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Gateway FX Computer Won't Start?

Forum Index > Tech Support
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Zabombafor
Profile Joined January 2011
Canada17 Posts
May 15 2011 04:06 GMT
#1
Earlier today and for the past while my computer has been working perfectly fine; not lagging or randomly shutting down or anything suspicious, but today, after I moved my computer to a different room, it refused to start. So I figured it was probably just the outlet there or something and moved it back. Still nothing. I've opened it up, checked all the plugins to make sure they were secure, tried starting it without the graphics card, tried everything I could think of or find in forums but to no avail. I installed a new graphics card a couple months ago but its been working fine since then and thats the only real change in since I got it so I'm at a loss as to what could have caused this problem. If you need any more information on the type of computer or graphics card or any other specifications feel free to ask and I'll answer to the best of my ability. Any help would be greatly appreciated.
Charger
Profile Blog Joined September 2010
United States2405 Posts
Last Edited: 2011-05-15 04:18:11
May 15 2011 04:17 GMT
#2
I would try these in this order:

Verify that the power supply voltage switch is set correctly. If you accidentally changed it while picking up the computer and moving it, it's possible the computer wouldn't turn on at all. (on the back of your computer)

Check that your power supply is working. Although if it went out, you should have heard/smelled it when it failed.

It's possible that the wiring from the power button to your motherboard was loosened, check that.

Lastly, it could be motherboard failure. Not sure the best way to 'test' a working motherboard if you don't have spare parts laying around.

This of course assuming that you didn't have it plugged in to a power strip or something that was accidental turned off or something along those lines.
It's easy to be a Monday morning quarterback.
Zabombafor
Profile Joined January 2011
Canada17 Posts
May 15 2011 17:12 GMT
#3
Not sure wehre the voltage switch is, it should be on the back by the plug in into the power supply but all thats on there is the fan and the plug in so not sure where to look for that

fuse looks fine and i didn't smell anything so that doesn't seem to be the problem

checked that
even got a can of air and made sure there wasn't any dust or anything in the connections

i don't think it would be a motherboard failure because all i did was move it to another room and back, it was perfectly fine before that
Myrmidon
Profile Blog Joined December 2004
United States9452 Posts
May 15 2011 17:42 GMT
#4
I've never seen a voltage selection switch that could be moved by accident. If it's a newer machine, the power supply may well have an active PFC design that doesn't require the selection switch (it can use either 115V or 230V).

Anyway, go through this below. Good luck.
http://www.hardwaresecrets.com/article/What-to-Do-If-Your-Computer-Doesnt-Turn-On/547
Zabombafor
Profile Joined January 2011
Canada17 Posts
May 16 2011 02:48 GMT
#5
So i got a new power supply, corsair GS700, hooked it all up, and still nothing. I've tried connecting it just to the the motherboard and it won't do anything. Got another pc and took it apart and hooked the powersupply up to that and it worked fine. Took the fans off, because i heard that if they're faulty it can stop anything from turning on, and they worked fine. So i guess i have to get a new motherboard?
Myrmidon
Profile Blog Joined December 2004
United States9452 Posts
May 16 2011 02:59 GMT
#6
Have you tried running the computer with the motherboard out of the case? Maybe something rattled loose during transit and you have a short somewhere on the motherboard with the case.

If it still doesn't work, it's probably the motherboard then. What are your comp specs? It might be worth just getting a new system (well, new CPU and maybe RAM) if you already have to get a new motherboard.

For that matter, how much did you pay for the GS700? Corsair GS is usually a little overpriced compared to its real value, not to mention that you don't need a 700W supply unless you're running two mid-high-end graphics cards.
ZenGraffix
Profile Joined April 2011
United States96 Posts
May 16 2011 03:03 GMT
#7
Power supply likely died. I have seen instances where I left my comp in my card and it was really cold. It wouldnt turn on for 40+ minutes till it warmed up. Odd I know
Time is the fire in which we all burn
Charger
Profile Blog Joined September 2010
United States2405 Posts
Last Edited: 2011-05-16 03:10:04
May 16 2011 03:07 GMT
#8
On May 16 2011 12:03 ZenGraffix wrote:
Power supply likely died. I have seen instances where I left my comp in my card and it was really cold. It wouldnt turn on for 40+ minutes till it warmed up. Odd I know


He just said a few posts up that he got a new PSU and it didn't solve the issue.

