Okay so ladies and gentlemen are you ready for a story? First a story about how I received my mouse..
Oooh it lights up... APM technology? sadly no
It's a nice mouse 5600 DPI more than I really need but I got it super cheap technically free but I had to renew my WoW account to get it so total cost $15. This happened in April great timing for the SC2 Beta but here is the story.
If you played WoW any decent amount you should have some general idea of who Swifty is he basically has been the predominant Warrior PVP guy since the beginning of WoW. He recently (in the last year or so) started posting a TON of videos on youtube and running contests with prizes from his sponsor... you guessed it Razer. Now he posts this video announcing the winner of one of his contests.. highest attack power contest.
Now you'll notice the character named Adariana from Bronzebeard and the Guild Icefall (he calls it the server Icefall on accident) This was my character when I still played WoW. armory link for those interested
Now the interesting thing about this was at the time he posted this video I hadnt played WoW in over 2 months so immediately I knew something was up.
So it was time to put on my sleuthing hat! Close enough
First thing I did was grab a screenshot from the HD version of his video of the character screen.
Hmm that looks odd I think I know what happened here
So then I went to my youtube videos where I have a particularly familiar looking video of myself beating the shit out of a training dummy to show off the Feral DPS rotation.
Notice at about 43 seconds in you can see that exact image including the mouse selecting the same piece of equipment on the character menu..
So I screenshotted that compared and proceeded to laugh my fucking ass off.
Side by side image comparison they do this in CSI right?
Notice how fucking stupid this guy is he literally added a 1 in front of the attack power number. That's it that's all he did. If you watch the Swifty video you'll notice that my character looks different well he took this screenshot and paired it with a screenshot later in the video with all hte buffs on screen. But there was one problem... At no one point in the video does my character get every buff possible.. Okay so that's easy enough to fix right?
Lets look at the buffs.. something isn't right here
Zoom in... enhance..
You don't even need much knowlege to see this guy did a botched photoshop job on these..
So at this point I have beyond a shadow of a doubt proven to myself this guy took a few screenshots from my video threw them together in photoshop and submitted it to Swifty who being none the wiser quite literally said "WHOA!" And proceeded to send him a mouse...
Grumble grumble feeling like I got slapped across the face I gathered all my evidence and sent Swifty a nice little letter.. And got no response. Hmm that's odd well yeah he is Swifty. He's only got...
55,000 subscribers.. Oh shit. Okay so what do I do now? I posted a video basically me sitting there in front of my webcam explaining what happened and providing links in the video description. Then I proceeded to tack this on as a video response to the video he posted in question..
HAH that got his attention fast, not only his but apparently Razer wanted me to remove the video NOW! Because apparently they didnt want people knowing the winner of a contest they sponsored cheated. Okay whatever I removed it.
Finally having Swifty's attention I proceeded to talk to him give him all my evidence again he made me log into my character (15 bucks to renew grumble grumble) he assured me that if I was right he'd send me a mouse for a troubles. So I was like hey whatever free Razer mouse I resubscribed and talked to him in game on the character in question. A few weeks later I'm the proud owner of a new Razer Imperator.. See picture above.
Just one fucking problem. Fast forward 6 months and this mouse is being fucking retarded. Basically the left click sensor is shot. When I try to single click it will often double click, if I try to click and hold to do box selections it will doubleclick and interrupt the click and hold.
Translation: I can't use this mouse to play basically any video game that uses a mouse without it fucking it up.
My mouse isnt this bad but it's pretty damned close
So wait a minute.. Razer mice have a 2 year warranty right? I contacted support and their literal answer was
It sounds like your product may be in need of an exchange. If you purchased your unit outside the USA or Canada your reseller should be able to assist you with any exchange.
blah blah blah warranty bullshit with a form to fill out including.. Proof of purchase wait wut? I proceeded to their website and found this little gem..
2) What if I don't have a Proof of Purchase?
If you purchased directly from Razerzone.com, we may have a record of your purchase and can locate it for you. Just let us know the order number. If you do not have the order number we may be able to locate it using your name, address and e-mail address.
If you purchased from a Razer dealer or reseller, contact the dealer or reseller and see if they can provide a copy of your receipt. They will often have your purchase history on file and be able to supply a copy of the receipt for you.
If the Product was purchased on line, be sure to check your old e-mails. The vendor should have sent you a confirmation page showing that the Product has been shipped to you.
If the Product was a gift we suggest you ask the giver to provide you with a receipt. You may also ask them if they could handle the Limited Warranty process for you if asking for the receipt is not appropriate.
