EPTPC shop finally got around to looking at it. The verdict: "Uhh... it might be the RAM. That'll be $90, please."
Sigh. Ordering RAM. Not holding my breath.
Black screen / BSoD, EvID 41 on i5-3570K & HD 7870 - Page 2
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Aylear
Norway3988 Posts
PC shop finally got around to looking at it. The verdict: "Uhh... it might be the RAM. That'll be $90, please." Sigh. Ordering RAM. Not holding my breath. | ||
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jaj22
United Kingdom1376 Posts
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eskashaborn
United States177 Posts
I never really figured out what the problem was precisely with the graphics card. Apparently, the capacitors are at fault... From Softpedia News, + Show Spoiler + The blue screen of death (BSOD) isn't about to lose its status as the most alarming thing that can happen to a PC (short of the hardware combusting for some reason), but it isn't the only type of screen of death, as Sapphire's Radeon HD 7870 GHz Edition graphics have proven. Because of some bad quality ceramic capacitors, the power to the GPU is not conditioned properly on these video boards. This leads to system crashes and a black screen, as the input from the PC's video board suddenly stops. The issue did not crop up overly much, but most complaints did name a Sapphire board as the problem. AMD had researched the matter for months and informed add-in board partners about the components responsible some time ago. Sapphire either did not do it properly or missed a few cards, because some of the recently-manufactured HD 7870 units had the problem anyway, according to BeHardware. Fortunately, the RMA (return merchandise authorization) has been relaxed and the inventories of French retailers have been recalled. EDIT: When this problem presented itself to me, there was a lot less information online! Seems it has finally been formally acknowledged (at least to some extent). | ||
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Aylear
Norway3988 Posts
What a shock, new RAM didn't fix the problem. Sending everything back to the retailer. Undecided on if I'm also urinating on it or not. | ||
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Steelo_Rivers
United States1968 Posts
On March 14 2013 07:29 eskashaborn wrote: It's the HD 7870 and I'm sorry. I had the same problem. It only ever crashed in games, I messed around with drivers, but nothing worked. Eventually Sapphire sent me a 7950 as a replacement after sending me another faulty 7870 and that works fine now. I never really figured out what the problem was precisely with the graphics card. Apparently, the capacitors are at fault... From Softpedia News, + Show Spoiler + The blue screen of death (BSOD) isn't about to lose its status as the most alarming thing that can happen to a PC (short of the hardware combusting for some reason), but it isn't the only type of screen of death, as Sapphire's Radeon HD 7870 GHz Edition graphics have proven. Because of some bad quality ceramic capacitors, the power to the GPU is not conditioned properly on these video boards. This leads to system crashes and a black screen, as the input from the PC's video board suddenly stops. The issue did not crop up overly much, but most complaints did name a Sapphire board as the problem. AMD had researched the matter for months and informed add-in board partners about the components responsible some time ago. Sapphire either did not do it properly or missed a few cards, because some of the recently-manufactured HD 7870 units had the problem anyway, according to BeHardware. Fortunately, the RMA (return merchandise authorization) has been relaxed and the inventories of French retailers have been recalled. EDIT: When this problem presented itself to me, there was a lot less information online! Seems it has finally been formally acknowledged (at least to some extent). Couldn't be his video card though considering he can run furmark and have no problems. | ||
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Aylear
Norway3988 Posts
On March 16 2013 09:23 LgNKami wrote: Don't send it back. This sounds like either a motherboard issue, or a driver issue. Some people make the mistake of installing 32-bit drivers on 64 bit systems although most programs won't allow that. Have you tried disabling turbo boost and playing games? I know when my old system used to crash in games, I found out it was because my overclock was unstable for some unknown reason. Turbo boost (as we all know) overclocks your cpu to an extent. Disable it and try gaming. Couldn't be his video card though considering he can run furmark and have no problems. I don't have an overclock set at all right now, and I've previously tried both with and without any OC. No difference. | ||
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Steelo_Rivers
United States1968 Posts
On March 16 2013 09:32 Aylear wrote: I don't have an overclock set at all right now, and I've previously tried both with and without any OC. No difference. You didn't get what I said though. Disable Turbo boost and try to play a game. | ||
