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Active: 1393 users

Mouse occasionally double clicks on a single click

Forum Index > Tech Support
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mYiKane
Profile Blog Joined March 2011
Canada1772 Posts
February 01 2012 06:07 GMT
#1
I own a steelseries sensei and recently i have been experiencing an odd issue.

occasionally, once every 10-50 clicks (pretty randomly), my mouse will double click when i only click once. i''m not exactly sure why.

i have tried reinstalling the drivers, but the same problem is still happening. is it possible that this is a hardware issue? i'm very confused as to what to do.

xiaofan
Profile Blog Joined July 2006
United States513 Posts
February 01 2012 06:09 GMT
#2
This used to happen to my mouse as well. It was a problem with the mouse itself. There was some stuff under the plastic cover of the clicker.
mYiKane
Profile Blog Joined March 2011
Canada1772 Posts
February 01 2012 06:09 GMT
#3
is there any way to take my mouse apart and see if there is anything there?
johax
Profile Joined August 2010
Sweden165 Posts
February 01 2012 06:16 GMT
#4
I think you should be able to get a new one from their support provided you have the receipit........
HellGreen
Profile Joined September 2010
Denmark1146 Posts
February 01 2012 06:30 GMT
#5
Are you sure you not just clicking twice within the threshold timing of a double-click? If you go to "Mouse Properties" in Control Panel, check the "Double-click speed" setting and toy with that.
Free to do whatever I want!
mYiKane
Profile Blog Joined March 2011
Canada1772 Posts
February 01 2012 06:39 GMT
#6
On February 01 2012 15:30 HellGreen wrote:
Are you sure you not just clicking twice within the threshold timing of a double-click? If you go to "Mouse Properties" in Control Panel, check the "Double-click speed" setting and toy with that.


i'm sure, because this problem started randomly a week ago and i've had the mouse for over a few months.
semantics
Profile Blog Joined November 2009
10040 Posts
Last Edited: 2012-02-01 06:56:43
February 01 2012 06:50 GMT
#7
usually it's a not up to spec switch for the mouse, is it only the left or only the right. That is the easiest way to tell if it is the switch itself. Once you find that out i'd shoot an email to steelseries' support and request an replacement assuming you have not exceeded manufacturer's warranty under Canadian law. But giving the infrequency of the event it's hard to say if they will honor your request.

On February 01 2012 15:09 Malstriks wrote:
is there any way to take my mouse apart and see if there is anything there?

Yes mice are often held by screws underneath the feet of the mouse. once opened you'll find microswitches for where the buttons are, at best you can check if there is like hair or something logged into the buttons which may be causing the double taps, i wouldn't reccomend opening up the mouse. anyways though.

1. once you remove the feet of the mouse just re sticking them back on probably wont yield satisfactory results, will probably have to buy replacement feet from steelseries, or add an adhesive after cleaning them of the old adhesive.
2. once you remove the feet you void the warranty.
3. Unless you're like me and you have every kind of odd screwdriver companies use to prevent anyone but "qualified" people from opening their devices, you risk killing the warranty for nothing as you might not have an odd thing like a triangle or star etc shaped screwdriver to open it up.
4. there may not be anything like a hair or what have you visible stuck in the microswitch, and taking one apart atleast the ones mice tend to use can be hard to put back together. Might just end up ordering a replacement for like 1 dollar but pay 5 bucks for shipping.


In other words i would just try to see if there is anything like hair stuck near the buttons on the mouse, without opening the mouse. After that repeatedly click the mouse until you can say with certainty that one switch is faulty, then request a replacement from steelseries. Good case everything turns out simple and you get a replacement, okay case they make you pay shipping, worse case they wont accept your replacement request and you can open the mouse up anyways.
mYiKane
Profile Blog Joined March 2011
Canada1772 Posts
February 01 2012 07:17 GMT
#8
On February 01 2012 15:50 semantics wrote:
usually it's a not up to spec switch for the mouse, is it only the left or only the right. That is the easiest way to tell if it is the switch itself. Once you find that out i'd shoot an email to steelseries' support and request an replacement assuming you have not exceeded manufacturer's warranty under Canadian law. But giving the infrequency of the event it's hard to say if they will honor your request.

