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Ok problem is my new Razer Lycosa. This is the second one, had to take the first one back cause the touch pad was bugging out soon as I got it out of the box.
The problem now is when I use the touch pad to pause/play, stop or skip a track of music it minimizes what ever I'm currently doing and brings the music player up. No big deal 70% of the time cept when I'm gaming.
The S/N is MT1111******** (so its not the MT0803, MT0802, MT0801 or MT07 that had so many issues but then again the first one wasn't one of those either so guess they didn't really fix it 100%)
My OS is vista. Um... any other info needed? Did 3 "acid tests" using my old dell free bee keyboard and the problem only occurs when I use the Lycosa. So any ideas? Its not a bad keyboard otherwise (then again I have only had THIS one for a few days with no real game time on it yet) I would really love if it was just something stupid/simple I'm missing and an easy fix.
So thoughts? Suggestions?
![[image loading]](http://pcflights.com/images/razer/razer-lycosa.jpg)
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Check your drivers and there might be option. Also if it has any program that control keyboard you should change its priority in task manager. You should be also able to change music player which is controled by keyboard so you wont get those minimize's etc.
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Unfortunately, Razer swears up down and sideways that the problem with these keyboards is hardware related. As best I can tell, it's actually their Configuration software. If you use it without that software, you lose the ability to swap Music player and configure macros, but the backlighting works, you can still turn off the Windows key.
I have one too, and it's a theoretically safe s/n range as well. Basically, I stopped having problems with it when I reinstalled my OS and didn't bother with the macro software since I don't use it anyway.
I suppose it COULD be a hardware issue, but since I used to have the full range of reported problems, and haven't seen any of them yet, including the keys turning off or spamming themselves, I'm entirely convinced I'm right.
On May 03 2011 21:03 FireLight wrote:
Check your drivers and there might be option. Also if it has any program that control keyboard you should change its priority in task manager. You should be also able to change music player which is controled by keyboard so you wont get those minimize's etc.
This doesn't necesarily work, I had mine configured for iTunes before I stopped using the software, but would get attacked with Windows Media Player doing this. I actually deleted the wmp.exe to stop it doing this, it was a major source of confirmation that the software was the issue instead of the keyboard.
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Actually, since it's software, and it will happily go crazy with a program that isn't associated with the touchpad (not a key), it's a bit more iffy than that.
Have you actually used one of these obscenely neurotic keyboards, or are you assuming that it responds to normal sorts of fixes? The vast majority of the internet suggests RMA at the first sign of trouble, because these things are so spastic.
The Lycosa uses it's own software to override the Windows settings for its media touchpad, and if that goes haywire, your suggestion probably won't help.
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It can't override windows settings if you change the keys shortcut.
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On May 03 2011 21:17 FireLight wrote:
It can't override windows settings if you change the keys shortcut.
Are you reading this? It is not a key. Without Razer's software installed, it doesn't launch any player at all.
Edit: As in, I just hit the button without the software, several times. Nothing. I launched WMP, and used the controls, and they worked.
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On May 03 2011 21:03 FireLight wrote:
Check your drivers and there might be option. Also if it has any program that control keyboard you should change its priority in task manager. You should be also able to change music player which is controled by keyboard so you wont get those minimize's etc.
Driver CD actually installing the software that controls it. I thought he want to remove the effects. My bad.
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Seems to be a software issue to me too. Cause now the program for the keyboard won't even open. When I started my computer up today it bugged out real bad (opening WMP over and over)
So uninstalling the driver makes it so you can use the touch pad but otherwise fixes it?
SIGH man I want this keyboard to work too. It's in theory what I was looking for in a keyboard but of course the one I like would be the one with all these issues.
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On May 04 2011 00:07 Dakkon B wrote:
Seems to be a software issue to me too. Cause now the program for the keyboard won't even open. When I started my computer up today it bugged out real bad (opening WMP over and over)
So uninstalling the driver makes it so you can use the touch pad but otherwise fixes it?
SIGH man I want this keyboard to work too. It's in theory what I was looking for in a keyboard but of course the one I like would be the one with all these issues.