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TJ31
630 Posts
On March 16 2013 09:23 LgNKami wrote: Couldn't be his video card though considering he can run furmark and have no problems. Yes, it could. My friend's GTX470 died nearly the same way some time ago. It was crashing (either black screen or a static picture of the last frame ) in games and benchs, such as Heaven or 3DMark pretty fast, maybe 35-40 mins max in to the test/game. But it was just fine in stress tests such as furmark or occt for hours. That's why I posted a suggestion to try those benchs on the first page. Honestly, I think furmark only good to test your temps/OC stability, but not this type of the problem. @OP Unless you sent it in already. You can try to get any other GPU to test. Maybe from a friend or from local hardware store near you (preferable one that will take that GPU back without any problems). | ||
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neoghaleon55
United States7434 Posts
I currently am battling BlackScreen/GreyScreen of Death as well. What has helped so far is setting the graphics to medium The lighting and Shader option to medium especially has helped. I was crashing every other game last night with setting on high or ultra but today, it has yet to crash with medium shader/lighting. | ||
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Steelo_Rivers
United States1968 Posts
On March 16 2013 10:15 TJ31 wrote: Yes, it could. My friend's GTX470 died nearly the same way some time ago. It was crashing (either black screen or a static picture of the last frame ) in games and benchs, such as Heaven or 3DMark pretty fast, maybe 35-40 mins max in to the test/game. But it was just fine in stress tests such as furmark or occt for hours. That's why I posted a suggestion to try those benchs on the first page. Honestly, I think furmark only good to test your temps/OC stability, but not this type of the problem. @OP Unless you sent it in already. You can try to get any other GPU to test. Maybe from a friend or from local hardware store near you (preferable one that will take that GPU back without any problems). Furmark does the same thing that a game would do, it stresses the gpu to max usage. It could be a ram problem though because unless he was running furmark on a high resolution, he wouldn't be able to tell because low resolutions barely use any memory. | ||
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Aylear
Norway3988 Posts
On March 16 2013 09:49 LgNKami wrote: You didn't get what I said though. Disable Turbo boost and try to play a game. Oh, sorry, I wasn't being clear, that's my mistake. Turbo Boost is a dynamic overclock from Intel which alters the CPU cycles based on what's required. When I said I haven't overclocked my system, I was including that in the big picture. Thus, Turbo Boost is off, along with all the other overclocking options. On March 16 2013 10:15 TJ31 wrote: Yes, it could. My friend's GTX470 died nearly the same way some time ago. It was crashing (either black screen or a static picture of the last frame ) in games and benchs, such as Heaven or 3DMark pretty fast, maybe 35-40 mins max in to the test/game. But it was just fine in stress tests such as furmark or occt for hours. That's why I posted a suggestion to try those benchs on the first page. Honestly, I think furmark only good to test your temps/OC stability, but not this type of the problem. @OP Unless you sent it in already. You can try to get any other GPU to test. Maybe from a friend or from local hardware store near you (preferable one that will take that GPU back without any problems). I'll be sending it in past the weekend. I might contact a friend and ask to briefly borrow his GPU that I know works (because he's playing Crysis 3 right now, the bastard), if only just to test. If it still crashes, it has to be the motherboard. Thanks for the comments. On March 16 2013 10:22 neoghaleon55 wrote: ATI cards have a ton of issues. I currently am battling BlackScreen/GreyScreen of Death as well. What has helped so far is setting the graphics to medium The lighting and Shader option to medium especially has helped. I was crashing every other game last night with setting on high or ultra but today, it has yet to crash with medium shader/lighting. So far, graphics quality in-game has not mattered. Lowest or ultra, it still crashes, and I've not noticed a discernible difference in timing either way. On March 16 2013 11:34 LgNKami wrote: Furmark does the same thing that a game would do, it stresses the gpu to max usage. It could be a ram problem though because unless he was running furmark on a high resolution, he wouldn't be able to tell because low resolutions barely use any memory. Got new RAM (unless you mean the memory on the GPU) and already tried; no difference. | ||
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Steelo_Rivers
United States1968 Posts
