I recently attempted to log onto my Starcraft 2 account and I was transferred to a recovery page as I was informed that my account had been locked. I got a page where it asked for either my authentication code of my city of birth. I do not know where I wrote down what city I was born in (I already attempted to put in my actual city of birth) and I don't have an authentication code.

I bought this account online months ago and because my account is locked I cannot access it online. Blizzard lines are currently full (even when I called directly when the lines opened) and I can't submit a ticket for a lost account.

Is there anyway to actually regain my authentication code and therefore my account?

Thanks in advance!

Xova

United States342 Posts

June 24 2012 14:17 GMT

Contact Blizzatd support. Even if lines are full just wait a few minutes it really doesnt take that long.

idonthinksobro

3138 Posts

June 24 2012 14:19 GMT

try to call them, from my own experience they never really answer to tickets or emails.

Bippzy

United States1466 Posts

June 24 2012 14:30 GMT

Unless if your ticket is very pointed and you clearly knoe what blizz can do, put aside an hour and a half to be waiting for blizz to answer

thurst0n

United States611 Posts

June 24 2012 14:33 GMT

They got back to me pretty quickly regarding my ticket. I would submit a ticket and also call. Make sure you put your ticket in the appropriate bucket.

Edit: My ticket was very clear, but my ticket didn't have a good bucket to go in. They could not do what I wanted them to do, but the response was very clear and stated that they could not do it.

I'd be interested to hear what tickets people aren't getting responses to? If it's regarding reporting hackers and such that doesn't count, they won't tell you they are banning the person. But what legit tickets are people not getting response for? I find that pretty hard to believe..

Chaggi

Korea (South)1936 Posts

June 24 2012 14:41 GMT

I'd call them.

If you open a ticket, there are some key words you can include (I know in WoW, it's if you type stuck like 3-4 times, they'll respond very quickly), but I'm not sure what it is in SC2

Malpractice.248

United States734 Posts

June 24 2012 14:46 GMT

Why would you use a diff city than your birth city?

Mesha

Bosnia-Herzegovina439 Posts

June 24 2012 14:48 GMT

Did you change any hardware in your PC? I had similar experience when i change few of my components and i got surprised when i had to reset password and what not to be able access my account again. Good luck getting your account back.

Kammalleri

Canada613 Posts

June 24 2012 14:50 GMT

I have the same thing with my bnet account caue i changed computer I tried to call them 6 times yesterday about once an hour and everytime i get the message that the queue is full and to call back later.

And I cant submit a ticket cause you have to be logged in to submit a ticket...

JimmyJRaynor

Canada16647 Posts

June 24 2012 14:52 GMT

#10

the few support tickets i've sent in have always been answered promptly. my first ever "support incident" was answered by "Melissa" and ever since then she is automatically assigned to all my support tickets. she answers promptly with a good solid response.

i've never had a problem with my support tickets being ignored. maybe i'm just lucky to have been assigned to a really good Blizzard suppor person though.

Kammalleri

Canada613 Posts

June 24 2012 15:14 GMT

#11

On June 24 2012 23:46 Malpractice.248 wrote:
Why would you use a diff city than your birth city?

Sometimes it's just a typo I had that issue with my name cause i didn't type in one of the letters..

JimmyJRaynor

Canada16647 Posts

June 24 2012 15:19 GMT

#12

On June 25 2012 00:14 Kammalleri wrote:

Show nested quote +

Sometimes it's just a typo I had that issue with my name cause i didn't type in one of the letters..

when i can't get logged into my BNet account i submit a ticket via email.

NOOBALOPSE

Canada802 Posts

June 24 2012 15:22 GMT

#13

I'd probably call them.

Hopefully they're not other companies x2 and you don't wait an hour and a half for them to answer and then they give the phone to someone else and the train keeps rollin. GL!

Kammalleri

Canada613 Posts

June 24 2012 15:28 GMT

#14

On June 25 2012 00:19 JimmyJRaynor wrote:

Show nested quote +

when i can't get logged into my BNet account i submit a ticket via email.

Ive tried to send 2 email straight to web.support@ but i didnt get a reply yet is there any other way to contact them?

sc2pal

Poland624 Posts

June 24 2012 15:32 GMT

#15

i had my account locked too, i just called them and im fine

teddyoojo

Germany22369 Posts

June 24 2012 15:34 GMT

#16

create new account and submit a ticket
and try to include ALL the information in your ticket right away because they usually respond in 1 hour for the ticket but if you reply it takes them a couple of days for their next reply

FairForever

Canada2392 Posts

June 24 2012 15:36 GMT

#17

You guys didn't read what he wrote.

He BOUGHT this account from someone. Never buy accounts from other people, they can easily recover it and you have no way of getting the account back.

eXigent.

Canada2419 Posts

June 24 2012 15:54 GMT

#18

On June 25 2012 00:36 FairForever wrote:
You guys didn't read what he wrote.

He BOUGHT this account from someone. Never buy accounts from other people, they can easily recover it and you have no way of getting the account back.

uhh he didn't say that at all. He said he bought it online. You can buy sc2 online from blizzard, and download the game.

Romitelli

Brunei Darussalam566 Posts

June 24 2012 16:00 GMT

#19

Funny, got the same thing a few weeks ago. Called Blizz support, got it resolved in like 5 mins.

In the US, do you have to pay for customer support? If it's a toll free number, I always call from my mobile. Works like a charm, they always pick up pretty quickly

Catatonic

United States699 Posts

June 24 2012 16:28 GMT

#20

Just call them, when lines were full it used to take forever to get someone though recently (last few months) I'v only had to wait about 10mins at max