Store Feedback Thread - Page 2

As for the eastern Canada question, I think you will be able to get the package relatively fast as our warehouse is located on the us east coast itself.

On March 01 2012 03:40 Handshake wrote:


Thank you for such a quick answer. Should I be worried that my order was confirmed a week and a half ago and I still have not received a tracking number and/or shipping confirmation?

On March 01 2012 01:38 disciple wrote:


Hi, you order is not yet shipped out by our distributor. I think it will go out very soon, we don't have that many orders pending now. You will receive an email with a tracking number which wont be of much use cause we unfortunately cannot provide detailed tracking outside of US at this point. You will be able to follow your package till Chicago where it gets on a plane to its destination.

As for the eastern Canada question, I think you will be able to get the package relatively fast as our warehouse is located on the us east coast itself.

On March 07 2012 19:28 XiaoZhuPa wrote:
Hi,

I sent an email to shipping@teamliquid.net a couple of days ago but still have not received a reply.

My order number is 1IEOSHAU, and I am currently missing a medium shirt. (Ordered 2 medium, 1 small, only received 1 medium, 1 small.)

Would appreciate a response and a look into this matter.

Thanks!

On March 11 2012 21:09 ultimakaiser wrote:
I have a couple of concerns about the Team Liquid Goliathus mousemat. I am somewhat annyoed by several things about it, specifically as a European.

First of all, I love the mat, and I do intend to buy it. The first reason I am halted from just outright buying it, is that the shipping to Europe is 15$ on top of the mat. I do know that shipping in itself is very expensive from the US to Europe and I do not have a problem with that. The thing is, that the mat is produced by Razer thus it would make sense that they handle the shipping and should have mats in Europe for the European market, which would lower the cost for shipping considerably. I can never understand why something like this would be planned as a solely American product, most likely forgoing the entire world by not preparing for people from outside the US wanting to buy it. Also, I bought for example the first 4 books from the Game of Thrones series from a private book retailer in California via Amazon for 4€ shipping, so it would seem even cheaper handling to Europe is possible, though I do not expect you guys to have the same deals as Amazon of course.

Second the ratio of product price and shipping price is "too damn high". I would gladly pay 40$ straight to TL for the mat and shipping on to, but to nearly pay the same for the shipping of the product seems miscalculated and should have been thought about beforehand...

Thirdly, I am really annoyed that European customers get the stick with $ to € conversion again. Every freaking company does this, just copy paste the price to Euro and laugh at people for paying 1/3 more. That is just poor decision making buy the companies and really makes it hard for a European to buy something, cause you know you are getting cheated. In the Team Liquid store it actually calculates the end price in Dollars, so you do work with that. Why the hell did you guys not just keep the 20$ price tag for all regions, if your store calculates the final price to dollars anyway, instead you convert 20€ to 26$ and happily grab nearly 30% more money from Europeans? That just pisses me off.

ATM, I really want the mat, and I want to support TL. I would even be ok with paying more for the product, but they way you are handling this thing with the store, especially the $€ conversion, it just stops me every time.

Sorry for vent. Love TL.

On March 12 2012 04:13 Thrax wrote:I wonder if you can select US/Rest of the World and go through the purchase process normally from there. You would get billed in US dollars on your credit card/Paypal and the conversion to euro would happen there. Without actually buying a mousepad to test, the store doesn't seem to have any issues allowing shipping to a Eurozone country even though I selected "US/Rest of the World".

On March 12 2012 01:46 XiaoZhuPa wrote:


No response from emails to shipping@teamliquid and no response in this forum here too. Is there some major issue with the teamliquid store recently? Still awaiting response for missing shirt....