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On February 13 2013 00:58 Plansix wrote:Show nested quote +On February 13 2013 00:46 Thune wrote:On February 13 2013 00:43 Morga wrote:I might be wrong but couldn't the people from Europe just sell their license to someone else ? That's what I got out of this anyway. no because the license got DELETED. you cant sell it anymore because its not there anymore. Its like it never existed. and thats the problem we all talk about currently (some still dont understand it though). so we payed the double amount for the same product. I need proof of that happening. People keep claiming that the licences were "deleted" but I have not seen any evidence of this. Some people have claimed they linked several copies of SC2 to a single Bnet account, which is impossible last I checked(it was a launch). There seems to be a ton of misinformation going on.
Dude, are you insane? The only person completely misinformed here is you, who has facts from 'launchdate'. You having no information on this subject is perfectly fine, but if that's the case, why the f are you spamming in this thread?
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On February 13 2013 00:58 Plansix wrote:Show nested quote +On February 13 2013 00:46 Thune wrote:On February 13 2013 00:43 Morga wrote:I might be wrong but couldn't the people from Europe just sell their license to someone else ? That's what I got out of this anyway. no because the license got DELETED. you cant sell it anymore because its not there anymore. Its like it never existed. and thats the problem we all talk about currently (some still dont understand it though). so we payed the double amount for the same product. I need proof of that happening. People keep claiming that the licences were "deleted" but I have not seen any evidence of this. Some people have claimed they linked several copies of SC2 to a single Bnet account, which is impossible last I checked(it was a launch). There seems to be a ton of misinformation going on.
i can make you a screenshot of my account as soon as im home (i will only block my account again if i log in from work where i have a different ip). i dont think i have a screenshot from before global play when there were 2 games listed at the account page but i guess you can always google it how it looked like back then when you had 2 times the same game added.
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On February 13 2013 01:02 Elairec wrote:I would love to show you a screen shot of my two licenses of NA and EU on the same account, but now they are all merged into one stand alone. This is how it is displayed currently: ![[image loading]](http://i.imgur.com/hGtK7Pm.png) Before adding global play, it listed WoL NA client and WoL EU client in the list.
Can you log into both accounts and do you have two seperate ladder ratings?
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We're going back to the beginning of this conversation now? Just re read the thread for a full account of what is happening. Better yet, go back a couple of my posts and I explained exactly what is happening and what should be happening. All of this because we didn't create an additional account to house the extra game license; it's stupid.
On February 12 2013 22:53 Elairec wrote:
Excludos I think you are a bit confused about the situation. What you are thinking (or was told, which was wrong) is that if you have an NA and EU license on the same account, then you still have those two seperate licenses as long as you have their respective game client. I have tried this and it still limits me to a total of 3 "characters" on NA, EU, KR. If you log onto EU server from the NA client, it still brings up the account that is tied to your EU license, although you should have a completely different "character" on there from the NA license.
Something like this: I bought NA license, named Elairec. I bought EU license, named it ZergOP. Upon release of the global play (assuming I only want to play on EU, NA, KR), I should have the option to log onto NA and create a new character for my EU license, log onto EU and create a new character for my NA license, and log onto KR and create two new characters for both licenses. However what is happening is I log onto NA and am pigeonholed into playing under the character Elairec without any option to play under my EU license. Same thing happens when I log onto the EU server; I am forced to play with my EU license with no option for my NA license. When I log onto the KR server, there is only one opportunity to create a new character when there should be two. It doesn't even matter if I run the game through an EU client or NA client. In the end I (and others) paid for two games and are being held to just one being useful. If I had registered it onto another email, then there wouldn't be an issue as I would have access to two characters on NA, EU, and KR.
In the end, all I want is to be able to transfer over one of my licenses into a seperate account, for which I have NOT received a response for my ticket on. I dont care if I have to buy two HoTS to upgrade both of them - that is the only logical thing for Blizzard to have us do anyways.
Made it easy for you.
