Now that you mention it, I remember watching Bear eat a huge ass maggot/larva thing it was about the size of a key. All these juices started gushing out when he bit into it and he was talking about the high protein content with his mouthful of larva...

That guy must be so full of parasites right now.

On July 05 2011 14:38 neobowman wrote:
Make sure to give me some money when you sue.

And give TL a shoutout in the news interview. But make it subtle so the reporters don't cut it out.

Now if only OP had TL t-shirt

Rinrun

Canada3488 Posts

July 05 2011 18:59 GMT

#64

On July 06 2011 02:01 PetitCrabe wrote:
"This is unacceptable! There was a worm in my chocolate bar! Oh and shoutout to my friends on teamliquid.net! Truly disgusting!"

Very subtle. Should be like how Tasteless did it-

moopie

12600 Posts

July 05 2011 19:46 GMT

#65

On July 05 2011 20:13 endy wrote:

Show nested quote +

And that's for chocolate, I'm not even talking about nuts !

These stats are not surprising at all. As I said earlier in the thread, you can't prevent insects to lay eggs on the nuts before processing them. So they usually use ultrasounds or other techniques to kill the eggs and preventing them to hatch, but that's it.

Nuts are also on that page. Look under "NUTS, TREE"

Almonds rate 5% multiple defects: Reject nuts (insect-infested, rancid, moldy, gummy, and shriveled or empty shells) as determined by macroscopic examination at or in excess of the following levels

Deja Thoris

South Africa646 Posts

July 05 2011 20:42 GMT

#66

On July 05 2011 16:29 ThePurist wrote:
What company?

My thoughts

1. Monetary compensation or some form of restitution is most definitely in order
2. This is because the company fucked up majorly in their product's quality control (or lack thereof)
3. Due to the inferior quality of the product, your mother was in grief and this event could have been completely prevented if they had better health safety inspections
4. This may not just be an isolated case, but a batch of the nougat bars could potentially have been worm infested. This isn't just a "gross" issue, but it could be a serious health hazard and should be treated as such.
5. Don't let other people tell you otherwise, this is a big deal and you should be outraged as a citizen and consumer and should protect your rights to the full extent of the law
6. I would probably go in for a free 30 minute consultation with a law firm that specializes in this type of situation and follow their advice
7. If the firms dismiss your situation, then just contact them and threaten to go public on them

** In the meantime, document everything, time of discovery, product code and the barcode, pix of the worm, pix of the wrapper with no holes, so on and so forth **

GL

You should have advised him to read this too

http://www.amazon.co.uk/Timewaster-Letters-Robin-Cooper/dp/1843171082

Because anyone with enough time on their hands to pursue a worm in a candy bar with that kind of fervour has some time on their hands (pl.us its a good book)

To the OP, do you really care that much? If so, follow the "sue them" culture route. Otherwise a letter of complaint or a phonecall to them. Personally I'd do nothing

Azera

3796 Posts

July 05 2011 22:50 GMT

#67

Sue them. Show them what it means to be a Singaporean! COMPLAIIIIIIIIN!!

endy

Switzerland8919 Posts

July 06 2011 00:26 GMT

#68

On July 06 2011 04:46 moopie wrote:

Show nested quote +

I had only read the section you quoted. Chocolate defects levels are far from being the worst... Some sections are really gross, like tomato puree and raisins.
I can't believe that someone in the thread said that the fact we've eaten hundreds of insects unintentionally was a myth.
Thanks it was really informative.

Dante08

Singapore3947 Posts

July 06 2011 06:43 GMT

#69

I don't think my mum will sue them, but she definitely wants to lodge a complaint. Sent the email yesterday to their headquarters, awaiting their reply now.

I'll upload pics when I get home :D

MaxField

United States2385 Posts

July 06 2011 06:49 GMT

#70

On July 06 2011 15:43 Dante08 wrote:
I don't think my mum will sue them, but she definitely wants to lodge a complaint. Sent the email yesterday to their headquarters, awaiting their reply now.

I'll upload pics when I get home :D

Come on Man, i keep checking wanting to see the bug, and i have been let down again.
ARGGHHHHH!

Dante08

Singapore3947 Posts

July 06 2011 14:09 GMT

#71

I promise pics soon once I get hold of the camera !

tyCe

Australia2213 Posts

July 06 2011 15:37 GMT

#72

I'm sure your mum can lodge a complaint through their customer service hotline. They will probably go through the usual PR routine and give her a replacement.

If your mum actually wants to sue them, then she should litigate in the country where the company's assets are, which I am assuming is Australia. However, she has a few problems if she wants to take this to court. Firstly, did your mum actually suffer any injury? So far on your account, I suppose there is the loss of a nougat bar and perhaps, some psychological effects. Psychological damage is always iffy - hard to define, prove, etc - and honestly, Australian courts aren't like American courts which give you $1m because there's a bug in your cheeseburger. Secondly, you really need convincing proof of the damage, and unless the worm is still stuck in the bar or you have conclusive pics showing that, then I don't think the case would be very successful.

Honestly, I don't think there's much your mum can or should be doing. Sure, there was a waste of a nougat bar and some psychological feeling of never eating nougat again, but Australian courts aren't unreasonable and unless there is some tangible injury that your mum suffered, I would suggest her to not take any legal action. Just tell her to go through the customer service line and see what they'll do for her.

Edit: I read some of the responses from our Canadian and American friends, and I advise your mum to not follow their advice of taking the litigation route. It will be a huge waste of money, time and other resources. Your mum will need expert evidence and a lot of information and document seeking. Your mum will need extensive lawyer and court fees. The company, if they have a competent legal team, will just drag on the case and put pressure on your mum to drop it. In the end, unless there is some actual injury, the Court will just strike out the case for being vexatious and oppressive anyway, since the company will most likely give your mum a replacement if she contacted them anyway. I suppose if your mum wanted to make it a big deal, she could go and tell Australian media programs like "A Current Affair" to report it but they will most likely want your mum to pursue customer service first and see if anything scandalous arises.

Obviously, I'm not in you or your mum's position, but I think it would be ridiculous to take it so drastically. A simple customer service call with an honest report of the situation would be most beneficial to all. I doubt worms are a systematic problem, but that's something for the company to deal with and not your mum. If it was a systematic issue, then maybe your mum can join in a case action against the company, which would make it a much bigger deal. But I don't think that's likely - it's not like they put in peanuts into non-peanut food, or a systematic electronic defect. A worm is a worm and not 1000 worms in 1000 nougat bars. That is highly unlikely.