So basically my problem here is... Razer won't send me a new mouse under the warranty terms which their own support staff says I qualify for... Unless I can provide them with a proof of purchase. But I did not purchase this mouse I received it as a gift from someone who is sponsored by Razer to run contests with their products.. And who I have tried to contact about this for almost a month now with no response. Okay I can salvage this right? I can call them and sort this out... maybe.
Basically after a couple of hours getting transferred around the best answer I could get from anyone was well send in the form with an explanation that I received it from this contest and provide the details. So I did this and I got this response.
Hello,
We would like to assist you further in this matter, but if the mouse was from Swifty, you will need his help to 1. get the proof of purchase from him or 2. he will have to exchange the mouse for you. We will not be able to contact any retailers/distributors/third parties to verify on the validity of the purchase/win in this case. We hope you understand, and we hope you are able to get hold of Swifty soon. Thank you.
So basically they didn't even fucking read my email seeing as the whole point was I've been trying to contact this guy who Razer has affiliated himself with for a MONTH I havent been able to play any video games seriously for A MONTH and instead of trying to help me since they sponsor this guy they say "Tough titties we're not going to help you fuck off."
My image of Razer tech support right now
So now I"m sitting here extremely pissed off my only option right now is to record another video in front of my webcam explaining this to swifty and hope he can pull something. Because if not I"m screwed out of an $80 mouse that is under warranty terms and they admit should be exchanged but they won't exchange.. God fucking damnit.
Lesson Learned: If you win any product in a contest make sure they give you a proof of purchase because if it breaks you could get fucked over by tech support without one.
This sucks. Might I suggest getting Razer as a sponsor and getting a new mouse that way? I've been happy with my little Logitech Optical Mini for 3 years now. That fancy 10 billion DPI crap is overkill anyway. Go with a sturdy $10 mouse.
On November 11 2010 06:55 besiger wrote: Thats one hell of a story, but at least your mouse isn't randomly dying every 2 minutes like mine is, try playing iccup with that baby.
Oh it randomly freezes too just stops responding but thats a whole different cup of tea...
PS:
attached that to his most recent video we'll see what happens.
On November 11 2010 06:55 besiger wrote: Thats one hell of a story, but at least your mouse isn't randomly dying every 2 minutes like mine is, try playing iccup with that baby.
Oh it randomly freezes too just stops responding but thats a whole different cup of tea...
attached that to his most recent video we'll see what happens.
I think mine is losing connection at the base of the cord, it was like 15$ a basic logitech mouse, but at least it lasted for 3 years, im too scared to open it and try to re solder the cord because I have no backup mouse and no money.
On November 11 2010 07:07 iCCup.Diamond wrote: This is a tragic tale, please respond swiftly Swifty, iCCup TV need you!
Anyway, on to a more constructive post. Razer needs to stop being jerks, but I understand where they are coming from in regards to not giving you a replacement, ie: "how do we know you're not some random hobo who wants a mouse"?
Yeah, since Swifty is so sponsored by Razer he'll easily get you a new mouse, i'm pretty sure you'll just get a brand new one sent to ya - it's such bad press for them to have mice break.
Really you should just be happy you got a free mouse to use for some months.
This guy had no responsibility to right the wrong that occured when someone used a shopped picture of your character for a contest... but he did anyways. You should consider yourself fortunate for that and not bother him cus the mouse you got FOR FREE broke.
On November 11 2010 07:07 iCCup.Diamond wrote: This is a tragic tale, please respond swiftly Swifty, iCCup TV need you!
Anyway, on to a more constructive post. Razer needs to stop being jerks, but I understand where they are coming from in regards to not giving you a replacement, ie: "how do we know you're not some random hobo who wants a mouse"?
Let's all have a candlelight vigil for the mouse.
The problem is they Sponsor him and he's extremely hard to contact. This is a problem, he did not provide me with proof of purchase when he sent me the mouse... this is a problem. And Razer when I called them said they "might be able to contact him internally but they're not sure." This is a problem. This is stupid on so many levels who sponsors someone sends them prizes to give out in contests over the course of several months then completely cuts all contact? How does he get more prizes does he only contact them? How did they tell him OMG GET HIM TO REMOVE THAT VIDEO when I posted the first one? They obviously have the capability to contact him but they won't.
On November 11 2010 07:18 gogogadgetflow wrote: Really you should just be happy you got a free mouse to use for some months.
When I received this mouse I had the capability to buy a different one but why would I? Free mouse, now I don't really have the capability to be spending money on mice and it's under warranty so they SHOULD be sending me a new one because they made a bet. "Hey we're certain this won't break." And it did so pay up.