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On February 13 2013 01:08 Elairec wrote:We're going back to the beginning of this conversation now? Just re read the thread for a full account of what is happening. Better yet, go back a couple of my posts and I explained exactly what is happening and what should be happening. All of this because we didn't create an additional account to house the extra game license; it's stupid. Show nested quote +On February 12 2013 22:53 Elairec wrote:
Excludos I think you are a bit confused about the situation. What you are thinking (or was told, which was wrong) is that if you have an NA and EU license on the same account, then you still have those two seperate licenses as long as you have their respective game client. I have tried this and it still limits me to a total of 3 "characters" on NA, EU, KR. If you log onto EU server from the NA client, it still brings up the account that is tied to your EU license, although you should have a completely different "character" on there from the NA license.
Something like this: I bought NA license, named Elairec. I bought EU license, named it ZergOP. Upon release of the global play (assuming I only want to play on EU, NA, KR), I should have the option to log onto NA and create a new character for my EU license, log onto EU and create a new character for my NA license, and log onto KR and create two new characters for both licenses. However what is happening is I log onto NA and am pigeonholed into playing under the character Elairec without any option to play under my EU license. Same thing happens when I log onto the EU server; I am forced to play with my EU license with no option for my NA license. When I log onto the KR server, there is only one opportunity to create a new character when there should be two. It doesn't even matter if I run the game through an EU client or NA client. In the end I (and others) paid for two games and are being held to just one being useful. If I had registered it onto another email, then there wouldn't be an issue as I would have access to two characters on NA, EU, and KR.
In the end, all I want is to be able to transfer over one of my licenses into a seperate account, for which I have NOT received a response for my ticket on. I dont care if I have to buy two HoTS to upgrade both of them - that is the only logical thing for Blizzard to have us do anyways. Made it easy for you.
Ok, that does sound like a problem if everything is being done correctly(never discount user error or shitty instructions). But it is likely a back end issue or bug that resulted by them adding global play, rather than a poorly thought out plan to steal your money. If anything, they likely need to "merge" all the copies of SC2 since they won't be region specific any more. When they are updating databases, companies do weird stuff to keep accounts in their system and not lose data. If it is still an issue after HotS launches and they do the final changes to the servers, then people likely have good cause to complain.
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On February 13 2013 01:08 Elairec wrote:We're going back to the beginning of this conversation now? Just re read the thread for a full account of what is happening. Better yet, go back a couple of my posts and I explained exactly what is happening and what should be happening. All of this because we didn't create an additional account to house the extra game license; it's stupid. Show nested quote +On February 12 2013 22:53 Elairec wrote:
Excludos I think you are a bit confused about the situation. What you are thinking (or was told, which was wrong) is that if you have an NA and EU license on the same account, then you still have those two seperate licenses as long as you have their respective game client. I have tried this and it still limits me to a total of 3 "characters" on NA, EU, KR. If you log onto EU server from the NA client, it still brings up the account that is tied to your EU license, although you should have a completely different "character" on there from the NA license.
Something like this: I bought NA license, named Elairec. I bought EU license, named it ZergOP. Upon release of the global play (assuming I only want to play on EU, NA, KR), I should have the option to log onto NA and create a new character for my EU license, log onto EU and create a new character for my NA license, and log onto KR and create two new characters for both licenses. However what is happening is I log onto NA and am pigeonholed into playing under the character Elairec without any option to play under my EU license. Same thing happens when I log onto the EU server; I am forced to play with my EU license with no option for my NA license. When I log onto the KR server, there is only one opportunity to create a new character when there should be two. It doesn't even matter if I run the game through an EU client or NA client. In the end I (and others) paid for two games and are being held to just one being useful. If I had registered it onto another email, then there wouldn't be an issue as I would have access to two characters on NA, EU, and KR.
In the end, all I want is to be able to transfer over one of my licenses into a seperate account, for which I have NOT received a response for my ticket on. I dont care if I have to buy two HoTS to upgrade both of them - that is the only logical thing for Blizzard to have us do anyways. Made it easy for you.
Why is that the logical choice?
You purchased the right to play on EU. You purchased the right to play on NA. You still have both. Your ACCOUNT now gets access to ALL servers (- China). So what if you already had access to 1/4, 2/4, 3/4 or all 4?
Be happy with global play you now only need one copy of HotS to play on all 4 servers. If you were already planning on buying 2 copies of HotS just spend the extra $30 to buy another WoL key. (Or do it when HotS/WoL battle chest goes on sale.)
