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BSOD & Windows failed to start

Forum Index > Tech Support
Post a Reply
Durak
Profile Blog Joined January 2008
Canada3684 Posts
July 06 2014 21:47 GMT
#1
Good day excellent Tech Support regulars,

My ~5 year old computer will not boot to Windows 7. I was playing CSGO and my computer crashed with a BSOD:

[image loading]

After which, my computer would not boot. It displays this message:

[image loading]

I am thinking that my SSD must have failed as I use a SSD for Windows and some games and a Mechanical HD for storage.

The computer specs:

+ Show Spoiler +
Antec three hundred
Corsair TX850
Intel core i7-2600k @ 4.5GHz
Asus P8P67 PRO
Corsair A70
Sapphire HD 6970 2GB GDDR5
WD 1.5TB
OCZ Vertex 2 120GB
Gskill Ripjaws X DDR3-2133 CL11-11-11-30 PC3-17000 2x4GB


I tried running the Startup Repair from the Windows 7 install disk and it failed to repair automatically.

Any help would be appreciated!
Durak
Profile Blog Joined January 2008
Canada3684 Posts
Last Edited: 2014-07-06 22:29:43
July 06 2014 22:18 GMT
#2
Had the computer off for about half an hour as I was working on something else and now it booted into Windows. I guess that's good...but I'd really like to know what is failing.

Crashed again.
[image loading]
Ropid
Profile Joined March 2009
Germany3557 Posts
July 06 2014 23:00 GMT
#3
The drive records "SMART" data. These are counters for various stats including errors. There's programs that can access that SMART data and make a guess about the health of the drive.

Try the program "CrystalDiskInfo" and see what it says. For the "raw" value column, you can switch to decimal numbers somewhere in the menu to make them readable.

It could be a memory stick failing. There's a memory test built into Windows. You can get to it if you type "memory problem" or "memory test" into the Start menu or Control Panel's search field. It wants to restart the PC to do the memory test outside of Windows. By default it only does a very short test, but there's a way to make it do a more thorough check. See if there's something about that mentioned on the screen (meaning if there's a keyboard key mentioned to get access to extra options).

If you open a command line prompt as Administrator, you can type "chkdsk /f /r" to check your Windows drive. This also wants to restart the PC and do its thing outside of Windows. You will be trapped if the drive really has a physical issue, so please save your data before you do this and be mentally prepared to perhaps not be able to use this Windows any more until you reinstall it.

It could be a random error, something not really explainable. You could try to open up and clean your PC of dust, pull graphics card and memory sticks out and rub their contacts off, pull and push on all cable connections you see. This seems stupid but could actually help in my experience.

If everything seems fine, Windows files might have gotten corrupted for some reason. Windows has a tool that can check all of its files, compare them to the originals and replace them if changed. To use it, open a command prompt window as Administrator and type the following:

sfc /scannow

You can use the PC while it does its thing.
"My goal is to replace my soul with coffee and become immortal."
Cyro
Profile Blog Joined June 2011
United Kingdom20284 Posts
July 07 2014 03:58 GMT
#4
OCZ Vertex 2 120GB


They were some of the bad drives for failure rates, so you might be right there. Ropid knows better than i do
"oh my god my overclock... I got a single WHEA error on the 23rd hour, 9 minutes" -Belial88
Durak
Profile Blog Joined January 2008
Canada3684 Posts
July 07 2014 23:49 GMT
#5
I ran CrystalDiskInfo and didn't notice anything right away. I didn't get a chance to look at it in any detail because my computer crashed again. The SSD status was listed as healthy, I think.

I ran chkdsk and it first resulted in this:

[image loading]

It hung up after that and did not restart. I force restarted and it automatically started running chkdsk again and it failed part-way through with the same "not enough space" message:

[image loading]

Aaaand, it's failing to boot into Windows again. I'll clean the computer and re-check all of the connections but I'm doubtful that that is the problem. The RAM is only a year old but I guess it could potentially be the problem instead of the SSD...
Durak
Profile Blog Joined January 2008
Canada3684 Posts
Last Edited: 2014-07-08 03:21:56
July 08 2014 02:51 GMT
#6
Cleaned and reseated everything and now my monitors are getting no signal. What the balls happened to my videocard now. Tried reseating it and that didn't help. Maybe I forgot to plug something in and I'm retarded or else I broke it. :S

Edit: the fan was spinning but they still weren't turning on... Replugged the power connectors and it took a while but now it's working again. I am so confused.


CrystalDiskInfo seems to say my SSD is all right even though chkdsk was freaking out:

[image loading]

Edit: Windows memory check didn't find anything and the computer is failing to start Windows again. I have a brand new SSD in another computer (with RAM etc.) if you think it would be worth plugging it in and trying it out for testing purposes.
Cyro
Profile Blog Joined June 2011
United Kingdom20284 Posts
July 08 2014 07:27 GMT
#7
Just looks like OS drive issue to me. I've never seen most of this stuff before, but "The disk does not have enough space to replace bad clusters detected in file xxxxx" does not sound very good
"oh my god my overclock... I got a single WHEA error on the 23rd hour, 9 minutes" -Belial88
Ropid
Profile Joined March 2009
Germany3557 Posts
July 08 2014 15:19 GMT
#8
It says it's good, but it might not interpret the data it sees right. In the list, there's entries that don't look good.

There's #BB: "reported uncorrectable errors" = 73 and #AE: "unexpected power loss count" = 27. [Does that mean it could be an issue with the cable or PSU? The PSU you have should be excellent quality.]

The things with the high numbers like #01: "raw read error rate" or #C3, those numbers don't have to mean anything bad. Those are not counts and the number instead has a special meaning only the manufacturer knows about, so there's nothing to learn out of those from what I could find.

Also, for the future, you might want to regularly look at your HDD and make screenshots and compare to see if it starts to degrade fast, then be prepared for it to die at any moment.
"My goal is to replace my soul with coffee and become immortal."
WGT-Baal
Profile Blog Joined June 2008
France3351 Posts
July 08 2014 16:32 GMT
#9
hi!

I am not really an expert but I had this exact error happen to me seemingly randomly for about 2 months until my SSD (used for boot) died on me.

So it could be that your SSD is approaching the end of its life. I now use a new SSD (well guarantee took care of it) and it's working well.

Hope it helps (sorry it s a very qualitative/undetailed answer)
Horang2 fan
Durak
Profile Blog Joined January 2008
Canada3684 Posts
July 09 2014 01:52 GMT
#10
Going to replace the SSD in the next few days and I will report on the result. Thank you all for the replies!
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