Worst. Customer. Service. EVER! - Page 4

On December 29 2011 08:17 Suichoy wrote:
Incredible how he keeps saying this is "great pr".

On December 29 2011 08:06 Jibba wrote:

The executive editor of IGN's Gadget section doesn't need to say Paul is unprofessional to work with in order to get attention or traffic.


He's getting what's due. No one is even mentioning family except for him. He's the person that's bringing them into this.

On December 29 2011 13:11 jacosajh wrote:


So unprofessional behavior warrants more unprofessional behavior, as you see it then? No offense, but I would have expected more from a TL Staff Member. I'm not just talking about the direct actions of the "higher-ups" here like Kotaku and Gabe. Gabe's response to him wasn't any more professional. And maybe I'm wrong, but I don't see how anyone can interpret anything he wrote as other than "Hey I'm going to amass an army of angry nerds (in a good way) to ruin your life."

Ok, he continues to be stupid about it. I would be dumber than him not to admit that.

But I really don't see how jumping on the "OH MAW GAWD ROFLCOPTER HE'S SO STUPID LET'S FACEBOOK STALK HIM AND DIG UP INFORMATION TO THREATEN HIM AND HIS FAMILY AND TRY TO RUIN HIS LIFE IN THE NAME OF JUSTICE" bandwagon is any more sensible.

Like I said, I get upset at bad customer service as much the next guy. Heck, I bothered EPB enough about the slow fiber install at my house that a VP (or something like that) called me a few weeks ago.

He got what was due. His life is already ruined. Do you really think he'll be able to find another decent job after this? I don't know, but I don't want to kick a man while he's down.

What do you think?


P.S. I did read just about everything on this subject I could find. Christmas break with not much better to do I like to think I'm not missing any pertinent information. I'd be glad to read more on it. (I'm just like everyone else; the drama is entertaining) And I feel the same way about Nate's issue.

On December 29 2011 14:00 Gann1 wrote:
LOL this is great.

Shame about all the customers' money being held up, but at least this douche has been exposed for all to point and laugh at

On December 29 2011 14:00 Jibba wrote:

Nothing was unprofessional about what PA did. They made a public service announcement about a terrible company. If they hadn't done anything, he would've continued with his behavior in the same way he did back in the spring with that other customer. TL is a site where thousands of fools toss around the word 'unprofessional' without having a clue what it means. In this case, Paul was truly unprofessional and on top of that, tried to bully his customers.

His interview shows no remorse or acceptance that he's an asshole. His life is getting ruined because he deserves it. He's repeatedly been an ass to multiple customers and people, and on top of that has a domestic abuse record against him. If PA doesn't publish it, then absolutely nothing changes about him or his company. He continues to abuse customers and he continues to get away with it.

This isn't a guy who just had a bad day. He's just a bad guy. No one did anything to his family except for him. He introduced them to try and make people back off. Theyre his defense shield for his own misgivings.

he emailed me out of the blue, saying 'That's f***ing s***ty, you're banned from PAX,' I was like 'Who the f*** are you? That's how you introduce yourself? ... I dont want to call him out, but he could have gone about that a totally different way, he could have said, 'Hey, I run the show, that email was a little unprofessional, if you don't do something to apologize I don't want you at my show.' But he just came at me and said, indirectly, 'Hey, f*** you, you're banned from PAX.' Is that what you'd call professional?

I am mike krahulik, Pax is my show. Feel free to google me=) I can promise you that you will never have space at any future Pax event.

I do run Pax, but I also run a website called penny arcade. It’s kinda popular.

I was grinning all night as Paul sent me each new email. I am absolutely an unapologetic asshole, but I try as best I can to be your asshole.

Perhaps the TL staff (kennigit, zelniq, myself) could have conducted ourselves better in the topic, no in fact we should have conducted ourselves better in the topic. But the whole situation was so ludicrous that were left thinking "are they actually serious?" and we got caught up in the whole emotional drama of the event. So yeah, not TL's brightest day. Such a lapse in professionalism shouldn't happen, for that we apologise and it won't happen again.

On December 30 2011 04:46 jacosajh wrote:


From his interview with MSNBC.



If this is true, yes, that's unprofessional.




To me that comes off as "I'm a smug asshole". But he probably doesn't care.



