycling your router). Sorry I couldn't help you. >.<

Btw, you might want to erase the Netlog stuff. I could probably track down where you live with that IP info. ^^;


Yeah i kinda figured it wasn't the best thing to put on a public forum but i think it's only you and me reading this thread right now considering the view count lol

I'll try customer support but tickets take forever =(

Thanks anyways for taking the time to try ^.^
Crispy Bacon craving overload.
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
August 07 2011 20:57 GMT
#32
On August 08 2011 05:36 WirelessWaffle wrote:
Show nested quote +
On August 08 2011 05:09 MoonBear wrote:
Hm. Your internet seems fine. But since you mention it only started happening after you for the new modem+router I can't discount that possibility. Maybe it's the firmware that's playing up with the LoL Client?

I think your best bet is just sending in a Support Ticket to Riot with the stuff you told me and see what they say. There have been issues with Canadians having difficulty with LoL before so they might know what's up. Could be a Telus specific thing. You can tell them that your friendly Wrenchy is also kinda not sure what to do and you tried the regular stuff (like powercycling your router). Sorry I couldn't help you. >.<

Btw, you might want to erase the Netlog stuff. I could probably track down where you live with that IP info. ^^;


Yeah i kinda figured it wasn't the best thing to put on a public forum but i think it's only you and me reading this thread right now considering the view count lol

I'll try customer support but tickets take forever =(

Thanks anyways for taking the time to try ^.^

Customer Support Tickers should be responded to within 2-3 days now. It's a lot better than before.

No problem. Just Wrenching along here.
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
August 11 2011 18:59 GMT
#33
UPDATE: How to play on NA/EU if you are from SEA and the Launcher will not let you. Many thanks to nyxnyxnyx.
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
broz0rs
Profile Joined July 2008
United States2294 Posts
August 13 2011 07:02 GMT
#34
I get the black terrain bug fairly often.

+ Show Spoiler +
[image loading]


I'm able to fix it by restarting my computer, which is annoying to do when I am in the middle of a game. Any suggestions?
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
August 13 2011 18:35 GMT
#35
Hm. Several suggestions here.

  • Firstly, check your Video Card Drivers are up to date.
  • Secondly, maybe turn down some of the graphic settings in LoL. Sometimes if you do 'Fast Terrain' it can mess up the graphics.
  • If that doesn't work, try repairing your files. You can do this by going to the PvP Client Launcher (the one with the big PLAY button), clicking on the gear icon in the top right, and choosing repair.
  • And if all of that still doesn't help, come back and tell me. Maybe add some details about your game settings and stuff and I'll see what I can do.
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
[N3O]r3d33m3r
Profile Blog Joined July 2010
Germany673 Posts
August 17 2011 01:10 GMT
#36
Yes. You will need an account for each server you play on. Currently there is no way to transfer accounts between servers.


there is now though. you can switch for the first time from EU to Nordic East for example. the other times it will cost Riot Points
BlackMagister
Profile Joined October 2008
United States5834 Posts
August 17 2011 02:29 GMT
#37
I get a five second lag every five minutes or so, most of the time it doesn't matter but it happens enough that it usually matters every match. Is it because my computer or internet? It's very different from lag I've had in other games because it happens on a regular basis and the rest of the match the game runs smoothly.
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
August 17 2011 22:58 GMT
#38
On August 17 2011 11:29 BlackMagister wrote:
I get a five second lag every five minutes or so, most of the time it doesn't matter but it happens enough that it usually matters every match. Is it because my computer or internet? It's very different from lag I've had in other games because it happens on a regular basis and the rest of the match the game runs smoothly.

Since I don't know what your internet or machine is like, I can't comment on what it could be. It might be your internet unable to handle a sudden surge in data packets from the server, or it could be your computer not being able to cope with it.

What settings do you play on, your machine specs, and can you do a speedtest and check what kind of interet you have?
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
BlackMagister
Profile Joined October 2008
United States5834 Posts
August 18 2011 17:16 GMT
#39
Well not sure what info is needed but

Online speed check
Download Speed: 4595 kbps (574.4 KB/sec transfer rate)
Upload Speed: 605 kbps (75.6 KB/sec transfer rate)

Processor: Intel Core i3 CPU M330 @ 2.13GHz (4CPUs), ~2.1GHz
MoonBear
Profile Blog Joined November 2010
Straight outta Johto18973 Posts
August 18 2011 21:57 GMT
#40
On August 19 2011 02:16 BlackMagister wrote:
Well not sure what info is needed but

Online speed check
Download Speed: 4595 kbps (574.4 KB/sec transfer rate)
Upload Speed: 605 kbps (75.6 KB/sec transfer rate)

Processor: Intel Core i3 CPU M330 @ 2.13GHz (4CPUs), ~2.1GHz

Hm. They seem fine. Are you playing LoL on max settings? That might cause problems. Also, what programs are normally running in the background when you play LoL? If you're downloading stuff it might cause problems if the client suddenly needs to request a lot of packets from the servers.
ModeratorA dream. Do you have one that has cursed you like that? Or maybe... a wish?
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