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NOTE: This thread is no longer updated! If you have a problem, go to the Riot Support Site. |
On February 25 2012 21:52 Chiharu Harukaze wrote:
@Nicodem: Can you tell me more information? For example, your computer specs, OS, programs running, server you play on, etc. Logs and/or dxdiag are useful.
Win7 Pro 64 bit
AMD Phenom II x4 955
4 gb ram
DirectX 11
ATI Radeon HD 4850
iTunes is the only other program I run when I play. US server.
What it looks like:
+ Show Spoiler +
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@Nicode: Have you tried running a Client Repair yet? If not, try that. Then load up a Custom Game and see if things improve. If it's still crashing, let me have a look at your logs.
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On February 26 2012 05:51 Chiharu Harukaze wrote:@Nicode: Have you tried running a Client Repair yet? If not, try that. Then load up a Custom Game and see if things improve. If it's still crashing, let me have a look at your logs.
Ran the repair, loaded up a custom, still same problem. 
How do I retrieve logs?
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United States19573 Posts
Can't tell if this was answered prior (and sorry if I'm treating this like the Simple questions simple answers SCII thread):
Are in-game-preferences like item setups, runes, masteries, etc saved client side or server side?
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@cLutZ: Depends. Currently the settings are as follows.
Client Side: Recommended Items, Masteries, Chat Settings (e.g. Status Message, Chatrooms), Graphics Settings
Server Side: Runes, Champions owned, Skins owned, IP, RP, Match History, Elo
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I'm having the exact same problem as Nicode now. I haven't played LoL in like a week but now I can't get into any game at all. Just that blue box that won't go away.
Win7 Pro 64 bit
i5 2500k
8 gb ram
Nvidia 560 Ti
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@beef: Server? Have you tried a Client Repair? What is your internet connection like?
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On February 28 2012 07:34 Chiharu Harukaze wrote:
@beef: Server? Have you tried a Client Repair? What is your internet connection like?
I'm on NA. Yeah I did a client repair a few hours ago and it didn't say anything was wrong. Internet is 20 dl/1.5 ul. I've never had this problem before for the past year since I've had the game.
I think it does still put me in the game though because I can close LoL and restart and after I log in, I get the reconnect screen. But when I click reconnect, it takes me back to the blue screen.
This happens for both normal games and custom games.
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@Beef: Mmmm. Have you had any changes to your computer/internet recently? Also, can you get ahold of some logs so I can have a look at them? Also, a Netalyzr report would be nice. PM the link to me.
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On February 28 2012 08:41 Chiharu Harukaze wrote:@Beef: Mmmm. Have you had any changes to your computer/internet recently? Also, can you get ahold of some logs so I can have a look at them? Also, a Netalyzr report would be nice. PM the link to me.
PMed. No changes that I'm aware of. I am behind a router but only I use it and nothing has changed with that. I tested another computer by using my 2nd monitor but then replugged it in afterwards, so the only thing I've done hardware wise is plugging and replugging in my 2nd monitor.
I updated video drivers too but that was after I found this problem.
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Can anyone tell me how I can find out another champion's name during a game? Yes, I am super noob...
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@Sufficiency: Try pressing the Tab key.
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On February 29 2012 12:14 Chiharu Harukaze wrote:
@Sufficiency: Try pressing the Tab key.
Thanks!
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Hey Chiharu, thanks for your time and dedication first of all.
I have a very annoying problem with lag /desync in the client, just the client, NOT in game.
This is what happens frequently:
I hit Play, join a Que for Ranked. Then the estimated timer shows up, i go back to browse / watch smash <3 and wait for the sound and Que to pop up. However, this does not happen, and 1 of 2 things happens:
1. the Timer reaches easily 2-3min and more, when i try and leave the Q, i get a Lol Failure window. I cannot close the game, with X, just with right click in the windows task->close application. Even more frustrating: When closed this way, the Q Sound appears and stays in the background for a few seconds, this means the game put me in lobby and i now dodged and got a-10 penalty, i lost a good 200 elo this way already and can wait 5min to try again.