I know your pain! I won a pair of Razer Carcharias at Blizzcon 2009 and the mic never worked, so I contacted Razer and told them that I had wont hem at Blizzcon and everything and they said "Okay well you're going to have to talk to Blizzard for the original proof of purchase"................ wtf.
HAHAHA Don't mean to be a dick but at SpartyLANParty you were bragging to me about how you won this mouse when I paid $60 for my Deathadder At least Razer will fix mine if I ask! hahaha
Seriously though this sucks. I'm assuming you've tried saving an email and sending the same one like 3 times a day to swifty? I'm sure he'd notice eventually...
On November 11 2010 08:15 Wolf wrote: I wouldn't expect Razer to care at all unless there's proof of purchase. That's pretty obvious. The problem here is Swifty's lack of reply.
I had a motherboard from Intel go out that I got in something like this and they wanted Proof of Purchase but allowed an RMA when I explained the situation. Razer is being sort of dumb here...
Umm i know, some of their mouses have driver updates for double clicking issues.... Might want to check that out, sorry if it has already been posted I gotta bail rq.
On November 11 2010 09:25 Cink wrote: HAHAHA Don't mean to be a dick but at SpartyLANParty you were bragging to me about how you won this mouse when I paid $60 for my Deathadder At least Razer will fix mine if I ask! hahaha
Seriously though this sucks. I'm assuming you've tried saving an email and sending the same one like 3 times a day to swifty? I'm sure he'd notice eventually...
If I get a few e-mails per week, I make a mental note to get things sorted out with razer - as I feel worse for poor raelcun I come closer to actually dealing with the matter.
If I get 3 e-mails per week, I just block the ungrateful bastard. Dear lord, I didn't even have to do the right thing when he made that video response, I could have just ignored it and here he is wanting another mouse!? Razer's "bet" (warranty) was with me, the gift-giver, so what do i care if the thing broke?
On November 11 2010 09:25 Cink wrote: HAHAHA Don't mean to be a dick but at SpartyLANParty you were bragging to me about how you won this mouse when I paid $60 for my Deathadder At least Razer will fix mine if I ask! hahaha
Seriously though this sucks. I'm assuming you've tried saving an email and sending the same one like 3 times a day to swifty? I'm sure he'd notice eventually...
If I get a few e-mails per week, I make a mental note to get things sorted out with razer - as I feel worse for poor raelcun I come closer to actually dealing with the matter.
If I get 3 e-mails per week, I just block the ungrateful bastard. Dear lord, I didn't even have to do the right thing when he made that video response, I could have just ignored it and here he is wanting another mouse!? Razer's "bet" (warranty) was with me, the gift-giver, so what do i care if the thing broke?
What are you talking about? Are you saying you are Swifty? Your post is confusing otherwise.
On November 11 2010 09:25 Cink wrote: HAHAHA Don't mean to be a dick but at SpartyLANParty you were bragging to me about how you won this mouse when I paid $60 for my Deathadder At least Razer will fix mine if I ask! hahaha
Seriously though this sucks. I'm assuming you've tried saving an email and sending the same one like 3 times a day to swifty? I'm sure he'd notice eventually...
If I get a few e-mails per week, I make a mental note to get things sorted out with razer - as I feel worse for poor raelcun I come closer to actually dealing with the matter.
If I get 3 e-mails per week, I just block the ungrateful bastard. Dear lord, I didn't even have to do the right thing when he made that video response, I could have just ignored it and here he is wanting another mouse!? Razer's "bet" (warranty) was with me, the gift-giver, so what do i care if the thing broke?
My understanding talking to Swifty the first time was he wasnt really involved in sc2 and didnt post on TL cuz he didnt even know anything about livestreams which have been a big feature on TL. If you are Swifty then let me clarify Im not mad at you but more of the silliness on Razer's end o.0 but why is it unreasonable to want warranty to exchange my mouse?
I would probably have chucked it out the window if i got turned down by Razor instead of trying to get proof of purchase from Swifty. Like that you actually made a youtube vid and posted it, that should get his attention. Good luck, i understand why you want the warranty, i also try to ask for proof of purchase when i win stuff, if nothing else it helps if you want to sell whatever it is you win.
wtf man, swifty was nice enough to give you a mouse even tho you haven't done anything to desrve it, and now you're stalking him because you want him to replace it ?
leave him alone and go buy an MS intellimouse 3.0 ffs
On November 12 2010 00:39 some_pro wrote: wtf man, swifty was nice enough to give you a mouse even tho you haven't done anything to desrve it, and now you're stalking him because you want him to replace it ?
leave him alone and go buy an MS intellimouse 3.0 ffs
Why do people keep saying this I just want the proof of purchase or as the email said for him to confirm with Razer that he sent it to me so warranty will replace it. Do you people not read?