Edit:
This was probably originally planed by Blizzard to allow people like you to only need one copy of HotS to play on both your EU and NA "clients" - a reward for players with multiple regions. Most likely they later discovered it was simpler to just open global play to all licensed accounts. I understand your frustration that perhaps you would not have purchased the additional account if you knew global play would eventually be unlocked. I however would have still paid what I did (full price) when I did (+ 2 years ago) to have access to multiple servers. *If you just recently purchased your second account you can probably refuse TOS and go through the appropriate channels for a refund - although that might leave you locked from that region.*
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Received a reponse. Its an amazing one that basically says we are fucked:
Phillip
I bought the NA version of this game upon release. I then purchased a digital copy for the EU server sometime after, registering it to the same email address for ease of use. After implementation of Global play, my two licenses have been merged. I would love it if I could transfer over my EU license to a new account so as to take full advantage of the two games I purchased.
Currently people that have purchased the game once can utilize every region on the same license, as can I. However, because I purhcased two licenses(two games) I should be able to have two "characters" on each server, but I am not being given that option. The problem is that people who did the same thing I have, but put the extra license onto another email address, now have the ability to play on two different "characters" per region. We both have paid the same amount of money and should have the same access.
Also, attached is a screen shot of my account management section where it lists my SC2 games. Before global play, there was an SC2 NA edition and a SC2 EU edition, but now it's just one. Overall as stated previously I would just like to transfer my EU license to another account.Thanks for your time!
dur.png
#1 11 minutes ago
Colgentor Customer Service Representative
Hey there Phillip, I reviewed your account and the licenses on it and I'm sorry to have to say that we cannot add another license to a different battle.net account for you. While Global Play as eliminated the need for multiple licenses for multiple regions, I cannot compensate your for game content changes. If you would like to see this change I encourage you to voice your concerns on the StarCraft 2 general forum.
Thanks again for contacting Blizzard Entertainment Account and Technical services. If you have any further issues please reopen a ticket or call the ATS helpline. ATS Agents are available to take your calls 7 days a week from 10am-6pm PST. Our contact info can be found here: <https://us.battle.net/support/en/article/contact>. Have a good day and may your hits be crits and your lewts epic!
-John B. Agent Colgentor Account and Technical Services Blizzard Entertainment blizzard.com/support
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Ya that does suck. I was killing 2 birds with one stone when I bought my EU and KR extra copies... wanted global play AND smurfs.
Now I just get 1 that everyone gets for free.
Oh well... guess global play is actually a way to make me buy like 2 more copies of the game even when HotS comes out.
3 Copies of WoL pre Global play...
2 More after Global play...
3 Copies of HotS...
Ugh they got me bad.
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Then that means that we'll be able to access both licenses similar to how it currently is in WoL.
It's impossible that one key just vanishes.
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they aren't really taking anything away from you. you can still ladder on more than one region.
it's more like they're just giving free stuff to other people.
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On February 13 2013 01:34 Elairec wrote:
Received a reponse. Its an amazing one that basically says we are fucked:
Phillip
I bought the NA version of this game upon release. I then purchased a digital copy for the EU server sometime after, registering it to the same email address for ease of use. After implementation of Global play, my two licenses have been merged. I would love it if I could transfer over my EU license to a new account so as to take full advantage of the two games I purchased.
Currently people that have purchased the game once can utilize every region on the same license, as can I. However, because I purhcased two licenses(two games) I should be able to have two "characters" on each server, but I am not being given that option. The problem is that people who did the same thing I have, but put the extra license onto another email address, now have the ability to play on two different "characters" per region. We both have paid the same amount of money and should have the same access.
Also, attached is a screen shot of my account management section where it lists my SC2 games. Before global play, there was an SC2 NA edition and a SC2 EU edition, but now it's just one. Overall as stated previously I would just like to transfer my EU license to another account.Thanks for your time!
dur.png
#1 11 minutes ago
Colgentor Customer Service Representative
Hey there Phillip, I reviewed your account and the licenses on it and I'm sorry to have to say that we cannot add another license to a different battle.net account for you. While Global Play as eliminated the need for multiple licenses for multiple regions, I cannot compensate your for game content changes. If you would like to see this change I encourage you to voice your concerns on the StarCraft 2 general forum.
