EPTThe problems really as simple as the title suggest. When I log into skype for a few seconds im connected, then suddenly my internet lags out. I've got a Cisco DPC3825 DOCSIS as my router. Skype works on other computers in the house, and the internet only cuts out on my end. If I sign out of skype it pops back on. I've gone to the actual skype site-- more than once-- to look for and request new information, to no real avail. IIRC the suggestions involved turning on and off a couple internet connectivity options, which had exactly zero impact. Other than that... nothing.
Skype shuts off my internet
| Forum Index > Tech Support |
|
Dazed.
Canada3301 Posts
The problems really as simple as the title suggest. When I log into skype for a few seconds im connected, then suddenly my internet lags out. I've got a Cisco DPC3825 DOCSIS as my router. Skype works on other computers in the house, and the internet only cuts out on my end. If I sign out of skype it pops back on. I've gone to the actual skype site-- more than once-- to look for and request new information, to no real avail. IIRC the suggestions involved turning on and off a couple internet connectivity options, which had exactly zero impact. Other than that... nothing. | ||
|
grs
Germany2339 Posts
| ||
|
Dazed.
Canada3301 Posts
On July 28 2013 05:28 grs wrote: Yeah, yeah thats the connection thing they told me to change, which I did, and it doesnt fix the issue.In Skype, Tools >> Options >> Advanced >> Advanced Settings >> Connection >> uncheck the enable uPnP and click Save. | ||
|
grs
Germany2339 Posts
On July 28 2013 05:56 Dazed_Spy wrote: Yeah, yeah thats the connection thing they told me to change, which I did, and it doesnt fix the issue. Sorry, I don't know any other solution either then  | ||
|
DarkNetHunter
1224 Posts
Also what version of Skype? | ||
|
Dazed.
Canada3301 Posts
On July 28 2013 07:00 DarkNetHunter wrote: Win7, and the latest version of Skype.What operating system are you using? Also what version of Skype? | ||
|
R1CH
Netherlands10340 Posts
| ||
|
Dazed.
Canada3301 Posts
On July 28 2013 08:29 R1CH wrote: Heh. No I dont have any, and havent since I got the computer, and this problem with skype has been a constant. It was basically the first program I installed and it did the same thing even then.Do you have any 3rd party antivirus / security / firewall software? | ||
|
Ropid
Germany3557 Posts
On July 28 2013 09:30 Dazed_Spy wrote: Heh. No I dont have any, and havent seen I got the computer, and this problem with skype has been a constant. It was basically the first program I installed and it did the same thing even then. What about weird software that came with the motherboard? Did you install any of that or did you just let Windows Update do its thing? There was some thread yesterday with a person having problems with a board using Qualcomm Atheros Killer for networking and some software related to that crashed the PC when doing certain things in SC2. | ||
|
Dazed.
Canada3301 Posts
On July 28 2013 09:38 Ropid wrote: I didnt install any software with my motherboard, no.What about weird software that came with the motherboard? Did you install any of that or did you just let Windows Update do its thing? There was some thread yesterday with a person having problems with a board using Qualcomm Atheros Killer for networking and some software related to that crashed the PC when doing certain things in SC2. | ||
|
Doko
Argentina1737 Posts
edit: now that i think of it it would probably not be able to connect if it was. | ||
|
FFGenerations
7088 Posts
you wont have WAMP, but try googling WAMP skype issue . there are a few solutions to that problem and one might be relevent to you | ||
|
Dazed.
Canada3301 Posts
On July 28 2013 11:02 FFGenerations wrote: Is this the solution your speaking of? http://stackoverflow.com/questions/4705005/how-to-solve-wamp-and-skype-conflict-on-windows-7 skype uses the same network connection (or something) as another microsoft service, and the same connection as WAMP , causing interference/disabling of WAMP you wont have WAMP, but try googling WAMP skype issue . there are a few solutions to that problem and one might be relevent to you I tried it in the past and it didnt work, however I cant even sign into skype right now, it cuts my internet before I sign in, whereas it use to do so afterwards. I cant even access options. | ||
|
Ropid
Germany3557 Posts
| ||
|
Orcasgt24
Canada3238 Posts
| ||
|
Dazed.