If you uninstall the Razer configurator or whatever they call it, and run it on default drivers, you should fix your problems. It's worked for me for a while with 0 bugouts since the reinstall. Backlights and touchpad should still work.
Like I said, you lose the macro stuff, and I'm not sure how much you can do with media players besides WMP, but it does work like a typical media keyboard. Can still turn off windows key with the touchpad shortcut too.
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Yes, when you uninstall the software that controls it you will have a def. multimedia keyboard, but don't expect to have those lights and such, my suggestion would be, head over to razzers page and get the latest drivers/software and try installing it again.
P.S - which windows do you use?
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On May 04 2011 00:37 FireLight wrote:
Yes, when you uninstall the software that controls it you will have a def. multimedia keyboard, but don't expect to have those lights and such, my suggestion would be, head over to razzers page and get the latest drivers/software and try installing it again.
P.S - which windows do you use?
He uses Vista. Read the OP. I already stated what will and won't work, based on the keyboard sitting in front of me. New drivers don't fix the problem, thus why I uninstalled. Razer has people RMA, but funny thing, the "hardware" problem stopped as soon as I removed their crap software.
Default Windows drivers work, in both Vista and 7, with the features I listed.
Edit: Side note, don't bother contacting tech support.
I sent them this:
Issues with the Lycosa keyboard are software based, not Hardware.
My Lycosa Mirror had all the problems that have been reported for quite a
while, spamming keys senselessly, keys stopping working, and spam-loading
music players that weren't even selected in the software. I had to
reinstall Windows for other reasons, and when I did so, I chose not to
install the Razer configurator software since I don't need macros and had
bought the keyboard for other functions anyway. Since it still works like
a backlit media keyboard that I can turn the windows key off on without
the software, I've continued to use the product this way.
I haven't had a single issue with my Lycosa since I started using it
without the software, despite assurances from Razer tech support that this
was a manufacturing issue and I should RMA my keyboard. Maybe you should
test things and get your software and QA guys doing their jobs properly.
And received this response:
Hello,
You're very welcome. Enjoy the product!
Your customer number is #####
Please refer to case #:: ##### if you have any further questions.
If you need further assistance, you can also reach us online at http://www.razersupport.com. Please include all previous replies when/if responding to this message.
Best Regards,
Yusuf S. at Razer Technical Support
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I meant by vista home, basic etc.
Well, they seem be rather very welcoming.
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I had trouble with my lycosa media pad too, and I updated the drivers. Now it works perfectly. Just update the drivers and report back. Also, update vista.
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yeah suggested that before, and thats why i wanted to know what vista is he using  ) Let's see how it goes.
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Given he's done enough research to know the bit about bad S/N ranges, I would rather expect the most basic things like driver and OS updates to have been tried and failed, just like I went through before throwing the software out the window.
Usually, if people do their homework, they don't need those suggestions first. If it works, lucky him.
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On May 04 2011 02:05 JingleHell wrote:
Given he's done enough research to know the bit about bad S/N ranges, I would rather expect the most basic things like driver and OS updates to have been tried and failed, just like I went through before throwing the software out the window.
Usually, if people do their homework, they don't need those suggestions first. If it works, lucky him.
Start out simple- then escalate. Not the other way around. If he knew to update his drivers in the first place, then he can simply say "I did that already. What else can I do?"
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On May 04 2011 03:26 RoosterSamurai wrote:Show nested quote +On May 04 2011 02:05 JingleHell wrote:
Given he's done enough research to know the bit about bad S/N ranges, I would rather expect the most basic things like driver and OS updates to have been tried and failed, just like I went through before throwing the software out the window.
Usually, if people do their homework, they don't need those suggestions first. If it works, lucky him. Start out simple- then escalate. Not the other way around. If he knew to update his drivers in the first place, then he can simply say "I did that already. What else can I do?"
Given the potentially slow nature of forums, it's frequently easier to go based on the amount of knowledge/prior research that went into the question.
Someone doing enough research to know about the mass recall and verified their keyboard is outside the range is almost guaranteed to have already stumbled across suggestions of updating drivers/software/OS first, even if they wouldn't have thought of it already.