Thanks again for contacting Blizzard Entertainment Account and Technical services. If you have any further issues please reopen a ticket or call the ATS helpline. ATS Agents are available to take your calls 7 days a week from 10am-6pm PST. Our contact info can be found here: <https://us.battle.net/support/en/article/contact>. Have a good day and may your hits be crits and your lewts epic!
-John B. Agent Colgentor Account and Technical Services Blizzard Entertainment blizzard.com/support
They are saying they cannot do what you are asking, which is to have the accounts switched to a different battle.net account. That may be true and they have no way to transfered the SC2 information and history to a new Battle.net account. They are not saying everyone is screwed. Lots of account based systems have these limitations.
The question you should be follow up with is: "Should I be able to use both my copies of SC2 for global play and access them from every region? Is there something I can do to correct this or get both my copies to work on all servers?"
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nono, I know, but in the current form you can still access NA and EU separately
what I'm saying is that I cannot believe that they will just try to make a key vanish
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8751 Posts
On February 13 2013 01:06 Plansix wrote:Show nested quote +On February 13 2013 01:02 Elairec wrote:I would love to show you a screen shot of my two licenses of NA and EU on the same account, but now they are all merged into one stand alone. This is how it is displayed currently: Before adding global play, it listed WoL NA client and WoL EU client in the list. Can you log into both accounts and do you have two seperate ladder ratings?
I can't believe this of all issues has gotten me to break my posting hiatus but it was important to me so here I am.
I spoke to a Blizzard customer service representative about this issue, prepared to separate my accounts out if necessary, and was told this very probably wouldn't be necessary and that Blizzard would probably give me a satisfying outcome, although nothing could be confirmed/guaranteed at the moment.
I had two WoL licenses (one NA, one KR) on one b.net account, paid $40 once to upgrade that b.net account to HotS, and now have two beta licenses attached to that account. Each has its own SCII username and profile. Before I bought HotS, this account had no beta access at all.
This is what it looks like when logging into the beta:
![[image loading]](http://i.imgur.com/yQK4Fyf.png)
I blacked out my b.net account, but as you can see below that field is a dropdown menu that allows me to select which SCII account I want to play on.
Given that this is how it is in beta and the promising prediction by the customer service rep, I suggest to people with multiple SCII licenses on one b.net account to leave them on one account. It seems likely that paying $40 once will upgrade all the accounts and each account will have a separate SCII profile. The alternative is contacting Blizzard customer service and having each WoL license put on a different b.net account, which guarantees that you won't have to buy WoL ever again, but also guarantees that you will have to buy a separate HotS license for each account.
edit: The customer service rep I spoke to was perfectly willing to separate my licenses out onto different b.net accounts. I see someone else has reported that they are not willing to do so. Maybe that is true now and it wasn't before. Or maybe there is some confusion in Blizzard's office and individuals are doing what they want.
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On February 13 2013 02:08 Liquid`NonY wrote:+ Show Spoiler +On February 13 2013 01:06 Plansix wrote:Show nested quote +On February 13 2013 01:02 Elairec wrote:I would love to show you a screen shot of my two licenses of NA and EU on the same account, but now they are all merged into one stand alone. This is how it is displayed currently: Before adding global play, it listed WoL NA client and WoL EU client in the list. Can you log into both accounts and do you have two seperate ladder ratings? I can't believe this of all issues has gotten me to break my posting hiatus but it was important to me so here I am. I spoke to a Blizzard customer service representative about this issue, prepared to separate my accounts out if necessary, and was told this very probably wouldn't be necessary and that Blizzard would probably give me a satisfying outcome, although nothing could be confirmed/guaranteed at the moment. I had two WoL licenses (one NA, one KR) on one b.net account, paid $40 once to upgrade that b.net account to HotS, and now have two beta licenses attached to that account. Each has its own SCII username and profile. Before I bought HotS, this account had no beta access at all. This is what it looks like when logging into the beta: I blacked out my b.net account, but as you can see below that field is a dropdown menu that allows me to select which SCII account I want to play on. Given that this is how it is in beta and the promising prediction by the customer service rep, I suggest to people with multiple SCII licenses on one b.net account to leave them on one account. It seems likely that paying $40 once will upgrade all the accounts and each account will have a separate SCII profile. The alternative is contacting Blizzard customer service and having each WoL license put on a different b.net account, which guarantees that you won't have to buy WoL ever again, but also guarantees that you will have to buy a separate HotS license for each account.
