EPTA recent article written by Sundance in regards to this weekends stream problems can be found here.
Contents in spoiler tags below:
+ Show Spoiler +
Friends, players, fans and partners,
First, I want to thank you for making the 2011 Pro Circuit competition in Dallas one of our largest and most successful to date. It was a stellar kickoff of our 8th season as more than 1,200 players competed throughout the weekend. The energy and excitement on the ground at the event was truly amazing, and traffic to the web site was record-breaking, with visitors from over 150 different countries.
With so many positive aspects to the event, I wanted to personally offer my sincere apologies surrounding the disappointing online broadcast. There are simply no excuses for our technological mistakes and our inability to deliver the live streams of the competition as we promised.
Your ongoing involvement in and support of competitive gaming should be rewarded, and you deserve an uninterrupted viewing experience. I wanted to provide a bit more information about the online issues for those of you that tuned into our live broadcast. Despite numerous attempts to repair the issues throughout the weekend, we were simply unable to find a solution to the extensive problems. Our tech team was not as prepared as they should have been.
On Friday, we began experiencing site stability issues and our site crashed as more than twice as many people as expected from 128 countries tuned in. We were underprepared for the epic traffic and unable to fully recover from the crash.
On Saturday, we began to experience intermittent packet loss and ping spikes that dramatically impacted stream quality and StarCraft 2 tournament play on-site. In an attempt to solve the problem, we brought in a new router and a 2000-foot fiber optic cable run, and we completely re-architected our switching and firewall fabric to accommodate the new infrastructure.
On Sunday, we determined that our efforts had not fully succeeded, and we opted to move all streams to SQ only.
Because of the inconvenience, those that purchased MLG HQ passes can opt for either a full refund or a free HQ pass for a future Pro Circuit Competition. Refunds and pass credits will be accommodated this week.
The rebroadcast of all this weekend’s matches will be playing on MLG.tv all throughout the week. Over 150 replays are already available and we will continuously upload the rest until they are all up.
We remain fully committed to bringing you HQ and SQ streams of our future Pro Circuit competitions, and we are doing everything possible to ensure that this never happens again. In the coming days, we will be reevaluating everything and bringing in a new team comprised of the most talented tech experts. No effort will be spared and we will keep you posted regarding the revamped plans.
You deserve the best events and broadcasts possible and we are dedicated to bringing that to you.
Once again, thank you again for your patience and stay tuned for ongoing updates. We are poised for a strong season and we look forward to seeing you in Columbus on June 3.
Sincerely,
Sundance
Co-Founder and CEO
First, I want to thank you for making the 2011 Pro Circuit competition in Dallas one of our largest and most successful to date. It was a stellar kickoff of our 8th season as more than 1,200 players competed throughout the weekend. The energy and excitement on the ground at the event was truly amazing, and traffic to the web site was record-breaking, with visitors from over 150 different countries.
With so many positive aspects to the event, I wanted to personally offer my sincere apologies surrounding the disappointing online broadcast. There are simply no excuses for our technological mistakes and our inability to deliver the live streams of the competition as we promised.
Your ongoing involvement in and support of competitive gaming should be rewarded, and you deserve an uninterrupted viewing experience. I wanted to provide a bit more information about the online issues for those of you that tuned into our live broadcast. Despite numerous attempts to repair the issues throughout the weekend, we were simply unable to find a solution to the extensive problems. Our tech team was not as prepared as they should have been.
On Friday, we began experiencing site stability issues and our site crashed as more than twice as many people as expected from 128 countries tuned in. We were underprepared for the epic traffic and unable to fully recover from the crash.
On Saturday, we began to experience intermittent packet loss and ping spikes that dramatically impacted stream quality and StarCraft 2 tournament play on-site. In an attempt to solve the problem, we brought in a new router and a 2000-foot fiber optic cable run, and we completely re-architected our switching and firewall fabric to accommodate the new infrastructure.
On Sunday, we determined that our efforts had not fully succeeded, and we opted to move all streams to SQ only.
Because of the inconvenience, those that purchased MLG HQ passes can opt for either a full refund or a free HQ pass for a future Pro Circuit Competition. Refunds and pass credits will be accommodated this week.
The rebroadcast of all this weekend’s matches will be playing on MLG.tv all throughout the week. Over 150 replays are already available and we will continuously upload the rest until they are all up.
We remain fully committed to bringing you HQ and SQ streams of our future Pro Circuit competitions, and we are doing everything possible to ensure that this never happens again. In the coming days, we will be reevaluating everything and bringing in a new team comprised of the most talented tech experts. No effort will be spared and we will keep you posted regarding the revamped plans.
You deserve the best events and broadcasts possible and we are dedicated to bringing that to you.
Once again, thank you again for your patience and stay tuned for ongoing updates. We are poised for a strong season and we look forward to seeing you in Columbus on June 3.
Sincerely,
Sundance
Co-Founder and CEO
