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Razer BlackWidow Ultimate Problem

Forum Index > Tech Support
Post a Reply
FiWiFaKi Jr.
Profile Joined December 2012
Canada13 Posts
December 30 2012 03:59 GMT
#1
I have had this Razer BlackWidow Ultimate for about 2 years, and I notice that I did not have any drivers installed for it. I decided to install the latest drivers off of the Razer website. I installed drivers and firmware, but all this did was crash my BlackWidow. Now, nothing works on the keyboard, and no computer will even detect it.
War... War Never Changes.
FiWiFaKi Jr.
Profile Joined December 2012
Canada13 Posts
December 30 2012 04:03 GMT
#2
Is there any fix or reason to this problem? Thank you.
War... War Never Changes.
Blisse
Profile Blog Joined July 2010
Canada3710 Posts
Last Edited: 2012-12-30 04:09:02
December 30 2012 04:06 GMT
#3
Firmware might have been faulty or crashed before uploading completely. Could you try the following one at a time and see if everything is fixed at each step? Thanks.



Reconnect your BlackWidow to the computer.

Restart your computer.

Uninstall the drivers that you installed.

Reinstall the drivers.

Download the BlackWidow Ultimate Firmware Updater and try updating the firmware again.

Download an older version of the firmware and try to update the firmware with that.


I would suggest trying the keyboard with another computer, but it seems like you've done that already, which likely means the firmware update failed, but it's worth a shot to recheck your driver installations.
There is no one like you in the universe.
FiWiFaKi Jr.
Profile Joined December 2012
Canada13 Posts
December 30 2012 04:10 GMT
#4
Could you help me out with which drivers are essential?
War... War Never Changes.
Yurick
Profile Joined February 2012
Australia22 Posts
December 30 2012 04:21 GMT
#5
The Current driver utility for Razer products is Razer Synapse 2.0, That is probably the easiest way to get a hold of drivers.
FiWiFaKi Jr.
Profile Joined December 2012
Canada13 Posts
December 30 2012 04:26 GMT
#6
"Razer Black WidowUltimate Driver v1.04" do I need this one? Thanks.
War... War Never Changes.
Blisse
Profile Blog Joined July 2010
Canada3710 Posts
Last Edited: 2012-12-30 04:35:32
December 30 2012 04:31 GMT
#7
You should be downloading from the official site. I don't know where you got v1.04.

Here's a link. The current version should be v1.05.


http://www.razersupport.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=836&nav=0,77,190,82,116


If you use Razer Synapse 2.0, you can't use the legacy drivers, so don't go that route yet.


Wait a second, the official links for the firmware updater is broken. What did you use to update the firmware the first time???
There is no one like you in the universe.
FiWiFaKi Jr.
Profile Joined December 2012
Canada13 Posts
December 30 2012 04:34 GMT
#8
Alright, thanks. Also, whenever I try to update my firmware, I click download on Razer's website, it gives me a 404 error... On all versions.
War... War Never Changes.
Blisse
Profile Blog Joined July 2010
Canada3710 Posts
December 30 2012 04:40 GMT
#9
On December 30 2012 13:34 FiWiFaKi Jr. wrote:
Alright, thanks. Also, whenever I try to update my firmware, I click download on Razer's website, it gives me a 404 error... On all versions.


But there's no option to update your firmware on the site, so could you link me what you're looking at and how you updated it in the first place?
There is no one like you in the universe.
FiWiFaKi Jr.
Profile Joined December 2012
Canada13 Posts
December 30 2012 04:45 GMT
#10
http://www.razersupport.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=645
War... War Never Changes.
Blisse
Profile Blog Joined July 2010
Canada3710 Posts
December 30 2012 04:50 GMT
#11
On December 30 2012 13:45 FiWiFaKi Jr. wrote:
http://www.razersupport.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=645


The download link for that updater dead, so how did you update your firmware beforehand, as you said in your first post?
There is no one like you in the universe.
FiWiFaKi Jr.
Profile Joined December 2012
Canada13 Posts
Last Edited: 2012-12-30 04:55:10
December 30 2012 04:54 GMT
#12
Blisse, thank you so much, I got my previously downloaded firmware updater to start up, put my keyboard in bootloader mode, and it is currently loading the firmware, although, now that it is updated, it still doesn't turn on, any advcie on that?
War... War Never Changes.
FiWiFaKi Jr.
Profile Joined December 2012
Canada13 Posts
December 30 2012 04:57 GMT
#13
I updated firmware from that website, the download link worked. Can you send my one that is working, please?
War... War Never Changes.
Blisse
Profile Blog Joined July 2010
Canada3710 Posts
Last Edited: 2012-12-30 05:09:13
December 30 2012 05:07 GMT
#14
On December 30 2012 13:57 FiWiFaKi Jr. wrote:
I updated firmware from that website, the download link worked. Can you send my one that is working, please?


Freaky, the link to that is broken for me.

If it's working and the firmware update completed 100%, could you try the keyboard on another computer to verify that it's still just the keyboard that's going weird?

Please verify that the firmware update completed, because there is also a recurring issue with failing firmware updates for the keyboard.


If it's just the keyboard, I recommend downloading that updater again and using it.

If downloading that updater again fails, you should try an earlier firmware updater. This looks safe, v1.05.

http://www.razer.or.kr/zbxe/index.php?mid=firmware&document_srl=132479&sort_index=readed_count&order_type=desc


As a side note, you should never have updated your firmware, as there is no way to get to the firmware from Razer's site for the BlackWidow Ultimate.
There is no one like you in the universe.
FiWiFaKi Jr.
Profile Joined December 2012
Canada13 Posts
December 30 2012 05:11 GMT
#15
The firmware for 1.08 did not work, and the firmware from 1.05 http://www.razersupport.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=532 didn't work either, I will try it on another computer.
War... War Never Changes.
FiWiFaKi Jr.
Profile Joined December 2012
Canada13 Posts
December 30 2012 05:13 GMT
#16
On my laptop, it doesn't work.
War... War Never Changes.
Blisse
Profile Blog Joined July 2010
Canada3710 Posts
Last Edited: 2012-12-30 05:28:43
December 30 2012 05:27 GMT
#17
Since you haven't verified whether your keyboard is connected, could you go to your Device Manager and tell me if you can find your BlackWidow under keyboards? You said the firmware is updated successfully, but the keyboard can't start up, correct?
There is no one like you in the universe.
FiWiFaKi Jr.
Profile Joined December 2012
Canada13 Posts
December 30 2012 05:33 GMT
#18
Nope, it isn't there.
War... War Never Changes.
Blisse
Profile Blog Joined July 2010
Canada3710 Posts
Last Edited: 2012-12-30 05:47:50
December 30 2012 05:41 GMT
#19
On December 30 2012 14:33 FiWiFaKi Jr. wrote:
Nope, it isn't there.


That's unfortunate.

At this point, unless you want to try another firmware, v1.04 (link) first, then I would boot into BIOS and see if you can get the keyboard working there (to say that it's not a Windows driver issue). If it is a drivers issue, try reinstalling the drivers from here. (Legacy)

Otherwise, the only choice I can offer is to use the Synapse 2.0, and all the headaches that it might bring. However, I'm sure you'd rather have an active keyboard with Synapse 2.0 problems then a bricked keyboard.

Here is the link to the Synapse 2.0 software.

http://www.razersupport.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=861

It should automatically configure your drivers properly, and hopefully detect the keyboard.
There is no one like you in the universe.
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