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I did update both but I'll double check (can't hurt)
Using Vista Home Premium. But let me reinstall a few updates just to make sure on both vista and the lycosa and I'll get back to ya. who knows maybe they didn't install correctly.
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Thank you! Would love to know what caused it.
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WOW ok the razer site driver v3.02 link is broken. I got it off another site but now the touch pad doesn't work at all. In the driver control window says version 3.01 which is the newest driver for it I can get, Firmware version is 2.02.
And Vista is up to date.
Any other info I missed that can help?
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Well, you can either endlessly RMA the things until you get tired of it and buy something else, or you can uninstall the Razer software and see if it's still close enough to what you wanted to use.
Or you can buy a different keyboard.
Sadly, the software is broken, and Razer refuses to hear it.
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Which is sad considering the hardware is solid but their software is something they need to seriously work on (I mean even their site software is junk). I guess we'll see how much BS I want to put up with. Any keyboards I should look into that are the same as Lycosa in style?
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On May 04 2011 06:04 Dakkon B wrote:
Which is sad considering the hardware is solid but their software is something they need to seriously work on (I mean even their site software is junk). I guess we'll see how much BS I want to put up with. Any keyboards I should look into that are the same as Lycosa in style?
What specific features do you want?
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Nothing crazy. Back lite keys are a must at this point (getting old can't use screen grow anymore) I'd like something where I can play/pause, skip music while playing Sc2 and Diablo 3  Otherwise just a solid keyboard for gaming. I liked the concept of the Lycosa with the heard phone and usb jacks on the back of the keyboard for easy plug in.
Corded.... um....Can't think ATM.
Basically everything the lycosa is SUPPOSE to be minus the buggy fail software. Thinking I might just remove the drivers and hope it works out. (to bad I payed so much for a keyboard that doesn't work right from a company that is not helping me with the problems with the product I bought from them)
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On May 04 2011 07:52 Dakkon B wrote:Nothing crazy. Back lite keys are a must at this point (getting old can't use screen grow anymore) I'd like something where I can play/pause, skip music while playing Sc2 and Diablo 3 Otherwise just a solid keyboard for gaming. I liked the concept of the Lycosa with the heard phone and usb jacks on the back of the keyboard for easy plug in. Corded.... um....Can't think ATM. Basically everything the lycosa is SUPPOSE to be minus the buggy fail software. Thinking I might just remove the drivers and hope it works out. (to bad I payed so much for a keyboard that doesn't work right from a company that is not helping me with the problems with the product I bought from them)
Indeed, same feeling. But lucky, because that's pretty much what I needed, and still have out of mine. It should treat you ok overall, but it's definately annoying to get the function of a $10 keyboard with pretty backlit keys after paying so much.
And yes, the USB/Audio jacks still work too. Basically everything that you didn't have to open the Razer software to set up continues to work without the Razer software, handily.
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WTF ok after exchanging a few emails with razer support about my Lycosa Issues I received this email...
Hello,
We apologize for the problems you have had with your Razer Product. In lieu of having to return the product for an exchange you can simply supply a picture of the unit showing the cut USB cord/audio connector and the serial number of the unit. Once we have the picture we can send out a replacement product for you. You should be able to cut the cord with a standard pair of scissors. Please be sure to show the cut USB cord/audio connector and the serial number in the same picture whenever possible.
We know that cutting the cord on a Razer product can be a bit painful for some of our devoted fans; truthfully, it makes us cringe a bit also. If you prefer to return your entire defective unit, just let us know and we will supply you with a traditional (RMA) Return Authorization Number. We just thought sending the picture would make things a bit easier and quicker for you.
Am I high or does this seem like BS to anyone else? they are asking me to cut my USB cord.... how is that a sane idea at all?
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They just want proof that you are "returning the product" If it came from them, I'd trust it. It sort of makes sense, that way they only need to pay for shipping one way.
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How does cutting the USB = proof that I am "returning the product"?
