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Ghost151
Profile Joined May 2008
United States290 Posts
Last Edited: 2013-01-25 06:23:12
January 25 2013 06:18 GMT
#21
On January 25 2013 15:00 sam!zdat wrote:
Customers generally deserve to be treated like shit because they act like shit.


basically.

If you don't share this sentiment you are either way too optimistic and forgiving (I applaud you for that kind of patience), or you haven't worked in the service industry for any meaningful amount of time. People can turn into total douches the second they step into some place where their money is wanted. It's even worse if, like most places, you are required to have a uniform because then they just instantly heap that bullshit attitude directly on you personally because of association.

That said, good moods are infectious in my experience and simply being around somebody with that kind of attitude can be uplifting, whether it's a co-worker, customer, whatever. Every time I help that random person that just seems happy to be getting help it makes my job not suck for a little while.

Unfortunately most people are dicks.

On January 25 2013 15:10 Qwyn wrote:

It's not about deserving. It's your job as an employee to treat the customer properly, regardless of how he treats you. Because that is what you are employed to do. If he treats you like trash take it up with a manager instead of fucking up a transaction.

I dunno, that seems like common sense to me. But hey, what do I know.

On January 25 2013 15:13 sam!zdat wrote:
I think it's your job to avoid getting fired. Whatever subtle abuse you can heap on well-deserving customers while accomplishing this aim is fair game. gotta steal back those crumbs of jouissance wherever you can.


Your job is to do what your employer wants for a prescribed amount of time, for compensation for said time. I would not be taking shit from anybody directly insulting me and it's generally a bad idea to think management will do anything in your favor over a customer anyway. Probably the best thing you could do is just refuse to help a difficult person rather than extrapolate things
fuck art its a competition if you dont get pissed off when you lose you dont care enough - Idra, on the "art" of RTS games.
SunStone
Profile Joined April 2012
10 Posts
January 25 2013 07:14 GMT
#22
I hope this thread pans out.

Unfortunately I'm unemployed at the moment (boot camp in 2 weeks), but I worked on an ornamental plant farm until recently. It sounds cool, but really it's just acres of greenhouses with identical bushes in them. We took care of plants and stuff, but due to our lack of wage we really didn't work that hard. I might as well say that the people who take jobs like these often lack intelligence. Yes, I also lack intelligence. I don't have interesting stories about customer interactions, but to pass the time we often bet each other that they couldn't or wouldn't do something. So, instead of boring you with stories about 'I pick things up and put them down!!!', I will just list things that we bet on.

Bet my supervisor that I could convince a coworker that the sky was actually green, and the yellow part of the green couldn't be seen by humans. Successful, made a lot of money on this.

Offered $200 by a coworker that I wouldn't get into a port-a-potty and then roll it down a hill. Again, made some extra money.

Offered money to a coworker to drive one of the big tractors home instead of his car. Lost this one

Was bet by my supervisor (he was an awesome dude by the way) that I couldn't wake up a sleeping coworker and convince him that it was time to leave. I changed every clock I could find, including his watch, but I couldn't move the sun forward. Lost this one too.

Had the obligatory tractor races. Since every road was poorly maintained dirt and gravel, it was a bit like driving over constant speed bumps. And of course, who buckles up these days?

So, we water the plants with a pvc pipe system and a bunch of sprinkler heads in the greenhouses. They are turned on with valves on the north side of each greenhouse. So, when the owner of the company and his retinue of very official looking people trundle through them on their monthly inspection of our progress, of course someone has to bet someone else to turn the water on in the house they're in. I never actually found out how that ended because as soon as that bet was thrown out, I hurriedly left to find something to do very far away.

I hope this thread is still alive when I escape - uh, complete boot camp.
why can't i remember the last time I watched an important game that didn't have a zerg in it?
soulglider009
Profile Joined June 2012
United States40 Posts
January 25 2013 07:23 GMT
#23
I work in the games industry... I work from 10am - 10pm on a lucky day. Shipping a product soon? 10am - 1am for weeks.

I have a love-hate relationship with the games industry. I just got home from work (11pm) and am watching streams to relax.
Dubz
Profile Joined October 2010
United States242 Posts
January 25 2013 07:27 GMT
#24
On January 25 2013 16:23 soulglider009 wrote:
I work in the games industry... I work from 10am - 10pm on a lucky day. Shipping a product soon? 10am - 1am for weeks.

