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279 Posts
All,
Apologies for taking so long to post, been putting out some fires here at the venue on the live streaming side. We've arranged for the quality of the HD stream to be adjusted (on the fly) and increased. The total resolution we're sending out is not that much greater, but I'm sending a much higher bitrate to you all now.
MLG has posted more info here:
http://www.mlgpro.com/content/page/315565/SC2-HD-Stream-Quality-Increased-to-2-2-mb
Lee
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Soo...have you actually fixed the weirdly horrendous ingame quality now?
Its been ten times worse than MLG Raleigh
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Thank you for listening to the issues and going above and beyond to improve the HD stream.
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Did they fix the sharpness issue on the HD stream? I may be willing to pay for a ticket if it is fixed since I can barely see the team colors in mirror matches.
edit: the gamma and contrast is also a problem as the next poster states.
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i dont think the bitrate is the problem, its the contrast / gamma settings you guys have.
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Huge props for listening to the community! But just to enforce what everyone else has been saying, it's the in game quality that is horrendous, something about the contrast or sharpness or something. Out of game the quality (in HD at least) is pretty amazing.
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Just to reiterate: you need to look at the screen-capturing settings. Everything not ingame is fine, but the ingame video is way to sharp and thus looks bad.
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Your HD upgrade seems to have lagged the game.. sigh
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I can concur that the in game HD quality in DC is noticeably worse than Raleigh. The actual videos outside of the game are awesome so it's possible the observer's connection to the upstream video that's causing the issue.
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Dear Lee,
Please try to increase the GAMMA for the observing computer at graphics settings. To be honest your ingame stream looks low quality with a sharpen filter applied to it + too high of a contrast but when we see the casters and the players it looks very clean and sharp.
I think the main issue is with the settings of your hd encoding settings on the computer you obs with. Increasing the bitrate did not do anything on ingame since the contrast is still way too high. Just wanted to point out that increasing the gamma could give a better result.
Good luck with this, and thanks for the live coverage. I know how much trouble and work it takes.
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Thanks for the update, but the bitrate was never the problem, everything outside of the game looked fantastic. In game looks awful on both the HQ and LQ streams.
Upping the bitrate has just made the HQ stream unwatchable for me (2.2mbs connection) with no increase in picture quality in game.
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Yeah I had the exact same problem when i plugged my computer to the HDMI port on my tv-set for the first time. I had to change the signal type to get rid of the "sharpened image"-effect that seems to be the problem.
I don't know what equipment you are using but make sure you set the correct signal type for the video equipment connected to Day9's computer.
Ps. The difference is clearly visible on the video overlays used, compared to the computer image.
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The bitrate was never the issue. It's the contrast that needs tweaking.
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It's definitely a sharpness problem.
It reminds me of when I first set up my HDTV and was playing around with the settings. Putting the sharpness on highest made really thick white edges around everything.
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On October 16 2010 11:36 Accer wrote: Huge props for listening to the community! But just to enforce what everyone else has been saying, it's the in game quality that is horrendous, something about the contrast or sharpness or something. Out of game the quality (in HD at least) is pretty amazing. QFT, keep up the good work MLG.
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Responding to the community with a post is one thing; I wouldn't call not yet fixing the issue 'good work'.
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nevermind im an idiot edit
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quality is fine out of game, something is up ingame.
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Pretty much what Mato said.. Lee I really hope you fix this for tomorrow otherwise me and everyone else who wasted 10 dollars on "HD" will be very upset and request a refund
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Personally, I think its incredible that MLG is taking action so quickly. Even if it doesn't fix the problem right away, it definitely shows that MLG cares about their views. MLG +1
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Kennigit
Canada19447 Posts
Is this an HD stream or HQ?
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Please, please fix the sharpness, Lee.
It's great for interviews and stuff, I get that.
However, it makes the game nigh unwatchable. It increases blockiness and makes everything look grainy.
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The whole 10 Dollar HD pass was really misleading. I'm sure people who purchased it did so with the intent that the in game video would be improved but all we got out of it was the video feed out of the game, I mean sure maybe some people would pay 10 dollars to see Day 9 in HD, but not me lol.... I'm almost 100% positive its the settings they have with the observers computers thats hooked up to the stream because even the shots of the camera panning to the huge projection they have their for the fans looked better than what we were getting lmao..
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On October 16 2010 12:59 Kennigit wrote: Is this an HD stream or HQ?
HQ. It's 480p I believe.
