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Legacy of the Void Causing Computer Crashes

Forum Index > Tech Support
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Helsaad
Profile Joined April 2012
United States20 Posts
January 24 2016 04:31 GMT
#1
I have been a Starcraft II player since Wings of Liberty and I have never experienced any technical issues that could not be solved simply by Googling around for a few minutes. However, since purchasing Legacy of the Void, I have started experiences issues with my computer shutting down at random intervals, usually while ingame, sometimes in the menu screens. I believe this is directly a problem with SC2 because I can browse around on the internet in Google Chrome or open other applications just fine without any crashing.

To be more specific about my problem: when I first started playing Legacy, I did not experience any issues for about a week. After that time period, I would experience a computer crash where, at any point in time of a game, first, my screen would go blue and show a "no signal" error, then I would hear an error sound on my computer, and any other sounds that were playing at the time would finish (like songs, for example), but nothing else would load. I tried Alt+Tabbing to no avail, forcing me to force shutdown and reboot my computer. At first, this only happened every 5 games or so, but now it's happening every game and if I leave the game menus up for too long, even then. I have tried Googling my problem and found that many other people have experienced this problem, but it seems every solution is different for each person. So I've tried some of the things I've seen, but I'm not sure where to go from here.

Here's a list of what I've tried:
-Cleaning inside my tower
-Checking PC temperatures (all perfectly normal)
-Re-seating the Hard Drive
-Setting SC2 affinity to disable one of my 8 processor cores (Core 0)
-Running Battle.net and Starcraft II in compatibility mode for Windows 7
-Checking for any viruses on my PC (None located)
-Running SC2 on minimal settings
-Checking/Unchecking Vsync
-Running in Windowed, Fullscreen, and Windowed Fullscreen Modes
-Optimizing PC performance by disabling any unused processes, running turbo mode, even economic mode just to see what would happen

Here are my PC Specs:
OS: Windows 7 Home Premium 64-bit
Processor: Intel(R) Core(TM) i7-3770K CPU @ 3.50 GHz
RAM: 8 GB
Graphics Card: NVIDIA GeForce GTX 560 Ti

If more information is required, I would be more than happy to provide it; keep in mind, I'm not incredibly tech-savvy so I may need some guidance on how to obtain specific information if needed.

Thanks for any help!
Deleuze
Profile Blog Joined December 2010
United Kingdom2102 Posts
January 24 2016 09:08 GMT
#2
When you say the screen goes blue and says no signal do you mean you get a blue screen of death?

There are people far more knowledgeable on this board than I, however if you are getting BSoDs then it could be a hardware issue like failing RAM or hard drive. The link with Legacy could be purely coincidental.

There a programmes out there that can check your RAM and HD for errors, and those that can analyze the BSoD dump.

Are there any codes that come up on screen?

Either way, would strongly recommend you back up all your data.
“An image of thought called philosophy has been formed historically and it effectively stops people from thinking.” ― Gilles Deleuze, Dialogues II
Helsaad
Profile Joined April 2012
United States20 Posts
January 24 2016 17:35 GMT
#3
When you say the screen goes blue and says no signal do you mean you get a blue screen of death?

There are people far more knowledgeable on this board than I, however if you are getting BSoDs then it could be a hardware issue like failing RAM or hard drive. The link with Legacy could be purely coincidental.

There a programmes out there that can check your RAM and HD for errors, and those that can analyze the BSoD dump.

Are there any codes that come up on screen?

Either way, would strongly recommend you back up all your data.


It's not really a blue screen of death, it's more that my screen just forgets that it's connected to my PC, as if I unplugged the HDMI cable. So there are no codes that come up on the screen, just an error sound effect that plays. Do you have any specifics as far as which programs to use to check my RAM and HD for errors or analyze the dump? Thanks for your help!
Nabe
Profile Joined April 2015
51 Posts
January 25 2016 05:51 GMT
#4
Have you tried updating or reinstalling your GPU drivers? Strange that you are getting audio but no video over HDMI, though it could depend on your setup. My personal guess is it's something to do with it, considering you say it's only a video issue not a full freeze. If your MOBO supports it I'd also try running the game with onboard graphics to see what happens.

How extensively have you tried to recreate this outside of SC2? Web browsing doesn't really say much. Stress test the CPU and GPU for a few hours and see if it happens.
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