On July 05 2011 16:29 ThePurist wrote: What company?
My thoughts
1. Monetary compensation or some form of restitution is most definitely in order 2. This is because the company fucked up majorly in their product's quality control (or lack thereof) 3. Due to the inferior quality of the product, your mother was in grief and this event could have been completely prevented if they had better health safety inspections 4. This may not just be an isolated case, but a batch of the nougat bars could potentially have been worm infested. This isn't just a "gross" issue, but it could be a serious health hazard and should be treated as such. 5. Don't let other people tell you otherwise, this is a big deal and you should be outraged as a citizen and consumer and should protect your rights to the full extent of the law 6. I would probably go in for a free 30 minute consultation with a law firm that specializes in this type of situation and follow their advice 7. If the firms dismiss your situation, then just contact them and threaten to go public on them
** In the meantime, document everything, time of discovery, product code and the barcode, pix of the worm, pix of the wrapper with no holes, so on and so forth **
GL
Thanks I agree with you completely. Company is http://www.golden-boronia.com/. The biggest distributor and manufacturer of nougat in Australia I think. Do they have it in the states or canada?
CHOCOLATE AND CHOCOLATE LIQUOR Insect filth (AOAC 965.38) Average is 60 or more insect fragments per 100 grams when 6 100-gram subsamples are examined OR Any 1 subsample contains 90 or more insect fragments Rodent filth (AOAC 965.38) Average is 1 or more rodent hairs per 100 grams in 6 100-gram subsamples examined OR Any 1 subsample contains 3 or more rodent hairs Shell (AOAC 968.10-970.23) For chocolate liquor, if the shell is in excess of 2% calculated on the basis of alkali-free nibs
DEFECT SOURCE: Insect fragments - post harvest and/or processing insect infestation, Rodent hair - post harvest and/or processing contamination with animal hair or excreta, Shell - processing contamination SIGNIFICANCE: Aesthetic
On July 05 2011 17:31 bahaa wrote: Haven't any of you eaten almonds before? Usually when they're no longer green, you will find many worms depending on how much care has been put into protecting them. The worm can stay alive inside the almond, what makes you think it will die if there isn't enough air? It needs very little oxygen to live. Anyway, I think insect larvae cannot bite through the chocolate bar's wrapping, it isn't soft, and it isn't solid, it is slippery and it stretches, so surely the larvae came from the fruit. Take a look at thishttp://answers.yahoo.com/question/index?qid=20080215015327AAPSZU8.
This explains the weird taste I used to get in a certain bite from a chocolate bar
The fuck man, after this incident I'll have to check thoroughly each chocolate bar I buy. After googling this shit seems way to common.
On July 05 2011 17:07 Velr wrote: Where is the big deal?
There was probably an egg somewhere in the ingredients... Shit happens. As far as "we" know it was just 1 Worm in 1 Bar.. Nothing more.
The worst thing that could have happened was someone eating the Worm... Big Deal...
I hate people that sue for shit like this, they make this world worse.
Are you serious? This is a breach of hygiene and a lapse in quality control. How would you react if you found a worm in your food at a restaurant? "Ah its just a worm I'm gonna be a man and eat it."
Suing them is another matter, for now we're just lodging a complain, which I think is perfectly reasonable.
On July 05 2011 17:31 bahaa wrote: Haven't any of you eaten almonds before? Usually when they're no longer green, you will find many worms depending on how much care has been put into protecting them. The worm can stay alive inside the almond, what makes you think it will die if there isn't enough air? It needs very little oxygen to live. Anyway, I think insect larvae cannot bite through the chocolate bar's wrapping, it isn't soft, and it isn't solid, it is slippery and it stretches, so surely the larvae came from the fruit. Take a look at thishttp://answers.yahoo.com/question/index?qid=20080215015327AAPSZU8.
This explains the weird taste I used to get in a certain bite from a chocolate bar
The fuck man, after this incident I'll have to check thoroughly each chocolate bar I buy. After googling this shit seems way to common.
On July 05 2011 17:07 Velr wrote: Where is the big deal?
There was probably an egg somewhere in the ingredients... Shit happens. As far as "we" know it was just 1 Worm in 1 Bar.. Nothing more.
The worst thing that could have happened was someone eating the Worm... Big Deal...
I hate people that sue for shit like this, they make this world worse.