Edit - With all the current info, it sounds like a mobo issue but it's also possible, since this only happened after moving it, something got disconnected or became loose. Quite the coincidence that you mobo (or anything really) would break in the short time and distance the computer was moved.
It's easy to be a Monday morning quarterback.
ZenGraffix
Profile Joined April 2011
United States96 Posts
May 16 2011 03:11 GMT
#9
Thanks Charger, just being lazy. It can only be so many thing. IMO Likely an issue with the connection of the on off switch. Is the 4 pin 95w plugged in to the mobo ? Take a picture and how us !
Time is the fire in which we all burn
Charger
Profile Blog Joined September 2010
United States2405 Posts
May 16 2011 03:12 GMT
#10
On May 16 2011 12:11 ZenGraffix wrote:
Thanks Charger, just being lazy. It can only be so many thing. IMO Likely an issue with the connection of the on off switch. Is the 4 pin 95w plugged in to the mobo ? Take a picture and how us !


Happens to me all the time, wasn't trying to be harsh or mean. :p
It's easy to be a Monday morning quarterback.
ZenGraffix
Profile Joined April 2011
United States96 Posts
Last Edited: 2011-05-16 03:23:26
May 16 2011 03:21 GMT
#11
No worries, just trying to help.

Another possibility is that the mobo isnt grounded properly or one of the plastic connectors inside the plug has become misaligned and isnt getting good contact to the pin
Time is the fire in which we all burn
Zabombafor
Profile Joined January 2011
Canada17 Posts
May 16 2011 03:38 GMT
#12
As far as I can tell it looks plugged in
and what i've heard on other forums is that gateway tends to have bad power sources and when they go they can take the motherboard with them, so it seems like i have to pick up a new one
any suggestions?
this is my computer
http://www.gateway.com/systems/product/529668774.php
except i have the corsair 700W and an nvidia GTX 465
ZenGraffix
Profile Joined April 2011
United States96 Posts
May 16 2011 03:50 GMT
#13
When the power supply takes the mobo its normally pretty obvious. Since the computer would need to be running. try to unplug everything but the motherboard and double check the power switch connection. See if you can atleast get it to post, or maybe get a power indicator light on.

Have you tried to move the machine back to the same power outlet ? Does the power supply cable have a ground plug? Is the outlet bad ? I know some of these seems obvious but if you havnt checked each atleast 20 times you havent done your part. Either way check it again.

What else changed ? If you cant get the case fans powered up It and have bought a new PS its an issue with turning it on, do you have a manual to the machine ? or to the motherboard?

The main power plug on the motherboard, the long whiteone. Smell that portion of the board, does it smell like smoke or is their any type of black marks ? If not even its its damaged you should be able to get a case fan working.

Time is the fire in which we all burn
Zabombafor
Profile Joined January 2011
Canada17 Posts
May 16 2011 03:58 GMT
#14
there's no burn marks or any indication of it breaking, i've checked all the parts on a seperate pc and its plugged into a really good surge protector. I've checked the outlet and everything a million times. And there are no lights or anything working, making me think that its the motherboard that died on me.
ZenGraffix
Profile Joined April 2011
United States96 Posts
May 16 2011 04:04 GMT
#15
have you swaped out power cable even? sounds strange I know but i have seen it work.

are you familiar with where the power plug connecter plugs in to the mother board ? If there is something gateway skimps on. the power button is right up there.
Time is the fire in which we all burn
Zabombafor
Profile Joined January 2011
Canada17 Posts
May 16 2011 04:28 GMT
#16
have a new power supply and stuff
read my last couple posts to get caught up
ty for the reply tho
ZenGraffix
Profile Joined April 2011
United States96 Posts
Last Edited: 2011-05-16 04:57:10
May 16 2011 04:56 GMT
#17
You still are dodging the question as to where the power button plugs in to the motherboard. I am assuming that means your not familiar.

