On December 08 2010 05:44 dreammakerx wrote:
I wonder if it happend to somebody else, or its only me. I bought the copy, installed it, put in the cd key....played, logged out, tried to log in again and it didnt work. When i was creating a new account the cd key didnt work obviously, but i have no idea where it went, cause i wasnt using another account. So the best guess is that somebody stole my cd key under a different account. Dont ask me how, I really dont know. I made UBISOFT aware of that, asked them to reset my cd key or if possible give me the account information it was registered to. They are not able to provide me the account information to "my own" account and the wont reset my cd key because apparently its not possible. I have sent them the receit, my old cd- key, all that is required, but still they wont assist me in this. Dont get me wrong, its not about the money, its about the principle. I bought a game, i payed for it, and i cant play it, and the company ist helpfull at all. Iam really considering to take this one to court. Any advice ? cause apparently iam not the only one having this kind of a problem. A guy from france started already a petition against ubisoft. Iam just really surprised that paying customers get treated like robber or even worse. I really think there is something wrong with the company management. How am I not entitled to use a product I payed for ? can somebody explain me ubisoft's logic, because i can see it, Iam sorry. Oh and the game was HAWX 2
It took a long while from when I registered to when I could first log in. It took a while before the registration took hold around 24 hours or so if I remember correctly. But that was all.
I did a quick google and found this http://www.publications.parliament.uk/pa/ld200809/ldselect/ldeucom/126/12610.htm
What would be of interest to you is "43 The Law Commission indicated that at least eight European jurisdictions currently recognise an initial right to a refund for faulty goods: United Kingdom, France, Ireland, Greece, Portugal, Latvia, Lithuania and Slovenia.".
Here in the UK we have the sale of goods act that means basically that anything sold has to be fit for the purpose it was sold for. So for example a game you cant play through no fault of your own due to a cd activation not working (as long as you meet hardware requirements etc) would definitely come under that. It sounds like you have a similar law in Slovenia too or it wouldnt be mentioned in that article I would find out what rights you have and take it from there. Also if you paid by credit card, sometimes they will take the money back on your behalf if you have a valid complaint too. Sadly that only applies to credit cards though as far as I know. I would try and get a refund from the place you bought the game from. If it was a download purchase its going to be harder to pursue because nothing beats standing in a shop and being a (polite) pain in the arse.
As to their logic. They are trying to protect against someone ringing up pretending they have purchased the game or trying to get a key belonging to someone else. Also sometimes pirated copies of games and keys are sold as if they are geniune.
EPT
