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United States1050 Posts
Hey all,
Real quick I just wanted to let everyone know what is going on right now and what went down with IPL 3 today.
We got back to work a few hours before the start of broadcast, tested everything and were all set to go. A few seconds before our countdown timer ended, with everyone ready to go, we all lost connection to the internet. After a couple hours of trying different solutions and being on the phone with a lot of different people, we learned that a vehicle had hit a pole a few miles away and cut the Comcast fiber line. We were able to rig up a setup that involved an old non-fiber line and a backup satellite to get the streams and internet back up again. Special thanks to Blizzard for being able to quickly whitelist our new IPs. After a few hours, the latency kept steadily increasing to the point of unplayability. To keep the integrity of the tournament I had to make the call to shut down the event until Comcast kicks back in. We hope to be back up and running shortly, but all I have is a vague estimated time. We apologize to the community for these issues and thank everyone for your patience and understanding. As you might expect, the schedule for the next two days is subject to change but we do hope to provide everyone with some great content.
Thank you.
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you all are doing a great job, but most of all thanks for updating us with whats happening, i really appreciate that
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Sad 
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wow... hope it gets going soon... good luck!
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Don't listen to the haters, intelligent people know you're trying your best and doing everything you can to provide us with a great show.
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Arrrgh. What a random act of god, that sucks Alex. glgl.
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United States2231 Posts
Great update, thanks for the info!
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On October 08 2011 07:19 Defacer wrote:
Arrrgh. What a random act of god, that sucks Alex. glgl.
whats god have to do with someone hitting a pole?
anyways thats unfortunate, hopefully comcast gets it repaired quickly
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On October 08 2011 07:20 PhiliBiRD wrote:Show nested quote +On October 08 2011 07:19 Defacer wrote:
Arrrgh. What a random act of god, that sucks Alex. glgl. whats god have to do with someone hitting a pole? anyways thats unfortunate, hopefully comcast gets it repaired quickly
*crosses fingers *
don't derail....
In all seriousness... is there any estimate to when this might be back up?
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so the backup would have been ok had blizzard added lan? hmm blizzard, might be a good time to get a "tournament edition" lan version of SC2 out there now...
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On October 08 2011 07:14 Alex.IGN wrote:
Hey all,
Real quick I just wanted to let everyone know what is going on right now and what went down with IPL 3 today.
We got back to work a few hours before the start of broadcast, tested everything and were all set to go. A few seconds before our countdown timer ended, with everyone ready to go, we all lost connection to the internet. After a couple hours of trying different solutions and being on the phone with a lot of different people, we learned that a vehicle had hit a pole a few miles away and cut the Comcast fiber line. We were able to rig up a setup that involved an old non-fiber line and a backup satellite to get the streams and internet back up again. Special thanks to Blizzard for being able to quickly whitelist our new IPs. After a few hours, the latency kept steadily increasing to the point of unplayability. To keep the integrity of the tournament I had to make the call to shut down the event until Comcast kicks back in. We hope to be back up and running shortly, but all I have is a vague estimated time. We apologize to the community for these issues and thank everyone for your patience and understanding. As you might expect, the schedule for the next two days is subject to change but we do hope to provide everyone with some great content.
Thank you.
What will happen with the results of games that've already been played today?
the TL twitter said that hero and others were complaining about lag during his series with sleep
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We have faith folks, keep up the good work. And thanks to Blizzard, who may not control the internet, but I least did what they could.
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Seriously, your guys in channel 5/6 did an awesome job to keep the downtime disaster minimized. You may consider give them extra bonus for saving the day 
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As far as damage control goes, you guys are doing a great job! Thank you
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Maybe I'm just being bitter, but I don't really feel like you should be thanking Blizzard because this would have been a non issue if there was LAN play. Almost every single tournament is plagued with connection issues and its really disappointing for both the live audience and the people streaming from home.
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hurricanes at MLG's, rampaging pole smashing trucks at IPL
What's next? Lizard people at GSL?
EDIT: Thanks for the update
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Thanks for the quick notice, we all know it's not your fault, still a big fan of the tourney. Best of luck that it's fixed quickly!!!
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Shit happens. IPL 3 has still been one of the best events so far in SC2. I really hope this pays off for you guys in the long run.
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Thank you for the response. Very professional and courteous to have transperancy between the company and its user base. "Acts of God" occur and it's nice to see that you are working towards a resolution!
Edit: Whoever hit that pole needs to be dubbed as the new meme for ruining eSports! 
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EPT
