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Skype shuts off my internet

Forum Index > Tech Support
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1 2 Next All
Dazed.
Profile Blog Joined March 2008
Canada3301 Posts
Last Edited: 2013-07-27 20:24:22
July 27 2013 20:24 GMT
#1
Alright, I'm not particularly tech savvy so I dont know what information is relevant at all, so I'll just say my hardware presuming it has any relevance. intel R core i5-2500 CPU 3.30 ghz 3.70 ghz. 64 bit operating system. graphics card is a GTX 560 ti.

The problems really as simple as the title suggest. When I log into skype for a few seconds im connected, then suddenly my internet lags out. I've got a Cisco DPC3825 DOCSIS as my router. Skype works on other computers in the house, and the internet only cuts out on my end. If I sign out of skype it pops back on. I've gone to the actual skype site-- more than once-- to look for and request new information, to no real avail. IIRC the suggestions involved turning on and off a couple internet connectivity options, which had exactly zero impact. Other than that... nothing.
Never say Die! ||| Fight you? No, I want to kill you.
grs
Profile Blog Joined April 2011
Germany2339 Posts
July 27 2013 20:28 GMT
#2
In Skype, Tools >> Options >> Advanced >> Advanced Settings >> Connection >> uncheck the enable uPnP and click Save.
Dazed.
Profile Blog Joined March 2008
Canada3301 Posts
July 27 2013 20:56 GMT
#3
On July 28 2013 05:28 grs wrote:
In Skype, Tools >> Options >> Advanced >> Advanced Settings >> Connection >> uncheck the enable uPnP and click Save.
Yeah, yeah thats the connection thing they told me to change, which I did, and it doesnt fix the issue.
Never say Die! ||| Fight you? No, I want to kill you.
grs
Profile Blog Joined April 2011
Germany2339 Posts
July 27 2013 21:11 GMT
#4
On July 28 2013 05:56 Dazed_Spy wrote:
Show nested quote +
On July 28 2013 05:28 grs wrote:
In Skype, Tools >> Options >> Advanced >> Advanced Settings >> Connection >> uncheck the enable uPnP and click Save.
Yeah, yeah thats the connection thing they told me to change, which I did, and it doesnt fix the issue.

Sorry, I don't know any other solution either then
DarkNetHunter
Profile Joined October 2012
1224 Posts
July 27 2013 22:00 GMT
#5
What operating system are you using?

Also what version of Skype?
Learn from the mistakes of others. You can't live long enough to make them all yourself.
Dazed.
Profile Blog Joined March 2008
Canada3301 Posts
July 27 2013 23:16 GMT
#6
On July 28 2013 07:00 DarkNetHunter wrote:
What operating system are you using?

Also what version of Skype?
Win7, and the latest version of Skype.
Never say Die! ||| Fight you? No, I want to kill you.
R1CH
Profile Blog Joined May 2007
Netherlands10341 Posts
July 27 2013 23:29 GMT
#7
Do you have any 3rd party antivirus / security / firewall software?
AdministratorTwitter: @R1CH_TL
TL+ Member
Dazed.
Profile Blog Joined March 2008
Canada3301 Posts
Last Edited: 2013-07-28 00:46:24
July 28 2013 00:30 GMT
#8
On July 28 2013 08:29 R1CH wrote:
Do you have any 3rd party antivirus / security / firewall software?
Heh. No I dont have any, and havent since I got the computer, and this problem with skype has been a constant. It was basically the first program I installed and it did the same thing even then.
Never say Die! ||| Fight you? No, I want to kill you.
Ropid
Profile Joined March 2009
Germany3557 Posts
July 28 2013 00:38 GMT
#9
On July 28 2013 09:30 Dazed_Spy wrote:
Show nested quote +
On July 28 2013 08:29 R1CH wrote:
Do you have any 3rd party antivirus / security / firewall software?
Heh. No I dont have any, and havent seen I got the computer, and this problem with skype has been a constant. It was basically the first program I installed and it did the same thing even then.

What about weird software that came with the motherboard? Did you install any of that or did you just let Windows Update do its thing? There was some thread yesterday with a person having problems with a board using Qualcomm Atheros Killer for networking and some software related to that crashed the PC when doing certain things in SC2.
"My goal is to replace my soul with coffee and become immortal."
Dazed.
Profile Blog Joined March 2008
Canada3301 Posts
July 28 2013 00:47 GMT
#10
On July 28 2013 09:38 Ropid wrote:
Show nested quote +
On July 28 2013 09:30 Dazed_Spy wrote:
On July 28 2013 08:29 R1CH wrote:
Do you have any 3rd party antivirus / security / firewall software?
Heh. No I dont have any, and havent seen I got the computer, and this problem with skype has been a constant. It was basically the first program I installed and it did the same thing even then.

