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Random disconnects.

Forum Index > Tech Support
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ShaPeLesS
Profile Joined September 2010
Bulgaria87 Posts
September 09 2011 10:09 GMT
#1
Hello TL!

I have been experiencing disconnects in both SC2 and LoL for some time now and it's been annoying me.

I'll start with what happens in Starcraft 2 - it starts disconnecting me after 1-2 games played. By disconnecting I mean the "You have been disconnected from Battle.net" pop-up or the "Achievements service has been restored" one. The worst part is that it takes some time for me to understand that there is a problem with the connecting - after I finish a game and click the "Find game" button to play another one it shows that I am in a queue and it starts searching for an opponent, at least that's what I think. After 30-40 seconds I know that there is a problem and I click on "Cancel" to get out of the queue but nothing happens - it freezes on the "Canceling queue" message. I then have to either restart SC2 (sometimes only a simple log out -> log in works) or wait until B.net tells me that I have been disconnected so that it reconnects me. Sometimes even after a reconnection it doesn't work and the only way to "fix" it is to restart SC2.

Now about LoL - the problem here is more easily noticed. Sometimes I can't even get into a game, unlike SC2 where I know I can play at least one game before it starts disconnecting. When I queue up it starts searching for a game and that's it - nothing happens, just like in SC2. If I hit the "X" button to cancel the queue it does exactly what SC2 does - it freezes on the "Canceling queue" message. The problem is that it never reconnects me and I have to restart LoL. When I queue up with friends most of the time they get a "Join game" message while my client says that it is still searching for a game. My client also often crashes with a "Connection timeout" error. An easy way to see if my client has disconnected is to click on the "Chat" tab and if I see (0) people in all of the channels, then I know that I have been disconnected, but the client has just not shown an error yet.

Now, I did some digging around and found this about LoL - opening ports 80, 443, 2099, 5000 ~ 5500, 8393 ~ 8400, 5222 ~ 5223 and 32500 might help me. I did it but I still get disconnected.

I remember reading in one of SC2's patch notes that Blizzard had fixed this problem, but I guess my problem isn't the same or that Blizzard haven't repaired the problem correctly. Also, from time to time my skype goes into the "Connecting" state where it's icon becomes gray and it starts rotating, but all my contacts show up as online.

+ Show Spoiler [system spec] +

OS: Windows 7 Service Pack 1
CPU: AMD Athlon(tm) 64 X2 Dual Core Processor 4400
RAM: 4GB
GPU: NVIDIA GeForce GTX 260 896MB DDR3
Motherboard: Gigabyte GA-MA770-UD3


While playing LoL/SC2 I also have these programs running: Skype, Steam, Utorrent, Dropbox, Microsoft Security Essentials. My drivers are also up to date.

I hope someone can help me get rid of these disconnects.
"Nothing is true, everything is permitted"
Grimmyman123
Profile Joined January 2011
Canada939 Posts
Last Edited: 2011-09-10 02:19:35
September 10 2011 02:18 GMT
#2
It is quite possible you have a port conflict as you are running a number of web based software at the same time as the game. I'd drop Steam, Utorrent (ESPECIALLY) Box, and skype if it is not being used and see if the problem persists.

EDIT: To add - really, you should be running a lean program profile when gaming, not only for lack of lag, but for ease on bandwidth and resources for max performance.
Win. That's all that matters. Win. Nobody likes to lose.
ShaPeLesS
Profile Joined September 2010
Bulgaria87 Posts
September 10 2011 05:53 GMT
#3
On September 10 2011 11:18 Grimmyman123 wrote:
It is quite possible you have a port conflict as you are running a number of web based software at the same time as the game. I'd drop Steam, Utorrent (ESPECIALLY) Box, and skype if it is not being used and see if the problem persists.

EDIT: To add - really, you should be running a lean program profile when gaming, not only for lack of lag, but for ease on bandwidth and resources for max performance.


Thanks for the reply!

I would try playing without Utorrent, Steam and Dropbox. I don't think Skype is causing any problems since none of my friends are experiencing the same problems I do and we always use Skype while playing.

Also, to add to the OP - I have Windows Firewall disabled.
"Nothing is true, everything is permitted"
Maxus9
Profile Joined September 2011
2 Posts
September 27 2011 18:55 GMT
#4
Hello. I am having the exact same problem.
In Starcraft it says achivement service disabled and then a second later achivements service has been restored. It keeps saying this.

In LoL it says the PVP.net service has disconnected.

Have you found a solution yet?
Termit
Profile Joined December 2010
Sweden3466 Posts
September 27 2011 19:36 GMT
#5
I have the same thing in Starcraft 2 atm. It started a few days ago. Maybe it has something to do with the patch?
( ̄。 ̄)~zzz ◕ ◡ ◕
ShaPeLesS
Profile Joined September 2010
Bulgaria87 Posts
September 30 2011 17:38 GMT
#6
Maxus9 - No, sadly I have still not found a solution.

Termit - I have had this problem long before the new patch hit.
"Nothing is true, everything is permitted"
Maxus9
Profile Joined September 2011
2 Posts
October 01 2011 17:25 GMT
#7
I found a solution which works for me.
The way i did it was,
open commandoprompt and type Netstat -b.
This will show all programs which has a port open.
I discovered that pmb.exe was making new connections unlimited which isnt normal.

After that i typed msconfig in commandoprompt and highlighted the Start tab.
Here is the programs who start up when the computer is turned on.
I then removed pmb.exe and other things which shoulndt be there.
JaYbOc
Profile Blog Joined August 2010
Australia97 Posts
March 21 2013 07:44 GMT
#8
My HotS has been doing this exact thing since release intermittently. Any advice?
TeeTS
Profile Joined June 2011
Germany2762 Posts
May 06 2013 18:30 GMT
#9
On October 02 2011 02:25 Maxus9 wrote:
I found a solution which works for me.
The way i did it was,
open commandoprompt and type Netstat -b.
This will show all programs which has a port open.
I discovered that pmb.exe was making new connections unlimited which isnt normal.

After that i typed msconfig in commandoprompt and highlighted the Start tab.
Here is the programs who start up when the computer is turned on.
I then removed pmb.exe and other things which shoulndt be there.


wow this was very helpful! Thank you very much!
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