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disciple
9071 Posts
On March 15 2012 03:33 goofankle wrote: do items ship when the store is sold out or when the customer buys it? when the customer buys it. we dont wait to sell 1000 shirts before we start shipping out. | ||
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Proseat
Germany5113 Posts
On March 11 2012 21:09 ultimakaiser wrote: I have a couple of concerns about the Team Liquid Goliathus mousemat. I am somewhat annyoed by several things about it, specifically as a European. First of all, I love the mat, and I do intend to buy it. The first reason I am halted from just outright buying it, is that the shipping to Europe is 15$ on top of the mat. I do know that shipping in itself is very expensive from the US to Europe and I do not have a problem with that. The thing is, that the mat is produced by Razer thus it would make sense that they handle the shipping and should have mats in Europe for the European market, which would lower the cost for shipping considerably. I can never understand why something like this would be planned as a solely American product, most likely forgoing the entire world by not preparing for people from outside the US wanting to buy it. Also, I bought for example the first 4 books from the Game of Thrones series from a private book retailer in California via Amazon for 4€ shipping, so it would seem even cheaper handling to Europe is possible, though I do not expect you guys to have the same deals as Amazon of course. Second the ratio of product price and shipping price is "too damn high". I would gladly pay 40$ straight to TL for the mat and shipping on to, but to nearly pay the same for the shipping of the product seems miscalculated and should have been thought about beforehand... Thirdly, I am really annoyed that European customers get the stick with $ to € conversion again. Every freaking company does this, just copy paste the price to Euro and laugh at people for paying 1/3 more. That is just poor decision making buy the companies and really makes it hard for a European to buy something, cause you know you are getting cheated. In the Team Liquid store it actually calculates the end price in Dollars, so you do work with that. Why the hell did you guys not just keep the 20$ price tag for all regions, if your store calculates the final price to dollars anyway, instead you convert 20€ to 26$ and happily grab nearly 30% more money from Europeans? That just pisses me off. ATM, I really want the mat, and I want to support TL. I would even be ok with paying more for the product, but they way you are handling this thing with the store, especially the $€ conversion, it just stops me every time. Sorry for vent. Love TL. You have the same concerns I have, which also kept me from ordering it from the TL store even though I would like to support TL more. Another big reason for me, which you did not mention, is that you will likely have to pay import VAT (19% in Germany) on top of it. I had this misfortunate experience when I ordered the 3-pack TL race logo shirts from the TL store two months ago (described what transpired here). Since you're in the same boat being from Germany (EU), check this link: http://store.razerzone.com/store/razerusa/de_DE/pd/productID.244227600/categoryId.35208900 The Razer Goliathus TL mouse mat is back in stock there. I ordered it a few hours ago for 19.99 EUR plus 9.76 EUR shipping (which is still pretty high) from the Razer online store. I take it TL will still benefit since they own the TL brand and have a cooperation with Razer. The benefit for me here is that it will be sent from Europe, so no import VAT applies and it will only take a few days for it to arrive. Excited.  EDIT: The mouse mat was delivered today! It only took two days, wow.  | ||
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goofankle
United States22 Posts
On March 15 2012 08:34 disciple wrote: when the customer buys it. we dont wait to sell 1000 shirts before we start shipping out. How does one go about tracking their order? I received an order number 5 days ago but no shipping information since then. (Order ID: TIK8N24V) | ||
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disciple
9071 Posts
On March 16 2012 00:57 goofankle wrote: How does one go about tracking their order? I received an order number 5 days ago but no shipping information since then. (Order ID: TIK8N24V) You should get the final confirmation mail with your tracking # today or tomorrow. Got some delays with our distributor. Really sorry about that. | ||
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turnip
United States193 Posts
Order ID: W7YT4NHB Thanks | ||
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goofankle
United States22 Posts
On March 16 2012 05:49 disciple wrote: You should get the final confirmation mail with your tracking # today or tomorrow. Got some delays with our distributor. Really sorry about that. No worries, I just wanted to make sure everything was still happening with the order. I read about getting a tracking number a day or two after most orders are placed. I think the store is great and I'm sure I'll be making future purchases. Thanks for the update. edit I just received the tracking number, all is well. | ||
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SpiZe
Canada3640 Posts
I have ordered a Goliathus Mouse Mat 6 days ago (March 9th), and I still haven't got my tracking number of shipping confirmation or whatever you should get when your item is being shipped I know someone who placed an order around the same time that I did (maybe a day earlier ?? ) and he got his own mouse mat today, wich had me "worried" since I still didn't have a shipping confirmation mail.How long does it usually takes ? Due to probably an either failure on my part, I am unable to find my order id. All I have is a transaction ID that has many more numbers than the usual eight I see posted by people. Thanks | ||
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c0ldfusion
United States8293 Posts
Different key caps are meant for different rows on a cherry switch keyboard. I assume it's for the row with the esc key - but want to be sure. | ||
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towerranger
Austria134 Posts
i cant come to liquid very often, a preorder function would be awesome. if i see those keycaps sold out again it will kill me! | ||
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Mysticweaver
1 Post
Thank you | ||
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BradenKuntz
Canada59 Posts
 Any estimate would be cool. Thanks! | ||
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Deleted User 47542
1484 Posts
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Xandaren
United States93 Posts
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churb
Canada2 Posts
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disciple
9071 Posts
Your order was shipped out on 5th of March, sometimes it takes up to 4-5 weeks for the international orders to reach their destination, sometimes its a lot faster. USPS can't give exact ETA of delivery cause that depends on local post service and your zip code. If you don't get the package in 5 weeks after the order is shipped out by our distributor, we offer to send a replacement or refund you fully. Many people decide for one of the options and show understanding for the whole situation. | ||
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caktuss
United States1 Post
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disciple
9071 Posts
On March 24 2012 06:47 caktuss wrote: when are you having more mousepads in stock? trying to hold off just buying one, want a teamliquid one so bad. most likely in May. | ||
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Shrewmy
Australia199 Posts
I wish I could say the same for the poster. It arrived dented and partly crumpled, likely as a result of the awful shipping it went through, but I'm not really happy with it. There's no real point in sending it back as the cost is prohibitive to send it from here to Australia. The photo really doesn't do it much justice due to how reflective it is. http://i.imgur.com/X7887.jpg I think you guys really need to reconsider using USPS, or make sure they treat our packages with more respect, because it's pretty hard to dent a cardboard tube so much that it actually damages the poster as well. | ||
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disciple
9071 Posts
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Shrewmy
Australia199 Posts
On March 26 2012 20:04 disciple wrote: I'm really sorry for your damaged poster. I will send you a replacement right away, can you please give me your order ID? My Order ID was OZYJK38I. Thanks for such a quick reply | ||
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