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Active: 23881 users

Decrease in laptop performance

Forum Index > Tech Support
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Kcip
Profile Joined August 2010
25 Posts
January 07 2012 16:30 GMT
#1
Hi everyone,

Recently I've noticed a big decrease in the performance of my lap top. A link to my lap top is below (it's 2 years old).

http://www.newegg.com/Product/Product.aspx?Item=N82E16834220696

I used to be able to run SC2 at med/high settings and get in the 45-60 fps range. Now, I've got the SC2 on low settings and I get 5 fps anytime supply gets above ~100. It's unplayable in any type of team games.

I continuously also get the message that I'm slowing down the game and to turn down my graphics settings. I've run ccleaner and defraged my computer, and neither made any improvement. Does anyone have any suggestions or ideas to what happened? I'm thinking about reformatting my HD next.

Thanks!
Grimmyman123
Profile Joined January 2011
Canada939 Posts
January 07 2012 19:51 GMT
#2
Your laptop is likely overheating. Ensure the heat sinks are clean, and that the fans are clean and operating.

You can download Asus manual etc here:
http://ca.asus.com/en/Notebooks/Multimedia_Entertainment/N61Jq/#download

It's very important that you use the laptop on a hard surface, with the fan exhaust and intakes clear of any obstructions. A laptop cooler platform might be a good idea.
Win. That's all that matters. Win. Nobody likes to lose.
Kcip
Profile Joined August 2010
25 Posts
January 07 2012 21:28 GMT
#3
thanks ill take a look at the heat sinks and fans. i have a cooler pad, but i don't know how much it's actually cooling.
Grimmyman123
Profile Joined January 2011
Canada939 Posts
January 08 2012 04:29 GMT
#4
The cooler pad doesn't directly cool,. but it does provide fresh air to the intakes, as well as some surface cooling to the chassis of the laptop. A good one has fans you can re-position for optimal flow to your specific laptop.
Win. That's all that matters. Win. Nobody likes to lose.
Flamingo777
Profile Joined October 2010
United States1190 Posts
January 09 2012 04:08 GMT
#5
Just throwing the obvious out there -- Make sure your antivirus is up to date. However, what you are describing does indeed seem like it is an overheating-related problem. You should be able to tell by simply touching the bottom of the laptop to easily tell if the issue involves heat or not.

I have also had an overheating issue recently. I recommend downloading CPUID Hardware monitor. It gives you very helpful information regarding the heat of each of your cores.
Zorgon
Profile Joined March 2011
United States211 Posts
January 09 2012 05:11 GMT
#6
Use an application like GPU-Z to ensure that your drivers aren't downclocking your graphics card. I have a Mobility 5650 and PowerPlay can occasionally mess up and downclock my GPU to about 19% of it's max clock rate.
Kcip
Profile Joined August 2010
25 Posts
January 09 2012 06:24 GMT
#7
My antivirus is up to date. I also cleaned out the fans with some compressed air. It didn't look too dirty. I didn't have any thermal paste to reapply, but the fan cleaning did not make a difference. I started up SC2 and played a 4v4 game and I got about 15-25 fps for the first 5 minutes and gradually decreasing as the game progressed. Eventually got the warning to turn down graphics settings even though they were already on low.

I'll download some of the monitoring applications tomorrow and see what I find out.

I've never had an overheating problem with this laptop where the PC would shut down. I've played WoW, SC2, and BF3 on this lap top without any major problems until recently. The air vent would blow out some very hot air when gaming, so I bought a cooling pad to alleviate some of the stress on the system. What I've noticed recently is that there doesn't seem to be very little air blowing out of the vent. Oddly enough, the computer seems cooler than it normally does because there isn't very much hot air blowing out. I'll have a better idea tomorrow running CPUID or GPU-z. Thanks for the suggestions.

jaj22
Profile Joined September 2009
United Kingdom1376 Posts
January 09 2012 16:20 GMT
#8
It's not the fan itself that matters. Between the fan and the exhaust vent, there's a little heatsink with narrow fins. Within a couple of years, a layer of dust will build up on the side of that heatsink closest to the fan, eventually blocking it entirely.