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Why don't you guys just change the settings of the game, it is not the bitrate that is the problem, if you guys were reading the posts.
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Kennigit
Canada19447 Posts
On October 16 2010 13:22 scottyyy wrote:HQ. It's 480p I believe. Calling it HD is a bit :X
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On October 16 2010 13:25 Kennigit wrote:Show nested quote +On October 16 2010 13:22 scottyyy wrote:On October 16 2010 12:59 Kennigit wrote: Is this an HD stream or HQ? HQ. It's 480p I believe. Calling it HD is a bit :X Would you rather they lower the quality of LQ to compensate? =P
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The SD stream is comming across at 640x360 with a bitrate of about 400 or so on the video, and 192kbs audio bitrate (according to vlc). (dont have hd, so i cannot comment, but i know its not HD. May be the same resolution, just higher bitrate.)
I made some mock ups to perhaps help out mlg.
I really love what mlg is doing, but this was an issue last time. That, while sharpening may look better when the stream is not full screened, it compounds on the blocking side of things to make it look horrible. Also note, that HD streaming (resolution wise) isn't more bandwidth intensive, because 2.2 mbs is still 2.2mbs, just at a higher resolution that allows for a lot better scaling, and the image comes across sharper because the data is naturally there. (it is more cpu intensive, but once its all encoded, it doesn't matter what resolution its coming out at.)
Here is what viewers should expect from the HD at its current resolution without any filters, sharpening, or use of contrast editing:
http://i53.tinypic.com/ace5jm.jpg
Here is what they are getting:
http://i52.tinypic.com/2ih54q8.jpg
Comparing the two, when fully screen sized, it becomes quite obvious (my screen is 16:10 and so is the image, so meh, a few extra px.) that the sharping doesn't benefit the viewer at all.
Now here is what i looks like with SD.
What is expected: http://i51.tinypic.com/2dmcuuv.jpg
Here is what you get: http://i54.tinypic.com/23ib6li.jpg
I was not able to do any blocking, i tried a bit, so it does look a bit better. But if thats an image with no action that sits, thats really what you get. (higher bitrate means less "blockiness" to action).
Now if we compare the sizes of the two, you can actually see, that the sharpening actually makes the resulting image a higher total size (about 80kb bigger). This means, that the sharpening is actually making the stream have a lower effective quality.
So the stream actually gets a lot blocker because your forcing a larger image down the same size pipe.
So lets reduce the image size of both of these to the bitrate mentioned above (SD only)
a 400kbs image is = to about 50KB.
Expected: http://i55.tinypic.com/21v4ux.jpg
What you get: http://i55.tinypic.com/ej8nqd.jpg
Now if you look at the "blockiness", the "what you get" is consideribly worse compared to the expected.
So, in effect, if you actually wanted to give us a higher quality stream, just remove the stupid sharpen filter, and both streams wont be nearly as "blocky".
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i think someone from MLG commented once that it wasn't true HD so I guess they are fine with lying. kind of weird.
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Thanks for being attentive and trying to fix this, MLG.
I agree bitrate is not the problem. Hellsan did a great job summing up the quality issues, which seem to centre around sharpness and contrast. I think they may have actually been tweaked at some point throughout the day. Or I maybe my eyes just got used to it. But they still look pretty funky.
I believe ingame is not the same resolution as the rest of the cast. See my reddit post here discussing this. Please look into getting the ingame to feed the proper resolution to the cast.
Good luck, and hope you find the problem!
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Good luck and it seems everything will be fine.
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I appreciate the quick response to fix it and acknowledge it but wrong correction the quality of the actual vids was fine just the in game settings were not close to ideal.
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Ok, anyone else experiencing the stream break after 5 seconds of the page being loaded?
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is the resolution even hd? Seems false advertising.
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279 Posts
Spent some time tuning the signal. There should be some improvement. Note please that when we're live, I cannot make adjustments on the fly. This must be something that is done while off-air.
Thanks for your patience everyone. I will be monitoring this thread for more feedback.
Lee
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On October 16 2010 22:37 MLG_Lee wrote: Spent some time tuning the signal. There should be some improvement. Note please that when we're live, I cannot make adjustments on the fly. This must be something that is done while off-air.
Thanks for your patience everyone. I will be monitoring this thread for more feedback.
Lee
Remove. The. Sharpening. Filter.
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279 Posts
On October 16 2010 22:39 Senx wrote:Show nested quote +On October 16 2010 22:37 MLG_Lee wrote: Spent some time tuning the signal. There should be some improvement. Note please that when we're live, I cannot make adjustments on the fly. This must be something that is done while off-air.