I have a love-hate relationship with the games industry. I just got home from work (11pm) and am watching streams to relax.

what is the "games industry?" specifically..?
" mefjupl: if this game was balanced and we would find two players with almost same skills, in mirror match there would be a draw each game"
soulglider009
Profile Joined June 2012
United States40 Posts
January 25 2013 07:32 GMT
#25
Mid-Core Mobile Gaming (right now, but I was working in PC Downloadable previously). Production + Publishing.
D10
Profile Blog Joined December 2007
Brazil3409 Posts
Last Edited: 2013-01-25 18:04:40
January 25 2013 07:36 GMT
#26
Im an intern at a neuropsychology lab, we do experiments on rats brains, and to me they delegate the job of doing brain surgery on the poor ratsys.

It isnt bad at all, except that for a few months we had a visiting PHD from Colombia who wanted me (specifically me) to assist him, and to do so I had to follow his procedures to the letter.

Well in colombia they dont have as much infrastructure as in Brazil, so instead of choking the rats to death on chloroformium gas chambers, he wanted me to inject them with a cocktail of Ketamine and Xylazine, and so I did dozens of times, but one of these days, when the lab was completely full (almost everyone involved in the experiments was in attendance, including the lab director and etc...) I was doing it like I normally do, stabbed the rat successfully and then I clumsily stabbed myself with the needle at my belly like 2 seconds after I removed it from the rats belly.

I got completely paranoid and started asking for help, felt my belly go numb, in the end absolutely nothing happened and the numbness went away in a few minutes as the colombian teacher told me stories of him causing extreme mayhem to himself by accident during experiments, I made a fool of myself for no reason and people still mock me to this day regarding the incident... well at least I still got the job and we had some good laughs about it.
" We are not humans having spiritual experiences. - We are spirits having human experiences." - Pierre Teilhard de Chardin
Danglars
Profile Blog Joined August 2010
United States12133 Posts
January 25 2013 08:04 GMT
#27
I churn out my hours administering chemical treatment for commercial and industrial water systems. One particular example happened at a big network center for a top-5 cable network. Amongst the many huge satellite dishes on the roof, it was clear they were doing a lot of construction. The building engineer told me everything was going on fine. In the course of my work, I triggered the system to release water down the drain. Turns out, the drain that was newly installed was not functioning, and water overflowed a small room's flood wall and down the electrical closet. It took many hours of my time pinning it on the construction guy for the property manager and building engineer, though I had found the problem by mistake.

A certain million viewer+ cable network host was peppering us all with phone calls wondering why his TV studio was leaking water from the ceiling. Oops!
Great armies come from happy zealots, and happy zealots come from California!
TL+ Member
StayPhrosty
Profile Joined August 2009
Canada406 Posts
Last Edited: 2013-01-25 08:27:02
January 25 2013 08:26 GMT
#28
On January 25 2013 15:10 Qwyn wrote:
Show nested quote +
On January 25 2013 15:00 sam!zdat wrote:
Customers generally deserve to be treated like shit because they act like shit.


It's not about deserving. It's your job as an employee to treat the customer properly, regardless of how he treats you. Because that is what you are employed to do. If he treats you like trash take it up with a manager instead of fucking up a transaction.

I dunno, that seems like common sense to me. But hey, what do I know.


well personally i don't give a flying fuck if it's my job to treat a customer with respect. i would say that nearly every other minimum wage employee would agree with me that nearly every job like that is about spending as little time there as possible, getting your paycheck, and getting the hell out. (hence the reason i would see every cashier steal candy/gum/chips etc. at the grocery store because nobody ever got caught and nobody gives a shit about the business)

that being said, i definitely think it's a good thing to act politely and treat people (customers and coworkers) with respect. I really don't care about the business at all, i care about myself. being nice to other people though, surprisingly, leads to other people being nice to you. even despite the asshole customers there's still a reason to be generally pleasant. smiling at work was one of the best things i ever did for myself. honestly. people not only smile when they feel happy, but they also feel happy when they smile, so by forcing myself to smile all day at work i actually had a MUCH better time. As well, of the half dozen entry level jobs i've worked i've noticed that the only thing that makes the job any good is who you work with. sure, some people prefer a job that keeps them busy to one that makes them bored, or one dealing with customers rather than not, but really it all comes down to whether or not you enjoy the company of the people you work with and if the place is properly managed or not.

