EPTi suspect Steam initiated this thing and this forced Sony to follow their lead.
No Man's Sky (PS4 and PC) - Page 22
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JimmyJRaynor
Canada17486 Posts
i suspect Steam initiated this thing and this forced Sony to follow their lead. | ||
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Godwrath
Spain10142 Posts
On August 29 2016 09:20 Dizmaul wrote: You're right I should of been more clear and said do you think it could perpetuate a toxic precedent. (of refunding a game after playing 50+ hours) Protecting customers against false advertisiment =/= Toxic precedent. | ||
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bo1b
Australia12814 Posts
On August 29 2016 15:18 Isualin wrote: 2 years and 2 months ago http://www.giantbomb.com/no-man-s-sky/3030-44656/forums/guys-i-dont-think-this-game-exists-1486438/ this guy was a prophet but no one couldn't hear his words because of the hype It was blindingly obvious to everyone with a single brain cell that this game was going to be a disaster. | ||
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JimmyJRaynor
Canada17486 Posts
more people are asking for refunds than are buying the game. Sony content director guy is not happy. adding to this problem is that Steam or the NMS client was not correctly tracking play time on Steam. Only 1 type of game play was being tracked. whether it was Steam's fault or the NMS client's fault.. who knows... Steam seems to track my play time on all my games just fine. if its the NMS's client that is not working properly with the Steam servers on playing time then they are a victim of their own shoddy software engineering; they pushed the game out the door before it was polished and mature. what a clusterfuck. I'd like to thank Sean Murray, Sony, and Hello Games for providing me with some free entertainment these past few weeks. | ||
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Gorsameth
Netherlands22308 Posts
At what point does 'looking for content', 'waiting for patches', 'trying to fix crashes' turn into 'theft'? When there is no specific amount of time you are willing to put as a limit your left with everything or nothing. Yes there will be people who abuse this generosity and shame on them but for Steam/Sony it is an acceptable cost of saving their reputation. ps. I assume that the developer has to pay for the refunds? Because if so then I assume Hello Games is dead at this point as their income will get destroyed by the refunds. | ||
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JimmyJRaynor
Canada17486 Posts
if you really want to get nasty with Steam you can buy a game on Credit Card; play it for 29 days and then claim to your Credit Card company that you did not make the purchase. Your CC company will charge back the purchase and Steam will probably be pretty pissed off. | ||
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Faruko
Chile34173 Posts
How can you blame people for trying to refund something they never got in the beginning, that sony dude is stupid as fuck. I think is only fair, most countries have a 3 month guarantee if X product doesnt work as advertised, this falls right in that category | ||
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JimmyJRaynor
Canada17486 Posts
at the end of the day Steam holds the hammer because they bring in the cash. | ||
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Gorsameth
Netherlands22308 Posts
On August 29 2016 21:14 JimmyJRaynor wrote: i suspect Steam does not start putting the money into the accounts of the game makers/publishers until 30 days after the actual purchase due to the Credit Card chargeback possibility. if you really want to get nasty with Steam you can buy a game on Credit Card; play it for 29 days and then claim to your Credit Card company that you did not make the purchase. Your CC company will charge back the purchase and Steam will probably be pretty pissed off. At which point Steam blocks your steam account until such a time as you remade payment. I would advise not trying this ^^ | ||
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FreakyDroid
Macedonia2616 Posts
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Plansix
United States60190 Posts
On August 29 2016 16:16 adwodon wrote: He's not a prophet, just a guy saying basically what most people with a good understanding of software development and the capabilities of small teams would tell you. If you read his current posts he actually likes the game because his expectations were far more grounded than most. This was pretty much my stance, interesting concept, doubtful they would make anything actually interesting but interesteed to see what actually came out of it, the reason I haven't bought it is because of the price point, I'm not paying £50 for what I'm pretty sure this game is. Might pick it up in 6mo - 1 year when its <£20 and has had more work done to it though. I understand the hate though, hype culture / pre-ordering is weird and doesn't exist much outside of gaming but within the context of gaming I think creators need to be very careful with what they say publicly. I don't think Murray is a bad guy, just a kind of Molyneux 2.0 but without the backing of a AAA team and Microsoft money to frantically try and make your wild hype generation a reality. This pretty much sums up Murray, the man is bad at PR and doesn’t know when to say “guys, we can’t do this.” The refunds extend to PS4 too, so it looks like everyone can get their money back if they want. Though maybe not after playing 50 hours. That’s pushing the spirit of the refund policy. | ||
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JimmyJRaynor
Canada17486 Posts
http://steamspy.com/app/275850 i wonder if this is all that out of the ordinary for most 1 time play through type games with no multiplayer or co-op component. | ||
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Laserist
Turkey4269 Posts
50 hours refund is theft when you have a game delivered a good portion of the promises during the launch. This special case is a warning message from the community and distros (steam basically) to get their shit together and stop trying scam people. That salty dude should stop spamming "50" in his twitter and ask why it is possible to refund after 50 hours and why you cannot refund all the other games. Of course some people refund after 50 hours game even though they enjoy the game and I'd call it dishonesty. But hey, guess who is the number one dishonest here! | ||
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Plansix
United States60190 Posts
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Dizmaul
United States831 Posts
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WolfintheSheep
Canada14127 Posts
The point isn't that people are abusing an open refund policy. It's that a developer screwed up enough that the distributors feel its in their best interest to give an unrestricted refund to their game specifically. They felt the PR and damage to their sale platform warranted whatever money they lose from any potential abusers (which, all things considered, there are probably a very low amount of). And depending on the game, a huge amount of time before finding out the game is terrible isn't really that abnormal. Vanilla Diablo 3 took a good 16 hours (12 of which was story repetition) before you reached the end-game content, only to find it was shallow and vapid and probably the most anti-fun design in recent history. And that's if you played one character first then immediately tried the end game content, instead of trying a couple other characters. A lot of games can and will create a lot of padding at the beginning that creates a false sense of longevity and depth. RPGs are generally the biggest offenders, but sandbox and exploration games are definitely among them. | ||
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Plansix
United States60190 Posts
At least back in the day we used to be able to sell games to our friends, but we can’t do that now a days with digital games. | ||
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Faruko
Chile34173 Posts
The whole situation here is based on broken promises (and broken game also, the game has som serious crash issues), thats, like p6 said, the exception to the rule. People arent refunding because they didnt have fun with the game but because they were sold a game that wasnt the one they actually thought they were buying. | ||
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Endymion
United States3701 Posts
edit aaaaaaand i saw the rest of his twitter posts, "stop doxing me for sharing an opinion about defending crooked developers" after he pokes an extremely well known beehive while working for the publisher of the broken game... well done sony... this guy is getting fired 100% | ||
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WolfintheSheep
Canada14127 Posts
On August 30 2016 00:18 Plansix wrote: I don’t think games should be returned if people don’t enjoy them after 16 hours. I can’t return books with shitty endings or movies that are bad. It has to be the case like No Man’s Sky, where the PR was really poor and misleading. Or where the game is straight up broken, like Arkham Knight. But those are the exception, not the rule. At least back in the day we used to be able to sell games to our friends, but we can’t do that now a days with digital games. What about a game like KotoR 2 where the entire last quarter of the game wasn't even built? I agree there shouldn't be some open ended "don't like" refund, unless the developer wants to do some money back guarantee. I'm just saying 50 hours to find out a game is busted isn't that ridiculous, depending on the game. | ||
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