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Hey,
Recently my iphone has broken and i had to send it away, ( going to be back in 2 weeks minimum ) i completely forgot i had my authenticator on there and after this maintenance blizzard did last night its asking for my authenticator code, which obviously i cannot get.
When i go onto the blizzard website and click (remove authenticator from this account) it asks for some questions, all which i can answer however there is a question about; (Government-issued ID: * ATTACH YOUR ID (acceptable formats are BMP, JPG, PNG and GIF)
What exactly have i got to attach if anyone could help me?
Thanks!
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A scan of your ID (passport).
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I have been able to send them a cdkey that is tied to a game on the account to have the authenticator removed as well.
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Do you not have access to your phone number (not the phone)? I've removed my authenticator code when my phone broke and all I had to do was to fill in my name, email and then enter a confirmation code that was sent out to my phone number. Is it different for different countries or something? I never had to scan any id or anything.
Are you using this page (or your regional equivellent)? https://eu.battle.net/account/support/login-support.html?ref=http://eu.battle.net/en/ Under the "I lost my authenticator and I want to remove it from my account."
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i only had to use the live chat and give my name and answers to the account secret questions.
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