EPTAge of Empires II HD Edition - Page 20
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Aukai
United States1183 Posts
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kmillz
United States1548 Posts
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Barbiero
Brazil5259 Posts
- If the game has not been released yet(ie, AoE2 only released on the 9th), refunds can be given without any problem to your steam wallet by asking their support service - If the game is removed from Steam without prior notice, they'll fully refund you on your wallet no questions asked(ex: The War Z) upon contacting their support. - Otherwise, no refunds barring some really extreme case steam support: http://support.steampowered.com Source: I worked with a Valve partner that resells games in Brazil, and these were the policies. | ||
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Resilient
United Kingdom1431 Posts
Warning: do not nostalgia buy like I did. At least not until its been heavily patched. | ||
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kmillz
United States1548 Posts
On April 08 2013 13:38 Resilient wrote: Such a shame that the very first game I refund on Steam is one of my very best childhood games. Warning: do not nostalgia buy like I did. At least not until its been heavily patched. I'm going to anyway. lol | ||
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blade55555
United States17423 Posts
On April 08 2013 13:38 Resilient wrote: Such a shame that the very first game I refund on Steam is one of my very best childhood games. Warning: do not nostalgia buy like I did. At least not until its been heavily patched. hehe I did and I dont' regret it. I don't have any issues though either and even if I did I still wouldn't have regretted the purchase. There was a patch today for fps issues and seems to have fixed a lot of peoples. | ||
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WindWolf
Sweden11767 Posts
Even if it's not perfect, I don't regret buying it. It is AoE2. Plus, I got the pre-order achievement | ||
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rezoacken
Canada2719 Posts
http://www.twitch.tv/major_kd/b/386973220 Well he sometimes exagerates and whine for nothing but the whole crashes, options not saving, etc is the real deal. | ||
wherebugsgo
Japan10647 Posts
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Glurkenspurk
United States1915 Posts
I get this Hello, Thank you for contacting Steam Support. If you are having issues accessing the early build of the game before 4/5/2013, the game will not work. + Show Spoiler + DUMB FUCK I SENT THE TICKET ON THE 5TH CLEARLY THE GAME WORKED. I EVEN EXPLAINED THAT I TRIED PLAYING THE GAME AND IT DIDN'T WORK | ||
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rezoacken
Canada2719 Posts
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WindWolf
Sweden11767 Posts
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nihlon
Sweden5581 Posts
On April 07 2013 18:13 overt wrote: The game isn't even officially released yet. This is the four day period where if you bought the game early at a discounted price you could have early access to it. There's a lot of whining about bugs and I admit it's frustrating that I can't even play the game because I'm on XP but the game doesn't officially come out until Tuesday. If there's still all of these errors by then bitching is a bit more understandable. Is that suppose to be a counter argument? | ||
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WindWolf
Sweden11767 Posts
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rezoacken
Canada2719 Posts
Dear rezoacken, We have refunded your purchase of the items listed below. The credit should appear in your account within several business days. Refunded items: Age of Empires II Pre-Order Transaction details: XXXXX ending with XXXX 17.97 USD Steam Wallet 0.02 USD Confirmation Number XXXXXX Date Confirmed Tue Apr 09 12:30:54 2013 | ||
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Glurkenspurk
United States1915 Posts
On April 10 2013 04:13 rezoacken wrote: Yes I got the same message. I just replied to it. Its pretty common for that kind of service to first do an automated reply, Blizzard do the same and you usually get what you want at the 3rd reply. Now I just got a message saying Hello, A staff member has replied to your question: The game has been updated with a new build to enable XP users to play. http://steamcommunity.com//app/221380 Please note that non-updated users will experience out of sync errors with the new build, so we are encouraging players to update. The game will automatically update as the new build gets through all of the global steam servers. If you would still like a refund, we can take care of that for you. Please note that we do not normally offer refunds on purchases made online. However, we will make an exception and refund titles that are still listed as available for Pre-Purchase on our website. I AM NOT USING XP WHY WOULD YOU ASSUME IM USING XP maybe I shouldn't have mentioned that the devs of this rerelease are mentally challenged in my first ticket.. | ||
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rezoacken
Canada2719 Posts
On April 10 2013 04:55 Glurkenspurk wrote: Now I just got a message saying I AM NOT USING XP WHY WOULD YOU ASSUME IM USING XP maybe I shouldn't have mentioned that the devs of this rerelease are mentally challenged in my first ticket.. Yes I received the exact same message. Then still asked for a refund. If you read the message you got there is: If you would still like a refund, we can take care of that for you. Ask a 3rd time and like me you will probably get it. Here is my whole conversation: + Show Spoiler + 1 Message by you on Sat, 6th Apr 2013 6:30 pm Hello dear steam consumer support, As a pretty big Steam consumer, but for the first time ever, I have to ask for a refund on a game that just doesn't work. I bought AOE2 HD to get what was advertised: working on current PC technology and the ability to get easy quick matches. Sadly the game for many users feels like a scam. It crashes every hour, is a lag and drop fest. It reminds me of the scandal that was War-Z. Please, this game should be removed from steam until fixed. Please, I have always had the best experience with Steam and its my go to platform to get game. Can you please provide me a refund for the game (it was around 17$) ? A sad consumer. 