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Tech Support and FAQ Thread - Page 13

Forum Index > LoL General
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NOTE: This thread is no longer updated! If you have a problem, go to the Riot Support Site.
0123456789
Profile Blog Joined November 2010
United States3216 Posts
Last Edited: 2012-02-07 04:12:47
February 07 2012 03:54 GMT
#241
On February 07 2012 08:20 Chiharu Harukaze wrote:
@0123456789: There are a couple of things you could try. The fastest check I guess is for you to see if any of the instructions in this or this article improve your fps. I personally found that changing the memory priority through the task manager and doing a client repair to clean the game files helped improve my fps when I'm running multiple programs while playing LoL.


Ok, so I checked out the articles, and yeah, I found out the problems to my fps issues. TY
Chiharu Harukaze
Profile Joined September 2011
12112 Posts
February 09 2012 18:03 GMT
#242
Hi there all! Quick update from me. Boompje has finished the new iLoL client for the Mac, avaliable on his website here! The client is in a Open Beta, this means that there are a few small bugs present. And any patch can break the client. It is recommend people to play a custom game or two after each patch to check their settings and to make sure nothing breaks. Any questions can be directed to Boompje on the forum on his website.
It's like, "Is the Federation's Mobile Suit some kind of monster?"
Craton
Profile Blog Joined December 2009
United States17282 Posts
February 14 2012 23:58 GMT
#243
It appears that the latest patch has broken something with the client. When a game is found, the buttons to join or wait never appear and after 30 seconds it loads the champ select screen but it's all black. Dodging at this point doesn't result in a leaver penalty. Is there anything that can be done client-side to fix it?
twitch.tv/cratonz
Chiharu Harukaze
Profile Joined September 2011
12112 Posts
Last Edited: 2012-02-15 00:26:03
February 15 2012 00:08 GMT
#244
@Craton: Hm. I have not been terribly up to date with the new patch any any tech stuff recently cause I've been busy with work. That aside, first check your Client Version and that patching hasn't messed it up. It should be Version 1.54.12_02_13_17_09 I think? It should say so in the top left hand corner of the client. If it's lower than this, try running a repair.

If the client version is fine, try going to the Client Menu (cog sign in the top right) and disable menu animations. That should help a bit. Any further problems is most likely a server related thing and should be fixed soon. I'll try get a follow up on the issue when I get some time.

EDIT: Some Hotfixes have been deployed.
It's like, "Is the Federation's Mobile Suit some kind of monster?"
Dgiese
Profile Joined July 2010
United States2687 Posts
February 15 2012 01:07 GMT
#245
So, something with LoL and firefox fucks up sound for me sometimes... I'll have firefox open, watching while the game is loading. I'll alt tab into loading screen to check how it's going and then alt tab back to firefox. Now sometimes, when the game loads I'll have no in game sound, but not always. After the game is finished sound comes right back.

Disabling and enabling sound in game doesn't seem to fix it. I know if I close firefox while in champ select (before loading starts) I never have the problem... but I like to watch streams while the game loads, cause I've got a laptop and it normally takes a couple of minutes.

If anyone else has had this kind of problem and has come up with a fix, then let me know. I've literally tried nothing to fix it yet, so there might be a really easy solution, I dunno.
Chiharu Harukaze
Profile Joined September 2011
12112 Posts
Last Edited: 2012-02-15 01:45:30
February 15 2012 01:25 GMT
#246
@Dgiese: Hm. It might be a memory problem. Firefox is a memory hog just by itself (even more when you have loads of add-ons you use like me!) and streams eat away at it too. Game Sounds not loading when you alt-tab out suggests either your sound files aren't loading properly, your memory can't handle it so it ignores it, or both. Hmmm...

Ok. Next time, you load up a game, try changing priority of LoL in your memory as shown here. Also, try turning the quality of the stream you're watching down, or pause it completely during the loading process. Kill/close any other tasks as well because that might eat away at your memory. Give it a shot and see how it goes.
It's like, "Is the Federation's Mobile Suit some kind of monster?"
Dgiese
Profile Joined July 2010
United States2687 Posts
February 15 2012 01:36 GMT
#247
Sweet. I'm just doing the client repair to try and get better fps, so I'll let you know how it goes after that. Haven't tried the priority thing before, but I always make sure the only processes I have going are firefox and LoL. But yeah, FF is a big memeory hog, so it's probably just more than my puny laptop can handle.

