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Skype shuts off my internet - Page 2

Forum Index > Tech Support
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Prev 1 2 All
Dazed.
Profile Blog Joined March 2008
Canada3301 Posts
Last Edited: 2013-07-29 00:03:10
July 28 2013 23:46 GMT
#21
I installed skype 4.2 and my net was working alright for a couple minutes, then cut out again-- im currently on skype, and my nets working at the moment. Soo..tentative fix? Or halfway there? My pnup thing isnt checked on, nor is the alternative port option.

edit: seems stable, thanks everybody.

edit2: NOPE. Shuts my internet off about 30 seconds into a call, though it works otherwise. More things change the more they stay the same? :S
Never say Die! ||| Fight you? No, I want to kill you.
DarkNetHunter
Profile Joined October 2012
1224 Posts
July 29 2013 00:59 GMT
#22
On July 29 2013 08:46 Dazed_Spy wrote:
I installed skype 4.2 and my net was working alright for a couple minutes, then cut out again-- im currently on skype, and my nets working at the moment. Soo..tentative fix? Or halfway there? My pnup thing isnt checked on, nor is the alternative port option.

edit: seems stable, thanks everybody.

edit2: NOPE. Shuts my internet off about 30 seconds into a call, though it works otherwise. More things change the more they stay the same? :S


Hmm, that's more unusual than it not working entirely. Does your internet stay fine if you don't call, so just using the instant messaging?


Learn from the mistakes of others. You can't live long enough to make them all yourself.
Dazed.
Profile Blog Joined March 2008
Canada3301 Posts
July 29 2013 01:04 GMT
#23
On July 29 2013 09:59 DarkNetHunter wrote:
Show nested quote +
On July 29 2013 08:46 Dazed_Spy wrote:
I installed skype 4.2 and my net was working alright for a couple minutes, then cut out again-- im currently on skype, and my nets working at the moment. Soo..tentative fix? Or halfway there? My pnup thing isnt checked on, nor is the alternative port option.

edit: seems stable, thanks everybody.

edit2: NOPE. Shuts my internet off about 30 seconds into a call, though it works otherwise. More things change the more they stay the same? :S


Hmm, that's more unusual than it not working entirely. Does your internet stay fine if you don't call, so just using the instant messaging?


Instant messaging cuts it off too. If I basically just sit idle in skype my internet works, haha.
Never say Die! ||| Fight you? No, I want to kill you.
R1CH
Profile Blog Joined May 2007
Netherlands10340 Posts
July 29 2013 01:50 GMT
#24
Skype is P2P so if your router is low quality it probably drops connections due to the NAT table filling up.
AdministratorTwitter: @R1CH_TL
Dazed.
Profile Blog Joined March 2008
Canada3301 Posts
July 29 2013 01:58 GMT
#25
On July 29 2013 10:50 R1CH wrote:
Skype is P2P so if your router is low quality it probably drops connections due to the NAT table filling up.
Skype works fine on other computers in my house.
Never say Die! ||| Fight you? No, I want to kill you.
Xapti
Profile Joined April 2010
Canada2473 Posts
Last Edited: 2013-07-29 02:40:54
July 29 2013 02:30 GMT
#26
Yeah I was thinking a related thing as R1CH but didn't say anything because it works fine on other computers on the network.

While it wouldn't make much sense since it works on other computers, I'd still try bypassing the router just to see if it's router-related. (you never know, maybe somehow other computers are given DMZ or something as unlikely as that seems). Many routers also have logs which will probably give you some information on the nature of the disconnect.

Also, while you said no to 3rd party firewalls, what about Windows firewall? is it maybe not possible for Windows Firewall to even cause problems?

It's a somewhat nonsensical shot in the dark, but maybe your computer is sending more packets than other computers on your network due to being a faster machine, hence the router shutting down. Or maybe your computer running skype is the straw that broke the camel's back. Maybe other computers are using significant router resources.

Lastly, maybe there's a virus somehow using Skype, or reacting in a bad way with Skype?

