Tech support icons! - Page 3

JingleHell

United States11308 Posts

April 03 2012 22:56 GMT

#41

On April 04 2012 05:53 HackBenjamin wrote:
I would also nominate skyR, he's a smart cookie. And TheToast. And JingleHell, even though he can come off as a mean guy sometimes, he knows his shit.

I wouldn't highlight me, because I know some of my shit, and about half of my posts are either on debatable things or are attempts at helping troubleshoot, which is usually a process of trial and error, and I wouldn't want another person's suggestions to be ignored in favor of my own in those cases, as usually I throw my suggestions in there as complementary to what's already been suggested.

85% of what looks like some sort of knowledge from me is a combination of experience and analysis. The rest is just an ability to read and a willingness to broaden my knowledge.

I assure you skyR, Myrmidon, and Womwomwom at a minimum out of the regulars all knew this already.

Besides which, I'm still working on my bad habit of being a dick, and they wouldn't want to give new people the wrong impression.

TheToast

United States4808 Posts

April 03 2012 23:55 GMT

#42

On April 04 2012 05:53 HackBenjamin wrote:
I would also nominate skyR, he's a smart cookie. And TheToast. And JingleHell, even though he can come off as a mean guy sometimes, he knows his shit.

I don't want my beautiful mouse thread to be green! Bleh.

I still don't know that this suggestion is entirely the correct answer to the problems in TS, but I do think something needs to be done.

On April 04 2012 07:56 JingleHell wrote:
I wouldn't highlight me, because I know some of my shit, and about half of my posts are either on debatable things or are attempts at helping troubleshoot, which is usually a process of trial and error, and I wouldn't want another person's suggestions to be ignored in favor of my own in those cases, as usually I throw my suggestions in there as complementary to what's already been suggested.

85% of what looks like some sort of knowledge from me is a combination of experience and analysis. The rest is just an ability to read and a willingness to broaden my knowledge.

This is sort of what doing Tech Support is....

I think it's far, far more better to be able to research things and understand new concepts easily than it is to just have a static knowledge of stuff. Especially in a real world IT environment, a wealth of knowledge on hardware is nice but doesn't help when someone calls up asking for help with some software you've never even heard of. Or when mac users call. :D

As some of my earlier (much earlier, jeeze what a bump) posts in this thread illustrate, I don't always agree with you or SkyR or everyone else on things. But that comes with the subject matter. There's always going to be a range of opinions on a subject like advising someone what CPU to purchase, or whether they should look at building their own PC. But you guys always provide accurate information, which is I think, really the most important thing.

JingleHell

United States11308 Posts

April 04 2012 00:53 GMT

#43

Eh, I still think I'd be a scary sort of person to have highlighted. I wouldn't want to look like my posts were somehow better inherently than someone who's weren't highlighted. I'm still shaky enough on a lot of stuff that somebody not checking a link posted to correct me on something could be a problem. Yes, it's on them if they don't check links that get posted, but still. The cases where I'm just plain stupid aren't as infrequent as I'd prefer for something like that.

Plus, it probably wouldn't do my ego any good from anyone else's perspective.

HackBenjamin

Canada1094 Posts

April 04 2012 15:06 GMT

#44

Id rather get help from a jerk with the background in tech support and experience than waste my time with a polite idiot.

nttea

Sweden4353 Posts

September 01 2012 19:27 GMT

#45

Bumping the only decent idea I've ever had again