Thanks for the quick response!!
Chiharu Harukaze
Profile Joined September 2011
12112 Posts
February 15 2012 15:20 GMT
#248
Just an update from me! Today, every single part of the OP has been changed with new information, improved readability, or updates to older issues/topics.
It's like, "Is the Federation's Mobile Suit some kind of monster?"
Dgiese
Profile Joined July 2010
United States2687 Posts
February 15 2012 21:38 GMT
#249
Upping the priority on lol hasn't fixed the issue, nor has lowerign the quality. Maybe I;ll just have to stick to closing it before loading starts.
Chiharu Harukaze
Profile Joined September 2011
12112 Posts
February 15 2012 21:41 GMT
#250
@Dgiese: Do you mind telling me what OS you're using, and your laptop specs?
It's like, "Is the Federation's Mobile Suit some kind of monster?"
Dgiese
Profile Joined July 2010
United States2687 Posts
February 16 2012 01:55 GMT
#251
Windows 7 home premium
4gb ram
AMD A6 3.4ghz (6 core)
AMD Raedon HD 6500M (1gb iirc, maybe only 512 is dedicated though.)
and just realtek HD audio
Chiharu Harukaze
Profile Joined September 2011
12112 Posts
February 16 2012 17:02 GMT
#252
@Dgiese: Hmm... there have been some known problems with dual-core Windows 7 Machines... These have generally been limited to fps loss though. If you're using full-screen mode, try converting to borderless or windowed mode. You can change this in the in-game menu. (Do it in a Custom Game just in case something goes wrong!)

Have a read of what Brent has been posting here. Also, follow up on some of his later posts. If it's a problem due to your cores, then his advice should help.
It's like, "Is the Federation's Mobile Suit some kind of monster?"
Craton
Profile Blog Joined December 2009
United States17282 Posts
Last Edited: 2012-02-16 20:26:12
February 16 2012 20:23 GMT
#253
I had a curious case today where one of my games would not go above 15 fps (and hovered at almost exactly that number for the entire game). I tried closing about a dozen different programs and even rejoining the game, but none of that helped. However, once I completely exited out of the client and tried again, it was back to normal. I'd been playing on and off all day without incident, including 3 games immediately prior to that one.

Not sure if related: my ranked stats don't appear to be updating. If I go into my profile and then click the ranked stats tab, the champions never load at the bottom. If I then click the profile tab and the ranked stats tab again, the champions load. At least one game's stats is missing.
twitch.tv/cratonz
Chiharu Harukaze
Profile Joined September 2011
12112 Posts
February 16 2012 20:30 GMT
#254
@Craton: Mmm. As with the previous posts, there's been a lot of talk about this amongst the Wrenchies and Rioters. Prime suspect atm is dual-core processors or graphics cards that are throttling processes. The NVidia 9 Series and later seems to be particularly susceptible to this. Windows 7 also seems to be throttling the CPU with high frequency. Have a check of the settings for them. For Nvidia cards, this article has information on that. To disable CPU throttling, read this article.

Also, do try some of the earlier methods I've talked about such as changing Priority through the Task Manager. That's likely to help as well.
It's like, "Is the Federation's Mobile Suit some kind of monster?"
Dgiese
Profile Joined July 2010
United States2687 Posts
February 18 2012 19:38 GMT
#255
Ok cool I'll have a look at the posts. Thanks for your help!
Chiharu Harukaze
Profile Joined September 2011
12112 Posts
February 23 2012 23:13 GMT
#256
Just some more additions from me here. For those of you on the EU servers, Server Transfer has been taken down as there have been errors with the process. No ETA atm.
It's like, "Is the Federation's Mobile Suit some kind of monster?"
Nicodemusher
Profile Joined November 2010
United States188 Posts
February 25 2012 06:42 GMT
#257
Hundreds of games and I've never DC'd before. Tonight, every game that I tried to get in, I got into lobby, selected champ, the game made, and I got hit with a navy blue screen that went nowhere. Kept restarting and trying to reconnect, absolutely zero success. Any ideas?
Chairman Ray
Profile Blog Joined December 2009
United States11903 Posts
February 25 2012 06:45 GMT
#258
On February 25 2012 15:42 Nicodemusher wrote:
Hundreds of games and I've never DC'd before. Tonight, every game that I tried to get in, I got into lobby, selected champ, the game made, and I got hit with a navy blue screen that went nowhere. Kept restarting and trying to reconnect, absolutely zero success. Any ideas?


Is this happening before loading or after loading? Are you able to run other games like sc2?
Nicodemusher
Profile Joined November 2010
United States188 Posts
February 25 2012 07:22 GMT
#259
On February 25 2012 15:45 Chairman Ray wrote:
Show nested quote +
On February 25 2012 15:42 Nicodemusher wrote:
Hundreds of games and I've never DC'd before. Tonight, every game that I tried to get in, I got into lobby, selected champ, the game made, and I got hit with a navy blue screen that went nowhere. Kept restarting and trying to reconnect, absolutely zero success. Any ideas?


Is this happening before loading or after loading? Are you able to run other games like sc2?

Before loading. The countdown from lobby ends and then I go to the screen. I never get to the "summoning" screen where I see the teams. Yeah, I can load up SC2 and anything else. When I restart, I can even chat with friends that are in the game, but I can't connect to it...
Chiharu Harukaze
Profile Joined September 2011
12112 Posts
February 25 2012 12:52 GMT
#260
@Nicodem: Can you tell me more information? For example, your computer specs, OS, programs running, server you play on, etc. Logs and/or dxdiag are useful.
It's like, "Is the Federation's Mobile Suit some kind of monster?"
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