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Just bought a computer from Ibuypower and now that I have it I am playing dota 2 and twice today its randomly shut off then turned back on and got stuck at the bios screen until I unplug a USB device (my external HD).
Any ideas? computer is maybe a week old.
specs
+ Show Spoiler +1 x Case (Xion Echo Gaming Case - Blue))
1 x Case Lighting (None))
1 x iBUYPOWER Labs - Noise Reduction (None))
1 x iBUYPOWER Labs - Internal Expansion (None))
1 x Processor (Intel® Core™ i5-2500K Processor (4x 3.30GHz/6MB L3 Cache)))
1 x iBUYPOWER PowerDrive (None))
1 x Processor Cooling (Liquid CPU Cooling System [SOCKET-1155] - [Free Upgrade] Standard 120mm Fan))
1 x Memory (8 GB [4 GB X2] DDR3-1600 Memory Module - Corsair or Major Brand))
1 x Video Card (NVIDIA GeForce GTX 560 Ti - 1GB - EVGA Superclocked - Core: 900MHz - Single Card))
1 x Video Card Brand (Major Brand Powered by AMD or NVIDIA))
1 x Motherboard (ASUS P8Z68-V LX -- Lucid Virtu Technology))
1 x Intel Smart Response Technology (None))
1 x Power Supply (700 Watt -- Standard))
1 x Primary Hard Drive (1 TB HARD DRIVE -- 32M Cache, 7200 RPM, 6.0Gb/s - Single Drive))
1 x Data Hard Drive (None))
1 x Optical Drive (24X Dual Format/Double Layer DVD±R/±RW + CD-R/RW Drive - Blue))
1 x 2nd Optical Drive (None))
1 x Flash Media Reader / Writer (None))
1 x Meter Display (None))
1 x USB Expansion (None))
1 x Sound Card (3D Premium Surround Sound Onboard))
1 x Network Card (Onboard LAN Network (Gb or 10/100)))
1 x Operating System (Microsoft Windows 7 Home Premium + Office Starter 2010 (Includes basic versions of Word and Excel) - 64-Bit))
1 x Keyboard (iBUYPOWER USB Keyboard))
1 x Mouse (iBUYPOWER Internet Mouse))
1 x Headset (None))
1 x Monitor (None))
1 x 2nd Monitor (None))
1 x Speaker System (None))
1 x Video Camera (None))
1 x Case Engraving Service (None))
1 x Warranty (3 Year Standard Warranty Service))
1 x Rush Service (Rush Service Fee (not shipping fee) - No Rush Service, Estimate Ship Out in 5~10 Business Days))
1 x Free Stuff ([Free Game Voucher] - Batman Arkham City - Free with Purchase of NVIDIA GeForce 5 Series Video Card))
1 x Free Stuff ([Free Game Download] - Just Cause 2 - Free with Purchase of NVIDIA Video Card))
1 x USB Cables / Accessories ([Hub] USB 2.0 External Hub (4 x Ports)))
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Just loaded up some CPU and temp checkers and with skyrim and catz stream running at the same time on ultra high quality the temps stay steady at about 40c.
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Uhm, the shutdown can be caused by software,hardware or power supply problems.
1st: Which brand is your 700W PSU?
2nd: Disable the auto-restart on system errors, so you will get a bluescreen which may give you a hint on what is causing it.
http://www.dedoimedo.com/computers/windows-bsod.html Here is a really good guide for how to do that and interpreting the BSOD =)
It may be, that your PC is trying to bot from your USB device and is stuck because of that. Try disabling booting from USB devices in your BIOS.
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The stuck on BIOS until you remove your external is prob because you're telling it to boot from USB devices when possible. You'll need to remove that option from the BIOS.
As for the restarts, what brand is your PSU? Sounds suspiciously like inadequate power.
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its no secret that the PSU @ premade pcs arent the best, most likely this will be the problem but to be more save eisregen told you pretty much everything you can do.
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Your guess is as good as mine as to what brand the PSU is, I figured 700 would be enough so just got the generic option. The crash has only happened when I play Dota 2 so far. I left the computer on all night with a full screen stream running and put it on high power option and had no crash whatsoever.
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Try leaving your computer on while doing some stress tests. Furmark for your GPU and Prime95 for your CPU. That should put your system under load, so that your power supply actually has to supply full power rather than idle power.
To look at your PSU brand, open your computer.
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So run futuremark and prime 95 at the same time and assuming its my PSU those should make it turn itself off? Does that seem like the most likely reason for it to turn off? everytime it turned off I was
In skype
Playing dota 2 at max
watching a stream at full quality on my 2nd monitor
And everytime it crashed was during a team fight in dota or directly after, just trying to get a feel for whether its most likely the PSU, I don't think it would be the ram/CPU if it only happens when playing dota 2 and not when left on with a stream running all night.
Sorry if I am getting ahead of myself just at work and pretty stressed out about it haha.
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On December 01 2011 01:25 Defury wrote:
So run futuremark and prime 95 at the same time and assuming its my PSU those should make it turn itself off? Does that seem like the most likely reason for it to turn off? everytime it turned off I was
In skype
Playing dota 2 at max
watching a stream at full quality on my 2nd monitor
And everytime it crashed was during a team fight in dota or directly after, just trying to get a feel for whether its most likely the PSU, I don't think it would be the ram/CPU if it only happens when playing dota 2 and not when left on with a stream running all night.
Sorry if I am getting ahead of myself just at work and pretty stressed out about it haha.
Well I gave you the most probable causes!
First thing you just should have done, would be giving us the brand and exact name of your PSU (from which we already could tell pretty easily if it is garbage or not) and just enable BSODs!!!!!!