People like Swifty give the WoW community a bad name. He's not very good at his class ( relative to actual professional PVPers ) and he's so distant that it sucks to watch people get shafted by him ( you're not the first I've read of ). I saw one thing where a guy asked Swifty how to "go pro" and his entire response consisted of something similar to buy a good mouse and play lots of Battlegrounds. To me, that's like if someone asked how to play high level SC2 and someone like HD or Husky told them to buy an expensive mouse and play customs all the time.
I really do hope you get your Proof of Purchase or, alternatively, Razer decides to just be the nice guy here
On November 11 2010 09:25 Cink wrote: HAHAHA Don't mean to be a dick but at SpartyLANParty you were bragging to me about how you won this mouse when I paid $60 for my Deathadder At least Razer will fix mine if I ask! hahaha
Seriously though this sucks. I'm assuming you've tried saving an email and sending the same one like 3 times a day to swifty? I'm sure he'd notice eventually...
If I get a few e-mails per week, I make a mental note to get things sorted out with razer - as I feel worse for poor raelcun I come closer to actually dealing with the matter.
If I get 3 e-mails per week, I just block the ungrateful bastard. Dear lord, I didn't even have to do the right thing when he made that video response, I could have just ignored it and here he is wanting another mouse!? Razer's "bet" (warranty) was with me, the gift-giver, so what do i care if the thing broke?
I kinda doubt this guy's Swifty...but if he is it seems like me posting is enough to summon his presence. HAZAH!
Isn't that kind of obvious that you should get a proof of purchase? I kind of can understand that you might not think of that when receiving something as a gift, but it's still in your best interest and your own responsibility to make sure that all parts are present upon arrival. No, or at least very few, will send you a new, fairly expensive, product without any proof of you actually being the owner of said product.
Anyway, I hope Swifty eventually responds and you get the help you need. Either way, what is good is that you probably won't ever make that same mistake again. Good luck!
Edit: Oh, doesn't he have like a manager or someone who represents him that you can contact? I mean, there must be some way of reaching him if it's important.
On November 11 2010 09:48 Kakera wrote: Umm i know, some of their mouses have driver updates for double clicking issues.... Might want to check that out, sorry if it has already been posted I gotta bail rq.
yeah thats what i was gonna say. i have a razer mouse and it's had that issue before. resetting the firmware and getting the drivers reupdated again completely fixed it for me and i know its a problem that happens from time to time.
but yeah if that doesnt work its certainly time to get a new one. hope you get it fixed or can get ahold of swifty.
try going through the whole resetting thing, wipe the drivers from ur PC and unplug the mouse and hold left right and middle click down for like a minute to reset it. i think thats how it works and reinstall all of it fresh and see if it works. it's worth a shot at least.
On November 11 2010 09:48 Kakera wrote: Umm i know, some of their mouses have driver updates for double clicking issues.... Might want to check that out, sorry if it has already been posted I gotta bail rq.
yeah thats what i was gonna say. i have a razer mouse and it's had that issue before. resetting the firmware and getting the drivers reupdated again completely fixed it for me and i know its a problem that happens from time to time.
but yeah if that doesnt work its certainly time to get a new one. hope you get it fixed or can get ahold of swifty.
try going through the whole resetting thing, wipe the drivers from ur PC and unplug the mouse and hold left right and middle click down for like a minute to reset it. i think thats how it works and reinstall all of it fresh and see if it works. it's worth a shot at least.
It's clearly a hardware issue seeing as if you remove the drivers altogether it still doubleclicks. I've already reinstalled hte drivers tons of times and just for hte record zero response from Swifty so I"m going to bother Razer some more.
yeah, try to get an executive (marketing, VP, PR, communications, etc.) on the phone -
tell him/her you have a leading SC2 stream that gets thousands of unique viewers (i.e. you're an opinion leader)
all you want is a replacement for a mouse that probably costs them about $3 from a factory in China
you'd gladly give them a shout out for actually listening to gamers since they already spend tons of money sponsoring events, getting their name out, whatever
easier said than done, I know
harass these guys on twitter about it @minliangtan (CEO) @MitchellChris (product evangelist) @razerguy (president)
post on the razer FB page about it
Press contacts: Christina.Gregor@razerzone.com (since you are a member of the media)
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