/rant
To be is to do-Socrates To do is to be-Sartre Do Be Do Be Do-Sinatra
Jockmcplop
Profile Blog Joined February 2012
United Kingdom9717 Posts
Last Edited: 2013-01-25 08:39:20
January 25 2013 08:36 GMT
#29
On January 25 2013 17:26 StayPhrosty wrote:
Show nested quote +
On January 25 2013 15:10 Qwyn wrote:
On January 25 2013 15:00 sam!zdat wrote:
Customers generally deserve to be treated like shit because they act like shit.


It's not about deserving. It's your job as an employee to treat the customer properly, regardless of how he treats you. Because that is what you are employed to do. If he treats you like trash take it up with a manager instead of fucking up a transaction.

I dunno, that seems like common sense to me. But hey, what do I know.


well personally i don't give a flying fuck if it's my job to treat a customer with respect. i would say that nearly every other minimum wage employee would agree with me that nearly every job like that is about spending as little time there as possible, getting your paycheck, and getting the hell out. (hence the reason i would see every cashier steal candy/gum/chips etc. at the grocery store because nobody ever got caught and nobody gives a shit about the business)

that being said, i definitely think it's a good thing to act politely and treat people (customers and coworkers) with respect. I really don't care about the business at all, i care about myself. being nice to other people though, surprisingly, leads to other people being nice to you. even despite the asshole customers there's still a reason to be generally pleasant. smiling at work was one of the best things i ever did for myself. honestly. people not only smile when they feel happy, but they also feel happy when they smile, so by forcing myself to smile all day at work i actually had a MUCH better time. As well, of the half dozen entry level jobs i've worked i've noticed that the only thing that makes the job any good is who you work with. sure, some people prefer a job that keeps them busy to one that makes them bored, or one dealing with customers rather than not, but really it all comes down to whether or not you enjoy the company of the people you work with and if the place is properly managed or not.

/rant


Its interesting you say that. I get paid minimum wage, and i am a support worker. This means i look after people with learning difficulties for a living. For minimum wage i am expected to:
-Administer medication in a safe way
-Look after the client's finances
-Carry out all personal care (all personal hygiene, and in my case, this involves cleaning up piss and shit at least 7-8 times a day)
-Know ALL current legislation to do with my industry and stick to that legislation at all time

and more

Our government says the care industry is broken, and they can't seem to figure out why. Cases of abuse are cropping up all over the place and no-one seems to get why it is happening.
Now combine what you said in your first two sentences with this information and i think you might start to get the picture, no?
RIP Meatloaf <3
TOCHMY
Profile Blog Joined June 2010
Sweden1692 Posts
January 25 2013 08:42 GMT
#30
I work in a reception for a big IT company. We have a visitor parking, wich obviously are for visitors, but some of the employees park there anyways because they think it's their right to have a free parking spot at work. When the customers roll in, there's not enough parking spots for them cuz of the 20 spaces we have, 5-10 are occupied by employees! And the parking tickets for employees aren't even expensive!! They're like 40 bucks/month, and they only pay half of that cuz it isn't taxed (i dunno what to call it in english). They have such bigass salaries, at least double my salary, and they're so fucking cheap they can't even pay 20bucks/month for parking....

I have had countless days ruined by employees bitching about parking. Them suits think they're so high and mighty, always looking down at us footsoldiers... T_T (Most of the "suits" are quite nice though, but some just think they own the fucking world).

We've had this problem for 3 years now...
Yoona <3 ¯\_(ツ)_/¯ Look! It's Totoro! ☉.☉☂
jjun212
Profile Joined December 2004
Canada2208 Posts
Last Edited: 2013-01-25 08:58:23
January 25 2013 08:57 GMT
#31
I work as an in seat food runner at the Air Canada Centre /and sometimes BMO Field (Basically job title says it all; I run food from the kitchen to people in their seats during NBA, MLS, NHL games)

It's a cool job but honestly, when you're working, you're working so you don't get to see the game as much as you'd like. Also, people are understandably upset when you're going up and down the stairs and obstructing the view of their game when they've paid so much money. However in my defence, I am ducking down as best I can and if I just stand idle, then I get in shit from the boss and look like a lazy worker... and that just isn't who I am.