Just throwing shots in the air here.
"Then he told me to tell you that he wouldn't piss on you if you were on fire" — "Well, you tell him that I said that I wouldn't piss on him if he was on Jeopardy!"
Dazed.
Profile Blog Joined March 2008
Canada3301 Posts
July 29 2013 02:40 GMT
#27
On July 29 2013 11:30 Xapti wrote:
Yeah I was thinking a related thing as R1CH but didn't say anything because it works fine on other computers on the network.

While it wouldn't make much sense since it works on other computers, I'd still try bypassing the router just to see if it's router-related. (you never know, maybe somehow other computers are given DMZ or something as unlikely as that seems).

Also, while you said no to 3rd party firewalls, what about Windows firewall? is it maybe not possible for Windows Firewall to even cause problems?

It's a somewhat nonsensical shot in the dark, but maybe your computer is sending more packets than other computers on your network due to being a faster machine, hence the router shutting down. Or maybe your computer running skype is the straw that broke the camel's back. Maybe other computers are using significant router resources.

Lastly, maybe there's a virus somehow using Skype, or reacting in a bad way with Skype?

Just throwing shots in the air here.
- No windows firewall on
- I've had this problem since I got the computer, and off and on have run virus scans and purged whatever ones I had.
- The skype issue happens whether others are using the internet or if I'm the only one.
- How do I bypass the router to see if its related?
Never say Die! ||| Fight you? No, I want to kill you.
Xapti
Profile Joined April 2010
Canada2473 Posts
July 29 2013 02:42 GMT
#28
Just plug your computer into wherever your router is getting it's signal from. Obviousy, it may be a difficult task if your computer s using wireless and is far away from the router.

I also edited my post to mention that routers typically have logs which might help you a bit.
"Then he told me to tell you that he wouldn't piss on you if you were on fire" — "Well, you tell him that I said that I wouldn't piss on him if he was on Jeopardy!"
Dazed.
Profile Blog Joined March 2008
Canada3301 Posts
July 29 2013 08:19 GMT
#29
On July 29 2013 11:42 Xapti wrote:
Just plug your computer into wherever your router is getting it's signal from. Obviousy, it may be a difficult task if your computer s using wireless and is far away from the router.

I also edited my post to mention that routers typically have logs which might help you a bit.
I feel sort of stupid, what do you mean? :S
Never say Die! ||| Fight you? No, I want to kill you.
Ropid
Profile Joined March 2009
Germany3557 Posts
Last Edited: 2013-07-29 12:07:01
July 29 2013 12:06 GMT
#30
This is how you get to the Windows Event Viewer if you don't know: + Show Spoiler +


You might find a log entry helping you in your search for a solution.

Your networking device on the motherboard also has its own bunch of settings you can tweak. One of the options might be the cause of the problem. Here's an example from this PC: http://i.imgur.com/P5qKqEB.png

Search Google for a hint about that with the name of your specific network device or manufacturer's name or name of the board. You may also find newer Windows drivers on the network device manufacturer's page compared to the website of the motherboard you have. Newer drivers might fix your problem.
"My goal is to replace my soul with coffee and become immortal."
DarkNetHunter
Profile Joined October 2012
1224 Posts
July 29 2013 13:04 GMT
#31
On July 29 2013 17:19 Dazed_Spy wrote:
Show nested quote +
On July 29 2013 11:42 Xapti wrote:
Just plug your computer into wherever your router is getting it's signal from. Obviousy, it may be a difficult task if your computer s using wireless and is far away from the router.

I also edited my post to mention that routers typically have logs which might help you a bit.
I feel sort of stupid, what do you mean? :S

He means plugging your computer directly into your modem or phone line where the router is connected to. This may or may not be possible depending if you have a hybrid modem/router device and where this is situated.

I have an unrelated idea, but have you tried any other video/call or instant messaging service and had similar issues?


Learn from the mistakes of others. You can't live long enough to make them all yourself.
Dazed.
Profile Blog Joined March 2008
Canada3301 Posts
Last Edited: 2013-07-29 18:42:20
July 29 2013 18:42 GMT
#32
On July 29 2013 22:04 DarkNetHunter wrote:
Show nested quote +
On July 29 2013 17:19 Dazed_Spy wrote:
On July 29 2013 11:42 Xapti wrote:
Just plug your computer into wherever your router is getting it's signal from. Obviousy, it may be a difficult task if your computer s using wireless and is far away from the router.