Is that how you want to do a public service? To me, it seems more like an e-peen flex. Which he doesn't apologize for. Like he said, he doesn't like bullies and "maybe he's the bigger bully here now." Seems more to me like he's punishing someone since he got picked on at school. The public service was the cherry on top.

Remember when GG.net created that list of top SC players and Idra wasn't on it? All hell broke amongst TL staff. That may have even been considered a public service. A list of TOP NON-KOREAN SC players without Idra? Many considered that an illegitimate list that no one should take seriously.
http://www.teamliquid.net/forum/viewmessage.php?topic_id=181427

Plexa later apologized: http://www.teamliquid.net/blogs/viewblog.php?topic_id=181460&currentpage=2


I believe I am using the term unprofessional here in the correct way. I can't believe I've expended so much effort into this. It's whatever to me anyways. And you are entitled to your own opinions of course


Is it the customer service issue that everyone is all up in arms about? Because there is worse customer service out there.
Or is it that he continued to be an asshole afterwards? Because there are a lot of assholes that are worshiped.

I'm not saying he doesn't deserve consequences. But I'm not willing to tar and feather him.

On December 28 2011 01:54 AmericanUmlaut wrote:

To be fair, my understanding is that Ocean Marketing is separate from the company actually making the controller adaptor, which seems like a cool product. I'd hate to see a video game company get brought down by the douchiness of one hired hand.

On December 28 2011 01:27 DocNemesis wrote:


Since I used to work in a similar business like this, I can understand. Customers will not be happy that the stuff they bought will not come in time for Xmas but they can get over it, depending on their personality. The basic trick to customer satisfaction lies in one word: EMPATHY

On December 30 2011 05:51 jacosajh wrote:
He is an asshole. He had a bad day. He apologized. Whether it was heartfelt or not doesn't really matter. I think it is extremely childish to continue berating someone that has apologized publicly.

On December 30 2011 06:09 Jibba wrote:
He didn't just have a bad day. It happened before. Judging by his writing, I'd venture to say he's just normally a douche bag like that. All the other shit about domestic abuse and previous complaints/interactions seem to support that. And he is the president of the company. The first two emails may be the product of a "bad day" but his response after Dave asked for the $10 credit goes beyond that. Until Dave made that stupid "welcome to the internet" line, I thought he was being perfectly reasonable.

I think the reviews on Amazon are unwarranted, in the context of Paul's behavior. Certainly people should be complaining about N-Controller and their history of late products (I already mentioned their creator earlier) but the product itself shouldn't be 1-starred on behalf of Paul.

On December 30 2011 05:51 jacosajh wrote:
He is an asshole. He had a bad day. He apologized. Whether it was heartfelt or not doesn't really matter. I think it is extremely childish to continue berating someone that has apologized publicly.

He name dropped. He made stupid comments. A lot of people do that. Is it dumb? Extremely. But just because his was caught in writing means we crucify him in front of society? He was pretending to be a tough guy. He's immature. No one in their right mind would argue with this.

And I don't think many people are seeing that their is an apparent problem within the Avenger's business infrastructure itself. The delays in the products even long before Paul came into the scene point to massive failures within the company, outside of Ocean Marketing. Having worked contractual jobs for big and small firms myself, I know how this can be. It is extremely frustrating. It seems to me that there were A LOT of issues with the Avenger that he had no control over. Thousands of people complained. He snapped. It was wrong. Again, no one is going to argue this.

But it seems there are a lot more people making the situation worse than trying to make it better.

If anything, the Amazon reviews for the Avenger were more warranted than the treatment of Paul. He was the PR and he failed horribly. But what do you expect when you set your front-line people for failure?

For example, Comcast does not give their people the tools to solve many problems (YES I'VE ALREADY RESET MY MODEM, AND MY COMPUTER, AND MADE SURE ALL MY CONNECTIONS ARE TIGHT, AND TRIED ANOTHER COMPUTER, AND WENT TO THE LOCAL COMCAST BUILDING TO GET ANOTHER MODEM -- THE PROBLEM IS ON YOUR END). It makes me very upset. I sometimes raise my voice and give them an attitude. They do the same with me. But at the end of the day, I know the people to blame are the executives at the top.