Canada3301 Posts
On July 29 2013 03:52 Orcasgt24 wrote: Cord.Are you connected via a cord to the router or is it via wifi? | ||
|
FFGenerations
7088 Posts
On July 29 2013 02:41 Dazed_Spy wrote: Is this the solution your speaking of? http://stackoverflow.com/questions/4705005/how-to-solve-wamp-and-skype-conflict-on-windows-7 I tried it in the past and it didnt work, however I cant even sign into skype right now, it cuts my internet before I sign in, whereas it use to do so afterwards. I cant even access options. there is another windows service that intefered with my wamp (like skype did/does) and i disabled it after reading in google search. its still probably nothing to do with your issue. | ||
|
DarkNetHunter
1224 Posts
Google oldversion if you can't find the setup file. | ||
|
StoHazzo
Italy28 Posts
In my case, I was connecting to a wifi router, and all other computers connected can't surf on the web when the problem come up (can't even ping google). I can't explain it to myself, how a single program can do this. Any LAN DoS software can't do better. | ||
|
DarkNetHunter
1224 Posts
On July 29 2013 06:11 StoHazzo wrote: Downgrading has resolved the issue for me. In my case, I was connecting to a wifi router, and all other computers connected can't surf on the web when the problem come up (can't even ping google). I can't explain it to myself, how a single program can do this. Any LAN DoS software can't do better. Okay to clear up what I was thinking about when i suggested that, Skype was bought by Microsoft at some point, and then MS being stupid as they are decided to integrate skype into their windows updates. So I think the issue might be related to that in some manner, but I'd wait for R1CH or someone else for input as to how that could be the case. | ||
|
Dazed.
Canada3301 Posts
edit: seems stable, thanks everybody.  edit2: NOPE. Shuts my internet off about 30 seconds into a call, though it works otherwise. More things change the more they stay the same? :S | ||
|
DarkNetHunter
1224 Posts
On July 29 2013 08:46 Dazed_Spy wrote: I installed skype 4.2 and my net was working alright for a couple minutes, then cut out again-- im currently on skype, and my nets working at the moment. Soo..tentative fix? Or halfway there? My pnup thing isnt checked on, nor is the alternative port option. edit: seems stable, thanks everybody. edit2: NOPE. Shuts my internet off about 30 seconds into a call, though it works otherwise. More things change the more they stay the same? :S Hmm, that's more unusual than it not working entirely. Does your internet stay fine if you don't call, so just using the instant messaging? | ||
|
Dazed.
Canada3301 Posts
On July 29 2013 09:59 DarkNetHunter wrote: Instant messaging cuts it off too. If I basically just sit idle in skype my internet works, haha.Hmm, that's more unusual than it not working entirely. Does your internet stay fine if you don't call, so just using the instant messaging? | ||
|
R1CH
Netherlands10340 Posts
| ||
|
Dazed.
Canada3301 Posts
On July 29 2013 10:50 R1CH wrote: Skype works fine on other computers in my house.Skype is P2P so if your router is low quality it probably drops connections due to the NAT table filling up. | ||
|
Xapti
Canada2473 Posts
While it wouldn't make much sense since it works on other computers, I'd still try bypassing the router just to see if it's router-related. (you never know, maybe somehow other computers are given DMZ or something as unlikely as that seems). Many routers also have logs which will probably give you some information on the nature of the disconnect. Also, while you said no to 3rd party firewalls, what about Windows firewall? is it maybe not possible for Windows Firewall to even cause problems? It's a somewhat nonsensical shot in the dark, but maybe your computer is sending more packets than other computers on your network due to being a faster machine, hence the router shutting down. Or maybe your computer running skype is the straw that broke the camel's back. Maybe other computers are using significant router resources. Lastly, maybe there's a virus somehow using Skype, or reacting in a bad way with Skype? Just throwing shots in the air here. | ||
|
Dazed.
Canada3301 Posts
On July 29 2013 11:30 Xapti wrote: - No windows firewall onYeah I was thinking a related thing as R1CH but didn't say anything because it works fine on other computers on the network. While it wouldn't make much sense since it works on other computers, I'd still try bypassing the router just to see if it's router-related. (you never know, maybe somehow other computers are given DMZ or something as unlikely as that seems). Also, while you said no to 3rd party firewalls, what about Windows firewall? is it maybe not possible for Windows Firewall to even cause problems? It's a somewhat nonsensical shot in the dark, but maybe your computer is sending more packets than other computers on your network due to being a faster machine, hence the router shutting down. Or maybe your computer running skype is the straw that broke the camel's back. Maybe other computers are using significant router resources. Lastly, maybe there's a virus somehow using Skype, or reacting in a bad way with Skype? Just throwing shots in the air here. - I've had this problem since I got the computer, and off and on have run virus scans and purged whatever ones I had. - The skype issue happens whether others are using the internet or if I'm the only one. - How do I bypass the router to see if its related? | ||
|
Xapti
Canada2473 Posts
I also edited my post to mention that routers typically have logs which might help you a bit. | ||
|
Dazed.