2 Message by Support Tech John on Tue, 9th Apr 2013 9:36 am Hello, Thank you for contacting Steam Support. If you are having issues accessing the early build of the game before 4/5/2013, the game will not work. Support for this title is provided by the original developer or publisher. Please refer to the following article for more information on contacting the support team for this title: Title: Age of Empires II HD Link: http://support.steampowered.com/kb_article.php?ref=1952-RSLX-1987 It is recommended that you complete any applicable steps on the page linked above. If you are still unable to resolve the issue, you click the blue "technical support" link provided in the article to contact the support department for this title. As an alternate resource, please check Steam Discussions for other users that may have resolved this issue. http://steamcommunity.com/app/221380/discussions/ Note: This message was sent in response to your ticket based on categorization. If this message does not apply to you, please update your 3 Message by you on Tue, 9th Apr 2013 9:54 am Hello, I'm sorry but did you check the date of my message ? It is made the 6th, not before the 5th... Also, my problems are pretty general to the game and many users. I'm still asking for a refund to what I consider a faulty product. Thank you. 4 Message by Support Tech John on Tue, 9th Apr 2013 10:18 am The game has been updated with a new build to enable XP users to play. http://steamcommunity.com//app/221380 Please note that non-updated users will experience out of sync errors with the new build, so we are encouraging players to update. The game will automatically update as the new build gets through all of the global steam servers. If you would still like a refund, we can take care of that for you. Please note that we do not normally offer refunds on purchases made online. However, we will make an exception and refund titles that are still listed as available for Pre-Purchase on our website. 5 Message by you on Tue, 9th Apr 2013 11:10 am As noted above. I use windows 7. My issues with this product are: -Crashs to desktop when selecting some features -Doesn't save any parameters from the options -Multiplayer is atrocious due to lags, player drops and a faulty matchmaking system I still ask for a refund On Tue, Apr 9, 2013 at 2:18 PM, Steam Support < email@support.steampowered.com> wrote: 7 Message by Support Tech John on Tue, 9th Apr 2013 11:31 am Hello XXXXX, As requested, we have processed a refund to your account. Your bank or credit card issuer will return the funds to your account - please allow 3-5 business days for the funds to be posted. Please note that we do not normally offer refunds on purchases made online. However, we will make an exception and refund titles that are still listed as available for Pre-Purchase on our website. The refund request must be received prior to the official release date for the item. You can see when a pre-purchased title is scheduled to officially unlock by viewing the green information bar on its store page. This only applies to preorders purchased from your account; preordered titles received or sent through the Steam Trading system cannot be refunded. We do not offer refunds for Early Access Games. | ||
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BallinWitStalin
1177 Posts
It's super easy to download this illegally with a crack. I don't even hesitate with this, as I owned the original and expansion way back in the day, so I feel pretty okay doing it since I already paid the developer money. My friends and I just play this over game ranger (just had a game this weekend!). Age of Forgotten Empires is also pretty sweet (It's an unofficial expansion). | ||
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Glurkenspurk
United States1915 Posts
On April 10 2013 05:23 BallinWitStalin wrote: Out of curiousity, why are you guys even bothering to buy the new version? 20 bucks for a slight bit of additional support and probably not that noticable graphics doesn't seem like a good deal. Maybe 5 or 10, but 20 is steep as hell. It's super easy to download this illegally with a crack. I don't even hesitate with this, as I owned the original and expansion way back in the day, so I feel pretty okay doing it since I already paid the developer money. My friends and I just play this over game ranger (just had a game this weekend!). Age of Forgotten Empires is also pretty sweet (It's an unofficial expansion). My friend and a bunch of his friends bought it and I decided to play with them. Anyway we're all disappointed as hell. I was expecting a good multiplayer ui for finding games and better compatibility changes. What did we get? No graphics options and constant crashing. | ||
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blade55555
United States17423 Posts
On April 10 2013 05:23 BallinWitStalin wrote: Out of curiousity, why are you guys even bothering to buy the new version? 20 bucks for a slight bit of additional support and probably not that noticable graphics doesn't seem like a good deal. Maybe 5 or 10, but 20 is steep as hell. It's super easy to download this illegally with a crack. I don't even hesitate with this, as I owned the original and expansion way back in the day, so I feel pretty okay doing it since I already paid the developer money. My friends and I just play this over game ranger (just had a game this weekend!). Age of Forgotten Empires is also pretty sweet (It's an unofficial expansion). Match making (albiet doesn't work very well right now) but also multiplayer. I am having no issues like a lot of people are so I dont' have any complaints. Easily worth 20$ to me and I wouldn't download this illegally because I have no reason to. 20$ isn't that much, with multiplayer support for a game I love it's been a blast. I have put more hours into aoe2HD then I have in games I spend more on. It's all about how much would you play it and what not. I mean look at the starcraft battle chest it's still 20$ and people still buy that and that games been out for over 10 years and hasn't been remade in HD. Literally I am getting games in seconds right now which is very nice and lots of games to choose from ^_^ | ||
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