What about weird software that came with the motherboard? Did you install any of that or did you just let Windows Update do its thing? There was some thread yesterday with a person having problems with a board using Qualcomm Atheros Killer for networking and some software related to that crashed the PC when doing certain things in SC2.
I didnt install any software with my motherboard, no.
Never say Die! ||| Fight you? No, I want to kill you.
Doko
Profile Joined May 2010
Argentina1737 Posts
Last Edited: 2013-07-28 01:12:28
July 28 2013 01:11 GMT
#11
Could skype be trying to utilize a proxy and in doing so overriding some operative system default? pretty weird problem

edit: now that i think of it it would probably not be able to connect if it was.
FFGenerations
Profile Blog Joined April 2011
7088 Posts
Last Edited: 2013-07-28 02:03:16
July 28 2013 02:02 GMT
#12
skype uses the same network connection (or something) as another microsoft service, and the same connection as WAMP , causing interference/disabling of WAMP

you wont have WAMP, but try googling WAMP skype issue . there are a few solutions to that problem and one might be relevent to you
Cool BW Music Vid - youtube.com/watch?v=W54nlqJ-Nx8 ~~~~~ ᕤ OYSTERS ᕤ CLAMS ᕤ AND ᕤ CUCKOLDS ᕤ ~~~~~~ ༼ ᕤ◕◡◕ ༽ᕤ PUNCH HIM ༼ ᕤ◕◡◕ ༽ᕤ
Dazed.
Profile Blog Joined March 2008
Canada3301 Posts
July 28 2013 17:41 GMT
#13
On July 28 2013 11:02 FFGenerations wrote:
skype uses the same network connection (or something) as another microsoft service, and the same connection as WAMP , causing interference/disabling of WAMP

you wont have WAMP, but try googling WAMP skype issue . there are a few solutions to that problem and one might be relevent to you
Is this the solution your speaking of? http://stackoverflow.com/questions/4705005/how-to-solve-wamp-and-skype-conflict-on-windows-7

I tried it in the past and it didnt work, however I cant even sign into skype right now, it cuts my internet before I sign in, whereas it use to do so afterwards. I cant even access options.
Never say Die! ||| Fight you? No, I want to kill you.
Ropid
Profile Joined March 2009
Germany3557 Posts
Last Edited: 2013-07-28 17:50:27
July 28 2013 17:50 GMT
#14
There's an "Event Viewer" in Windows. You could try to see what kind of event happens in the "administrative events" section when you start Skype and the network access cuts off, and if Google finds a solution searching about that event and Skype.
"My goal is to replace my soul with coffee and become immortal."
Orcasgt24
Profile Joined August 2011
Canada3238 Posts
July 28 2013 18:52 GMT
#15
Are you connected via a cord to the router or is it via wifi?
In Hearthstone we pray to RNGesus. When Yogg-Saron hits the field, RNGod gets to work
Dazed.
Profile Blog Joined March 2008
Canada3301 Posts
July 28 2013 19:50 GMT
#16
On July 29 2013 03:52 Orcasgt24 wrote:
Are you connected via a cord to the router or is it via wifi?
Cord.
Never say Die! ||| Fight you? No, I want to kill you.
FFGenerations
Profile Blog Joined April 2011
7088 Posts
Last Edited: 2013-07-28 20:35:40
July 28 2013 20:35 GMT
#17
On July 29 2013 02:41 Dazed_Spy wrote:
Show nested quote +
On July 28 2013 11:02 FFGenerations wrote:
skype uses the same network connection (or something) as another microsoft service, and the same connection as WAMP , causing interference/disabling of WAMP

you wont have WAMP, but try googling WAMP skype issue . there are a few solutions to that problem and one might be relevent to you
Is this the solution your speaking of? http://stackoverflow.com/questions/4705005/how-to-solve-wamp-and-skype-conflict-on-windows-7

I tried it in the past and it didnt work, however I cant even sign into skype right now, it cuts my internet before I sign in, whereas it use to do so afterwards. I cant even access options.


there is another windows service that intefered with my wamp (like skype did/does) and i disabled it after reading in google search. its still probably nothing to do with your issue.
Cool BW Music Vid - youtube.com/watch?v=W54nlqJ-Nx8 ~~~~~ ᕤ OYSTERS ᕤ CLAMS ᕤ AND ᕤ CUCKOLDS ᕤ ~~~~~~ ༼ ᕤ◕◡◕ ༽ᕤ PUNCH HIM ༼ ᕤ◕◡◕ ༽ᕤ
DarkNetHunter
Profile Joined October 2012
1224 Posts
July 28 2013 20:55 GMT
#18
I know this sounds like a really unusual suggestion, but try uninstalling Skype, and downgrading to a version such as 4.2. Make sure you restart your comp in between those two though.

Google oldversion if you can't find the setup file.


Learn from the mistakes of others. You can't live long enough to make them all yourself.
StoHazzo
Profile Joined June 2012
Italy29 Posts
July 28 2013 21:11 GMT
#19
Downgrading has resolved the issue for me.

In my case, I was connecting to a wifi router, and all other computers connected can't surf on the web when the problem come up (can't even ping google).

I can't explain it to myself, how a single program can do this. Any LAN DoS software can't do better.
Like a rolling stone
DarkNetHunter
Profile Joined October 2012
1224 Posts
July 28 2013 22:25 GMT
#20
On July 29 2013 06:11 StoHazzo wrote:
Downgrading has resolved the issue for me.

In my case, I was connecting to a wifi router, and all other computers connected can't surf on the web when the problem come up (can't even ping google).

I can't explain it to myself, how a single program can do this. Any LAN DoS software can't do better.


Okay to clear up what I was thinking about when i suggested that,

Skype was bought by Microsoft at some point, and then MS being stupid as they are decided to integrate skype into their windows updates. So I think the issue might be related to that in some manner, but I'd wait for R1CH or someone else for input as to how that could be the case.


Learn from the mistakes of others. You can't live long enough to make them all yourself.
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