Are you serious? This is a breach of hygiene and a lapse in quality control. How would you react if you found a worm in your food at a restaurant? "Ah its just a worm I'm gonna be a man and eat it."
Suing them is another matter, for now we're just lodging a complain, which I think is perfectly reasonable.
Your eating "food", food is natural, worms feed of it. Yes, it's a breach of hygiene but it's really no big deal. If you would have something that truly does not belong at all in there, it would be an entirely different story (like a metal scrap or something)... I really don't see the big problem here AS LONG AS THESE INCIDENTS ARE (kinda) RARE AND NOT A GENERAL PROBLEM OF THE COMPANY.
I'm probably a little "hardened" because I own a big garden... Salad, lots of different veggies, Potates, Apples, Plumes, Strawberries and so on... Sometimes there are Worms/Snails/Whatever in my food (yeah, I use poison but sometimes your unlucky or are a little too lazy with it), sometimes you miss them when washing the stuff... So what happens? Well... You either spot them on your plate, or you get some extra meat with your vegetables/salad... and not a single fuck was given.
Actually I would be wary of 100% clean food, the chances are high that it's not very "natural" anymore...
CHOCOLATE AND CHOCOLATE LIQUOR Insect filth (AOAC 965.38) Average is 60 or more insect fragments per 100 grams when 6 100-gram subsamples are examined OR Any 1 subsample contains 90 or more insect fragments Rodent filth (AOAC 965.38) Average is 1 or more rodent hairs per 100 grams in 6 100-gram subsamples examined OR Any 1 subsample contains 3 or more rodent hairs Shell (AOAC 968.10-970.23) For chocolate liquor, if the shell is in excess of 2% calculated on the basis of alkali-free nibs
DEFECT SOURCE: Insect fragments - post harvest and/or processing insect infestation, Rodent hair - post harvest and/or processing contamination with animal hair or excreta, Shell - processing contamination SIGNIFICANCE: Aesthetic
And that's for chocolate, I'm not even talking about nuts !
These stats are not surprising at all. As I said earlier in the thread, you can't prevent insects to lay eggs on the nuts before processing them. So they usually use ultrasounds or other techniques to kill the eggs and preventing them to hatch, but that's it.
I have reason to believe that many claims of "bugs in food" to be false, or doctored in a pathetic attempt to blackmail companies for money.
However, the OP's case is legitimate and even if they refuse to do anything, the public has the right to know. If the company refuses to process customers complaints and do what's right for the wronged customer they should prepare to lose brand equity and market share.
I don't know where the hell "oh there are bugs in your food all time" people come from, but where I come from, bugs in food is appalling and considered unsanitary to say the least. In respect to Velr's comment above,
1) "A breach of hygiene" may not be a big deal for you, but it is an enormous issue for many.
2) What I'm saying is consumers should not be left to "deal with it" when they paid money for product XYZ. They were wronged by the manufacturer. The whole laid-back notion is flawed in a sense, because if we were to shrug off the initial poor quality control of a company, they wouldn't care/know about it and most likely the quality would deteriorate even more over time. In the end, the consumer suffers.
3) Every case should be treated seriously, it could be a potential health hazard. There is an unidentified worm inside a candy bar that wasn't intended to be there. This should not be tolerated.
4) So you are more skeptical of "100% clean food?" than insects/bugs/arachnids on your plate? In Canada we have strict health regulations and we don't tolerate this kind of shit. The "100% clean food" that you speak of, is what I'm accustomed to, even if I buy direct from farmers' markets.
On July 05 2011 14:44 MechKing wrote: I don't understand how a worm would be alive inside a candy bar, unless it bore in there later on. So it's not really the company's fault in this case.
Why not, there was no way a worm could bore inside the candy bar with the 2 layers of wrapping and a room-temperature environment. One layer is the individual wrapper on all the bars and the other one was the big pack which contained all the individual bars. The worm must have been from the company's factory or something.
On July 05 2011 20:36 j0k3r wrote: As Bear Grylls would say: Double whammy! Sugar and proteins for survival.
Now that you mention it, I remember watching Bear eat a huge ass maggot/larva thing it was about the size of a key. All these juices started gushing out when he bit into it and he was talking about the high protein content with his mouthful of larva...
On July 05 2011 20:56 ThePurist wrote: I 1) "A breach of hygiene" may not be a big deal for you, but it is an enormous issue for many.
