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Sound Output Problem on SC2

Forum Index > Tech Support
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sorrowptoss
Profile Blog Joined June 2011
Canada1431 Posts
June 20 2012 20:20 GMT
#1
Hi TL,

So recently I've been having a wierd sound output problem on SC2, and only when I open SC2 does this happen. If earphones/headsets are plugged into my laptop, and I open the game, all third-party sounds, such as music from youtube and/or itunes, that have been playing before I open SC2 on my earphones/headsets start playing through the speakers of my laptop (built-in). Therefore I can never listen to third-party music and play SC2 at the same time through my headset, since somehow my computer is "separating" the two different sounds because of their sources, or maybe because SC2 is messing with my output? I really don't know and I'm a computer newbie so please help me!

On Menu>Options>Sound in SC2 I've tried all three options in the output settings: "default" (SC2 in headset, third-party sounds through speakers), "speakers/headset" (same thing) and "Independant Headphones" (same thing).

I've tried to go to Playback devices (Windows 7)>disable speakers so I could try to "force" all sounds into my headset but it doesn't work and the third-party music, instead of coming out of the built-in speakers, just doesn't come out anywhere anymore.

I've tried switching headgear, from a Sony headset (quite primitive) to standard earphones. Same problem on both fronts. The sounds are still "separated".

Quick update: I tried unplugging the headset while SC2 was running, and the game froze for a few seconds, and now nothing ever comes out of my headset/earphones anymore when I play. Everything comes out of my speakers regardless of what I do; and when I do Playback devices>disable speakers nothing comes out anywhere anyhow. Wtf.

Any advice?
Plunderwondr
Profile Blog Joined May 2012
Canada45 Posts
June 27 2012 03:19 GMT
#2
Is it possible realtek audio is running ? or a similar third party audio program ? realtek is sneaky so u might not know its on but it often does that exact issue so if you go into the interface of it you can adjust all the settings from there.


I hope that gives you an idea of where to start! :/
Lysergic
Profile Joined December 2010
United States355 Posts
June 27 2012 04:18 GMT
#3
Right click volume icon - click Playback devices. Take a screenshot. Is the default device headphones? Make sure to set headphones to default device (not default communication device) before opening SC2.

Open your Headphones Properties, disable enhancements and tell me what your advanced settings are. (i.e., 2ch 16bit 48000khz, both of the exclusive mode options are enabled.)

Try changing the SC2 sound output to Default, speakers, and headphones and see what each does. Try disabling voice in sc2.

Like the person above said, see if you have realtek or other 3rd party audio drivers/software running. (Run "msconfig" and look through startup items and services.)

What audio player are you using? And what other programs do you have open that have sound? It sounds like your audio player has its output set to speakers.
JerKy
Profile Blog Joined January 2011
Korea (South)3013 Posts
June 27 2012 04:52 GMT
#4
Ive had this same problem for a while...
I've fiddled with all the SC2/Windows sound settings and havent been able to resolve it (its now the reason I dont play SC2 anymore)
I know this is a resolvable issue because I had the same problem with TeamSpeak which I fixed within a minute
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