Canada3301 Posts
On July 29 2013 11:42 Xapti wrote: I feel sort of stupid, what do you mean? :SJust plug your computer into wherever your router is getting it's signal from. Obviousy, it may be a difficult task if your computer s using wireless and is far away from the router. I also edited my post to mention that routers typically have logs which might help you a bit. | ||
|
Ropid
Germany3557 Posts
You might find a log entry helping you in your search for a solution. Your networking device on the motherboard also has its own bunch of settings you can tweak. One of the options might be the cause of the problem. Here's an example from this PC: http://i.imgur.com/P5qKqEB.png Search Google for a hint about that with the name of your specific network device or manufacturer's name or name of the board. You may also find newer Windows drivers on the network device manufacturer's page compared to the website of the motherboard you have. Newer drivers might fix your problem. | ||
|
DarkNetHunter
1224 Posts
On July 29 2013 17:19 Dazed_Spy wrote: I feel sort of stupid, what do you mean? :S He means plugging your computer directly into your modem or phone line where the router is connected to. This may or may not be possible depending if you have a hybrid modem/router device and where this is situated. I have an unrelated idea, but have you tried any other video/call or instant messaging service and had similar issues? | ||
|
Dazed.
Canada3301 Posts
On July 29 2013 22:04 DarkNetHunter wrote: Teamspeak and vent both work, as does Trillian, etc. Also will do that soon Ropid, thanks.He means plugging your computer directly into your modem or phone line where the router is connected to. This may or may not be possible depending if you have a hybrid modem/router device and where this is situated. I have an unrelated idea, but have you tried any other video/call or instant messaging service and had similar issues? | ||
|
DarkNetHunter
1224 Posts
Go to start(windows button) and type in Windows Update, and change it from automatically update to download updates but install manually. Since Skype is now a microsoft product it will run through windows update, you can disable that but you have to choose it in windows updates specifically. | ||
|
Dazed.
Canada3301 Posts
The Peer Name Resolution Protocol service terminated with the following error: %%-2140993535 Thats what I got through event viewer when I tried to use skype. I only got one hit that had specifically to do with my issue [there seems to be, I suppose, a few different errors related to Peer name protocol and a view different solutions] and it involved downloading a file thats link is now expired. Anyone got a clue? | ||
|
Ropid
Germany3557 Posts
| ||
|
Dazed.
Canada3301 Posts
edit: fuck sakes, no it doesnt. I thought it worked because I could receive and give messages, as well as call, however it just drops like a minute after connection now, as opposed to ten seconds. So it gave the brief ILLUSION of functionality to me. Now my event viewers message has changed, to this: Source: Application hang The program Skype.exe version 4.2.0.187 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: 1340 Start Time: 01ce8cd7d0679efe Termination Time: 7 Application Path: C:\Program Files (x86)\Skype\Phone\Skype.exe Report Id: Also, source: Windows Error reporting Fault bucket , type 0 Event Name: AppHangB1 Response: Not available Cab Id: 0 Problem signature: P1: Skype.exe P2: 4.2.0.187 P3: 4c7f99c9 P4: 3eb5 P5: 6144 P6: P7: P8: P9: P10: Attached files: C:\Users\will\AppData\Local\Temp\WER7CD7.tmp.appcompat.txt C:\Users\will\AppData\Local\Temp\WER7D07.tmp.WERInternalMetadata.xml These files may be available here: C:\Users\will\AppData\Local\Microsoft\Windows\WER\ReportArchive\Critical_Skype.exe_e94ebbea142a7fc2b5c5e6f2fab6aec8adadf66_15568aac Analysis symbol: Rechecking for solution: 0 Report Id: 49bed0ea-f8cc-11e2-a302-902b3431eda6 Report Status: 1 Time for me to begin searching I guess :S. edit: pretty sure this is just the consequence of me crashing my skype in rage that it cut out my internet and isnt directly related to any issue with my skype, if thats the case I dont really have any message in my event view that pertains to the issue anymore. edit2: fixed it for real this time, deleted some i.e cache bullshit. | ||
|
tymt
Sweden293 Posts
| ||
|
Dazed.
Canada3301 Posts
On July 30 2013 14:54 tymt wrote: LOL. Yeah, it turned into a real detective mystery, eh? its solid now.So, is it working? This is more exciting than the code a ro24! | ||
|
DarkNetHunter
1224 Posts
| ||
| ||