Thanks for your patience everyone. I will be monitoring this thread for more feedback.
Lee Remove. The. Sharpening. Filter.
It's. More. Complicated. Then. That. :D
I don't disagree that there was something wrong with the in-game signal. Clearly, since we're adjusting this on the fly and while we're live, we agree. But live switching an HD signal from MULTIPLE camera signals, PC signals and a variety of other devices is not as simple as tuning in your TV. And you have to make those changes in an ordered, logical fashion or else you run the risk of destroying the entire stream.
Ask the folks here, there's ALOT of gear in the video production area.
Take a look when the games go live, and we'll go from there. _I_ think there's been a pretty solid improvement. But it wasn't "just" the sharpening filter.
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On October 16 2010 23:02 MLG_Lee wrote:Show nested quote +On October 16 2010 22:39 Senx wrote:On October 16 2010 22:37 MLG_Lee wrote: Spent some time tuning the signal. There should be some improvement. Note please that when we're live, I cannot make adjustments on the fly. This must be something that is done while off-air.
Thanks for your patience everyone. I will be monitoring this thread for more feedback.
Lee Remove. The. Sharpening. Filter. It's. More. Complicated. Then. That. :D I don't disagree that there was something wrong with the in-game signal. Clearly, since we're adjusting this on the fly and while we're live, we agree. But live switching an HD signal from MULTIPLE camera signals, PC signals and a variety of other devices is not as simple as tuning in your TV. And you have to make those changes in an ordered, logical fashion or else you run the risk of destroying the entire stream. Ask the folks here, there's ALOT of gear in the video production area. Take a look when the games go live, and we'll go from there. _I_ think there's been a pretty solid improvement. But it wasn't "just" the sharpening filter.
It looks much, much better. Thanks a lot.
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On October 16 2010 23:22 scottyyy wrote:Show nested quote +On October 16 2010 23:02 MLG_Lee wrote:On October 16 2010 22:39 Senx wrote:On October 16 2010 22:37 MLG_Lee wrote: Spent some time tuning the signal. There should be some improvement. Note please that when we're live, I cannot make adjustments on the fly. This must be something that is done while off-air.
Thanks for your patience everyone. I will be monitoring this thread for more feedback.
Lee Remove. The. Sharpening. Filter. It's. More. Complicated. Then. That. :D I don't disagree that there was something wrong with the in-game signal. Clearly, since we're adjusting this on the fly and while we're live, we agree. But live switching an HD signal from MULTIPLE camera signals, PC signals and a variety of other devices is not as simple as tuning in your TV. And you have to make those changes in an ordered, logical fashion or else you run the risk of destroying the entire stream. Ask the folks here, there's ALOT of gear in the video production area. Take a look when the games go live, and we'll go from there. _I_ think there's been a pretty solid improvement. But it wasn't "just" the sharpening filter. It looks much, much better. Thanks a lot.
agreed, good job lee. However there's still tons of room for improvement.. The out-of-game stream is so crisp.. we want that in-game for the next MLG event, thanks.
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On October 16 2010 23:02 MLG_Lee wrote:Show nested quote +On October 16 2010 22:39 Senx wrote:On October 16 2010 22:37 MLG_Lee wrote: Spent some time tuning the signal. There should be some improvement. Note please that when we're live, I cannot make adjustments on the fly. This must be something that is done while off-air.
Thanks for your patience everyone. I will be monitoring this thread for more feedback.
Lee Remove. The. Sharpening. Filter. It's. More. Complicated. Then. That. :D I don't disagree that there was something wrong with the in-game signal. Clearly, since we're adjusting this on the fly and while we're live, we agree. But live switching an HD signal from MULTIPLE camera signals, PC signals and a variety of other devices is not as simple as tuning in your TV. And you have to make those changes in an ordered, logical fashion or else you run the risk of destroying the entire stream. Ask the folks here, there's ALOT of gear in the video production area. Take a look when the games go live, and we'll go from there. _I_ think there's been a pretty solid improvement. But it wasn't "just" the sharpening filter.
Yeah it looks a TON better today. Could be a little brighter, but overall a HUGE improvement!
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279 Posts
Cool. Keep the feedback coming. Also, please encourage ppl to post their feedback here in this thread so I can track it easily. I can't sort thru the 5^2000 posts just yet :D So real time feedback will be easier to get here.
