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*Pics* Justin.tv Server Lag (Freezing Stream) *Pic

Forum Index > Tech Support
Post a Reply
1 2 3 4 5 7 8 9 Next All
BeanerBurrito
Profile Joined December 2010
1010 Posts
Last Edited: 2011-06-17 02:41:31
March 09 2011 01:38 GMT
#1
Post here to make Justin.tv aware of the issue - http://community.justin.tv/forums/showthread.php?t=7495

For months now i have had issues with justin.tv freezing repeatedly, and nothing i had done had fixed the issue, most people tend to say it only happens to europeans because their connections aren't good enough, this is NOT the case





throughout the video my download speeds stays around 150 kb/s, my max is 750 kb/s

my cpu is around 80% but that is purely because i was livestreaming this, and i recorded the livestream video, but 80% is not maxed out, and this same lag happens when i do not stream at the same time as watching

p.s. on the bandwidth monitor
green - download
red - upload
yellow - both in the same space


******************************
[image loading]
Pingtest is unable to measure my packet loss to los angeles servers, this has to be the issue....

or not????
[image loading]

tried it again, and this time it is fine

multiple retries on my main computer and i haven't gotten that packet loss issue again, i will test directly connecting to my modem when i can, as well as other computers

i think it may have been a fluke, but i will definitely keep this here and try to confirm later
******************************
Specs:

4 gb of ram
3.2 ghz quad core processor
7200 rpm 600 gb hard drive
Nvidia gtx 260
ISP - Comcast
Max Download - 750 kilobytes per second
Windows 7 64 bit home premium
No Proxy settings
Firewall - disabled/enabled it makes no difference
Normal TCP settings


I have already:

Used firefox
Used chrome
Used opera
Used internet explorer
Installed the latest verison of flash
Installed multiple older versions of flash
Cleared my cache
Tried changing the justin.tv quality settings, lower quality seems to make the lag more random, but i wouldn't say there is less of it on average
Tried different Dns servers (4.2.2.1, 8.8.8.8, and comcast default)
Enabled/Disabled hardware acceleration
enabled/disabled demilitarized zone on my router
increased amount of data that can be stored in flash options to unlimited


While watching justin.tv streams i almost always get consistent stream freezes for no reason, so in an attempt to figure out what was happening i monitored my bandwidth while watching stream




Single Justin.tv Stream Bandwidth - Consistent Lag
[image loading]
Notice the incredibly huge spikes, those occur when there is lag, justin.tv is failing to send me data to download in many instances




Single Ustream.tv Bandwidth - No Lag
[image loading]
Notice there are no incredibly huge spikes, and more importantly no lag




Multiple Ustream.tv Bandwidth - No Lag [Note - the bandwidth scale is more than double the last 2 images]
[image loading]
This shows that it is NOT my connection that is unable to keep up with the justin.tv stream

Own3d.tv Bandwidth - No Lag
[image loading]
it isn't just ustream that doesn't lag for me


i know many others have had this issue, does anyone have a solution?
What they say: "I'm gonna play support!" What they mean: "I'm gonna feed all game!"
Sleek
Profile Joined May 2010
United States60 Posts
March 09 2011 01:44 GMT
#2
I had this problem when I was using the beta version of firefox just like the pictures show. I actually went back to chrome because of it and once I switched browsers the problem stopped. This may be your problem maybe not but it sure was mine.
Chronald
Profile Joined December 2009
United States619 Posts
March 09 2011 01:47 GMT
#3
Did you not read the OP? lol.

I have this problem too with a nice internet line. I think it is justin.tv's issue not ours. If they have forums you should post this there too.
Got that.
BeanerBurrito
Profile Joined December 2010
1010 Posts
Last Edited: 2011-03-09 01:50:20
March 09 2011 01:50 GMT
#4
i've also posted it on the justin.tv forums, they require a mod to review posts before they are posted, but i will update the OP with the justin.tv link when it is finally posted