FInd these plugs inside the machine and lets talk about where they go and where they are connected. In a prior post you said you plugged the PS in to another machine and it worked.
Thats a good sign,

Plugs!
Time is the fire in which we all burn
Myrmidon
Profile Blog Joined December 2004
United States9452 Posts
May 16 2011 04:57 GMT
#18
For the record, your computer needs no more than 400W in the worst-case scenario, largely because the GTX 465 is hugely power inefficient (GTX 465 alone can get up to almost 250W). I wouldn't use a Corsair CX430 because its 12V capacity is only 336W, but most decent 500W units would have been enough easily.

It seems like a shame, but I guess you'll have to try another motherboard. i7-860 isn't worth upgrading, for sure.

Did you try taking the system out of the case, as I suggested?
ZenGraffix
Profile Joined April 2011
United States96 Posts
May 16 2011 05:05 GMT
#19
Honestly I dont know where you getting your numbers,

260w for the video card under full load,
125w for the Cpu,
70w for the board,

we havnt counted ram, usb devices, harddrives, optical drives.

A minimum of 600 watts is where you want to be considering the degredation of the transitors can be in excess of 30% in the first year alone..

an issue with how the power button is connected to the motherboard, or a grounding issue. It seems pretty straight forward if you ask me.
Time is the fire in which we all burn
Zabombafor
Profile Joined January 2011
Canada17 Posts
May 16 2011 05:15 GMT
#20
I found the plugs and they look plugged in
and there are no hanging cords that arn't plugged in anywhere and i've made sure they're all in good so ya, should be good

the psu that came with the computer had a very low 12V capacity, when i went to pick up a new one the guy was suprised my computer lasted as long as it did
and ill try taking teh system out of the case now to see how it goes
but i don't have a lot of faith in it working
but ive got to do it to put a new one in anyways so might as well try
ZenGraffix
Profile Joined April 2011
United States96 Posts
May 16 2011 05:18 GMT
#21
Its not always an easy fix, I hope you get it taken care of.

Good luck,
Time is the fire in which we all burn
ZenGraffix
Profile Joined April 2011
United States96 Posts
May 16 2011 05:22 GMT
#22
that model of computer was released in sept of last year. The motherboard should still be under warranty. You might consider exploring that avenue before going for the hail merry play.

best wishes,
Time is the fire in which we all burn
Myrmidon
Profile Blog Joined December 2004
United States9452 Posts
May 16 2011 05:40 GMT
#23
On May 16 2011 14:05 ZenGraffix wrote:
Honestly I dont know where you getting your numbers,

260w for the video card under full load,
125w for the Cpu,
70w for the board,

we havnt counted ram, usb devices, harddrives, optical drives.

A minimum of 600 watts is where you want to be considering the degredation of the transitors can be in excess of 30% in the first year alone..

an issue with how the power button is connected to the motherboard, or a grounding issue. It seems pretty straight forward if you ask me.


How do you get 125W power draw (stock) out of a CPU listed by Intel for only needing a TDP of 95W? Also, what kind of LGA 1156 motherboard takes 70W?

Here are some system power consumption (AC, so you need to factor in power supply efficiency) figures for a i7-860 system. Note that it includes a HD 5870 at idle, a hard drive, RAM, the motherboard, and everything else. It's 171W AC measured under LinX for all of those components from an 880W 80+ Bronze PSU, so probably around 140-145W DC drawn from the power supply. So 125W from the CPU, 70W from the board, and negative wattage from the RAM, hard drives, optical drives, fans...?
http://www.xbitlabs.com/articles/cpu/display/power-consumption-overclocking_15.html#sect1