Also, shifts only last the game so, blah, 3-4 hours of minimum wage doesn't really bring in the big bux. And on top of that, they don't call in as much staff when shitty teams come into town. (example. Charlotte Bobcats)
yandere991
Profile Blog Joined September 2010
Australia394 Posts
Last Edited: 2013-01-25 09:39:29
January 25 2013 09:27 GMT
#32
Working as an exec comp analyst at Mercer, the hours are half way between your normal job and an investment banker. It's interesting what you learn about executive compensation and the different view you get which is different from the frothing rage whenever your average man hears the words "executive" and "bonuses" in the same sentence.

I guess consulting is rather fun since every engagement has its own tempo and attitude which breaks the monotony.
tokicheese
Profile Joined April 2011
Canada739 Posts
January 25 2013 09:43 GMT
#33
I used to work at red Robin and once night the toilets backed up. A few inches of nasty poo water was leaking into the kitchen and manager told us to keep working. More and more sewage was flooding the kitchen and it got to the point where there was feces floating around the kitchen. I told the manager I would not serve any more food while this was going on. He told me I was going to be fired if I left and I told him to go fuck himself and walked out. A friend who was a server there told me the kitchen didn't shut until poo was leaking out into the dining area... my next shift several days later they didn't mention the incident lol

When I first started I was a dishwasher and I had to close this was when I was like 14. It was a Friday around 11 and the last cook just left so it was just me a female manager still in the building. When I took the garbage out a car sped up to the door and the guy told me not to close the door so I didn't because I thought it was the guy who just left. Once he got closer I realized I had fucked up... he got inside and started losing his shit literally headbutting a few inch thick door to the office, punching it and elbowing it and screaming for Amy to come out. I was super scared now because the guy was huge and obviously a roid monkey so I went and sort of hid in my dish pit. He gave up trying to break down the door or get the manager to open it and then came and found me. He was asking me who was in the office and getting right in my face and trying to scare me and I just kept telling him I didn't know who was was In the office . This was because I was new and pretty shy so I didn't talk to the pretty managers :p. I remember at one point I said I swear to go dude I don't know who is in there and he said something like I'll fucking make you meet god kid and then he showed me a tattoo of a cross on his roided out arms. He was just being super menacing and threatening a fucking 14 year old kid. The manager opened the door and talked to him and eventually the cops showed up and then my mom came to get me and she was horrified at what had happened she thought we got robbed or something. I guess the fucking loser had been broken up with by his gf Amy who was a manager so he came and acted like that trying to get her back. The only punishment he got was a ban from that red Robin restaurant :/ the manager was super cute idk why she was dating that train wreck lol

I have so many stories but it sucks to type on a tablet
t༼ຈل͜ຈ༽ށ
TOCHMY
Profile Blog Joined June 2010
Sweden1692 Posts
January 25 2013 09:49 GMT
#34
On January 25 2013 18:43 tokicheese wrote:
I used to work at red Robin and once night the toilets backed up. A few inches of nasty poo water was leaking into the kitchen and manager told us to keep working. More and more sewage was flooding the kitchen and it got to the point where there was feces floating around the kitchen. I told the manager I would not serve any more food while this was going on. He told me I was going to be fired if I left and I told him to go fuck himself and walked out. A friend who was a server there told me the kitchen didn't shut until poo was leaking out into the dining area... my next shift several days later they didn't mention the incident lol

When I first started I was a dishwasher and I had to close this was when I was like 14. It was a Friday around 11 and the last cook just left so it was just me a female manager still in the building. When I took the garbage out a car sped up to the door and the guy told me not to close the door so I didn't because I thought it was the guy who just left. Once he got closer I realized I had fucked up... he got inside and started losing his shit literally headbutting a few inch thick door to the office, punching it and elbowing it and screaming for Amy to come out. I was super scared now because the guy was huge and obviously a roid monkey so I went and sort of hid in my dish pit. He gave up trying to break down the door or get the manager to open it and then came and found me. He was asking me who was in the office and getting right in my face and trying to scare me and I just kept telling him I didn't know who was was In the office . This was because I was new and pretty shy so I didn't talk to the pretty managers :p. I remember at one point I said I swear to go dude I don't know who is in there and he said something like I'll fucking make you meet god kid and then he showed me a tattoo of a cross on his roided out arms. He was just being super menacing and threatening a fucking 14 year old kid. The manager opened the door and talked to him and eventually the cops showed up and then my mom came to get me and she was horrified at what had happened she thought we got robbed or something. I guess the fucking loser had been broken up with by his gf Amy who was a manager so he came and acted like that trying to get her back. The only punishment he got was a ban from that red Robin restaurant :/ the manager was super cute idk why she was dating that train wreck lol