and as already stated, i've used pretty much every browser i can
What they say: "I'm gonna play support!" What they mean: "I'm gonna feed all game!"
R1CH
Profile Blog Joined May 2007
Netherlands10340 Posts
March 09 2011 02:07 GMT
#5
Are you getting packet loss? What's your OS? Have you tweaked your TCP settings? Any proxy / firewall software? Why do you hate the TL horse mascot?
AdministratorTwitter: @R1CH_TL
DeltruS
Profile Blog Joined April 2010
Canada2214 Posts
March 09 2011 02:10 GMT
#6
Everyone gets this. Change the stream quality from 1080p to 720p and it goes smooth. The reason why streams on the TL sidebar only show ~half is because it only counts how many people are watching at 1080p; most choose to lower it.
http://grooveshark.com/#/deltrus/music
BeanerBurrito
Profile Joined December 2010
1010 Posts
Last Edited: 2011-03-09 02:27:23
March 09 2011 02:15 GMT
#7
On March 09 2011 11:07 R1CH wrote:
Are you getting packet loss? What's your OS? Have you tweaked your TCP settings? Any proxy / firewall software? Why do you hate the TL horse mascot?


i've updated the OP with answers to your questions, and only my Firefox has an aversion to the tl horse, i browse the forums on opera

On March 09 2011 11:10 DeltruS wrote:
Everyone gets this. Change the stream quality from 1080p to 720p and it goes smooth. The reason why streams on the TL sidebar only show ~half is because it only counts how many people are watching at 1080p; most choose to lower it.


updated the OP, it doesn't make a difference, the lag still occurs at every quality even at 240p, and regardless there is no reason that i should have any lag whatsoever at the best quality if my connection can handle it, which it can
What they say: "I'm gonna play support!" What they mean: "I'm gonna feed all game!"
Baarn
Profile Joined April 2010
United States2702 Posts
March 09 2011 02:51 GMT
#8
What dns servers are you using? If it is auto or isp I'd recommend changing to 4.2.2.1, 4.2.2.2 which are level 3 dns servers. I use them and here are recent results.
http://www.speedtest.net/result/1191586810.png
There's no S in KT. :P
BeanerBurrito
Profile Joined December 2010
1010 Posts
March 09 2011 02:58 GMT
#9
On March 09 2011 11:51 Baarn wrote:
What dns servers are you using? If it is auto or isp I'd recommend changing to 4.2.2.1, 4.2.2.2 which are level 3 dns servers. I use them and here are recent results.
http://www.speedtest.net/result/1191586810.png


i hadn't tried that but just did

the lag persists

i will try a couple other dns' as well

good idea tho, thanks
What they say: "I'm gonna play support!" What they mean: "I'm gonna feed all game!"
Baarn
Profile Joined April 2010
United States2702 Posts
Last Edited: 2011-03-09 03:11:32
March 09 2011 03:01 GMT
#10
On March 09 2011 11:58 BeanerBurrito wrote:
Show nested quote +
On March 09 2011 11:51 Baarn wrote:
What dns servers are you using? If it is auto or isp I'd recommend changing to 4.2.2.1, 4.2.2.2 which are level 3 dns servers. I use them and here are recent results.
http://www.speedtest.net/result/1191586810.png


i hadn't tried that but just did

the lag persists

i will try a couple other dns' as well

good idea tho, thanks


Google's is 8.8.8.8 and 8.8.4.4.

Edit: Did you change the dns settings on your router or just computer? I'd change it on router (if applicable.)
There's no S in KT. :P
BeanerBurrito
Profile Joined December 2010
1010 Posts
Last Edited: 2011-03-09 03:18:22
March 09 2011 03:12 GMT
#11
tried both google dns, and the other one that was posted, i still have the exact same lag issue

i didnt change it on the router but will try right now


Update: i have tried google dns on both my computer and my router, and the other dns on my computer only, the lag persists

btw, thanks again for all of the help, out of time for today but hopefully tommorow i can try again, and get a post on the actual justin.tv site
What they say: "I'm gonna play support!" What they mean: "I'm gonna feed all game!"
zev318
Profile Joined October 2010
Canada4306 Posts
March 09 2011 03:35 GMT
#12
same thing here, but im in canada. lagging like crazy on day9's stream right now, doesnt seem like anyone else is complaining about the lag. to be honest im guessing the problem is with jtv's servers, like u, i can watch like 4 ustream streams and they dont lag but as soon as i watch maybe 2 jtv streams at 'best' quality, they lag.
Sea.3PO
Profile Joined January 2011
Canada77 Posts
March 09 2011 04:00 GMT
#13
On March 09 2011 11:51 Baarn wrote:
What dns servers are you using? If it is auto or isp I'd recommend changing to 4.2.2.1, 4.2.2.2 which are level 3 dns servers. I use them and here are recent results.
http://www.speedtest.net/result/1191586810.png

What does a DNS server have to do with speed tests?
If you have nothing nice to say, don't say anything at all.
Wordpad
Profile Blog Joined November 2010
Denmark154 Posts
Last Edited: 2011-03-09 09:06:00
March 09 2011 08:40 GMT
#14
Out of pure curiosity what was the software that you used for the network activity graph?