Power supply transistors degrading 30%? Source? It's usually the capacitors (well, the power supply fan really) that have issues before anything else, on a decent power supply. But 30% after a year is ridiculous.
Zabombafor
Profile Joined January 2011
Canada17 Posts
May 16 2011 05:41 GMT
#24
took it all out and still nothing
going to need a new motherboard
probably just pick up another i7-860 to avoid any compatability issues or anything like that
so when i get this new motherboard and set it all up will it be ready to play? or will i have to do a bunch of set up to get it to the point that it will work?
Syben
Profile Joined October 2010
United States512 Posts
May 16 2011 06:32 GMT
#25
Are you able to take a picture of the inside of your case? Id like to take a look at the wiring. When you turn it on are you getting an leds on the MB lit up? (i.e standby lights ect). Are you hearing any beeps from the MB? if the board is working at all and is hooked up to the PSU you should hear something. If your not hearing anything take out all but 1 stick of RAM and put it in the first slot. Also if that doesnt work take out all your ram and you should hear beeps telling you no ram is detected. If that doesnt work you most likely have a dead motherboard.
Definitely gonna switch to G, the only race I havent played yet. - TLO
Myrmidon
Profile Blog Joined December 2004
United States9452 Posts
Last Edited: 2011-05-16 06:35:07
May 16 2011 06:33 GMT
#26
edit: I'd make sure the motherboard isn't working for sure before buying anything else though, yes. No beep codes, fan spinning, or any sign of life at all? You tried turning the motherboard on by shorting the motherboard header power on signal with a screwdriver? The below is assuming the motherboard is dead.

Why would you get another CPU? If you were buying another CPU, you should upgrade to a newer one (Core i5-2x00) that's cheaper and has better performance.

Are the parts not under warranty? Assuming you can't go that route and that the motherboard is defective, you're looking at something like this:
http://www.newegg.com/Product/Product.aspx?Item=N82E16813157190

Note that if you got an OEM copy of Windows, it's tied to the motherboard it was installed on. Different motherboards will have different chips onboard like for audio and for Ethernet. So you would need different drivers. Best practice when switching motherboards is to reinstall the OS, but that's not always necessary. You can try looking up doing repair installs, or just removing/getting drivers. Using a different i7-8xx won't help as the original one would be no problem.

Also keep in mind that you would need to remove residual thermal paste from the CPU heatsink and apply a little bit of new thermal paste when installing it onto the new motherboard. If you don't already have thermal paste and would need to buy it as well, it might be worth just getting a $20 cooler to use instead of the stock one (they come with thermal paste). It would be quieter and cool the CPU better anyway:
http://www.newegg.com/Product/Product.aspx?Item=N82E16835103064
Zabombafor
Profile Joined January 2011
Canada17 Posts
May 16 2011 06:52 GMT
#27
ya the motherboard is definatly dead
no beeps no lights no anything

so i need to go buy a new motherboard, either some thermal paste or just a new cooler
then install drivers and possibly the os?
that doens't sound so bad
Zabombafor
Profile Joined January 2011
Canada17 Posts
May 16 2011 19:23 GMT
#28
hows this for a new motherboard?
http://www.memoryexpress.com/Products/PID-MX32728(ME).aspx
Myrmidon
Profile Blog Joined December 2004
United States9452 Posts
May 16 2011 20:27 GMT
#29
LGA 1156 is not LGA 1155 and they're not compatible. That's a LGA 1155 motherboard. Core i3-5xx, i5-6xx, i5-7xx, and i7-8xx use the older LGA 1156. Core i3-2xxx, i5-2xxx, and i7-26xx are the current generation and use LGA 1155.
Zabombafor
Profile Joined January 2011
Canada17 Posts
May 16 2011 21:36 GMT
#30
ok so i need to find a motherboard that is LGA 1156?
any suggestions?
Zabombafor
Profile Joined January 2011
Canada17 Posts
May 16 2011 21:44 GMT
#31
ok so how about this one?
http://www.memoryexpress.com/Products/PID-MX25459(ME).aspx
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