I have so many stories but it sucks to type on a tablet


Make sure to write more stories when you can!
Yoona <3 ¯\_(ツ)_/¯ Look! It's Totoro! ☉.☉☂
PfiliTehDwarf
Profile Joined December 2006
Germany66 Posts
January 25 2013 10:01 GMT
#35
On January 25 2013 17:57 jjun212 wrote:
I work as an in seat food runner at the Air Canada Centre /and sometimes BMO Field (Basically job title says it all; I run food from the kitchen to people in their seats during NBA, MLS, NHL games)

It's a cool job but honestly, when you're working, you're working so you don't get to see the game as much as you'd like. Also, people are understandably upset when you're going up and down the stairs and obstructing the view of their game when they've paid so much money. However in my defence, I am ducking down as best I can and if I just stand idle, then I get in shit from the boss and look like a lazy worker... and that just isn't who I am.

Also, shifts only last the game so, blah, 3-4 hours of minimum wage doesn't really bring in the big bux. And on top of that, they don't call in as much staff when shitty teams come into town. (example. Charlotte Bobcats)



I loved those guys at Yankees Stadium. Always running around shouting stuff and since they have been shouting it for 20 years all the time, it sounded very funny. "Geeeeeetcha beer, ice cold beer, getcha ice cold beer here" etc (doesnt sound very funny, but I enjoy stuff like that so much)

Also, since the Yankees lost 0-1 (which from what I understand is a very low score in baseball), the food runners were the most interesting part of the game.
OutlaW-
Profile Blog Joined July 2010
Czech Republic5053 Posts
January 25 2013 10:16 GMT
#36
On January 25 2013 19:01 PfiliTehDwarf wrote:
Show nested quote +
On January 25 2013 17:57 jjun212 wrote:
I work as an in seat food runner at the Air Canada Centre /and sometimes BMO Field (Basically job title says it all; I run food from the kitchen to people in their seats during NBA, MLS, NHL games)

It's a cool job but honestly, when you're working, you're working so you don't get to see the game as much as you'd like. Also, people are understandably upset when you're going up and down the stairs and obstructing the view of their game when they've paid so much money. However in my defence, I am ducking down as best I can and if I just stand idle, then I get in shit from the boss and look like a lazy worker... and that just isn't who I am.

Also, shifts only last the game so, blah, 3-4 hours of minimum wage doesn't really bring in the big bux. And on top of that, they don't call in as much staff when shitty teams come into town. (example. Charlotte Bobcats)



I loved those guys at Yankees Stadium. Always running around shouting stuff and since they have been shouting it for 20 years all the time, it sounded very funny. "Geeeeeetcha beer, ice cold beer, getcha ice cold beer here" etc (doesnt sound very funny, but I enjoy stuff like that so much)

Also, since the Yankees lost 0-1 (which from what I understand is a very low score in baseball), the food runners were the most interesting part of the game.

It's low as fuck, but it's not impossible. It usually happens when 2 teams have very good pitchers (and/or defense) in comparison with their offense. Sometimes called the pitcher's game. source: anime
Delete your post underage b&. You're incestuous for you're onee-chan so you're clearly not a bad guy, but others might not agree
JOJOsc2news
Profile Blog Joined March 2011
3000 Posts
January 25 2013 10:29 GMT
#37
I'm writing about work and the little things that break the routine on my TL Blog.
Here's the first one:

On January 01 2013 23:32 JOJOsc2news wrote:
Stories from work #1

Garden Work


82-year old patient presents himself with pain in the right hip area, spreading to his right thigh and to the sacroiliac joint.

Patient tells me he injured himself while working in his garden.

When I think I'm done with the medical history, the patient leans forward and whispers "I can tell you, but don't tell the doctor. It wasn't really garden work you know. I made love to my wife and sometimes you injure yourself during love making [smirks]"

Patient was 82-years old, 45 years married.