<3 TL.
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i predicted select would win the first game, do i win a HD pass now?
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On October 16 2010 23:42 drhojo wrote: i predicted select would win the first game, do i win a HD pass now?
3 posts in a row lol!
Thx again Lee, really appreciate the fact that you are interested in and take our feedback seriously! :D
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Yeah good job Lee, huge improvement. Was just a bit fed up with having a 2 hour+ delay then ending up looking at a horrendous quality stream at 4am..
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Yeah, things are looking a lot better today. Really appreciate how MLG actively tries to improve things even for their free stream, a lot of lesser businesses wouldn't care/
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Here is what happens when you disallow the LAN option.
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Although I agree this is not ideal, this also happens on LAN so that option does not preclude a drop or crash.
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279 Posts
Wasn't Battle.net or LAN issue. Was a WAN issue. Should be stable again. Problem with using the public internet ;p
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Confirming the HD signal looking much nicer in game today. Well done, great work responding to feedback on the fly. My $10 was well spent.
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Yeah, HD looks a ton better today. Well worth the 10$.
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Stream quality is good now (even on the standard stream). Still is a bit of a sharpening effect (very small, but still there) though, but the contrast is fixed.
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I agree, I'm much happier with the HD now.. lets just hope next MLG its good from the beginning and I'm sure more ppl will buy the HD
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Definitely a better "HD" experience than yesterday.
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glad to see mlg is very professional and on the ball about public feedback.
wireless issues and delays can't be totally prevented but good job on fixing what can be fixed.
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279 Posts
On October 17 2010 04:29 dtz wrote: glad to see mlg is very professional and on the ball about public feedback.
wireless issues and delays can't be totally prevented but good job on fixing what can be fixed.
WAN = Wide Area Network, not Wireless. Meaning we had a brief issue with the upstream ISP that we had to resolve quickly. Delayed us a few mins.
Interesting fact, Wireless doesn't actually work in MLG shows due to the amount of electronics in the room.
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I love the quality of the HD now, from what I saw yesterday it was very upsetting but you guys have done well. From what I'm getting right now, I'll be getting a pass for DC as well.
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Thanks for fixing this issue!
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Hey Lee - Remove full screen and lower the quality on the free stream if you want more subscribers. Also - Keeping interviews to the premium, add more advertisements, preferably a bit intrusive mid games in the free (banners) etc. and always whip in "You could remove this for only..."
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Great, i watched some of the vods from last MLG. Big improvement in quality.
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HD does look a lot better, even if the ingame true resolution is still far from being a true 720p one.
Problem : why not reverting back to a 1.6mbps stream ? The quality will be nearly the same (ingame content is way too blury to really need that much bitrate), and i've seen multiple people stating that their connexion cannot sustain a > 2.5mbps requirement, and i am one of them.
Yesterday evening, the stream was sharpened and with too much constrast, but was at 1.6mbps as stated in the description in the hd pass page, and was playing without any lag. Now the quality is ~ok, but i cannot watch it anymore. A 2.2mbps stream clearly requires more than 2.5 mbps (probably ~2.8 to 3.0 to have no lag at all). I'm lagging for 5-10s every 20s, or it simply freezes.
So now i'm stuck watching the sd stream, while having an hd pass.
I'm not against an increase in the stream bitrate, but be careful not to change stream settings as you wish after the event started, when you already had customers buying an hd pass with a relatively limited connexion.
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279 Posts
Hope everyone enjoyed the tournament, cast and the show. Please use this thread as a feedback thread.
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After the quality was updated I noticed a major difference and it was much better to watch.
DC was GREAT!
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You had some problems the first day with stream but other then that it was awesome! 
I also like the new interviews thought you could have done a bit more of them.
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Even with today's improvements the HD stream looked like it had been upsampled from a lower resolution. It was average at native resolution but looked great when resized down a bit - this was viewing through VLC. It certainly didn't reflect the absolute boatload of bandwidth being thrown at it. That said I'm sure interceptors would have looked crisp and clear compared to them turning normal streams to mush ;-)
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Lee, as a first time purchaser of the HD stream, I will say i was a bit disappointed initially, but I give major props to MLG for upping the stream bandwidth. It was considerably higher quality and made watching the event much more enjoyable. Perhaps consider leaving it at that rate normally, or even upping it infrastructure will allow.
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279 Posts
Thanks all. Good feedback. I'll take some time digest further, so please keep it coming.
@turamn - thanks. we _DO_ listen.
