EPTEdit: Admin finally responds yay! lol Resolved.
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SchfiftyFive
United States131 Posts
Edit: Admin finally responds yay! lol Resolved. | ||
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MLG_JV
United States15 Posts
On July 30 2011 08:38 JiMMyUriNE wrote: There is a high chance I am retarded and/or blind, but i do not see the voucher code under the league membership benefits or anywhere on that page. Is there a waiting period for it to be generated because i just purchased the silver membership thing? Edit: found out it was a problem with adblock! Yeah, we have been getting support tickets around this. Certain adblock software will block where your voucher code shows on the membership profile page. Make sure to disable it prior to loading the page. We will see if there is something we can switch on our end to prevent the ad-blocking software from blocking this part for Raleigh. On July 30 2011 09:13 Quanbsn wrote: We can only watch 1 single stream at a time ?  Unfortunately, there are some security issues with multiple streams in HQ. It is something we will try to get a fix in for Raleigh. I apologize to everyone there. You can read the announcement about it here. On July 30 2011 18:37 Paladia wrote: I wouldn't recommend buying this for anyone. I bought it to watch the VODs between Naniwa and Huk. The first game doesn't even exist, as it is wrongly named and you just end up with a bunch of guys talking if you try to watch it. The second game exists but there is no way to change quality on the vods, so it is always the lowest possible quality regardless of having payed for it or not. I can't even make out the names with that quality. On top of that, I tried to cancel the so called subscription which they force upon people but I get an error message when I use their cancel button. The whole thing really feels like a scam and I can't believe Team Liquid actually sponsors this. Some VoDs are having some issues for this event. The presentation, spoiler freeness, quality, etc. Can assure you we expect better for them and that will be the case for Raleigh. Cancelling the recurring billing should be easy. Just the single click. That was tested thoroughly, different browsers, multiple people in multiple locations, the whole nine yards. No one had any problems there. It had functioned perfect for everyone. I have yet to hear about it glitching for anyone else either. But at the end of the day computers are strange and mysterious beings. I would try clearing cookies or a different browser and see if that fixes your problem. If not just put a ticket into support and we will cancel it for you (still will receive everything you paid for and the length of your current team). On July 31 2011 01:30 DoomsVille wrote: Gah when I go to purchase a pass it takes me to my profile. So I click on save at the bottom and it says I need to input my password. But there is no password box (only a chance password thing... and I don't even remember my old password lol) Can try to help your through this one, but I need you to be more specific about the urls you are at, are you logged in already, and so on. If you have not already I would try to clear your cookies, disable any ad-blocking or browser software you have running, then go to the site, log-in, and purchase through the store. Silver Gold | ||
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nemahsys
Canada457 Posts
When you guys can figure out how to setup your vods and such I will definitely come back and pay for your events. Right now as it stands though, it's just not worth the money at all. | ||
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Paladia
802 Posts
On August 01 2011 03:56 nemahsys wrote: Just wanted to say thanks to MLG for giving me a prompt refund when I asked for it. There was no bullshit involved. You realized that you didnt come close to offering the product you advertised and did the right thing. I was pleasantly surprised. When you guys can figure out how to setup your vods and such I will definitely come back and pay for your events. Right now as it stands though, it's just not worth the money at all. I asked via mail for a refund pretty much straight after ordering since the vods werent working properly (which is why I order it). Still no reply though, this was one and a half days ago. | ||
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nemahsys
Canada457 Posts
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anathematize
United States69 Posts
Not to mention I kept getting the "your voucher is not valid" BS all weekend long that would magically fix itself ~15 minutes later. The technical quality of the streams was great. Downright astounding. The experience as a paying customer, however, was extremely sub-standard. ZERO of the support tickets I opened over the weekend were answered. ZERO. did you not have support staff working during the weekend of one of your major events? really? Fix the ability for paying customers to watch multiple streams at once. Fix your VOD's so they aren't complete spoilers. | ||
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ChicoLopez
United States11 Posts
On August 01 2011 03:56 nemahsys wrote: Just wanted to say thanks to MLG for giving me a prompt refund when I asked for it. There was no bullshit involved. You realized that you didnt come close to offering the product you advertised and did the right thing. I was pleasantly surprised. When you guys can figure out how to setup your vods and such I will definitely come back and pay for your events. Right now as it stands though, it's just not worth the money at all. Yep, I bought a silver membership but had them cancel it for several issues, not counting that the HD stream simply did not look very good. At best, it was a blurry 480, but could be just me. | ||
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