2) What I'm saying is consumers should not be left to "deal with it" when they paid money for product XYZ. They were wronged by the manufacturer. The whole laid-back notion is flawed in a sense, because if we were to shrug off the initial poor quality control of a company, they wouldn't care/know about it and most likely the quality would deteriorate even more over time. In the end, the consumer suffers.
3) Every case should be treated seriously, it could be a potential health hazard. There is an unidentified worm inside a candy bar that wasn't intended to be there. This should not be tolerated.
4) So you are more skeptical of "100% clean food?" than insects/bugs/arachnids on your plate? In Canada we have strict health regulations and we don't tolerate this kind of shit. The "100% clean food" that you speak of, is what I'm accustomed to, even if I buy direct from farmers' markets.
I doubt the food is cleaner in canadian stores than in swiss stores....
BUT sometimes there is an Insect/Worm in thing X, not often, nearly never, but it happens. It's not a SERIOUS BREACH OF HYGIENE because there was a Worm in a candy bar/bag of rice or whatever.
Sure, you can bring it back to the store and get a "proper" product, nothing against that. But anything more is just hyperbole of some city kid that has lost all touch to the World. It's a Worm in your candy bar... Not a damn razor blade or something that would potentially kill you if you bit in it...
See, if this is a single incident, there is really nothing about this.
Do you also run back to the store if you buy an Apple and there was a Worm in it? I really hope you don't...
On July 05 2011 20:56 ThePurist wrote: I 1) "A breach of hygiene" may not be a big deal for you, but it is an enormous issue for many.
2) What I'm saying is consumers should not be left to "deal with it" when they paid money for product XYZ. They were wronged by the manufacturer. The whole laid-back notion is flawed in a sense, because if we were to shrug off the initial poor quality control of a company, they wouldn't care/know about it and most likely the quality would deteriorate even more over time. In the end, the consumer suffers.
3) Every case should be treated seriously, it could be a potential health hazard. There is an unidentified worm inside a candy bar that wasn't intended to be there. This should not be tolerated.
4) So you are more skeptical of "100% clean food?" than insects/bugs/arachnids on your plate? In Canada we have strict health regulations and we don't tolerate this kind of shit. The "100% clean food" that you speak of, is what I'm accustomed to, even if I buy direct from farmers' markets.
I doubt the food is cleaner in canadian stores than in swiss stores....
BUT sometimes there is an Insect/Worm in thing X, not often, nearly never, but it happens. It's not a SERIOUS BREACH OF HYGIENE because there was a Worm in a candy bar/bag of rice or whatever.
Sure, you can bring it back to the store and get a "proper" product, nothing against that. But anything more is just hyperbole of some city kid that has lost all touch to the World. It's a Worm in your candy bar... Not a damn razor blade or something that would potentially kill you if you bit in it...
See, if this is a single incident, there is really nothing about this.
Do you also run back to the store if you buy an Apple and there was a Worm in it? I really hope you don't...
Yes I get what you mean, that a worm is not a big deal and that anyone should not go overboard and take legal action. But the thing is if I found it in vegetables or fruits I wouldn't mind it that much, but it was found in the biggest nougat producing company in Australia. Few people would think like you and let this matter go I reckon. Shit like that happens as it is just so hard to maintain a high standard of quality control over a prolonged period of time, but when a big company fucks up people are going to complain for sure.
Furthermore, companies have gotten sued for far more trivial matters. And you know women, they always get freaked out by these kind of stuff
On July 05 2011 20:36 j0k3r wrote: As Bear Grylls would say: Double whammy! Sugar and proteins for survival.
Now that you mention it, I remember watching Bear eat a huge ass maggot/larva thing it was about the size of a key. All these juices started gushing out when he bit into it and he was talking about the high protein content with his mouthful of larva...
Imagine finding that in your candy bar Oh dam I would never touch another candy bar again in my life.
On July 05 2011 23:10 novabossa wrote: I found a cockroach in my ferro roach once :O
My guess is that larvae are accidently put into the candy mix.
My guess is that foods with nuts are much more susceptible.. the nuts are bought in tens of thousands of pound quantities from all over the world and it's likely some insects survive the cooking process or sneak on by due to some error in the production chain. Not to mention they can also find their way in post-cooking when the nuts are stored or moved.
EPT