The proper way of cleaning this is to open the laptop, remove the fan and then brush off the dust layer. If this isn't feasible (some laptops don't have an access panel for the fan), the ghetto solution is to blast air into the exhaust and hope that the dust layer breaks up.

Trotske
Profile Joined August 2010
410 Posts
January 09 2012 17:26 GMT
#9
I actaully have this laptop this happened to me also I used a can of compressed air and blew out the fan and the main exhaust on the left side (the one that gets really hot) not sure if this is the right way to clean it or not but blowing in the exhaust and on the fan made aton of dust come out and it ran alot cooler and the fan didn't run as hard.
Kcip
Profile Joined August 2010
25 Posts
January 09 2012 21:49 GMT
#10
I downloaded CPUID and here is what I'm seeing.

Idle:
CPU - All 4 cores on CPU - 52C (125F)
GPU - 53C (126F)

Mid game SC2:
4 cores - 73 or 74C (163-165F)
GPU - 73C (163F)

Still was getting ~10-15 fps in game at med settings.

Do these temps look okay? I bought some thermal compound today and was going to apply some to the gpu/cpu to see if it made a difference. Thanks all
klibrt
Profile Joined August 2010
United States533 Posts
January 09 2012 23:32 GMT
#11
Lol..
I'm doing absolutely nothing on my laptop right now and the core temps are 64C to 67C... it used to be high 40s and around 50s... when I'm idling.. I got this laptop this past summer so I have no idea what is going on...

On topic: That's fine... laptops don't have very good cooling in the first place and the temperatures look the way it should... My laptop goes to like 80s and even upper 80s.. if I play a graphic intensive game for too long... I think I need to clean out my laptop lol. I get around like 120-140 fps on low setting with medium shaders/texture/shadows in sc2. O_o
Zorgon
Profile Joined March 2011
United States211 Posts
Last Edited: 2012-01-10 00:12:47
January 10 2012 00:12 GMT
#12
On January 10 2012 06:49 Kcip wrote:
I downloaded CPUID and here is what I'm seeing.

Idle:
CPU - All 4 cores on CPU - 52C (125F)
GPU - 53C (126F)

Mid game SC2:
4 cores - 73 or 74C (163-165F)
GPU - 73C (163F)

Still was getting ~10-15 fps in game at med settings.

Do these temps look okay? I bought some thermal compound today and was going to apply some to the gpu/cpu to see if it made a difference. Thanks all


You still haven't looked into my suggestion then?

Edit: Also, make sure your battery profile isn't set to "Power Saver".
Kcip
Profile Joined August 2010
25 Posts
Last Edited: 2012-01-10 00:23:59
January 10 2012 00:22 GMT
#13
On January 10 2012 09:12 Zorgon wrote:
Show nested quote +
On January 10 2012 06:49 Kcip wrote:
I downloaded CPUID and here is what I'm seeing.

Idle:
CPU - All 4 cores on CPU - 52C (125F)
GPU - 53C (126F)

Mid game SC2:
4 cores - 73 or 74C (163-165F)
GPU - 73C (163F)

Still was getting ~10-15 fps in game at med settings.

Do these temps look okay? I bought some thermal compound today and was going to apply some to the gpu/cpu to see if it made a difference. Thanks all


You still haven't looked into my suggestion then?

Edit: Also, make sure your battery profile isn't set to "Power Saver".


Sorry i forgot about your post. I'm running it now, but not sure what I'm looking for. I posted a screen capture of the application running.

http://tinypic.com/r/qrnm7r/5
http://tinypic.com/r/qryolv/5
Zorgon
Profile Joined March 2011
United States211 Posts
January 10 2012 00:29 GMT
#14
Is that what you're seeing with StarCraft 2 open?
Kcip
Profile Joined August 2010
25 Posts
January 10 2012 00:41 GMT
#15
it wasn't open.

i just played a game and took a screen shot after.

http://tinypic.com/r/atkzsj/5

i adjusted my battery settings to max performance since I'm plugged in. I'll get back to you on that one.
Zorgon
Profile Joined March 2011
United States211 Posts
January 10 2012 00:43 GMT
#16
You want to alt+tab into GPU-Z while you're playing a game vs an AI or something.
Kcip
Profile Joined August 2010
25 Posts
January 10 2012 02:26 GMT
#17
Here is the pic in a 4v4 game...

