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EDIT: Changed time to Thursday (TODAY) because everyone is saying they're going to forget. Plus the publicity is here already!
People over at /r/starcraft have been discussing our frustrations over still not having a paid name change option for SC2. The paid name change feature was announced by Blizzard over a year ago yet no feature has been implemented, nor has Blizzard said anything about it at all. Blizzard has truly lived up to their definition of the word "soon". When it boils down to it, a paid name change is basically just a database query that should only take days to implement. It's a sad state when we have to essentially beg to pay Blizzard to let us change our names.
The original discussion thread on reddit can be read here.
Every account has been given one free name change, but after using your free name change, your only chance at changing your name is either begging Blizzard via e-mail, a tactic which seems to have an extremely poor chance at working, or paying another $60 for another copy of a game. This is unacceptable. To be stuck with a name and not be able to even create a new account to make a new name like in Brood War is simple ridiculous - especially when there's no clan support for team tags.
Thus, a plan has been formed to voice our disgust at Blizzard's ignorance at the subject. On Thursday September 8, we are asking all who want the name change feature to contact Blizzard using their ticket form and tell them.
The Blizzard contact form is here.
Hopefully this "operation" will garner enough attention for Blizzard to start caring or tell us what's going on. Forum threads asking about when paid name changes are coming on Battle.net are simply getting ignored or deleted.
Thanks
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I'm frustrated as well. I opened a ticket for a name change because it causes me to get harassed periodically and Blizzard sent me some automated reply saying, "Use your free name change, if you have already used it pay us $60 and we'll throw in a new ladder account." I bumped my ticket because I wanted an actual reason and it turns out the reason is that they don't care.
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I'm guessing they will bundle battle net features with HOTS
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Yeah, I don't understand this at all. This is the easiest money they could possibly make and they haven't touched it, I can't imagine that their sales department just forgot about it.
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I wonder if they realize how much money they'd make if they made this feature happen. When I played WoW I spent and extra 50$ on server transfers and 30$ on name changes. There should be no reason for them not to implement this
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I called in 3 times and my 3rd operator was very kind and let me change it.
*The other 2 operators claimed that it was impossible... lol
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SC2 marketplace announcement is coming soon (TM), probably before HOTS, and probably in line with SC2 DOTA (or whatever its called). No chance the namechange isnt coming with this.
Sorry I don't have a link to the quote, but if you feel like fishing for it yourself, it was in a D3 gamescom interview related post on diablo.incgamers.com -- one of the ones to do with the real money auction house trading system that they're looking to implement for that game.
Edit: your petitioning is probably just gonna make them feel bad that they can't do anything about it `til the rest of the marketplace features are done ^_^
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ye also can't wait for a name change. no i don't need one but some mates do^^
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On September 08 2011 07:00 ReviLLuSion wrote:
I called in 3 times and my 3rd operator was very kind and let me change it.
*The other 2 operators claimed that it was impossible... lol
Well they probably gave you special treatment because you're a (semipro?) known comptetive gamer but I'm going to open another ticket and cite you lol.
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Meh I have tried many times they keep denying me. Those jerks going to do a ticket every day until they let me :D
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I have also had a negative experience with blizzard customer service
after they have your money they dont care about you
they just feed you some bullshit excuse why they cant help you
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ya, i remember when they said they would implement this, but they havent yet, it cant be to hard can it?
i dont wanna pay to change my name tho, but im sure some people will
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I support this. I want to change my name so badly.
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Man - this is pure profit for blizzard - I don't understand why they don't do this.
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Apparently, it would cost them more to implement paid name changes than they'd actually benefit from. So even though they said they'd do it, it won't happen for quite a while.
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Submitted a Customer Service ticket with the following text, hopefully if they get enough of these they won't ignore them.
"The paid name change service was announced over a year ago and still has yet to be implemented. I have been unable to change my name to accommodate a new team name and thus am stuck either paying another $60 for another copy (Unacceptable, I already fairly paid for your product) or using a name of a team I am no longer affiliated with (Unacceptable for a competitive medium). I respectfully request the ability to use this already implemented feature, even at a nominal fee."
UPDATE FROM BLIZ CS:
"Customer Service Representative
Greetings *********,
The StarCraft team has not given us an update on this but I would assume they are still working out the logistics of the service and how to implemented (i.e. how much to charge, etc. ). I would definitely hold off on purchasing a second copy. I would also, recommend putting your request on the SC2 forums as that is the only way to get this type of request to the Dev's and have your friends comment on the thread as well (the more the better). Let us know if you have any further questions about this or anything else."
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Is it really such a bad thing that you can't change your name? The LoL guys still only have 1.5 maps and not Riot made replay client.
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Blizzard soon is not the same as real world soon. It will come eventually. A lot of the time I have had excellent customer service from Blizzard when I needed it, maybe it is the way some people talk to them on how much they are willing to help.
Either way flooding their mail boxes will not help and is just childish. Choose a good name at the start and never put a clan tag in it until they release the clan support.
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Ugh, still don't understand why we're complaining about the lack of paid name change, when we should be complaining about the lack of free name change...just erases the stats, not too hard....jeez, I miss BW T_T
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How about instead of waiting for Saturday, we just submit trouble tickets every time we log in?
I'm up for that!
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EPT