Awsm.
That sounds very characteristic of the usual Blizzard Customer Service - pretty excelent.
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On February 13 2013 02:08 Liquid`NonY wrote:Show nested quote +On February 13 2013 01:06 Plansix wrote:On February 13 2013 01:02 Elairec wrote:I would love to show you a screen shot of my two licenses of NA and EU on the same account, but now they are all merged into one stand alone. This is how it is displayed currently: Before adding global play, it listed WoL NA client and WoL EU client in the list. Can you log into both accounts and do you have two seperate ladder ratings? I can't believe this of all issues has gotten me to break my posting hiatus but it was important to me so here I am. I spoke to a Blizzard customer service representative about this issue, prepared to separate my accounts out if necessary, and was told this very probably wouldn't be necessary and that Blizzard would probably give me a satisfying outcome, although nothing could be confirmed/guaranteed at the moment. I had two WoL licenses (one NA, one KR) on one b.net account, paid $40 once to upgrade that b.net account to HotS, and now have two beta licenses attached to that account. Each has its own SCII username and profile. Before I bought HotS, this account had no beta access at all. This is what it looks like when logging into the beta: I blacked out my b.net account, but as you can see below that field is a dropdown menu that allows me to select which SCII account I want to play on. Given that this is how it is in beta and the promising prediction by the customer service rep, I suggest to people with multiple SCII licenses on one b.net account to leave them on one account. It seems likely that paying $40 once will upgrade all the accounts and each account will have a separate SCII profile. The alternative is contacting Blizzard customer service and having each WoL license put on a different b.net account, which guarantees that you won't have to buy WoL ever again, but also guarantees that you will have to buy a separate HotS license for each account. edit: The customer service rep I spoke to was perfectly willing to separate my licenses out onto different b.net accounts. I see someone else has reported that they are not willing to do so. Maybe that is true now and it wasn't before. Or maybe there is some confusion in Blizzard's office and individuals are doing what they want.
Nony,
You are a majestic human. Thanks for taking the time. It looks like Blizzard is trying to do right by the folks that bought several copies of their game. It may not work perfectly right now, but from the sound of it, the change is pretty large.
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8751 Posts
I just want to be clear I haven't proven anything. Nothing is guaranteed. As far as I can tell, those of us with licenses for multiple regions are trying to determine whether we're better off having them all on one account or all on separate accounts. I've presented some evidence favoring having them on one account, strengthening the probability that that is the most favorable setup, but nothing is certain. Personally I have a kind of weird setup, as I have one account with NA and EU licenses, and another account with NA and KR licenses, so my bets are hedged. I've paid for HotS once and if that gets me two profiles upon release, I'll probably be happy with that. If it only gets me one, I'll pay $40 again for my second profile. In either case I won't ever be buying WoL again. GL to everyone else!
n.b. Technically I would have been better off having my NA, EU and KR licenses all on one account, so paying $40 once got me three HotS profiles. And in the worse case scenario, paying $40 twice still would have gotten me two. If you are in a situation with two of one region, and one of each other region, then I suggest having three licenses on one account. Also note that this setup of hedging your bets depends on having two accounts for the same region, so if you don't have that, then don't worry about it.
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Good news !
I have the same problem and posted a ticket on blizzard page :
+ Show Spoiler +
Hi,
I purchased a NA version at release and later a EU version to play with my friends on Eu server.
To this day I had : 1 account with 1 licence, 1 character on NA and 1 licence, 1 character on EU.
Since I've purchased the same game 2 times for the sole purpose of playing on another server, the US character became useless as no one would spend 60 dollars to play somewhere else, so the NA character became a smurf and it was fine like this.
But when global play went active, the licences merged.
Today I have : 1 account with 1 character.
Sure, the character can be played anywhere, but I lost my ability to smurf. This ability cost me 60 dollars back then.
Not only global play made my 60 dollars purchase useless but it actually took away something from me.