@andytb - switching live is very different than VOD. There's challenges there that we're still pioneering. Some things will have to wait until 2011, but generally speaking what you said isn't quote accurate. We're native 720p all the way through, but I have to DOWN convert (it's not quite the same as sampling) to the resolution that we send out to you. Unlike normal broadcast TV, every pixel changes multiple times per second in every game we broadcast. It's challenging to say the least.
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United States7481 Posts
lee will vods include just game start to game end or also the stuff in between? want to look for myself =P
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I would also like to confirm that the quality was much better today (Day 2) than yesterday (Day 1), and I'm really happy that you guys fixed the problem and were very professional and kept us updated. $10 well spent.
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279 Posts
On October 17 2010 11:15 Antoine wrote: lee will vods include just game start to game end or also the stuff in between? want to look for myself =P
VODS are commercial break to commercial break by match (so everything except the commercial break, including the out of game content).
P.S. Replays from Day 1 went up last night, and Day 2 should be up by the morning. Hey iNControl... That better? ;p
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United States7481 Posts
ooh awesome, i'm going to go find myself now then! oops that's replays not vods
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While it might have started out a little bumpy, I really appreciate the swift response to fix it. Thanks for that.
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I wasn't able to watch these live. Will there be VOD's, and if so, where?
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Stream was great on day 2. I had no complaints.
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On October 17 2010 11:41 MasterFwiffo wrote: I wasn't able to watch these live. Will there be VOD's, and if so, where?
I'm also curious.
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On October 17 2010 11:20 MLG_Lee wrote:Show nested quote +On October 17 2010 11:15 Antoine wrote: lee will vods include just game start to game end or also the stuff in between? want to look for myself =P VODS are commercial break to commercial break by match (so everything except the commercial break, including the out of game content). P.S. Replays from Day 1 went up last night, and Day 2 should be up by the morning. Hey iNControl... That better? ;p
I'm not sure if it would be possible at all, I love some of the commercials (the Old Spices ones are still epic).. but for those who have paid for the HD, it would be amazing if at some of the breaks were able to get some behind the scenes footage of people goofing around and just the general area.
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On October 17 2010 09:52 MLG_Lee wrote: Hope everyone enjoyed the tournament, cast and the show. Please use this thread as a feedback thread. I haven't looked too far, but is the crowd response issue going to be addressed? As we saw today, there's no way a protoss could ever go mothership without his opponent knowing, and this is kind of important to the game. Any comment?
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On October 17 2010 11:55 SpiritoftheTunA wrote:Show nested quote +On October 17 2010 09:52 MLG_Lee wrote: Hope everyone enjoyed the tournament, cast and the show. Please use this thread as a feedback thread. I haven't looked too far, but is the crowd response issue going to be addressed? As we saw today, there's no way a protoss could ever go mothership without his opponent knowing, and this is kind of important to the game. Any comment? You would also see (or I guess hear) the same type of thing with Nukes. I guess that's the one advantage to going Zerg, there's no "OH MY GOD" type of thing that will make people freak out.
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On October 17 2010 11:55 SpiritoftheTunA wrote:Show nested quote +On October 17 2010 09:52 MLG_Lee wrote: Hope everyone enjoyed the tournament, cast and the show. Please use this thread as a feedback thread. I haven't looked too far, but is the crowd response issue going to be addressed? As we saw today, there's no way a protoss could ever go mothership without his opponent knowing, and this is kind of important to the game. Any comment?
Well you already know when someone goes mothership because it lags the game upon arrival (unlike latency issues). I think some soundproof booths would be legit, however.
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On October 17 2010 12:01 DreamScaR wrote:Show nested quote +On October 17 2010 11:55 SpiritoftheTunA wrote:On October 17 2010 09:52 MLG_Lee wrote: Hope everyone enjoyed the tournament, cast and the show. Please use this thread as a feedback thread. I haven't looked too far, but is the crowd response issue going to be addressed? As we saw today, there's no way a protoss could ever go mothership without his opponent knowing, and this is kind of important to the game. Any comment? You would also see (or I guess hear) the same type of thing with Nukes. I guess that's the one advantage to going Zerg, there's no "OH MY GOD" type of thing that will make people freak out. Well, there's burrowed roaches. Crowds always get worked up when roaches are tunneling up your ramp.
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Thanks Lee, picture was much better second day.
First day I was unable to watch it fullscreen because of all the sharp-blur-whatever, second day it was great.
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