Show nested quote +
On February 01 2012 15:09 Malstriks wrote:
is there any way to take my mouse apart and see if there is anything there?

Yes mice are often held by screws underneath the feet of the mouse. once opened you'll find microswitches for where the buttons are, at best you can check if there is like hair or something logged into the buttons which may be causing the double taps, i wouldn't reccomend opening up the mouse. anyways though.

1. once you remove the feet of the mouse just re sticking them back on probably wont yield satisfactory results, will probably have to buy replacement feet from steelseries, or add an adhesive after cleaning them of the old adhesive.
2. once you remove the feet you void the warranty.
3. Unless you're like me and you have every kind of odd screwdriver companies use to prevent anyone but "qualified" people from opening their devices, you risk killing the warranty for nothing as you might not have an odd thing like a triangle or star etc shaped screwdriver to open it up.
4. there may not be anything like a hair or what have you visible stuck in the microswitch, and taking one apart atleast the ones mice tend to use can be hard to put back together. Might just end up ordering a replacement for like 1 dollar but pay 5 bucks for shipping.


In other words i would just try to see if there is anything like hair stuck near the buttons on the mouse, without opening the mouse. After that repeatedly click the mouse until you can say with certainty that one switch is faulty, then request a replacement from steelseries. Good case everything turns out simple and you get a replacement, okay case they make you pay shipping, worse case they wont accept your replacement request and you can open the mouse up anyways.


okay thanks for the reply! yes it is only the left click actually. also, i have 2 dogs at home who shed CONSTANTLY so there is a high chance of a hair being stuck in there. thank you for the help!
Instigata
Profile Joined April 2004
United States546 Posts
February 01 2012 07:24 GMT
#9
A good way to test it is to open calculator and click 0-9 as fast as you can. See if theres any 1233456 or anything that shows up. Then try pressing one number such as 1 and hold down the button. Slowly release it and see if multiple 1s pop up. This happened to my old mouse and I replaced it. New one passes the test.
SC2 was doomed from the start.
mYiKane
Profile Blog Joined March 2011
Canada1772 Posts
April 26 2012 20:01 GMT
#10
On February 01 2012 16:24 Instigata wrote:
A good way to test it is to open calculator and click 0-9 as fast as you can. See if theres any 1233456 or anything that shows up. Then try pressing one number such as 1 and hold down the button. Slowly release it and see if multiple 1s pop up. This happened to my old mouse and I replaced it. New one passes the test.


just thought i'd let everryone know that a few months later and my mouse was still having this problem. i even disassembled it to clean it or see what the problem was and that still didn't fix it. i even tried reinstalling the drivers but i don't think i did it properly the first time. anyways i tried it again today and made sure i did it properly and now my mouse is fixed!!

so in conclusion it wasn't a hardware problem (tho for many it may be) it was simply a driver problem!
jimmybolton
Profile Joined June 2012
1 Post
Last Edited: 2012-06-20 08:20:21
June 20 2012 08:19 GMT
#11
It is not always a problem with the driver. Like my situation: i had updated my driver, restart computer and make adjustment to double click speed in my control panel. But it still double clicks on single click.


After searching around with google, i found a guide which told me that it was actually a problem with the spring in the microswitch (under your left button). I followed the guide and hoollahhhh it is back to normal again. Here is the guide, in case you want to give it a try, please be careful when you try it, it needs some skills and a little patient: Fixing Mouse Double Clicking on Single Click

User was warned for this post
WetSocks
Profile Joined June 2012
United States953 Posts
June 20 2012 09:03 GMT
#12
1.) open your mouse by removing some screws, the scres should be covered under the mouse feet.
2.) inside the mouse, you'll see the click ( looks like a transparent pipe )
3.) use CONTACT CLEANER to clean it...don't use too much, don't use water. then wait for 2 minutes or so.


that's how I fix 2 of my mice
mYiKane
Profile Blog Joined March 2011
Canada1772 Posts
June 20 2012 09:45 GMT
#13
wow, really guys? why in the world would you necro a thread that's already been solved.
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