I would like this feature back.
Is it possible to make the licences independant ?
and got the following answer :
+ Show Spoiler +Greetings! =]
A portal opens before you, momentarily blinding you with brilliant lights. When you regain your vision, a lone warrior stands before you. (✿◠‿◠)
Thank you for contacting us, I am sorry for your issue, if you would like to have your games seperated you will have to creat a new battle.net account and move one of the license to the other account, as there is no other way to seperate the accounts.
If you have any questions regarding this issue, please do not hesitate to ask.
,___,
[O.o]
/)__)
-"--"-
Sincerely,
(¯`v´¯)
.`·.¸.·´ ?
¸.·´¸.·´¨) ¸.·*¨)
Game Master Edhwaithian
(¸.·´ (¸.·´ .·´ ¸
Customer Services
Blizzard Entertainment
battle.net/support
Now imagine this guys :
If Nony is right and they are willing to separate licence & account we could buy HotS, assign it to the account with multiple licence, request the split to another account , results --> 2 seperate accounts with WoL and HotS.
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On February 13 2013 02:08 Liquid`NonY wrote:I had two WoL licenses (one NA, one KR) on one b.net account, paid $40 once to upgrade that b.net account to HotS, and now have two beta licenses attached to that account. Each has its own SCII username and profile. Before I bought HotS, this account had no beta access at all. This is what it looks like when logging into the beta: + Show Spoiler +I blacked out my b.net account, but as you can see below that field is a dropdown menu that allows me to select which SCII account I want to play on. Given that this is how it is in beta and the promising prediction by the customer service rep, I suggest to people with multiple SCII licenses on one b.net account to leave them on one account. It seems likely that paying $40 once will upgrade all the accounts and each account will have a separate SCII profile. The alternative is contacting Blizzard customer service and having each WoL license put on a different b.net account, which guarantees that you won't have to buy WoL ever again, but also guarantees that you will have to buy a separate HotS license for each account. edit: The customer service rep I spoke to was perfectly willing to separate my licenses out onto different b.net accounts. I see someone else has reported that they are not willing to do so. Maybe that is true now and it wasn't before. Or maybe there is some confusion in Blizzard's office and individuals are doing what they want.
The customer service rep's response is promising, but I'm not sure that this settles things completely. Don't have much to add as to how things are being handled after the transition to HotS, but to add to the confusion, I only have one WoL license, but somehow also have two beta accounts:
+ Show Spoiler +
I just assumed that this was the case for everyone in the beta, but now I wonder.
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On February 13 2013 04:02 caradoc wrote:Show nested quote +On February 13 2013 02:08 Liquid`NonY wrote:I had two WoL licenses (one NA, one KR) on one b.net account, paid $40 once to upgrade that b.net account to HotS, and now have two beta licenses attached to that account. Each has its own SCII username and profile. Before I bought HotS, this account had no beta access at all. This is what it looks like when logging into the beta: + Show Spoiler +I blacked out my b.net account, but as you can see below that field is a dropdown menu that allows me to select which SCII account I want to play on. Given that this is how it is in beta and the promising prediction by the customer service rep, I suggest to people with multiple SCII licenses on one b.net account to leave them on one account. It seems likely that paying $40 once will upgrade all the accounts and each account will have a separate SCII profile. The alternative is contacting Blizzard customer service and having each WoL license put on a different b.net account, which guarantees that you won't have to buy WoL ever again, but also guarantees that you will have to buy a separate HotS license for each account. edit: The customer service rep I spoke to was perfectly willing to separate my licenses out onto different b.net accounts. I see someone else has reported that they are not willing to do so. Maybe that is true now and it wasn't before. Or maybe there is some confusion in Blizzard's office and individuals are doing what they want. The customer service rep's response is promising, but I'm not sure that this settles things completely. Don't have much to add as to how things are being handled after the transition to HotS, but to add to the confusion, I only have one WoL license, but somehow also have two beta accounts: + Show Spoiler +I just assumed that this was the case for everyone in the beta, but now I wonder.
I had the same thing show up in beta, but I had 3 Licenses(TW, EU, NA), and again only the 2 showed up.
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EPT![[image loading]](http://i.imgur.com/Dk7YGA7.jpg)