I will not forget the glow in his eyes when spoke of his wife and the smirk on his face when he told the doctor about his garden work.

Needless to say this made my day.

When I left the treatment room I thought "Goddammit - when I'm 82, I wanna be like this guy."


This was 3 months ago. Patient has, since then, received medication, physical therapy and intraarticular injections. Patient has no symptoms anymore.



If you have any questions/suggestions/etc. free to comment on the blog directly. Blog: Stories from work #1
Fun fact: This post was written at work.

✉ Tweets @sc2channel ⌦ Blog: http://www.teamliquid.net/blog/JOJO ⌫ "Arbiterssss... build more arbiterssss." Click 'Profile' for awesome shiro art!
Deleuze
Profile Blog Joined December 2010
United Kingdom2102 Posts
January 25 2013 10:40 GMT
#38
On January 25 2013 19:29 JOJOsc2news wrote:
I'm writing about work and the little things that break the routine on my TL Blog.
Here's the first one:

Show nested quote +
On January 01 2013 23:32 JOJOsc2news wrote:
Stories from work #1

Garden Work


82-year old patient presents himself with pain in the right hip area, spreading to his right thigh and to the sacroiliac joint.

Patient tells me he injured himself while working in his garden.

When I think I'm done with the medical history, the patient leans forward and whispers "I can tell you, but don't tell the doctor. It wasn't really garden work you know. I made love to my wife and sometimes you injure yourself during love making [smirks]"

Patient was 82-years old, 45 years married.

I will not forget the glow in his eyes when spoke of his wife and the smirk on his face when he told the doctor about his garden work.

Needless to say this made my day.

When I left the treatment room I thought "Goddammit - when I'm 82, I wanna be like this guy."


This was 3 months ago. Patient has, since then, received medication, physical therapy and intraarticular injections. Patient has no symptoms anymore.



If you have any questions/suggestions/etc. free to comment on the blog directly. Blog: Stories from work #1
Fun fact: This post was written at work.



Awesome, you should also post that in the "Hurray up and die" thread. I'll check out the blog.
“An image of thought called philosophy has been formed historically and it effectively stops people from thinking.” ― Gilles Deleuze, Dialogues II
Srontgorrth
Profile Joined August 2012
United States204 Posts
January 25 2013 10:55 GMT
#39
On January 25 2013 13:23 neggro wrote:
Police officer here.

hahaha (sorry, i'm from LA)

HAHHAHAHAHAHAHHAHAHAHAAAAHAHAHAHA
"i think that message boards were created so that shy people could be assholes"
JOJOsc2news
Profile Blog Joined March 2011
3000 Posts
January 25 2013 10:57 GMT
#40
On January 25 2013 19:40 Deleuze wrote:
Show nested quote +
On January 25 2013 19:29 JOJOsc2news wrote:
I'm writing about work and the little things that break the routine on my TL Blog.
Here's the first one:

On January 01 2013 23:32 JOJOsc2news wrote:
Stories from work #1

Garden Work


82-year old patient presents himself with pain in the right hip area, spreading to his right thigh and to the sacroiliac joint.

Patient tells me he injured himself while working in his garden.

When I think I'm done with the medical history, the patient leans forward and whispers "I can tell you, but don't tell the doctor. It wasn't really garden work you know. I made love to my wife and sometimes you injure yourself during love making [smirks]"

Patient was 82-years old, 45 years married.

I will not forget the glow in his eyes when spoke of his wife and the smirk on his face when he told the doctor about his garden work.

Needless to say this made my day.

When I left the treatment room I thought "Goddammit - when I'm 82, I wanna be like this guy."


This was 3 months ago. Patient has, since then, received medication, physical therapy and intraarticular injections. Patient has no symptoms anymore.



If you have any questions/suggestions/etc. free to comment on the blog directly. Blog: Stories from work #1
Fun fact: This post was written at work.



Awesome, you should also post that in the "Hurray up and die" thread. I'll check out the blog.


Hurry up and die thread?! That sounds interesting. I haven't really looked into that. It had something to do with Japan right?
✉ Tweets @sc2channel ⌦ Blog: http://www.teamliquid.net/blog/JOJO ⌫ "Arbiterssss... build more arbiterssss." Click 'Profile' for awesome shiro art!
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