Additionally I've tried to explain to them its NOT a hardware issue but a Software. But the only solutions I get from them are hardware related. I'm almost 100% sure its the Lycosa's software but I have up to date drivers off their site but its still bugging out. At this point I'm thinking Jingle is right and I'll just have to live with an 80 dollar keyboard that has all the functionality of a 20 buck keyboard I could have gotten at walmart.
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no real surprise. Uninstalled drivers and it works 100% fine (so far). SIGH I know code is a #$%^& but debugging shouldn't be this big of an ordeal.
10 mins later
URG this thing is driving me a little crazy. reinstalled drivers just to be thorough in my testing but it seems to still be working fine. At this point I'm not sure what to make of this keyboard any more. Can't tell if it was something legitimately wrong with it or if it was just my own computer being retarded.. I just want to pay da moneys for stuff that works out of the box without all these issues
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Well, I've been talking to them about it the last few weeks, and they seem to have released new drivers in a big hurry, at their request, I'm doing their job for them and testing it. 3.02 is the new version. Unfortunately, haven't had the drivers long enough to confirm it's fixed like not using the drivers, but hey, maybe they realized they could stop losing money on this damn line.
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They give you the choice of either destroying your unit and getting a new one or sending your unit back and getting a new one. They just don't want you to have two working ones for free.
(Doesn't mean you can't just solder it back together)
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Are the new drivers still working for you? My issues seem to have gone, but I switched from Vista x64 to 7 x64 while I wasn't using the software, so I'm not sure if that could be the real reason mine works with the software now.
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I had this keyboard for 1 year and it's a piece of shit. Trackpad kept bugging and i just did nothing because i was really angry paying 80€ for this stuff.
Sometimes it just launched Winamp in middle of some arena, gving me black screen. Or it would just pass all the music for like 5s and then switch to next. Made me want to kill this keyboard, my computer, and myself.
One day some key eventually got stuck and i trashed it, swearing i would never buy any Razer products again. Well, i got myself a Naga mouse to play WoW since...
But advice: just return this.
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I uninstalled the drivers and reinstalled the v3.02 off their site and it seems to be working perfect (so far).
The issues I was having seem to have been cause by installed the new drivers on top of old ones. It was not uninstalling the old drivers properly causing errors. So if you completely clear the old drivers before installing the new ones it SEEMS to fix it.
So far its working fine. Every problem it was having before is gone. At this point the only thing about it that bugs me is that it doesn't have a mute button. (have to hold volume down button till its quite)
I'll post if any problem arise but for last 5 days since I cleared old drivers and installed the v3.02 driver its been working perfectly.
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Awesome. Wonder if they feel a little silly knowing they've done that many RMA's on perfectly good keyboards...
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Any update to this? I bought mine in august 2010, and lived with unplugging the usb until now when I have some spare time.
I'd like to see if this is fixable without sending it in.
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On June 04 2011 05:34 igotworms wrote:
Any update to this? I bought mine in august 2010, and lived with unplugging the usb until now when I have some spare time.
I'd like to see if this is fixable without sending it in.
Do you have the most recent drivers? They fixed the problem for me, and for a lot of other people, it seems.
Shortly after they got alerted to their "hardware" issue being software, or at least a combination of both.
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I am using windows vista and what i did is this:
1.Uninstall Razer Lycosa software from my computer, restart.
2.Go to the Razer website and download the driver 3.02.
3. Testing a few hours now
Everything still works except pressing play to launch iTunes (my program of choice)
I don't use macros so I dunno if they work, but once in iTunes I can use the skip song, volume control pause and play just fine.
So far I haven't noticed any bugging out. Have I done everything correctly?
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That's what got it working for me.
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I would just like to announce that I had my first glitch in 2 days. The spacebar stopped working. Simply unplugged and plugged back in....
Can anyone else report if the issue is completely gone for them. I would like to know before I go through with the product replacement.
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I just recently had my first one in a month. It's still there, but happening a lot less often. Unfortunate, really. I don't plan to return it, though, just going to deal with it until the money is there for a better keyboard.
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I had the same problem....
I returned it and upgraded to a black widow which is 100000x better and not that much more expensive
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EPT