2. the game attempts to leave the Que, but then i get the sound and the message cant leave q, match imminent and am thrown into the lobby, often with not joining the chat room and missing the first bans/picks, especially fun when i m first pick and my team rants at me for missing bans / banning stuff they wanted to pick, but i cannot even read it, the game starts with mates being superpissed at me.
There is another problem linked with this in the lobby:
If the game finds a match fast enough, so i dont desync before, i join the lobby, if i am waiting for my pick patiently, this is what happens:
the countdown just ticks down while my mates/opponent team is picking, but i cannot see their picks and the game still shows me its their turn to pick, when in reality the next ones already are picking.
The game will sometimes catch back up, more often than not it wont, and i end up with a random champ, because i dont see when i m suppose to pick and cant take any active picking (i tried blind mass-clicking on a champ portrait even when i m not sure if my time has come).
I have a way to prevent that from happening though its rather inconvenient:
When i cycle through my masteries in rapid succession, I can see the cog wheel turning for a few seconds next to the masteries, and when my game desyncs in that time the new input i request with changing masteries snaps the game back in sync.
This problems occurs randomly, sometimes for a week straight, sometimes only for an hour a day.
I can use everything else without problems ( watching, streams, downloading etc.) and my "fix" of the problem shows that its something that only throws LoL off.
Do you have any idea or heard from similiar problems?
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@Brock: I'm a little confused by what you've written haha. If I'm interpreting it correctly, this is what I think you mean:
1) LoL Client doesn't inform you when queue pops if you're watching a stream. This means that when you try to exit queue, you're actually already at champion select and so you end up dodging and losing Elo. Alternatively, it means that when you reach champion select you've already missed the ban phase.
2) At the Champ Select, you're lagging behind so what you see is delayed.
3) You can't choose the right champion to pick because you game is delayed a bit.
4) If you try changing masteries, you client re-synchs.
Would that be a correct interpretation?
It's interesting you mention you don't have any errors in-game. Hm. First thing first then, can you try a Client Repair to check if it's just a corrupted file that deals with Champion Select. Also, can you do a Netalyzr and PM me the results link so I can check if it's something with your internet (unlikely since there's no in-game errors, but worth checking).
Do you have any reliable methods of reproducing this error? You mentioned watching streams. Does this only occur when watching streams, or does it happen at other times as well? How long has this been occurring for? What other processes are you running when playing LoL?
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Hi.
Ive had this problem from day one after installing LoL (about 5-7 moths ago). ive searched google and other various sites but havent found anyone with the same problem, so ill try my luck explaining it here.
Everytime I watch a youtube video or a stream the game crashes after loading screen. I can watch a stream or youtube video while playing but the next time I get to character loading screen the game crashes. So I guess this must have something to do with Flash player since both youtube and streams use it (I assume).
I have the latest version of Flash player and my latest graphic card drivers (GeForce 7900 GTX).
My current solution to this problem is that after every time ive watched a stream or a youtube clip and I wanna start playing LoL I have to log out of windows and log back in again, this takes no time at all really but its annoying that I cant watch a youtube video or a stream while in game because then I have to exit the game and then relog windows and then launch LoL again, thats slightly more annoying.
If anyone is familiar with the problem I would very much appreciate your help. If you need further information about my comp setup just ask.
Thanks in advance.
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its not like it doesnt inform me when the game starts, its more like it doesnt notice it itself on my side. so i m not exactly lagging, the game itself wouldnt notice that the game starts, extreme example: i wait 15min in the lobby, then close the game, reopen LoL, then when i connect it says you are already in a game, reconnect. i m then in a game with a random champ, whatever runes and masteries i had and the game going for ~11minutes.
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@Fts: Hm. That's odd. I can have Flash applications running fine when playing LoL. Can you try doing a Client Repair, and updating to the latest version of Adobe AIR?
@Brock: Oh, I see. Hm. Have you tried the suggestions I mentioned?
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Thanks Chiharu!. I did a client repair and updated Adobe Air from 1.1.XX to 3.XX.XX. So far so good, no crashes.
I had no idea I even had something called Adobe Air >.<
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EPT![[image loading]](http://i43.tinypic.com/xbmo1.png)