Maybe you could try a traceroute to their servers to see if it's a bad route, and perhaps test with a few VPN's in different geographic locations to see if it fixes the problem.

Have you tried with any other computers?

You could try booting a live linux distribution such as Ubuntu to eliminate any OS issues.

Perhaps your router is trying to do some sort of application layer firewall filtering and therefore using more CPU power/memory than it can handle on the Justin.tv stream - so either maybe disabling the routers firewall (if it's a Linksys you have to do this 2 places, a bit tricky, but I'll help if thats the case) or try connecting your computer directly to your modem instead of through the router, see if that helps (just make sure to have Windows fully updated).

And as BeanerBurrito asked, you haven't touched any tcp software/registry settings in attempt to tweak anything such as TCPNoDelay ?
betaV1.25
Profile Joined April 2010
425 Posts
March 09 2011 09:41 GMT
#15
I allways have major major lag when watching justin.tv. And although i love all the support this guy is getting, I strongly believe that one shoudnt have to tweak his TCP settings if you can watch ustream/gomtv without any issues. No amount of tweaking will help you if there just isnt enough input.

I belive the quality justin.tv is able to provide to europe just isnt good enough and i hope this will change in the future, allthough ofc i understand how much of an investment this would take for justin.tv. I still hope they will make it in the future.
Wordpad
Profile Blog Joined November 2010
Denmark154 Posts
Last Edited: 2011-03-09 10:20:03
March 09 2011 10:10 GMT
#16
On March 09 2011 18:41 betaV1.25 wrote:
I allways have major major lag when watching justin.tv. And although i love all the support this guy is getting, I strongly believe that one shoudnt have to tweak his TCP settings if you can watch ustream/gomtv without any issues. No amount of tweaking will help you if there just isnt enough input.


I was merely trying to figure out if he had used any tweaks/registry hacks, if not I certainly wouldn't wouldn't recommend so (except for the TCPNoDelay/ACK fix, that might be worth testing out, although I believe the stream is in UDP anyways - not sure). You can check it our here: http://www.wowinterface.com/downloads/info16336-PingEnhancer.html, or google to find out how do it all manually via registry.
hellsan631
Profile Blog Joined March 2010
United States695 Posts
March 09 2011 10:14 GMT
#17
try disabling hardware acceleration with flash, as this might be causing connection problems with j.tv, as their flash stream player is a lot different from ustreams.

Right click on the flash player, click settings or "preferences" then click the left most tab, then uncheck the box that says "enable hardware acceleration.
BeanerBurrito
Profile Joined December 2010
1010 Posts
March 09 2011 11:31 GMT
#18
i've tried disabling and enabling hardware acceleration, it has no effect on the lag

again, i've done no tcp tweaks at all, not even the nodelay trick

i've tried using the demilitarized zone on my router to avoid all chances of a firewall, no effect

i will attempt to use a different computer, as well as connecting only to the modem later

i will also attempt using a different operating system later as well

the software that i used to monitor bandwidth is called freemeter (http://sourceforge.net/projects/freemeter/files/freemeter/)
What they say: "I'm gonna play support!" What they mean: "I'm gonna feed all game!"
Handyface
Profile Joined February 2011
Netherlands10 Posts
March 09 2011 21:00 GMT
#19
Hey!

I am Dutch (europe) and I'm having no problems at all. Uploading and downloading to/from justin.tv goes very well. It might be a stupid suggestion but I find that whenever I press alt the screen freezes. Are you using alt as a push-to-talk for a VOIP application per chance?

I know this is a very stupid suggestion but yeah. That's the only thing I can think of seeing that there's nothing wrong with your pc/connection...

Good luck with fixing this!
BeanerBurrito
Profile Joined December 2010
1010 Posts
March 09 2011 21:03 GMT
#20
nope, no keys being pressed
What they say: "I'm gonna play support!" What they mean: "I'm gonna feed all game!"
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