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Active: 35514 users

7.1 sound, Razer Megalodon and greyed out options

Forum Index > Tech Support
Post a Reply
ilovelings
Profile Joined January 2011
Argentina776 Posts
July 06 2012 22:08 GMT
#1
Hi guys, I'm driving myself insane here.

I bought a Razer Megalodon headset (the one with it's own sound card attached to it) and I'm having problems with the 7.1 sound. Keep in mind that the headset runs fine on 2.0 sound.

My problem is the following : For it to run properly on 7.1, the manual asks me to access the advanced properties under the Volume tab at the Sound and Audio devices menu located in the Control Panel. The problem is that those options show up as Greyed out and therefore inaccessible. How do I enable those options?
People is diying.
EdenPLusDucky
Profile Blog Joined July 2011
571 Posts
July 06 2012 22:15 GMT
#2
Which options specifically? Can you take a screenshot?
ilovelings
Profile Joined January 2011
Argentina776 Posts
July 06 2012 22:15 GMT
#3
On July 07 2012 07:15 EdenPLusDucky wrote:
Which options specifically? Can you take a screenshot?


sure, give me a min.
People is diying.
ilovelings
Profile Joined January 2011
Argentina776 Posts
July 06 2012 22:20 GMT
#4
[image loading]
People is diying.
ilovelings
Profile Joined January 2011
Argentina776 Posts
Last Edited: 2012-07-06 23:01:38
July 06 2012 23:00 GMT
#5
I tried reinstalling the audio drivers but it won't budge.

2.0 works fine. 7.1 won't.
People is diying.
EdenPLusDucky
Profile Blog Joined July 2011
571 Posts
July 06 2012 23:05 GMT
#6
Have you switched it to 7.1 surround sound mode with the switch on megalodon audio controller? I don't understand that language so I can't help you.
ilovelings
Profile Joined January 2011
Argentina776 Posts
July 06 2012 23:41 GMT
#7
Yes I have switched it but it sounds like uber shit on 7.1 mode.
People is diying.
ilovelings
Profile Joined January 2011
Argentina776 Posts
July 07 2012 12:26 GMT
#8
bump
People is diying.
reptile
Profile Joined July 2010
United States210 Posts
July 07 2012 14:37 GMT
#9
On July 07 2012 07:08 ilovelings wrote:
Hi guys, I'm driving myself insane here.

I bought a Razer Megalodon headset (the one with it's own sound card attached to it) and I'm having problems with the 7.1 sound. Keep in mind that the headset runs fine on 2.0 sound.

My problem is the following : For it to run properly on 7.1, the manual asks me to access the advanced properties under the Volume tab at the Sound and Audio devices menu located in the Control Panel. The problem is that those options show up as Greyed out and therefore inaccessible. How do I enable those options?

I've had this headset for a couple years now, please, do yourself a favor and return it while you still can. First off, it's not 'true' 7.1 surround sound. Second, Razer support is so bad when it comes to assisting you. And third, nearly every game you will most likely play will not support this headset. If you attempt to use the 7.1 option in a game say like Counter-Strike or any of the MW series, you'll find that every noise produced in game comes out of each speaker equally, making it impossible to locate enemies. I know you came here seaking advice to fix your issue, but I'd rather save you the $150 dollars and just tell you to return it. This headset has been a nightmare for me.
"When the game is over, the King and the Pawn go back in the same box."
reptile
Profile Joined July 2010
United States210 Posts
July 07 2012 14:38 GMT
#10
On July 07 2012 08:41 ilovelings wrote:
Yes I have switched it but it sounds like uber shit on 7.1 mode.

You're probably noticing the echo to make it sound 7.1 surround. Read my post above... just return it. The support for this product is horrendous and wait until you try updating the firmware for the known issues that Razer was aware of since day 1 of release.
"When the game is over, the King and the Pawn go back in the same box."
ilovelings
Profile Joined January 2011
Argentina776 Posts
July 07 2012 22:38 GMT
#11
To be honest I had no problems with the firmware updates. Currently, I'm experiencing problems with the windows cfg only. I need to enable those options for it to run properly.
People is diying.
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