I also edited my post to mention that routers typically have logs which might help you a bit.
I feel sort of stupid, what do you mean? :S

He means plugging your computer directly into your modem or phone line where the router is connected to. This may or may not be possible depending if you have a hybrid modem/router device and where this is situated.

I have an unrelated idea, but have you tried any other video/call or instant messaging service and had similar issues?


Teamspeak and vent both work, as does Trillian, etc. Also will do that soon Ropid, thanks.
Never say Die! ||| Fight you? No, I want to kill you.
DarkNetHunter
Profile Joined October 2012
1224 Posts
July 30 2013 00:01 GMT
#33
Okay, well another suggestion I have,
Go to start(windows button) and type in Windows Update, and change it from automatically update to download updates but install manually.
Since Skype is now a microsoft product it will run through windows update, you can disable that but you have to choose it in windows updates specifically.

Learn from the mistakes of others. You can't live long enough to make them all yourself.
Dazed.
Profile Blog Joined March 2008
Canada3301 Posts
July 30 2013 01:13 GMT
#34
The Peer Name Resolution Protocol cloud did not start because the creation of the default identity failed with error code: 0x80630801.

The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Thats what I got through event viewer when I tried to use skype. I only got one hit that had specifically to do with my issue [there seems to be, I suppose, a few different errors related to Peer name protocol and a view different solutions] and it involved downloading a file thats link is now expired. Anyone got a clue?
Never say Die! ||| Fight you? No, I want to kill you.
Ropid
Profile Joined March 2009
Germany3557 Posts
July 30 2013 01:41 GMT
#35
Try this, second comment: http://www.sevenforums.com/network-sharing/29060-cant-start-peer-name-resolution-protocol.html
"My goal is to replace my soul with coffee and become immortal."
Dazed.
Profile Blog Joined March 2008
Canada3301 Posts
Last Edited: 2013-07-30 04:45:11
July 30 2013 03:51 GMT
#36
Aha, it works!

edit: fuck sakes, no it doesnt. I thought it worked because I could receive and give messages, as well as call, however it just drops like a minute after connection now, as opposed to ten seconds. So it gave the brief ILLUSION of functionality to me. Now my event viewers message has changed, to this:

Source: Application hang
The program Skype.exe version 4.2.0.187 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1340
Start Time: 01ce8cd7d0679efe
Termination Time: 7
Application Path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Report Id:


Also, source: Windows Error reporting

Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: Skype.exe
P2: 4.2.0.187
P3: 4c7f99c9
P4: 3eb5
P5: 6144
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\will\AppData\Local\Temp\WER7CD7.tmp.appcompat.txt
C:\Users\will\AppData\Local\Temp\WER7D07.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\will\AppData\Local\Microsoft\Windows\WER\ReportArchive\Critical_Skype.exe_e94ebbea142a7fc2b5c5e6f2fab6aec8adadf66_15568aac

Analysis symbol:
Rechecking for solution: 0
Report Id: 49bed0ea-f8cc-11e2-a302-902b3431eda6
Report Status: 1

Time for me to begin searching I guess :S.

edit: pretty sure this is just the consequence of me crashing my skype in rage that it cut out my internet and isnt directly related to any issue with my skype, if thats the case I dont really have any message in my event view that pertains to the issue anymore.

edit2: fixed it for real this time, deleted some i.e cache bullshit.
Never say Die! ||| Fight you? No, I want to kill you.
tymt
Profile Joined October 2010
Sweden293 Posts
July 30 2013 05:54 GMT
#37
So, is it working? This is more exciting than the code a ro24!
Dazed.
Profile Blog Joined March 2008
Canada3301 Posts
July 30 2013 06:28 GMT
#38
On July 30 2013 14:54 tymt wrote:
So, is it working? This is more exciting than the code a ro24!
LOL. Yeah, it turned into a real detective mystery, eh? its solid now.
Never say Die! ||| Fight you? No, I want to kill you.
DarkNetHunter
Profile Joined October 2012
1224 Posts
July 30 2013 14:50 GMT
#39
Congratulations on fixing it!
Learn from the mistakes of others. You can't live long enough to make them all yourself.
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