http://tinypic.com/r/2con8ma/5

Changing the power settings to max performance seems to have helped. It's weird though because I haven't changed the power settings in a long time, but all of a sudden I started having problems. I'm still dropping down to 15 fps in 4v4, but that's better than 5 fps. I also haven't gotten the message that I'm slowing the game down. My laptop is definitely running hotter since I've increased the power settings, but it's around the temp that I'm accustomed to it being.
Medrea
Profile Joined May 2011
10003 Posts
January 10 2012 02:45 GMT
#18
90C is definitely above the comfort zone. I assume your CPU temperatures reflect this. Your computer needs maintenance or it will sooner or later give up for good.
twitch.tv/medrea
Seven11
Profile Joined August 2011
3 Posts
January 10 2012 02:48 GMT
#19
Pay atention to Zorgon, if the laptop is unhooked from power, or if it is running in power saver you will see a decrease in performance
Kcip
Profile Joined August 2010
25 Posts
January 10 2012 02:49 GMT
#20
On January 10 2012 11:45 Medrea wrote:
90C is definitely above the comfort zone. I assume your CPU temperatures reflect this. Your computer needs maintenance or it will sooner or later give up for good.


Yeah. CPUID reports highs of 95, 95, 97, 100 for temps on each of the cores of my cpu.
Medrea
Profile Joined May 2011
10003 Posts
Last Edited: 2012-01-10 02:59:24
January 10 2012 02:56 GMT
#21
On January 10 2012 11:49 Kcip wrote:
Show nested quote +
On January 10 2012 11:45 Medrea wrote:
90C is definitely above the comfort zone. I assume your CPU temperatures reflect this. Your computer needs maintenance or it will sooner or later give up for good.


Yeah. CPUID reports highs of 95, 95, 97, 100 for temps on each of the cores of my cpu.


I wouldnt do anything with it that puts it under stress.

At 100C you are causing permanent damage to the CPU already.

Fix the problem first.
twitch.tv/medrea
farside604
Profile Blog Joined January 2012
Canada127 Posts
January 10 2012 03:03 GMT
#22
I think my laptop is having the same problems, is ther permanent damage done to the CPU's if it stays overheated for an extended amount of time.
Medrea
Profile Joined May 2011
10003 Posts
Last Edited: 2012-01-10 03:09:54
January 10 2012 03:08 GMT
#23
On January 10 2012 12:03 farside604 wrote:
I think my laptop is having the same problems, is ther permanent damage done to the CPU's if it stays overheated for an extended amount of time.


Yes.

Even if you cool it back down the damage has been done. No repairing is possible.
twitch.tv/medrea
Kcip
Profile Joined August 2010
25 Posts
January 10 2012 04:21 GMT
#24
Is it worth replacing the thermal compound? I have already opened up the lap top and cleaned it with compressed air. I'm not sure what else I can do.
Medrea
Profile Joined May 2011
10003 Posts
January 10 2012 04:56 GMT
#25
You can replace it sure but make sure you dont use too much.
twitch.tv/medrea
Kcip
Profile Joined August 2010
25 Posts
January 10 2012 22:51 GMT
#26
I replaced the thermal compound with some arctic silver 5 thermal compound and I'm still getting in the mid to upper 90s for CPU and GPU temps. Hopefully this goes down after it some burn in time.
Medrea
Profile Joined May 2011
10003 Posts
Last Edited: 2012-01-10 23:06:21
January 10 2012 23:00 GMT
#27
You might have installed the heatsink incorrectly.

Or used too much paste. No more than about a rice grain
twitch.tv/medrea
Kcip
Profile Joined August 2010
25 Posts
January 10 2012 23:18 GMT
#28
On January 11 2012 08:00 Medrea wrote:
You might have installed the heatsink incorrectly.

Or used too much paste. No more than about a rice grain


I followed the instructions pretty closely.

http://www.arcticsilver.com/pdf/appmeth/int/ss/intel_app_method_surface_spread_v1.1.pdf

Upping the power settings seemed to have cured the initial problems I was having. My laptop seems to working as I remember it working for the past few months. I suspect that it has always run this hot and I just never knew until now. Are there any other things I can try to cool down the cpu/gpu?

thanks
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