Matter of 5mins...
I know it is stressing as fuck, but so far it can be so much. The only thing we can exclude is the temp. so far =) Thats why, for distance diagnosis we need your coorperation! :D
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Had a similar problem. For me it was PSU. Bought a new PSU that had a smaller W number, but it wasn't noname so it actually did what it was supposed to do.
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On December 01 2011 03:43 Eisregen wrote:Show nested quote +On December 01 2011 01:25 Defury wrote:
So run futuremark and prime 95 at the same time and assuming its my PSU those should make it turn itself off? Does that seem like the most likely reason for it to turn off? everytime it turned off I was
In skype
Playing dota 2 at max
watching a stream at full quality on my 2nd monitor
And everytime it crashed was during a team fight in dota or directly after, just trying to get a feel for whether its most likely the PSU, I don't think it would be the ram/CPU if it only happens when playing dota 2 and not when left on with a stream running all night.
Sorry if I am getting ahead of myself just at work and pretty stressed out about it haha. Well I gave you the most probable causes! First thing you just should have done, would be giving us the brand and exact name of your PSU (from which we already could tell pretty easily if it is garbage or not) and just enable BSODs!!!!!! Matter of 5mins... I know it is stressing as fuck, but so far it can be so much. The only thing we can exclude is the temp. so far =) Thats why, for distance diagnosis we need your coorperation! :D
Hey sorry man, i am just at work all day so I haven't been able to do anything with disabling BSOD or anything like that. The PSU is a ZION (no name?) 700w.
It was suggested I check the dump files for BSOD when I get home by a friend and the tech support where I bought the comp suggested using OCCT to stress the system and find any errors, the PSU test reccomends against doing it with no name PSU's though as it could brick them so I might avoid the PSU section of that test.
I really really appreciate the help so far, my plan when I get home is
1) Check dump files/bsod log
2) install whocrash to better read bsod logs
2) disable auto restart
3) Run futuremark and prime 95 to stress the PSU
4) Run OCCT tests
5) Run memtest
Again PSU is a ZION 700w which I am assuming is just a no name.
Then I will report back with any findings, again really appreciate the help/patience.
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Sorry the one I have is a XION 700w
So I disabled auto restart and started up prime 95 and it crashed after the 2nd pass with no BSOD and gave no error, I had kernal dumps enabled so I changed it to small dumps to try and see but haven't been able to replicate.
Ran prime 95 a second time and 6 passes it had no errors, ran OCCT and stressed the gpu and the cpu separrately along with some benchmarks and had no crash, going to try prime 95 again then mem test.
So far though the only crash since disabling auto restart has produced no BSOD.
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Unless you specify a brand, ibuypower gives you a rather shitty PSU, trust me. I got a Corsair to replace the dead one, and its running fine for me.
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So I have had a few crashes now and I am using both whocrashed and blue screen view and there are zero dump files and I am not getting BSOD, I can force a crash by letting prime95 run for a bit on the ram/cpu setting. Going to try just CPU then a memory test.
*edit* So I ran the CPU only version of prime95 and got no crash after nearly 10 minutes. Joined a game of Dota 2 to spectate, turned on skyrim, played my hype m playlist, turned on destiny stream and watched a video on youtube and couldn't force a crash so at this point I am at a loss.
*edit again* No errors on 1 pass of memtest and no crash so far using furmark.
No idea what to do.
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Ok, guess as it is no software fault and as you cant really reproduce the crash with none of the programs, you should try a new PSU. Be quiet (which I really recommend), Corsair, thermaltake, CoolerMaster are really good ones.
580W beQuiet (also has CableManagement) should be more than enough
Try talking to the shop you bought your PC and ask them to take back that no-name and send you a decent one ^^
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France10201 Posts
Hi.
I had some problems same as this when i bought my new computer. But i was just a dumbass and did only plug ONE of the TWO plugs of the power supply (alimentation ?)
Another thing that can shut off your computer with no warning is your graphic card overheating. I had it too... had a cable stuck in the vent of the card.
Hope it will help.
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On December 02 2011 02:37 Eisregen wrote:
Ok, guess as it is no software fault and as you cant really reproduce the crash with none of the programs, you should try a new PSU. Be quiet (which I really recommend), Corsair, thermaltake, CoolerMaster are really good ones.
580W beQuiet (also has CableManagement) should be more than enough
Try talking to the shop you bought your PC and ask them to take back that no-name and send you a decent one ^^
A lot of Thermaltake and CoolerMaster PSU's are bad.
OP, please list if you're restricted to a certain set of Canadian vendors for a new PSU purchase.
EDIT: If you're running out of options and it does seem like it may just be a bad PSU, here's the lowest-priced good options:
Antec Earthwatts 500W for $50: http://www.ncix.com/products/?sku=47698&vpn=EA500D-Green&manufacture=Antec&promoid=1115
XFX Core Edition for $45 after rebate but $75 up front (overkill wattage but good PSU): http://www.ncix.com/products/?sku=59616&vpn=P1650SNLB9&manufacture=XFX&promoid=1115
I would personally go for the former as it is a very good PSU and I absoutely LOATHE mail-in-rebates. 500W is also way more than your system will ever need.
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Could be drivers related to your external HD. Try installing updated drivers or run the PC without the External
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It's most definitely the Power Supply. I was having the same issue (except for the USB removal on start-up) and I struggled to find the fix, exhausted every non-hardware option and in the end I just replaced my shitty PSU and I haven't had an issue since. I bought an Antec and it was one of the best computer investments I've ever made.
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EPT