On March 16 2013 12:03 Aylear wrote: Oh, sorry, I wasn't being clear, that's my mistake. Turbo Boost is a dynamic overclock from Intel which alters the CPU cycles based on what's required. When I said I haven't overclocked my system, I was including that in the big picture. Thus, Turbo Boost is off, along with all the other overclocking options. I'll be sending it in past the weekend. I might contact a friend and ask to briefly borrow his GPU that I know works (because he's playing Crysis 3 right now, the bastard), if only just to test. If it still crashes, it has to be the motherboard. Thanks for the comments. So far, graphics quality in-game has not mattered. Lowest or ultra, it still crashes, and I've not noticed a discernible difference in timing either way. Got new RAM (unless you mean the memory on the GPU) and already tried; no difference. I don't mean physical RAM, I'm talking about the RAM on the video card (vram). | ||
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mav451
United States1596 Posts
On March 14 2013 07:29 eskashaborn wrote: It's the HD 7870 and I'm sorry. I had the same problem. It only ever crashed in games, I messed around with drivers, but nothing worked. Eventually Sapphire sent me a 7950 as a replacement after sending me another faulty 7870 and that works fine now. I never really figured out what the problem was precisely with the graphics card. Apparently, the capacitors are at fault... From Softpedia News, + Show Spoiler + The blue screen of death (BSOD) isn't about to lose its status as the most alarming thing that can happen to a PC (short of the hardware combusting for some reason), but it isn't the only type of screen of death, as Sapphire's Radeon HD 7870 GHz Edition graphics have proven. Because of some bad quality ceramic capacitors, the power to the GPU is not conditioned properly on these video boards. This leads to system crashes and a black screen, as the input from the PC's video board suddenly stops. The issue did not crop up overly much, but most complaints did name a Sapphire board as the problem. AMD had researched the matter for months and informed add-in board partners about the components responsible some time ago. Sapphire either did not do it properly or missed a few cards, because some of the recently-manufactured HD 7870 units had the problem anyway, according to BeHardware. Fortunately, the RMA (return merchandise authorization) has been relaxed and the inventories of French retailers have been recalled. EDIT: When this problem presented itself to me, there was a lot less information online! Seems it has finally been formally acknowledged (at least to some extent). Credit to this guy for fully reading the first post and providing some of his own research as well. Is there anyway you can test with another GPU (preferably one that is proven), in the same PCI-e slot? We would like to fully rule out the PCI-e slot as fault, and per eskashaborn experience with his 7870, I think this is a priority item. To the OP - I hope you didn't pay too much for the shop service though  | ||
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Aylear
Norway3988 Posts
On March 17 2013 01:19 mav451 wrote: Credit to this guy for fully reading the first post and providing some of his own research as well. Is there anyway you can test with another GPU (preferably one that is proven), in the same PCI-e slot? We would like to fully rule out the PCI-e slot as fault, and per eskashaborn experience with his 7870, I think this is a priority item. To the OP - I hope you didn't pay too much for the shop service though Working on that right now, as a friend of mine is bringing his GPU over for me to test. Will update the thread once it crashes.  | ||
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Aylear
Norway3988 Posts
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eskashaborn
United States177 Posts
That's the funny thing. The crashing is pretty random, but it is without a doubt the video card. I have been through the identical situation. Trust me! It is quite interesting that the stress tests don't cause the crash. Same exact thing happened to me. I ran them flawlessly. I read that the difference has something to do with 2D/3D switching - something that apparently does not occur to the same degree with the tests. | ||
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jaj22
United Kingdom1376 Posts
On March 19 2013 17:18 eskashaborn wrote: It is quite interesting that the stress tests don't cause the crash. Same exact thing happened to me. I ran them flawlessly. I read that the difference has something to do with 2D/3D switching - something that apparently does not occur to the same degree with the tests. It's actually very common for Furmark to work fine on cards that fail in one or more games. Your example is the lack of load variation, but other weaknesses of Furmark include lack of shader variety, not using various fixed function units, minimal memory usage and negligible PCI-E usage. Furmark's better for power and temperature testing than it is for GPU fault testing. TJ31 nailed that point earlier. | ||
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