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I recently attempted to install an AMD graphics driver for my Radeon HD 7570. Installing the driver caused the display to turn mostly black, with somewhat highlighted outlines on programs and icons (looking similar to old Windows safe mode, but mostly black). To reverse this, I completely uninstalled the driver and the AMD Catalyst software. After restarting the computer, I am unable to open any games, or even video files on my computer (internet browser videos still seem to work some of the time). I attempted to reinstall the graphics driver to see if it would work after giving it another try, but to no avail.
To sum it up:
- Installed a graphics driver
- Driver caused my monitor to display things oddly
- Uninstalled driver, along with AMD Catalyst
- Now unable to play games or open video files
- Tried reinstalling drivers, among other AMD things, multiple times with no success
- Currently, no graphics drivers are installed
I downloaded the graphics driver from the Dell website, as my computer is a stock Dell XPS 8500.
After attempting to take a screenshot of how the screen looks while the driver is installed, I uninstalled the driver, then the screenshot appeared normal. To me, this would indicate that the color malfunction is from the graphics card interacting oddly with monitor. I also tried looking at the desktop through my second screen (a TV), and it looks the same as the monitor during the color malfunction.
Computer specs:
Windows 8 64-bit
Radeon HD 7570 1GB
Intel Core i5-3350P 3.10Ghz
8GB DDR3
DirectX 11
Also, when I ran DxDiag, it crashed. When I ran it again, it says it had a problem accessing Direct3D and that I have to bypass Direct3D in order to run DxDiag (otherwise, it crashes again).
Can anyone help me with this? I suck at computers and am out of ideas.
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First i would clean up my registry and any temporary files, theres a nice free program called CCleaner. Install that, clean your temp files and run the registry cleaner to get any old pointers etc.
Then download the driver from AMD's website and not Dells,
http://support.amd.com/us/gpudownload/Pages/index.aspx
plug your model number / Operating system in there, and get the latest driver.
However - i guessing as this a pre-built machine the graphics driver was already installed and you decided to update it or something?
If no luck with the first solution - you may have to spend some time digging around for your previous driver version. If i remember Dell does keep the last few versions of its drivers available. Try the last few and see if it fixes it.
If none of this works. Go to dells website and get the latest Intel chipset drivers for your model. Restart - then install the latest Intel graphics driver for your PC, reboot, then lastly install the latest GPU driver from AMD.
Let me know how its goes.
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I actually already installed the driver from AMD's website prior to making this thread, but that hasn't helped; still can't play games. I've looked for a previous driver version on the Dell website, but I can't seem to find one. I also already tried to do the latest Intel graphics driver, but when I try to install it, it says it's not applicable or something. Still, nothing has solved my issue.
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Just to be clear... was it this you tried installing?:
http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_win8-64.aspx
if not... then try that one.
If it is still messed up, you can try uninstalling the driver... Then deleting the device in device manager and then reboot.
Windows should re-discover it... then try the above driver again. [TRY THE DEVICE MANAGER TRICK AT YOUR OWN RISK...HIGHLY SUGGEST A BACKUP AND CREATE A RESTORE POINT FIRST]
If that doesn't work, try a different DVI cable...try a diff monitor as well just to make sure that isnt the issue.
Also what PSU are you using? How old is it?
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AMD drivers aren't compatible with the 7570 I think.
I tried digging around on the dell website, I imagine you tried these (http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/xps-8500?driverId=0J5R2&osCode=W764&fileId=3156033447&languageCode=en&categoryId=VI)? Otherwise, check the CD's you got with the PC. Or if there is a dell recovery partition you could try recovering that and reinstalling entirely.
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On August 08 2013 09:51 IreScath wrote:Just to be clear... was it this you tried installing?: http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_win8-64.aspxif not... then try that one. If it is still messed up, you can try uninstalling the driver... Then deleting the device in device manager and then reboot. Windows should re-discover it... then try the above driver again. [TRY THE DEVICE MANAGER TRICK AT YOUR OWN RISK...HIGHLY SUGGEST A BACKUP AND CREATE A RESTORE POINT FIRST] If that doesn't work, try a different DVI cable...try a diff monitor as well just to make sure that isnt the issue. Also what PSU are you using? How old is it?
Yes, that's the one that I installed. Might try that device manager thing later. My PSU is the stock one (460W) that came with the computer; I bought the computer in January of this year. New DVI cable didn't help with starting up games. I got to where I can install the driver from Dell without having the messed up display colors (it just worked, somehow), but I still can't play any games. At this point, I'm thinking it's become a software issue, since the monitor works fine with the driver now.
On August 08 2013 09:55 Derez wrote:
AMD drivers aren't compatible with the 7570 I think.
I tried digging around on the dell website, I imagine you tried these (http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/xps-8500?driverId=0J5R2&osCode=W764&fileId=3156033447&languageCode=en&categoryId=VI)? Otherwise, check the CD's you got with the PC. Or if there is a dell recovery partition you could try recovering that and reinstalling entirely.
Yes, I installed that one. There doesn't seem to be anymore display issues or color malfunctioning. I can play video files and watch streams/videos on Google Chrome, but not other browsers (Internet Explorer  ). I think the only problem that remains is the inability to start most games. I've tried SC2, Diablo 3, Warcraft 3, and Steam (can't open Steam at all). Planetside 2 works just fine for some reason, though.
DxDiag still has a problem accessing Direct3D successfully (when I don't bypass Direct3D, DxDiag crashes). Solving that issue might help, but I'm not sure how to fix it.
+ Show Spoiler +
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How old is your PC? I know it's a pain but Dell support should be the first port of call with something like this. It's likely a bunch of other people have had this same problem and Dell would have a fix straight away.
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EPT![[image loading]](http://i.imgur.com/E3Nhq9A.png)
